Excellent doctors and front end staff. This hospital has been around for a long time, treating our 4 legged family members for over 20 years. They have great grooming services, and board as well. We love this place, and trust them with our babies wholeheartedly. Read Less

We have taken our dogs here for boarding and all their veterinary needs. The staff is mostly great (there is one receptionist that has let what little power she has go to her head however I forget her name). The doctors are awesome and super knowledgeable. Read Less

I wish I could give 0 stars. My 3 month old puppy was hit by a car, and instead of taking him to our vet 25+ minutes away during rush hour I decided to take him to an animal hospital 2 minutes away from our house since I wasn’t sure how stable he was to travel all the way to our vet. When I arrived and explained the situation, the receptionist was extremley rude, unempathetic, and told me that I needed to wait and other people were ahead of me that had appointments. People in the waiting room were shocked on how I was treated and try to console both my puppy and I who were extremely distraught. The vet tech approached me and explained they were going to take him back and told me I was not allowed to come back, but instead needed to wait in the front. A minute later, the vet tech approaches me and explains “he’s fine”while giving him back and that they listened to his lungs and I can take him somewhere elsewhere for treatment. No vet ever came out to me to speak directly, I was never offered any care (no pain medicine, X-rays, opinion of what they suspected was wrong) but instead was referred to an emergency vet in Frazier, PA during rush hour. His paw was visibly broken, swollen, and he was moaning from the pain. After knowing he was stable enough, he was in executing pain and we drove an additional 30 minutes with a broken arm while we sat in rush traffic to take him to his regular vet. Once we arrived, our vet took 5 MINUTES to physically examine him, and took an X-Ray to confirm the fracture (even with other patients in the lobby). He splinted it up, gave him pain medicine and I was in and out in 15-20 minutes with discharge instructions. As a health care worker, I am extremley disgusted with the care and lack of compassion that this establishment presented to me and my new puppy who was just hit by a car. I did what any animal parent would do by taking him to the nearest place for care after witnessing their baby being struck by a moving vehicle. My vet was unbelievably dumbfounded that they did not offer to take any X-rays, offer care, or personally come out to me in the lobby as distraught as I was, to offer their opinion. I hope this review will prevent this situation from happening to any other person and their animal as it made the whole situation so much more traumatizing seeing my animal in so much pain longer than necessary due to a lack of compassion. Read Less

We unfortunately had to put down one of our older cats. The staff scheduled us to be seen right away, there was no wait once we arrived. They are always extremely friendly and professional. Rates are reasonable. Will continue to bring our pets for years to come. Read Less

My dog had developed what has been a particularly difficult to diagnose ailment. I cannot say enough about the way Dr. Garvey has helped us navigate our way through it all. Even when we were referred to a specialist she called to see how things were and was a sounding board for what was being done. We have had to bring our guy back a few times to deal with different things that have come up along the way and both Dr. Garvey and Dr. Perkins have been so wonderful. It's obvious that they genuinely care about our dog. Also, I feel like they have been sensitive to the fact that we needed to be mindful of cost at the same as wanting to do the best thing for our dog. I have never felt that more conservatively priced approaches as a first resort were compromises in care. I also feel confident that the recommendation to go a different, higher cost route would be recommended if that was the honest opinion and best thing for our boy. If you need a vet, this is a great choice.Read Less

I love this vet, my parents went here when I was a kid when it was just on the side of the old building. The doctors have always been fabulous, helpful, knowledgeable, etc and now that I go myself as an adult 20 something years later... everything is still great. I just have to wonder why their desk staff often doesn't seem to fit in with their fabulous facility and doctors. The front desk staff are often rude, moody, and short with customers coming in or on the phone. I've come across one or two nice gals at the desk but 90% of the time that I call or go, I feel like I'm being treated as if I'm a nuisance just while trying to pay a bill at the counter or heaven forbid I'm asking a question. I think they should really think about being friendlier because I know I'm not the only one who feels that way. If everything else wasn't so great, I think it would unfortunately turn people away. I've been in numerous customer service based jobs and I just believe it's part of your JOB to be friendly and helpful to customers. Be nice or go home! Read Less

I have been taking my dogs to West Chester Animal hospital for more than 20 yrs! I won't go anywhere else. Great vets and staff. Medical/surgical care, grooming and boarding all in one place. I love them. Fair prices, too. Read Less

Dr. Perkins in the best!     Great person and animal lover..... She has been with me through many years of my dog's check ups, and has always been honest and supportive in their therapy and care.   I am so comfortable around her, that I actually have cried in front of her, when I have had to put my favorite dogs down.  For me, that is very personal and  hard.  I love her as my vet, and as a truly caring, and compassionate person that has helped me and all of my pets  she has worked with.With all sincerity and with the warmest of regards,Brett Galambos Read Less

Rude receptionist, basically ignored us until we asked if the Vet was going to see us soon....then continued to ignore us. Had to watch her talking with another employee looking at pictures online. Finally after asking someone else we were taken in to see our dog. Read Less

Amazing. My cat was literally dying of a blockage. They took him in immediately and saved his life. Had to keep him for a few days but called me every day to let me know how he was doing. Kinda pricey but worth every dime. A second visit for my puppy for a check up. The doctor was so nice and loving. Truly cares for all the animals she sees. Read Less

I arrived 5 mins late to pick up my dog on Sunday. (Husband missed exit.) I hoped that the kindness I have always been shown at WCAH would open the door. A young staff member, coming out to be picked up & taken home, offered to go in and get her! A minute or two passed, and she came out to say, "Elsie will be out in a minute." We waited outside the door for 20+ mins! No one ever came. Knocking on doors & windows achieved nothing. I was angry. It was our fault, of course, but 5mins? Waiting for 20 mins to be ignored after we were told someone is coming?? Unacceptable in terms of professionalism. Beyond disappointed. Should we leave WC Animal Hospital because of this? Not sure. Everyone there has always been so kind and professional. Our animals received good care. But now, not at all positive about the place. There are lots of good places to board, and get veterinary care. Read Less

Love the vets BUT the front desk staff is so unfriendly. I have been taking my many pets there for over 20 years and still when I walk in they ask my name as if they never seen me before and totally act as if I am troubling them. I have considered changing many times but I really like the doctors and location. Its as if they all hate their jobs and want you to know you are a nuisance. Wish Dr. Brenda would give them some happy pills! Read Less

I have been taken my dogs to Dr. Perkins for 20+ years and I would never think about going anywhere else. I recently had to have my one dog euthanized and Dr. Perkins made it extremely comfortable for me. It's something I will never forget. Read Less

I have been going to West Chester Animal Hospital for over 25 years. I have taken adult dogs, puppies, cats, kittens and bunnies to this practice. The front desk staff and doctors are professional, responsive, caring and treat me and my entire family, like family. Dr. Perkins and all of the doctors are outstanding, professional and responsive clinicians who take time to listen. I have been and am mentored, encouraged and comforted through breeding decisions, end of life decisions€and everything in between. They LOVE animals and I LOVE them!! Read Less

Unethical and unorganized. Dr. Paine lied to me about Willi Weichelt. He said Willi no longer worked there. I wanted to speak with Willi who operated on our dog last year. Paine was more interested in selling a 5500 dollar unwarranted surgery. I asked for referrals after Dr. Schofield said she has done 1000s of TPLO surgeries, the two people who called me were employees of their clinic. Schofield said she would do the surgery in Oxford @ her clinic, then backed out bc / fear of legal trouble with Humphries. real class act. they don't care about animals just the $$. Read Less

The Oracle of vets.  I once took their third option in a list a list of methods to attempt to get my sick pet well.  My pet is better, and now that is their first recommendation for that ailment.They do a great job explaining the issue, and I can have a real scientific conversation with them on ways to resolve it.  I feel confident they know what they are talking about, and they are up to date on the latest science surrounding the issue.The tests they run are priced reasonably, and they do not over test. Read Less

I boarded my rabbits several times with the West Chester Animal Hospital and never had an issue... until recently and now I will never be going back. When I went to pick up my rabbits, I arrived just after opening time and the tech said the rabbits "haven't been cleaned yet", nbd I thought, what's a few dirty litter boxes, but when I walked back with the tech to get the rabbits I was horrified at what I saw...White bunny- litter box appeared to have been 'cleaned' by repeatedly covering up the mess with new bedding and newspaper. Literally in layers.Black bunny- no food and no water. Nothing. Not even a drip of water. UnacceptableGray bunny- this is where I cried- she had water but no food AT ALL. Her crock had only dried pee splashes in it and she looked like she had lost weight (not good for rabbits).  Her litter box had not been changed in a day or two but worse of all, her cage itself was FILTHY. There was so much urine in the cage that I had to wash her pee soaked bum, feet, and ears when we got home. I'm not talking about one day or even three days of pee, I'm talking many days of pee accidents that were not cleaned up, as evident by how dark (and stinky) the pee was.  The cage also had a ring of pee and feces soaked fur around it, clearly not cleaned once during her entire ten day stay. Her very open-air cage stunk like a latrine and my heart shattered when I realized what I put my bunny through.What happened to my rabbits is done and over with, but I can't stand to think of the other rabbits (and maybe cats and dogs?) they board who are helplessly forced to sit in complete filth without food and water. How many days had the rabbits gone without food and/or water? How many people had walked by the gray bunny's cage without bothering to take a paper towel and clean up the festering urine?? I honestly suspect that's the standard condition pets live in while boarded at WCAH and that the techs "clean" the animals before handing them over so they look fresh and well taken care of.I have filed a neglect complaint with the CCSPCA as these conditions are deplorable and could have easily tuned fatal. I will never be going back to WCAH and hopefully the pictures below will help get the word out about what animals boarded at WCAH endure. (*Notice the disgusting ring of pee fur around the cage.) Read Less

Fabulous practice! They've been treating my furbabies for over 15 years as I continued going to them after I moved much further away. My dogs and late cat love going there (even the one who is obnoxiously barking upon arrival) and they provide superb care. Additionally, the cost of care is incredibly reasonable compared with the fees at other practices (I work at a rescue and am able to compare fee schedules) which is always a plus Read Less

I love the West Chester Animal Hospital!  This was our vet while we lived in West Chester and just adored them.  They have been nothing short of amazing to us and our animals.  We recently relocated to the West Coast and I've had to contact them at least three times for issues we've had with our pets and they've been so supportive and amazing.  I miss them so much and wish I could have them out here too. Read Less

I've been taking my 2 dogs here for about 8 months now. You probably laugh that's not so long, but I have a difficult breed duo. They have had their annual exams, eye problems and ear problems. If you have an emergency, they fit you right in. They have also accommodated us getting us the food and meds we are used to without changing our whole regime that we had before we got here.One of the meds we did change was for the better! The doctors and staff are very friendly and knowledgeable. The prices are a bit lower than I am used to which we appreciate greatly!!!I have brought one of my dogs in for nail trim but they provide the whole beauty treatment. Every time I am there, they are very busy and lots of people dropping pets off for the beauty treatments and boarding facilities, besides doctor appointments. Other people talk as if they are a very trusted member of the community. The doctors and staff really seem to be on TOP of everything. The facility and grounds are beautiful. Even the waiting room is spread out, so that all the waiting animals aren't so close if you don't want them to be. I LOVE it here and we're staying!! Read Less

Absolutely love all the doctors they are amazing as are the technicians.  Had to give only 3 stars due to the less than polite receptionist who is constantly rude and/ or unnecessarily snippy.  I feel like my being there is an inconvenience to her.  She needs to take a class in professionalism.  I also will not board my dog there any more as he is only let out a few times a day to do his business ( like most vet boarding) I have to recommend a doggie daycare instead as the dogs get lots of play time! Read Less

We've been taking our pets here for 23 years.  The doctors and staff are always friendly and accommodating.  Our dogs love the doctors as well.  They even helped us when our guinea pig had a bladder problem. Read Less

Our pets have been patients at this practice for one year now. They've had multiple visits and even boarded a few times. We are very happpy with all the vets and the staff. They even stayed a few minutes late for us on a Saturday when our cat needed emergency care. Saved us hundreds of dollars by not having to go to an emergency vet! Read Less

Eh..... Some really nice doctors! Great for emergency care! They are very good and very professional. But, for regular vet appointments they are very expensive overpriced and the staff needs to be a tad bit more friendly. Moving our fur babies to a different practice where I feel like a "friend" not a number or customer. I love Aardvark in Exton - there's no comparision for regular vet care in this area. Read Less

They've told us at different times that all four of our animals have heart murmurs. Then they want us to pay for a really expensive heart specialist to see them. It feels like a scam. Otherwise they are good vets but I do wonder why all the "heart murmurs" in our animals! The animals seem fine to me! The office is clean and the staff are very professional. It's one of the cleanest offices in the area. Read Less

Love, Love, LOVE this clinic!  I've been taking my kitties here for almost 5 years.  I wasn't happy with the previous veterinarian, so I decided to shop around.  What caught my eye about this clinic is that it was HUGE and had 3 vets on site (Dr. Molly is da bomb!).  I always had to make my appointments months in advance just for an annual visit (booster shot, rabies shot, and general check-up).  I figured that my odds of getting an appointment on the fly would have to be better.  I can usually make a regular appointment within a week.  I actually had a situation with one of my cats a few months ago where I needed to take her in on short noitice.  The receptionist was excellent about finding a time to squeeze me in, all while working around my schedule.  Plus, the clinic is always immaculate!  Every time I have been there it is very clean, well-maintained and up-to-date, as are the kennels. Read Less