The doctor was too casual, seemly indiferent and didn't do full exam.Hundreds of dollars($300) with less than conclusIive care for two shots, blood work and 10 second of hand on care.The asst. was friendly and more professional that grumpy old man.DEMAND PRICES BEFORE YOU LET Mr. Indifferent see your pet. Read Less

We recently changed over to Dr Cleland for the care of our pets. We were so pleased with our experience! From my first phone conversation to schedule the appointments, to the actual visit, to the follow up calls. Thank you, Dr Cleland! We are so glad that we made this switch! Read Less

Dr. Cleland is exceptional. He's been helping us care for, and keep our pets safe and healthy since the early 90's. We love his kind, and gentle staff, and always know our pets are in great hands when we visit. Read Less

I have been using Highland Park for years. My dog Wendy had health issues and was in a lot. The staff was always welcoming and it was easy to get appointments. We no longer have Wendy, and Carol helped me through the difficult decision to end her suffering. If I ever get another dog, this will be my vet. Read Less

I thought it was very over priced, went in for shots and a grooming ( New to the area) her hair cut was very, very choppy you could see the lines from the clippers and they even managed to cut her almost blad in some spots, and they didn't bother to clean her paws up ( petsmart did a much much better job)- and to top that it was 60$, if it was done right i wouldn't be complainng but guess what they say is true, you get what you paid for. I wouldn't recommend getting grooming here, but everything else was OK, however I will be going else where for services. Read Less

Brought my dog here for boarding before vacation and when I went to drop her off they had no idea I was even coming, luckily there was someone there who was able to board her that day! Then they tried to over charge us on the bill at the end of the week! What a Shame this place has really gone down hill, will not be returning! Read Less

I took my dog for shots and ended up getting charged for unnecessary and unwanted tests. These tests were not performed and I demanded my money back but they refused. I called their office several times and went to their office in person were I was treated very disrespectfully and the receptionist screamed at me telling me they do NOT issue refunds. So they kept my money and refused to perform the tests when I said I did not want the unnecessary tests. I was charged almost two hundred dollars !!! Read Less

My family and I have been using this vet for years and I have nothing bad to say about them up until this point. They had always been a great vet. Very kind, what I'd think as knowledgeable (I wouldn't know as I'm not a vet :-/), and good to our dog. The last point is important because we had a pitbull and we all know the stigma around pitbulls. Any who, recently our dog had aged and become old and we were considering putting him down. My dad called and made an appt to go and have this done. When he calls whoever he spoke to he asked if there was a way the vet could look at our dog first because he really did not want to have out dog put down if he didn't have to. He explained that he felt having our dog put down wasn't humane if he was just sick and could live on his own longer. The response he got was deplorable coming from someone working in any kind of Dr office "oh so you want a check up too, well that'll be an office visit and another $100." Let's not forget that this is our pet and yeah as silly as some people might think, a member of our family, that were discussing the end of their life! How DARE they even part their lips to say this?! Understandably it is a business and people must make money at the end of the day, but if that's all you're in it for then you need to reevaluate your priorities. So, my dad said no and just went along with having our dog put down. So further along and adding some more insult to injury my father paid the price to have the procedure done and they asked if he wanted our dog's ashes. My dad was a bit excited because he was going to spread them through the park where they would walk every day. He was met with "that will be $40." Like seriously?! I've never been so insulted in my life. How difficult is it for you to scoop them into a brown bag!? While that isn't the most respectable way, it wouldn't require any effort not cost you $40 worth of time. This business can kiss my butt for the way they nickel and dimed this process. Disgusting! Read Less

Took my puppy to Highland park animal hospital about a month ago. The office is very clean and the staff is very helpful and nice. I had a appointment to get my puppy vaccines, i also had questions on spaying her. The doctor was very helpful in explainging the surgery to me and answered all my questions. He also had a very positive attitude!! I HIGHLY reccommend HPAH! They also offer boarding services. Read Less

I will never take another of my animals to this butcher. My cat got hit by a car around 8 in the morning and i immediately took him to HPAH. They said the doctor would see him soon. They put him in a cage. I told them he could be bleeding internally, or something could be broken, they told me don't worry. I went to work. By 3 P.M. the quack doctor still had not even LOOKED at my cat in the cage and i immediately left work. By the time i got there, the ""doctor"" told me he was bleeding internally and had a broken hip. My cat sat in a cage by himself suffering all day while no one did anything to help him. I told him to Frazer Animal Hospital because I heard you could make payments there and i knew he needed help. I drove him there and my cat was in and out of consciousness the whole time. Frazer Animal Hospital put his hip together and even lowered the price because i couldn't pay it all. I am warning everyone with a pet to stay away from the HPAH. My cat was near death when i finally came to pick him up. He let that cat lie in that cage all day suffering. If i could I would have that place closed. Then he tried to charge me for his services. I now go to Bywood Animal Hospital, Dr. Kapolka, who treats my pets with respect and sees them right away when you bring them in. Read Less

I'm glad I didn't listen to these comments and listened to Angie's List, because I'm extremely happy with the results at Highland Park Animal Hospital. I wouldn't trust my fur babies with anyone but their fine staff for everything, yearly exams, emergencies, grooming, or boarding. The staff was extremely helpful, especially the "stupid" Office Manager, Carol. She is always prepared when we walk in the door to greet us, see how all my pets are, and review a quick medical history of them all. I breed my Chihuahuas, and every time I walk in the door, she knows exactly who it is, and all my dogs love seeing her and the doctor. I even have a male Chihuahua who is terrified of all men, except the doctor. He's very in tune with my pets, and he knows how to ease their excitement or fear. This will be my vet for life. Read Less

This was the wost experience with a vets office I could ever imagine. Our 6 year old long-haired cat was not feeling well and vomitting. So we took him to Highland Park Animal Hospital for an exam. The Vet quoted 1 price for lab work and then he administered a host of other unrequested services, including grooming, yearly shots which were due, etc. But the cat was sick with vomitting and diarreha so I am not sure why they would provide the shots at the same time while diagnosing the sickness. Then my cat was sedated for the grooming, all without even a phone call for approval to provide any additional services. In the end they racked up charges close to $400 and threatened to keep my cat until we could pay the bill. They found nothing wrong with the cat from the lab work or the stool sample. And now my cat still has the same symptons. Needless to say, we have switched to Township Line's services and will Never go back to Highland Park - Dr. Andrew Cleland, Carol, and their new ignorant receptionist who knows absolutely nothing have been absolutely horrible. Don't trust your family friend's care to these unfeeling people. All they are concerned about is the $$$. Read Less

We brought our 14 year old very sick dog in to Highland Animal Hospital. When we called Monday morning we were told to bring him in right away and the vet would fit him in. We arrived at the vet and were told the vet was busy and the dog would have to wait in hospital wing by himself in a cage. The vet would call us when he could see him. 2 hours later and no word from the vet we called him and were told very abruptly that our dog of 14 years had died by himself in a cage. When the vet finally got around to seeing him he was dead. Our dog should have been seen right away and put out of his misery. We also just recently learned that we would need to pay the vet $40.00 on top of disposal fees for the priveledge of allowing our dog to die in his cage. If you are looking for A COMPASIONATE vet this is not the place to go. Read Less