Could not agree any more!!! We brought several animals to this particular location over the span of a few years and had nothing but horrible results. We suffered through the blatant misdiagnosis of t... Read More
Could not agree any more!!! We brought several animals to this particular location over the span of a few years and had nothing but horrible results. We suffered through the blatant misdiagnosis of two different animals. First it was a ferret that was in our care. He was diagnosed with an inoperable tumor. The vet (who is the same as in the story to come) suggested that we euthanize, for "his own good". We were in the process of finding a home for him at the time. The woman who ended up adopting him, did so, knowing this diagnosis. She wrote to me a few days after picking him up to inform me that when she brought him to her vet, she was told that not only was the tumor OPERABLE, but it would be an easy operation with minimal risks. I was angry and elated all at the same time. She sent me pictures of the little guy, (post surgery) and he was doing great! I should have seen the writing on the wall, but I stayed with the vet...Boy did I regret it! The most alarming case was with our cat. He was experiencing respiratory distress. We were told that they suspected a cardiac issue. We knew he had a moderate heart murmur, but were still concerned that it could be more. We spent well over a thousand dollars on medication, chest x-rays and ultrasounds, just to be told that he had a ventricular defect. The doctor (who was the medical director at the time) took us into a back room and very callously informed us that our cat had no more than 6 months to live. When we asked if he was sure, he said that he was...going so far as to say that he was being "liberal" by giving him as much as 6 months. He was convinced it would happen much sooner than that....Well, our cat did pass away... two weeks ago. The incident I just described to you took place approx. 5 1/2 years ago. Perhaps he should have said: 6 months, give or take 5 years! I understand that no one can ever accurately predict when an animal will pass. That's not for us to decide. Maybe that's my problem...because he did! It is SO careless to look a family in their eyes and give them the kind of news that he gave us in the way that he did. He was arrogant and irresponsible! My problem with him, (unbelievably) does not stop there. After a period of time passed and our cat seemed happier and healthier than ever, we sought a second opinion from another clinic in the area. It was a fight for us to get his records released from VCA. I think we soon found out why. When the new vet read the findings of the ultrasound done at VCA Cacoosing, he pointed out that the technician had quite obviously written a note on the report, stating that he did not get a clear picture! He recommended that we get a second, more advanced ultrasound before he would even comment on the diagnosis. I was horrified! The vet at VCA gave us a death prognosis of 6 months based on an ultrasound picture that was UNCLEAR! We were outraged and have never returned. Bless my cat for proving him wrong almost 6 years later! His passing actually inspired me to write this review. I know that their "free first visit promotions" can be tempting. (Especially in this economy) Trust me! I hear ya! But please, please, please don't be fooled by the promotions! As said in the other two reviews--- this is a corporate machine who ONLY cares about their bottom line...NOT your pets! Do some research and find a private vet elsewhere. These small businesses are suffering right now, at the hands of big companies like VCA. They need your business and chances are they will provide you with much better, personalized care and competitive prices. (I too wish there was such a thing as "negative stars"!) Read Less