I am very unimpressed by this small hospital and the way they run their business. I came here few times for my dogs for preventative shots and wellness visits ,and very time it was a negative experien... Read More
I am very unimpressed by this small hospital and the way they run their business. I came here few times for my dogs for preventative shots and wellness visits ,and very time it was a negative experience.
Even though the staff are nice to the pets, they are not transparent with how they run their business and about their policy. For example, my mother came once with her 3 month old puppy. The secretary recommended a treat that contained rawhide, so my mom bought it. And of course, the puppy choked on it. I came back with the treat to return it, only to find out that thry do not allow credit back to our credit card, only credit towards pet account or treat exchange (even though they accept credit cards for payment option). I asked the secretary if there is any other option, like cash, and the secretary, starting to get very rude towards me, said that Dr Kramer was busy. Waiting for solid 20 minutes, I followed up, and the secretary said that Dr. Kramer said "no cash." They were obviously wasting my time and didn't want to give me back my money back. I just exchanged the treat for a different one that was more appropriate for the puppy.
What was even more ridiculous was that they originally gave me a box of dental treats that cost $20.00, and said "here you go," even though they still owed me $1.90. I said "you still owe me "$1.90, please me one more piece of treat since they are $2 each. I will give you $0.10." How rude of them to believe that it is an even exchange.
I am never coming back to this animal hospital again because they do not know how to run business. Read Less