I was bringing my dog here for close to 3 years and a change in vet raised questions, like why my bill was going to be so high due to claiming she couldn't tell what was causing the behavior, issues with changing the plan because they don't want you using it as a treatment option- stating it is not insurance and we have to pay out of pocket and the ego so big she cant hear others. Simple solution- I changed vets and my bill was much cheaper and they did a true exam on my dog, easily identifying my dogs issue without any screenings, extra blood work and all that BS hoopla! They gathered an extensive history and background spending time with both me and the dog. They were even aware and able to describe her personality and behaviors better than most ppl at Banfield by spending time with her in the appt and observing her. Backtracking led them to the trigger and cause. I get being confident in your skills but when you think you know so much you are not listening to your customers, your credentials and skills lose all value. Btw: saying "Ma'am I hear what you are saying, but" really means you heard nothing and don't want to hear it. The way they "handled" the issue with the plan change, they repeated the same thing- it isn't insurance and said pay out of pocket. So how can you compare it to that and say it is better yet it is worth nothing because the bill is always like $200. You always need blood work that isn't covered. Hmmm!? Decision- plan cancelled!  Saved money by seeing vets at a real hospital and they refused to put my dog through all the recommended testing when they knew it wasn't the issue. Of course they said I could do the testing and it was up to me but they had a plan for my dog and it worked! No test or crazy bills. Tip: Just get insurance, some have the option to add the plan to it for vaccines. Don't go here or any bandfield! Go to a Vet and real hospital that spends time with you and your dog gathering a very detailed history and patiently waiting and trying to jog your memory for triggers. Go to a vet that doesn't want to put your dog through a load of unnecessary test knowing humans don't like that why would the dog? I was warned about them in advance too, go figure! Read Less

I have been using Banfield for years with my first pet Buddy and now with my dog Seven. I think the staff is great and always is pleasant and helpful. I have one complaint. Lately every time I go you have someone new working there. This speaks volumes about your company when you can't keep your employees happy enough to stay. A happy employee makes your company be all it can be! While you raise your prices why don't you raise your pay for your employees as well. It's obvious they are overworked and underpaid. It shows in how difficult it is to speak with someone let alone get the appt you want. Hire more staff and keep them happy. People see this and it doesn't look good when acquiring customers and keeping the ones you have. Read Less

We had always been very happy with Banfield during the three years that we've been taking our dog there. The vets and staff seem very caring and knowledgeable. However they recently lost a veterinarian , and have decided not to replace him. This has made it very difficult to receive a sick visit. When we called to try to get our very sick dog seen on a Saturday, we were told it was impossible to see him until Thursday. Not only is that heartless, but also extremely dangerous. I guess we're going to have to start looking for a new vet! Read Less

If you have a sick dog then you know how stressful it is. The people at the vet are supposed to HELP not make things worse. This was the worst customer service and veterinary care I've ever experienced. I would not recommend nor will I be going back. Read Less

They do great with our dog Buddy. Always calls and checks on him after appointments and works with you on all levels. The vets and people there are great and really care about not only about our dog but our family as well. Read Less

Worst place ever when it comes to the actually health of your pet. Dr.Azam prescribed Rimadyl for my dogs pain, my dog started to break out from the medicine. Instead of giving me a refund and or seeing my pet for a free check up she tells me that rimadyl does not cause scabs, spots,red bumps etc. How is this so, because Its written clear as day on the RIMIDYL website itself that these are some of the reactions to the medicine. Im done with this place seriously. Now my dog has two problems, none they could cure. Read Less

I called about a week ago to get information about unfortunately having to put my 15yo dog down. The man I spoke to was very nice. He asked if I had ever been there and I said no. He was fine with that said it would not be a problem and to call back when we are ready. We will be able to get in same day due to the nature of the visit. We came to the conclusion last night/ early this morning that today was the day. I called as soon as they opened and was told by a woman (after explaining his age and reasoning why it was time and being put on hold 3 times) that they are unable to help him because they have never seen him before and they had no NEW client appointments available today. They turned a heart breaking situation into an even worse one. Read Less

They gave my dog so many shots they literally killed him. Misdiagnosed him and kept bullshitting me until he passed away. They also made me pay for the remaining year of his "dog insurance" plan after admitting what they did, I'm not the only one who this has happened to and i believe theyre in it for the money. HORRIBLE PLACE Read Less

Great and honest vet. I've been bringing my dog here since he was a puppy and haven't had any problems. They have a great and affordable care package that really comes in handy for those emergency visits. To top it all off, when another pet of ours was sick, and the doctor who takes care of her particular species was out, they recommended an AWESOME alternative that took great care of her. Read Less

I'd just about given up on Bainfeild pet hospital. I'd been going to one by the cord cord mall- not only had they scammed me to pay an additional 50 dollars (when I pay 25/month on their pet plan for free visits) but they literally would NEVER see my dog. If she had an ear infection- wait 3 weeks. Worse, if she swallowed something, was injured,- even throwing up, and I THOUGHT she may have ingested something toxic but was unsure, I got "go to an emergency pet hospital" as my response. What's the 25/ month going toward, right? Well my bundle of joy was injured in a Saturday- of course I received the same responses by all of the surrounding Banfeilds- except Soringfield. Thigh overbooked, they made room to do an emergency surgery, treated her incredibly well, and cost me 1/9 (my Bainfield plan) what the emergency pet hospital woulda have. I live an hour and a half from Springfeild's Banfield, and I plan on ONLY going to them from now on. 5 stars to this Banfeild, and 0 for all all others in Delware and Pennsylvania. They were truly invested in my dogs health. I was in tears from being upset of my dogs injury, then in tears from happiness and relief after coming to Bainfield in Springfield. If you're a pet owner whose been in the situation where a pet is seriously injured- and you're unsure if it's life threatening- if you need to go to the pet emergency hospital (1,500 to walk in the door- before seeing a vet/ having them do anything) or if it's something that can wait, or if it's not anything at all- it's nerve racking. I thought the 25/month was supposed to prevent me from having to deal with those situations and unfortunately- specially the Banfiekd by Concord mall- had been HORRIBLE- in every way inamaginable (they also stabbed my dog in the clavicle- through the bone with her first shot cause she squirmed and dropped a puppy 4.5 feet from the floor) the 2 vet's I saw there were belittling, masochistic, apathetic a**holes- that even scammed me for 50 bucks! Sorry- no one should feel comfortable dropping their pet off there! Springfeild's Banfield- I can't say anything bad about. Wonderful place. Please rate Banfield hospitals by the specific location and don't genericaly clump them into a single category.Read Less

I agree with Renee. We left Old Marple due to ridiculous pricing and that "factory" feel. Since joining Banfield, we have been thrilled at the care and courtesy we have received. They are very upfront about any out of pocket payments you need to make (which are always WAY lower than Old Marple). Anytime we had an emergency, we were fit in immediately. Recently we had to put our 16 year old dog down. They could not have been more sympathetic and gentle. I have recommended Banfield to others, all who have been very happy. I have no complaints whatsoever. Read Less

We absolutely love Banfield! We love the vet techs and the vets so much because they care a lot about all the animals and Cooper loves them! We always have a thorough exam, but more importantly, whenever we have a concern they make the time to get Cooper seen and address the concern. I truly believe that we have found the greatest place and have recommended two of our friends to Banfield! Read Less

Dr. Koch is very personable and a few of the nurses go above their job description to make our visit a positive one. However, the "practice manager" has been condescending and unapproachable since the beginning. Ruins the feel of the otherwise pleasant experience. She does not have the necessary qualities for welcoming or assisting customers. Read Less

Absolutely horrible! Take your pet somewhere else!  My cat was sick, and heard this place was open on evenings & weekends.  I couldn't get an appointment for my regular vet for almost a week. The bill for a visit was about $300!! And that was *with* paying for their "discount mebership".  My regular vet is 40-60 for a visit depending on what there there for.  And their "membership" is for a year, and if you cancel before a year, they make you pay for what you would have paid them if you kept the membership! There are so many other descent vets in the area, there's really no reason to take your pet to a chain.   where the doctor is just an employee and doesn't really care about you, or your pet, and the technicians hurry you along, and don't seem to care, either.  Oh, and when you make an 'appointment' for a certain time, half the time I was left waiting & waiting for a half hour or more after the appt. time to see the vet.  Also, they print out reams & reams of paper pertaining to your visit. Read Less

We started taking our dogs to Banfield, when we were unhappy with the factory that they call a vet hospital at OLD MARPLE. We pay a lot less money then we did when we used to go to OLD MARPLE.  The wellness program saved me at least $300 just for the vaccines, teeth cleaning and extractions and that was for 1 dog.  When my dog got sick and we had to put her down, Dr. Mule and his staff, were so caring. Read Less

I have two cats, Dobby and Oliver. They love going to see Dr. Mule and Dr. Koch at Banfield in Springfield, PA! Both doctors are extremely thorough and offer great tips on keeping my pets healthy. I am a wellness plan customer so I never have to pay for office visits or vaccines. I get all other services at a discount. I think their prices are comparable to any other veterinary practice.The front desk staff is polite, professional and caring. They know my cats by name and always put their names on the welcome board the day of their visit! Read Less

I was not impressed with Dr. Mule or the hospital at all. The tech is also the receptionist which really slows the appts down, and she wasn't friendly- she never said hi to my dog. Dr. Mule had no reaction at all to my happy go lucky 6 yr old dog who was there for his yearly vaccines. I had to remind the Dr to give my dog a treat after the exam! My cat was the main reason I came in- he had a crazy reaction to frontline and we just moved to the area and needed a new vet. My dog needed his yearly vaccines. They orginally quoted me $250 to do the rabies, parvo, bordatella and Leptosypirosis, lyme and the stool and blood tests + the office visit. My cats bill was $173 which was also high, but it was all needed for his reaction. Although the cat's antibotics were the highest price I've ever had after looking through his records for the exact same meds! POINT IS- they have a "wellness" program for the dogs that runs $415 per year + $69 one time fee... so they rack up the basic vaccines and tell you the dental cleanings runs about $250 so with that added to todays quote you should just get the plan they say.... I don't think so. First off I didn't need all those vaccines, I just asked for rabies, parvo and lyme. And instead of asking me to bring in a stool sample they were going to charge for "taking" one! Beside the rackateer of the vaccines- Dr. Mule seemed like he didn't ever like the animals. He was very uncomfortable handling my cat, and didn't intereact with my super friendly goofy dog at all. Then to top it off- he didn't wash his hands before leaving the room! Seriously?! Not cool. I won't be going back there again. That's what I get for trying Banfield. For my dog I would of been better off going to the Petco cheap vaccine clinic! Read Less