Far from impressed. Our puppy broke his leg & needed surgery. I have never been here before so when I dropped him off early morning the lady working was anything but caring. I expressed to her that I ... Read More
Far from impressed. Our puppy broke his leg & needed surgery. I have never been here before so when I dropped him off early morning the lady working was anything but caring. I expressed to her that I was paying $1,000 cash & I would bring the remaining $3,000 later that evening when we picked him up, she told me that the whole amount needed to be paid or she could not take him, I told her that whoever I spoke with the night before never stated any amount to bring just that they needed a deposit, had they told me I would have brought the whole amount but I really thought $1,000 was sufficient for a deposit, all she kept saying was well I am sorry but I am not losing my job I need the full amount, I then said look I need to get to a meeting take my credit card & hold it, if I don't come back with the money you can charge my card, she said she had to charge the full amount before I left, I didn't have the time or energy to argue with her so I signed & left, when I went back later the girl working at that time said she didn't understand why the lady couldn't do what I asked her in the morning so she reversed the credit card charges & took the cash I had to pay bill in full, but even after expressing how I left their office in tears that morning because of way I was treated, no one ever followed up to see what happened. We were told that the total charge would include all of his follow-up care which was to have stitches removed & an x-ray to make sure the bone was healed, well we went to check out & they tell me that there is a charge for $48.00, why a charge if i was told there were no additional charges, we are thankful to the surgeon for fixing our puppies broken leg (unfortunately we never met him) but some of the other things I just can't overlook, we were seriously thinking of making this place our new vet for our fur baby but not now.Read Less