8 Reviews

VCA Cacoosing Animal Hospital

Wernersville, Pennsylvania
Reviews
esdras placencia
20 Jun 2016
REPORT
Do not go to this office, I have been going here now for 8 years with my black lab that suffer from bad allergies. The first 4 years it was the same doctor and everything was good. Now every time i ha... Read More
Do not go to this office, I have been going here now for 8 years with my black lab that suffer from bad allergies. The first 4 years it was the same doctor and everything was good. Now every time i have to take him in is always a different doctor because they can't keep any doctors. Also the new secretary are a complete cont. I have spent over $14k in the 8 years of treating my dog in this place. and i get the worst service you can give to anybody. If you love your pet take them somewhere else. Read Less
Sam Palm
3 Jan 2016
REPORT
Isaak Sarlat
23 Jan 2015
REPORT
I highly recommend this Vet Center. I take all of my dogs here. Sadly yesterday we had to put my Best Friend down named Bailey I have had him since I was five now i am sixteen. I am starting to take m... Read More
I highly recommend this Vet Center. I take all of my dogs here. Sadly yesterday we had to put my Best Friend down named Bailey I have had him since I was five now i am sixteen. I am starting to take my Veiled Chameleon and Chinese Water Dragon there and they really do care. I have been/seen vet that all they care about is money money money. This place WANTS THE BEST FOR YOUR ANIMALS. Read Less
Stephen Little
5 Dec 2014
REPORT
Very friendly and understanding staff. They know what they are doing and they really do care about your pet.
Tom Bensing
22 Mar 2014
REPORT
The Vets and staff have always been super friendly, super caring, and quite knowledgeable. I have always been comfortable entrusting my cats to their care.
Jenn H.
16 Mar 2012
REPORT
Could not agree any more!!!  We brought several animals to this particular location over the span of a few years and had nothing but horrible results. We suffered through the blatant misdiagnosis of t... Read More
Could not agree any more!!!  We brought several animals to this particular location over the span of a few years and had nothing but horrible results. We suffered through the blatant misdiagnosis of two different animals.  First it was a ferret that was in our care.  He was diagnosed with an inoperable tumor.  The vet (who is the same as in the story to come)  suggested that we euthanize, for "his own good".  We were in the process of finding a home for him at the time. The woman who ended up adopting him, did so, knowing this diagnosis.  She wrote to me a few days after picking him up to inform me that when she brought him to her vet, she was told that not only was the tumor OPERABLE, but it would be an easy operation with minimal risks.  I was angry and elated all at the same time. She sent me pictures of the little guy, (post surgery) and he was doing great! I should have seen the writing on the wall, but I stayed with the vet...Boy did I regret it!       The most alarming case was with our cat.  He was experiencing respiratory distress. We were told that they suspected a cardiac issue.  We knew he had a moderate heart murmur, but were still concerned that it could be more. We spent well over a thousand dollars on medication, chest x-rays and ultrasounds, just to be told that he had a ventricular defect. The doctor (who was the medical director at the time) took us into a back room and very callously informed us that our cat had no more than 6 months to live. When we asked if he was sure, he said that he was...going so far as to say that he was being "liberal" by giving him as much as 6 months.  He was convinced it would happen much sooner than that....Well, our cat did pass away... two weeks ago.  The incident I just described to you took place approx.  5 1/2 years ago.   Perhaps he should have said: 6 months, give or take 5 years!  I understand that no one can ever accurately predict when an animal will pass. That's not for us to decide.  Maybe that's my problem...because he did!  It is SO careless to look a family in their eyes and give them the kind of news that he gave us in the way that he did.  He was arrogant and irresponsible!  My problem with him, (unbelievably) does not stop there.  After a period of time passed and our cat seemed happier and healthier than ever, we sought a second opinion from another clinic in the area.  It was a fight for us to get his records released from VCA.  I think we soon found out why. When the new vet read the findings of the ultrasound done at VCA Cacoosing, he pointed out that the technician had quite obviously written a note on the report, stating that he did not get a clear picture!  He recommended that we get a second, more advanced ultrasound before he would even comment on the diagnosis.  I was horrified!  The vet at VCA gave us a death prognosis of 6 months based on an ultrasound picture that was UNCLEAR! We were outraged and have never returned.  Bless my cat for proving him wrong almost 6 years later!  His passing actually inspired me to write this review.         I know that their "free first visit promotions" can be tempting.  (Especially in this economy)  Trust me! I hear ya!  But please, please, please don't be fooled by the promotions!  As said in the other two reviews--- this is a corporate machine who ONLY cares about their bottom line...NOT your pets!  Do some research and find a private vet elsewhere.  These small businesses are suffering right now, at the hands of big companies like VCA. They need your business and chances are they will provide you with much better, personalized care and competitive prices.   (I too wish there was such a thing as "negative stars"!) Read Less
Hennifer K
24 Oct 2011
REPORT
Very disatified with this vet office. They dont care about your animal they just want your money. My dog is 13 and I found out he has cancer, the vet called me for 5 days about chemo for him accusing ... Read More
Very disatified with this vet office. They dont care about your animal they just want your money. My dog is 13 and I found out he has cancer, the vet called me for 5 days about chemo for him accusing me of being broke and not being able to care for my pet. I said hes old and I want him to live out his last years happy not with needles, the vet continued to bother me about money. Very unhappy will never go back. Read Less
Tracy D.
17 Aug 2009
REPORT
I totally agree with the previous review. i took my dog in there because he was limping.  the doctor gave my dog a fentanyl patch.  you have to go back a couple days later to return the patch. so i di... Read More
I totally agree with the previous review. i took my dog in there because he was limping.  the doctor gave my dog a fentanyl patch.  you have to go back a couple days later to return the patch. so i did so and i told the doctor it seemed like my dog's appetite had been less lately.  he suggested we do an x-ray.  it seemed like a normal side effect for a major pain medication but i decided to listen to the doctor anyway. the x-ray comes back and he "sees" a tumor on my dog's spleen.  instantly, he is like, "i do surgeries tomorrow so we can remove the spleen then."  i started going to the vet because i moved and it was closer to my new house so i decided to get a second opinion and ask my old vet.  after fighting vca for my dog's x-rays i went to my old vet.   she suggested that i visit a specialist who could do an ultrasound. a lot of money later and i found out my dog did not in fact have anything wrong with his spleen.  it is alarming that the vca vet wanted to operate after seeing 1 x-ray on my 13 year old dog. i would HIGHLY recommend going to another vet.  if i could give them negative stars, i would. Read Less
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Please call
(610) 678-2403
Business Hours
Monday
Mon
07:30AM-19:00PM
Tuesday
Tue
07:30AM-19:00PM
Wednesday
Wed
07:30AM-19:00PM
Thursday
Thu
07:30AM-19:00PM
Friday
Fri
07:30AM-17:00PM
Saturday
Sat
08:00AM-12:00PM
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VCA Cacoosing Animal Hospital

Wernersville, Pennsylvania
(8)
Monday
07:30AM-19:00PM
Tuesday
07:30AM-19:00PM
Wednesday
07:30AM-19:00PM
Thursday
07:30AM-19:00PM
Friday
07:30AM-17:00PM
Saturday
08:00AM-12:00PM
esdras placencia
20 Jun 2016
REPORT
Do not go to this office, I have been going here now for 8 years with my black lab that suffer from bad allergies. The first 4 years it was the same doctor and everything was good. Now every time i ha... Read More
Do not go to this office, I have been going here now for 8 years with my black lab that suffer from bad allergies. The first 4 years it was the same doctor and everything was good. Now every time i have to take him in is always a different doctor because they can't keep any doctors. Also the new secretary are a complete cont. I have spent over $14k in the 8 years of treating my dog in this place. and i get the worst service you can give to anybody. If you love your pet take them somewhere else. Read Less
Sam Palm
3 Jan 2016
REPORT
Isaak Sarlat
23 Jan 2015
REPORT
I highly recommend this Vet Center. I take all of my dogs here. Sadly yesterday we had to put my Best Friend down named Bailey I have had him since I was five now i am sixteen. I am starting to take m... Read More
I highly recommend this Vet Center. I take all of my dogs here. Sadly yesterday we had to put my Best Friend down named Bailey I have had him since I was five now i am sixteen. I am starting to take my Veiled Chameleon and Chinese Water Dragon there and they really do care. I have been/seen vet that all they care about is money money money. This place WANTS THE BEST FOR YOUR ANIMALS. Read Less
Stephen Little
5 Dec 2014
REPORT
Very friendly and understanding staff. They know what they are doing and they really do care about your pet.
Tom Bensing
22 Mar 2014
REPORT
The Vets and staff have always been super friendly, super caring, and quite knowledgeable. I have always been comfortable entrusting my cats to their care.
Jenn H.
16 Mar 2012
REPORT
Could not agree any more!!!  We brought several animals to this particular location over the span of a few years and had nothing but horrible results. We suffered through the blatant misdiagnosis of t... Read More
Could not agree any more!!!  We brought several animals to this particular location over the span of a few years and had nothing but horrible results. We suffered through the blatant misdiagnosis of two different animals.  First it was a ferret that was in our care.  He was diagnosed with an inoperable tumor.  The vet (who is the same as in the story to come)  suggested that we euthanize, for "his own good".  We were in the process of finding a home for him at the time. The woman who ended up adopting him, did so, knowing this diagnosis.  She wrote to me a few days after picking him up to inform me that when she brought him to her vet, she was told that not only was the tumor OPERABLE, but it would be an easy operation with minimal risks.  I was angry and elated all at the same time. She sent me pictures of the little guy, (post surgery) and he was doing great! I should have seen the writing on the wall, but I stayed with the vet...Boy did I regret it!       The most alarming case was with our cat.  He was experiencing respiratory distress. We were told that they suspected a cardiac issue.  We knew he had a moderate heart murmur, but were still concerned that it could be more. We spent well over a thousand dollars on medication, chest x-rays and ultrasounds, just to be told that he had a ventricular defect. The doctor (who was the medical director at the time) took us into a back room and very callously informed us that our cat had no more than 6 months to live. When we asked if he was sure, he said that he was...going so far as to say that he was being "liberal" by giving him as much as 6 months.  He was convinced it would happen much sooner than that....Well, our cat did pass away... two weeks ago.  The incident I just described to you took place approx.  5 1/2 years ago.   Perhaps he should have said: 6 months, give or take 5 years!  I understand that no one can ever accurately predict when an animal will pass. That's not for us to decide.  Maybe that's my problem...because he did!  It is SO careless to look a family in their eyes and give them the kind of news that he gave us in the way that he did.  He was arrogant and irresponsible!  My problem with him, (unbelievably) does not stop there.  After a period of time passed and our cat seemed happier and healthier than ever, we sought a second opinion from another clinic in the area.  It was a fight for us to get his records released from VCA.  I think we soon found out why. When the new vet read the findings of the ultrasound done at VCA Cacoosing, he pointed out that the technician had quite obviously written a note on the report, stating that he did not get a clear picture!  He recommended that we get a second, more advanced ultrasound before he would even comment on the diagnosis.  I was horrified!  The vet at VCA gave us a death prognosis of 6 months based on an ultrasound picture that was UNCLEAR! We were outraged and have never returned.  Bless my cat for proving him wrong almost 6 years later!  His passing actually inspired me to write this review.         I know that their "free first visit promotions" can be tempting.  (Especially in this economy)  Trust me! I hear ya!  But please, please, please don't be fooled by the promotions!  As said in the other two reviews--- this is a corporate machine who ONLY cares about their bottom line...NOT your pets!  Do some research and find a private vet elsewhere.  These small businesses are suffering right now, at the hands of big companies like VCA. They need your business and chances are they will provide you with much better, personalized care and competitive prices.   (I too wish there was such a thing as "negative stars"!) Read Less
Hennifer K
24 Oct 2011
REPORT
Very disatified with this vet office. They dont care about your animal they just want your money. My dog is 13 and I found out he has cancer, the vet called me for 5 days about chemo for him accusing ... Read More
Very disatified with this vet office. They dont care about your animal they just want your money. My dog is 13 and I found out he has cancer, the vet called me for 5 days about chemo for him accusing me of being broke and not being able to care for my pet. I said hes old and I want him to live out his last years happy not with needles, the vet continued to bother me about money. Very unhappy will never go back. Read Less
Tracy D.
17 Aug 2009
REPORT
I totally agree with the previous review. i took my dog in there because he was limping.  the doctor gave my dog a fentanyl patch.  you have to go back a couple days later to return the patch. so i di... Read More
I totally agree with the previous review. i took my dog in there because he was limping.  the doctor gave my dog a fentanyl patch.  you have to go back a couple days later to return the patch. so i did so and i told the doctor it seemed like my dog's appetite had been less lately.  he suggested we do an x-ray.  it seemed like a normal side effect for a major pain medication but i decided to listen to the doctor anyway. the x-ray comes back and he "sees" a tumor on my dog's spleen.  instantly, he is like, "i do surgeries tomorrow so we can remove the spleen then."  i started going to the vet because i moved and it was closer to my new house so i decided to get a second opinion and ask my old vet.  after fighting vca for my dog's x-rays i went to my old vet.   she suggested that i visit a specialist who could do an ultrasound. a lot of money later and i found out my dog did not in fact have anything wrong with his spleen.  it is alarming that the vca vet wanted to operate after seeing 1 x-ray on my 13 year old dog. i would HIGHLY recommend going to another vet.  if i could give them negative stars, i would. Read Less
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