All they want is your money . Charged for 1 day stay no treatment just diagnosis my Maggie had to be put down Final amount 1636.00 did not treat my poor cats blockage never treated Terrible busy animal business not a compassionate place that saves lives Read Less

Want to know why there arent more 24 hour a day, 365 day a year, veterinary hospitals? Because its an awful business plan. Its an awful business model. There is no legitimate financial institution anywhere that would provide money, issue a loan, or finance it. Its too risky. Its a sieve of bleeding money...and thats when times are good. It falls under the category of 'specialty finance'. You think trying to collect on health care insurance for human beings is hard...try collecting on it for an animal from people who dont even have the money to care for themselves. No bank worth its salt would invest in such an endeavor. No legitimate banks invest in ocean state veterinary specialists. None. Its state of rhode island money. Its underworld money. Its money from non-reputable, shady, companies like rhode island own largest freely operating criminal organization, home loan investment bank in warwick, rhode island, and its founder, fellow east greenwich, rhode island resident, john murphy. Like ocean state veterinary specialist, john muphy likes to mislead with the names of his companies for his own benefit, like with home loan investment bank, trying to make idiots believe that his 'bank' is in some way associated with an 'investment bank'. home loan investment bank and an actually investment bank are so far apart in the world of finance, one might as well be selling cups cakes and the other stocks. Or muphys other company, 'ocean capital'. guess what the "ocean" stands for in 'ocean capital'...you guessed it, its a play on words to deceive you. Its supposed to make you think of 'ocean state' as though its affiliated with the government of rhode island. Sound familiar justine johnson and gary block? it should. Its the same thing you do. Now, you would think that justine johnson and gary block would be proud to put their names on the company they say they have worked so hard to build. all that schooling, those certifications, seats on boards. You would think they would be proud to call their company: "JUSTINE JOHNSON AND GARY BLOCK'S VETERINARY SPECIALISTS" With big pictures of themselves on the sign, probably holding some degrees and maybe a puppy or two. But NO. you cant even find a picture of justine johnson or gary block responding to you on this very yelp page. Do you not know who you are? Do you have schizophrenia? Do you have a disease of the mind that prevents you from understanding? How far did you really get in school? Same type of lack of transparency you experience when your pet enters the doors of their facility never to be seen or heard from again. Know why? too much liability tied to them if they put their names on the company. They are already thinking about what they have to do next once this business is run into the ground. Need to protect their names. Much better to deceive you with a name like "ocean state veterinary specialists" or "bay state animal emergency services" so you believe in your mind that somehow this place you're sending your pet to and trusting is affiliated with the state its in, that there is some type of oversight. NOPE. All that training, All that schooling, All those certification. And the two people that own the company dont even want to be associated with it or for you to know its them who own it. Tells you all you need to know about these two 'business owner'(s). Thats why fluffy doesnt make it home. Read Less

Midway through April one of my rats suffered a horrific injury inflicted by another one of my rats during a scuffle. It was 4:00am. In a panic, I googled emergency exotic vet, and OSVS was the only vet open within a 50 mile radius. I gave them a call, and they told me to come in right away. When I arrived, someone came out to take my poor little guy, Peanut, into the emergency vet clinic, as they are not allowing in pet owners due to COVID (understandably). They gave him emergency care including fluids and a painkiller while they waited for the exotics vet, Dr. Lucy Spelman, to come in. They called with frequent updates and then gave an estimate of care and surgery costs. They helped me keep fees low as I am a college student and they wanted to help make the care affordable for me. Peanut had an emergency neuter done and was back at home within ten hours of the incident. He healed wonderfully, and was back in action within the week. He showed no signs of pain while he was back, and I cannot emphasize enough how well the site of the surgery healed. He didn't have any complications and it was as if the accident never happened. The staff were all so kind, understanding, and helpful. They really cared about Peanut's wellbeing, which speaks volumes as he is just a little rat, and many times you find other vets not understanding how much even the smallest of pets mean to us. OSVS truly saved Peanut's life. I am so grateful to them. I will be returning to OSVS for care for my rats and other pets in the future. ------ I also wanted to address a lot of other reviews I am seeing regarding cost, etc., and share my personal experience with OSVS. While yes, it is relatively costly to send your pet here, you are paying for EMERGENCY care. I see a lot of reviews complaining about inflated costs, but think about it in terms of us humans- going to the ER vs. your physician is a big difference in expenses. When you send your pet in for emergency care you are paying for round the clock monitoring, treatment, etc., vs. at a normal vet's office would be the exam and procedure fee. This is expected. Additionally, I see a lot of reviews saying they prioritize money over pet care. I had to pay half of the bill before treatment and the other half before I picked Peanut up. As a college student, I had no idea how I would afford any of it, but the holy silver lining was: They accept CareCredit. The staff really do care about your pets well being, but everything with emergency care has a cost associated with it, there are a lot of staff working to keep your pet healthy and comfortable, medicines have a cost, procedures have a cost, all of it. They cannot send you off with your pet if you haven't covered any of the costs, it just doesn't make sense. This is where things differ from human care. They are seeing and treating a lot of animals at once, it's very difficult. ----- The only ONE thing I was a little freaked out by was that when I picked up Peanut, he still had blood in his fur from the initial incident. I wasn't outraged by it or anything, all it took was a warm washcloth and it was off, but it made him look very disheveled when I got him. His surgery site was free of any blood though, it was completely clean. He was completely fine, but seeing him like that was a little shocking LOL. Read Less

I am fully cognizant that this pandemic has impacted all aspects of healthcare, even veterinary care. However, there are clinics that have handled these impacts more effectively than others. In particular, I find that OCVS expected too much from their Veterinary Technicians, especially in the Emergency Department. I am sure that some were capable of understanding, processing and relating all aspects of the pet parents' concerns, whether they saw the relevance or not, to the respective Veterinarian or specialists. However, there were those that were not, and consequentially there were dire circumstances. My pet died because I could not get the Vet Tech to listen to me, to take me seriously or to try and understand what I was telling her. It wasn't rocket science but she kept on saying that he is good and we are all set. She did not convey the information in the manner in which it was given nor in its totality. I called the doctor and by the time I was able to speak with him, it was too late. You see, he was not good, and he was not all set, and he died the next day. My pets' local vet had the animals brought in by the Vet Technicians but she always comes out to talk to you as well. Best practice I should think. And, although far from priority, for close to 5K in a month, it should be the practice at OSVS. Read Less

Went.in to drop off hurt bird we found. Trying to do the right thing. The girl who greeted us when we walked in was completely rude and very unprofessional. We own our own business and would never treat our customers like that. You didnt do us a favor we did nature a favor. You should really consider a new line of work where you don't deal with people who are sad and or grieving. Never go back there. Read Less

Definitely not an exotics vet. My bunny had a fractured jaw. My local vet could not see it but knew it. They completely missed it then when I said that there was something wrong with his jaw because he had been eating that morning, not only did they dismiss me but told me and I quote "you're not a vet ". I realize that hence why I brought him there however I sure as heck know when my bunny is not feeling right. Well I made the mistake of trusting them and not only did he have a fractured jaw but an infection from the lack of correct treatment. The infection turned to an abscess in days and actually pushed his eye out. He was rushed to emergency surgery at Tufts (a veterinary hospital I do highly recommend) where they saved his life but it cost him his eye and me an extra $3000. I actually called Ocean State to discuss it and they just offered to refund me $75 and didn't want to discuss it. I didn't care about the money. I didn't want another bunny to suffer because they ignored the one person that knows him best. Just as a side note their "exotics" specialist did her study with primates. While fascinating not of much use to people with bird and bunnies. Read Less

Took my dog here when he had an accident that left his back and neck injured. He was wailing in pain. Staff took good care of him and he was able to make a full recovery...no complications or lasting effects from the ordeal.Everything was top notch and aided in making a bad situation much less stressful. Highly recommend. Read Less

I highly recommend. I had moved to the area only a few weeks before I took my dog here. I had to euthanize my dog due to lymphoma that he had been fighting for quite a while. It is already difficult to move somewhere new, but to also have to say goodbye to your best friend makes it that much harder. The entire staff was extremely professional and were very sincere. Many places you get the feeling that people are not 100% genuine in their words and actions, however, at Ocean State Veterinary Specialists there was a feeling that their condolences were sincere. Read Less

I am compelled to write this critical review of our recent experience. It was the weekend so we couldn't see our regular vet. We feel the ocean state triage and admittance process is woefully inadequate, resulting in truly sick pets needing to wait many hours for treatment. My cat was clearly injured (in pain, could not walk). We were told 3 hr wait. It was actually 5 hrs before the vet first saw my cat, then another 3 hrs before he received an x-ray and were dismissed with pain meds. He was misdiagnosed. Our regular vet, who we saw 2 days later, found 2 deep puncture (bite) wounds. Our cat obviously needed a string dose of antibiotics, plus rabies booster. During the nearly 8 hrs I was waiting at ocean state, I saw many pets admitted with trivial non-emergencies, such as "looks fine but didn't drink much yesterday," "didnt poop on his walk". Admitting healthy animals is resulting in overstretched resources. I would not recommend going there, especially on weekends. Read Less

Very competent, caring, and loving staff. My visits were very positive and thankfully my pet is doing well. There isn’t another facility equipped to handle all types of services for your pet with the exception of their sister facility, BayState, located in Swansea, MA, which is as good. Read Less

Very long wait to see the vet even though the staff told us that they were not busy. And the vet had absolutely no personality - referred us elsewhere and, frankly, I was glad she did because I would not have felt comfortable leaving my dog with her. To be fair, I have had to visit this office before for a pet emergency and they were very good, but that visit was also a VERY LONG wait. Overall, I just don't have a good feeling about the place. Read Less

My dog Bella was attacked by another dog and I can’t say enough about the impeccable care she was given. The Dr was very patient and explained everything. I couldn’t be more pleased with the care she received. I’m also extremely impressed with how attentive everyone was to also take care of my husband and myself as we had numerous dog bites. They were very helpful as far as providing us with a special scrub for our wounds as well as bandages and antibiotic ointment until we could get to an emergency room. Everyone was just wonderful! Read Less

I recommend coming here. My hamster Sasha had a tumor on her face which was huge and the exotic doctor performed a surgery on her and removed it. They took very good care of her and made sure that I was satisfied with the outcome. It is a little pricy but she tried to help me out with pricing it but it was so worth the money. My hamster is back and better than ever 💖. Most exotic doctors wouldn’t even want to preform the surgery because she was so small. But not this one! Read Less

My cat,of 12yrs/13 my best friend in the whole world CHASE passed. Suddenly, in the middle of the night. ..for no reason. (heart-attack) They sent him home after in the most beautiful cremation box, his paw prints, two beautiful sympathy cards mailed to my house phone calls to my house, they checked on me, they knew what what CHASE meant to me. Still means to me May 5th will be 1yr now and I'm still crushed. I thought about getting another cat, but none could replace him. Tears still for you CHASE. Gone but never forgotten miss u everyday. Sad. Thanks Ocean State Read Less

I had to bring my 6 year old cat in. I was worried because I had a bad experience before with them. This time was so much better. My cat was having trouble breathing. They were very careful with him and the techs were very nice and asked a ton of questions while they brought him in the back. They asked if we wanted to be notified before they did any procedures. The vet came in the room multiple times to update us. Unfortunately our situation didn't work out. Our cat was critical with a diaphragmatic hernia and we chose to let him go. They did not pressure us and comforted us. Read Less

My wife took our cat for a cardiology test with Dr Kane While there also recommended a EKG not told additional to the $400.00 already for the cardio and Dr Kane's fee My wife requested copies of the tests when I got home noticed the cardio paper work was dated 2/15/17 Actual exam 12/7/17 Also was charged for medication that was recommended but not in stock but would be in next day and since cat not on it yet it could wait a day it so but charged So Monday 12/11 I called to speak to Dr Kane to review my concerns He didn't return my call so I called again 12/12 left message 10:53am He returned my call at 4pm And when I questioned date on the test he said his cardio machine is old outdated and can get parts or batteries to correct the issue And to replace costly The rates they charge us and the amount of years in business poor exuse he did not like my concerns and We are 1 of his clients that even ask for paper work And after all of that Dr.Kane would like us not to ever return back to his facility for any service Not Before they got us for $556.80 I should of read more reviews George Victoria Read Less

Very young inexperienced "doctors" currently on staff on the second shift. I brought my cat there 6 years ago and a very experienced doctor diagnosed my cat immediately and offered care. Saved his life. This past week it would have cost me $1200 just to get a true evaluation and hopefully a diagnosis. Thank God I didn't fall for it. An experienced and ethical vet would have been less concerned with paying their Lexus payment and would have been honest with me. I took him home that night, against their advice and $$$, and he is fine. Either they don't now what their doing or they are fleecing you and tugging at your heartstrings. Pathetic. Read Less

These people were amazing. Brought my kitty and they treated him with such amazing care. They took his health seriously and rush to help him. Sadly it was too late to save him. But they made him comfortable, let us say goodbye and offered us ways to take him home. We opt taking him home as is. They put him in a beautiful little cardboard coffin, decorated in flowers and gave us a paw print of our cat.Even though it wasn't a happy ending they were so thoughtful. Highly recommend them. Read Less

Yesterday was a difficult time for my family and I when we decided to put our senior dog to sleep. Dr. Clarke and her staff (Desire & Kaitlin) made us as comfortable as possible, they gave our dog exceptional care and were very professional. We thank them for their trustworthy service and for the support at such a difficult time. Read Less

I've had several visits with my problem puppy Ripley and once or twice with my other 2 pitty pups. We have never been met with anything but love and compassion. (Cause most places look at pit bulls with side eyes ) My poor Ripley has to get knee surgery and I wouldn't feel comfortable taking her anywhere else. This facility and staff are awesome!!! I wish they were more than just emergency facility cause I would really enjoy ocean state being their full time vet!! Thanks for always being there for my pit crew we appreciate you all!! Read Less

Ok so the only reason I'm giving them 3 stars is because Dr. Courtney Johnson did such a good job with the surgery on my precious baby. Other than that the front desk staff was cold, unsympathetic, unprofessional and they could be more worried about having loud and abrupt conversations about their personal lives rather than sympathizing that some people that were in their were distraught and under extreme distress due to emergency situations with their pets. I was given a bill that gave me a specific "range" of pricing, from least amount to max amount, well boy was that wrong!!! It ended up being way more than the max price!! Not for nothing but DO NOT GIVE A RANGE OF PRICING, then slam the clients with an outrageous bill that exceeds that max range, it's wrong and completely unacceptable. Not only that but we were told we could pick up my dog the following morning anytime after 9am the next day, we called just after 9am to make sure pick up was ok and that my dog did not need to stay any longer. Upon them answering the phone the girl informed us that we were suppose to be there at 915am to pick up and because we weren't there at that time we would "JUST HAVE TO WAIT" when we did get there. Oh really? Well that's funny considering we did not make an appt for pick up and we were following instructions from the doctor not only that but YOUR PAPERWORK clearly states picking up ANYTIME AFTER 11am!!! The communication or should I say, the lack there of is less than acceptable in this business. I'm not sure who is running that place but I'm pretty sure if you were a client walking in to your own establishment you would be embarrassed by the way the majority of your staff treats the guests. Word to the wise- if you do have to take your pet here just know that they will demand payment upfront before you can even see your pet as well the invoice they give is the farthest from the truth possible!! I'm at beyond disappointed with their methods, the only thing that would be given kudos is the surgery Courtney Johnson performed. Read Less

My poor Dog was diagnosed with congestive heart failure and all they did was tell me what it was an automatically about $. No options for payments they wanted 1,500 in full or they could not treat him. First thing they said was it's $120 upfront no matter what! We had to put our dog down and It felt like a factory of dogs and catania and they just did not want to be bothered! I am very disappointed I would never ever go there again! Not impressed at all! Read Less

Called with my 8 year old house cat with breathing issues and they said to bring him in. When we walked in our cat was immediately taken into the back room, after @30 minutes we were called to the counter and she started throwing numbers at us for what we owe. Heck we had no idea what was going on, come to find out they mixed us up with another person, so they said hold on. They come back and start another dialog only to find out they mixed us up with another person. At this point I was getting very concerned for my best friend. After sitting down for another 20 minutes someone came out and asked us into a room. The cat had fluid in his lungs and they said it was not something that would get better so very reluctantly we decided to put him to sleep so he would not suffer. We asked to see him but they said we had to pay first before seeing, and saying good bye to him. Now the funky math, ER visit $125.00 max, injection to put him to sleep was quoted $45, cremation $20, total $238.00, sorry to say it does not add up. This may not seem like a lot of money for most but it is every penny we had. We found the staff mostly very very cold and uncaring and the business was very greedy. The fact that Money is the only thing that matters here is a very big turn off. I would NEVER recommend this place unless you have no other option like we did being a weekend evening, they are the only 24 hour vet in area. Read Less

This was the first time I had to use Ocean State Veterinary. The majority of the people there are not compassionate and can give a rats a** about you. The doctors are only concerned with playing on your heart strings so they can perform more tests and expensive scans and x-rays. My Sasha was diagnosed with a tumor on her liver. The doctors didn't seem like there was an urgency to do anything right away so we made an appointment to see the surgeon. Well she didn't make it to the surgery consult. The Sunday before she was not acting like her normal self so we brought her in. Right away an ultrasound was done and she was placed on an IV. The Dr. comes in and says she is stable and they would like to keep her overnight and see about surgery in the morning. We must have asked the right questions so Sasha was brought back into the room with NO IV in and within 10 min. she was not well. The doctor comes in and says well its an aggressive cancer..WHAT!!!! It wasn't aggressive 2 weeks ago but today it is. After a tough decision we decided that we wanted her to leave us with her dignity and without pain. Once that decision was made the doctor tells us "It was bad, really bad". WOW it wasn't bad when they wanted to operate. After we put her down we were told that she would be out in 15 minutes. Well 30 min. later we are still waiting. They left her on the damn floor in the exam room because they were busy. They are all about making money and give a s**t about you. Go to Tuffs in Boston....They will care about you and your best friend. Read Less

I called this afternoon in regard to my dog not feeling well. I was on the fence about taking him in. The lady that answered the phone, I wish I knew her name, was the sweetest most helpful rep. She listened and provided some great info and help set my mind at ease. If I ever need your service I would not hesitate. Thank you for your kindness and compassion!! Read Less

One star is actually a complement. Last week I have to bring my do there that I had for 12 years. She's was I serious trouble and dieing. The staff did take there time to fully explain the procedure that could save her life. We were so relived. Then they explained we had to pay 3000.00 up front or go home and hope for the best. She passed in my arms that night and I ,ad sure when they called the next day to check on her to tell them. They are money hungry who take advantage of pet owners at the worst time. The vet even told me at a normal vet it would only be 500 but because they are emergency it's 3000.00! They are crooks! Check out Mercey Animal Hospital we brought our baby there she was cremated at half the cost of other vets and came home in an urn with a sympathy card memory coin pack of flowers told plant a garden in her memory and loving family certficate. Like I said check out Mercy animal hospital they do what they do for the love of animals not to rape your wallets when you are hurting the most Read Less

I had trouble deciding between 3 and 4 stars. In one regard, they were great when my dog got hit by car and I just showed up with him. They whisked him in and quickly got him comfortable and made me relax. But OH MY the money! You just feel a little helpless because there is truly no way to know if every charge on the very long receipt is totally warranted, and they add up very quickly. Read Less

I have been to ocean state on three different occasions, my most recent was probably the scariest. I was woken up at 3am by my 11 month old puppy, Coletti, she had been making a coughing sound and I instantly realized she had swelling in the face and her tongue. I called ahead and they were ready when I arrived. The staff worked quickly, were extremely friendly and explained every step they took to get Colletti breathing properly again. I would highly recommend Ocean state Vetinary Specialist when you have an emergency with your fury friend. Read Less

So after hearing a bunch of negative word-of-mouth things and reading the negative reviews about this place, I dreaded hearing my regular vet refer me to them to help diagnose and treat one of our dogs.  Jumping past all the details of the issue my dog faced, I have to say my experiences there were actually not bad at all.We ended up seeing one of their internal medicine specialists, Dr. Rebecca Kessler, and even though I hated the fact that I had to bring my dog there at all, everyone we interacted with during our multiple visits (the person answering the phone, the front desk staff, the vet techs, and the vet herself) was friendly, professional, and treated me and my dog with kindness and respect.Now to be clear, we did not utilize any of their emergency services so I cannot judge those.  I hope I never have to use those, because I can see where that kind of situation could be all sorts of stressful and then having to deal with the financial aspects of it all would just make things even worse.They're not cheap, but I guess that's because you're there since they provide specialized services not available at your regular vet.  I suppose you could drive up to Angell, but I chose OSVS for it's proximity to my home and because my vet, whom I trust, did recommend them.  If he referred me to their specialists again for any of our other pets, I would be ok going back. Read Less

Having read the review that saying this vet is cash cow, I hesitated to bring my lovely cat Bun there. As the only 24/7 Veterinary hospital with ultrasound equipment in RI, I had no choice but to give it a try. Their staff were extremely friendly and helpful, and they were trying their best to reduce my cost (they charged me only once for two emergency visits). Admittedly, their rate listed was higher than local Vet, considering their size and high standard facilities, this was still acceptable. Besides, they were also willing to recommend other low cost local vet (which has high reputation.). My personal experience with them is quite good, and would like to recommend them. Read Less

It's all about the almighty dollar with these people. Refused a refill on LIFE SAVING MEDICINE. Took my dog there 6 months ago to see specialist WORHUNSKY for Addison's disease. She needs 2 medications. 1 pill, 1 injectable. Ocean state prescribed the pills and I had a vile of the injectable from a past vet. Ocean state used my vile to inject my dog last visit with no issue- Dr WORHUNSKY also recommended dosage for the injectable based on tests he ran. I called him 11/28 got a call back 11/29 and asked for a refill of the injectable as I moved out of the area and my dog Molly is needing it shortly. ***It is to keep her alive- Keep that in mind***I was told by his assistant? The women who called, that Dr.WORHUNSKY said because we moved and he hasn't seen Molly in 6 months (Not 1 year not 6 years) 6 Months!!...he won't approve the medicine, she would need to be seen for an office visit.I said, ok we do have family in the area and we can make something for around Christmas when we are home but in the meantime she is in need of this injectable. Can you please approve it this time. This lady I was talking to started lecturing me on time management!!! Saying "well... you knew you were moving and if you knew she needed medicine wouldn't you think you would plan better. Dr.WORHUNSKY won't approve the medicine" At this point I hung up. Dr WORHUNSKY I hope some day you need something that could save your life and because you are unable to come in for an office visit your told NO! & lectured. Karma.NO I would not recommend Ocean State as it's ALL about the money. I also look forward to what kind of nonsense rubbish response they come back with about policy, rules, and the pets best interest. Let's face it, you have all the power to approve this medicine and didn't because of money and ONLY money. Read Less

CASH COW!!! Taken advantage like a fool. Staff is upbeat and shows no empathy! Has no problem taking advantage of you when your hoping for a miracle. I may not be a vet, however I know when a patient is crashing and can't believe that they take advantage of people like that. 125.00 for a emergency visit that lasted 7 minutes.. my pet was near death and crashed fast in the short time I was home from work. They provide false hope that a IV and blood work would make a difference. 318.00 for a blood test and IV and 8 mins later " we can do a blood transfusion for a temporary band-aid but your pets prognoses doesn't look good." Then we choose to euthanize our beloved pet and are charged 238.00 more! $681.00 FOR 15 MINUTES OF WORK !!! AT LEAST THE PLUMBER COMES TO YOUR HOUSE!!!!!!! Read Less

It is really a 50/50 chance that you will get someone professional to talk to and help you out and thank goodness we had an emergency fund available for our last reason to visit.  At my most recent visit, in the middle of December, we brought our fifteen year old poodle in for an emergency surgery. The interning veterinarian that attended to her was Dr. Alexandra Walker and she was absolutely wonderful. She was practical, thorough, patient and also empathetic to the situation -- understanding that our dog had never left our side in her entire almost sixteen years (she came everywhere with us) and already had seizures induced by anxiety. If Dr. Walker ever goes into private practice, I would follow her to wherever. The surgery and post-op went well. The only reason I was able to feel comfortable about my dog going under was because they had anesthesiologists available to monitor her while she was in their care and we were able to talk to the surgeon before she went in. She regained so much energy that it was a hassle to keep her still so the staples didn't come out!That being said -- they will ALWAYS tell you to bring your pet in, even if it's something that can be fixed with a phone call. I know it's hard when you're in a panic, but you need to take a step back and say to yourself "Is this something that requires a haul in?" Treat this place like the emergency walk-in that it is. The follow-up phone call to them with her update about fluid drainage from her stapled area (we were told that if it kept up for more than 24 hours, to CALL back). We go through the steps and describe what it looks like and are told by the tech that the vet, Dr Amanda Marino, told us to bring her in.After a two hour wait AFTER the vet told us to come in, we were seated in a room and she did not arrive for another 45+ minutes. When she came in she was rude, disregarded our observations, did not believe us that she had not been licking at the staples because we told her she had been literally with someone watching her like a hawk since her discharge the day before, and ultimately we were told that she wanted to have her brought in to make sure "it wasn't pus". Pus. REALLY? We said it was not pus. Just excessive drainage. You have us drag our fifteen year old dog not 48 hours out of major surgery out on a cold night to have us wait three hours when you knew from our description that it WAS NOT pus?? Guess what? Older dogs take a little longer to heal up and drainage tends to hold on a little longer than say, a dog in their youthful prime.  On her follow-up discharge papers, it was the same instructions that were given to us in our ORIGINAL discharge papers we received the day before, PLUS a note to schedule her on a drain removal.Hold it. A drain? Guess what. There was no drain. She didn't look at our dog's file before writing up these instructions and she gave us the common post-op care instructions that were not completely applicable to our situation. It took a frantic phone call to the surgeon, who was wonderful, to figure it out. He was confused why she would have given us those instructions since he did not put a drain in and that is on her file. Huh. So she wasn't paying attention. So by golly, make sure it's an emergency before you call. Because you might get someone with common sense to tell you it's not an emergency and let you out with a smile and a treat for your critter and if it IS an emergency they will be on top of their game and proficient. But you might also get someone who will come in with their degree swinging around and their arrogance tells them that this will be an emergency whether it is or not, that they always knows what's best... and be prepared to fund it.I am the first one to remind people that veterinarians are people too, not God or Hercules with unending patience or stamina. I understand that they have lives, they have feelings, the have good and bad days like anyone else. But like anyone else, this is your job. This is your medical, ethical duty. If there's a background, if there's paperwork, if there's a story, it's your JOB to read it, listen to it and understand it. Any good pet owner will know their animal better than the vet will, especially in an emergent situation where this might be the first meeting between Doc and Fido, as it should be. No matter how ridiculous some behaviors and stories owners might tell you, a good veterinarian will listen. (Personally, I have a dog who is so particular that she won't eat out of her dish unless ALL the dishes have food in them) Read Less

I was crying all night because of my rat. He was having lung issues and they told me to come right in, and they got to us immediately. The listened to our view on it and based their decisions on what our opinions were. They believed us 100% and we're still professional about it. My rat hasn't been breathing weird ever since. I thank you guys so much. This medicine is working and I felt as though Cecil was very cared for, as were we. You are full of kind, animal loving people. Read Less

I highly recommend OSVS to anyone looking for a regular veterinarian or in need of emergency care for their pet. I recently had a late night emergency with my pet, and I was very impressed with the level of attention, care, and comfort they provided to both me and my pup. Again, these people are great.. 5 stars. Read Less

I have only ever been here to put my animals to sleep. I can't speak for the veterinary care or help they provide for sick animals who have a chance to pull through. I can only say they were respectful and we'll equipped to euthanize my ferret when no one else was open. They were able to quickly and easily put the drug into his vein with no mistakes, which is saying something because ferrets are small and veins hard to get. Wasn't expensive. Received nice card and an inked paw print of my ferret. Read Less

my little dog was very sick and was not sure if she would make it. they took very good care of her and did not over due it with test and meds. Very please with the price and my dog is doing 100% better. Thank you to all the staff.Read Less

This facility provided great care, professional and comforting service, from the receptionist, technicians and doctor. Realizing after the fact that I called to check on status too often (every two hours) I can't believe I never caught a hint of annoyance. I received caring considerate service for my pet and I from first entry though followup calls. Read Less