Northern Rhode Island Animal Hospital A Thrive Pet Healthcare Partner

If i could give a negative rating i would. Dont take your furbabies to this place! Ive been taking my dog there for three years, yesterday my dog had a seizure, i took him in and they turned me away saying they dont take emergency walkins, very rude. Read Less

We have two dogs that are puppies 2 cats and fish. We don’t bring the fish lol, but they do a great job with our puppies and cats. moderately priced, good suggestions, and the staff definitely love animals. Read Less

Over the past 26yrs we have had two dogs which were cared for by NRIAH. All staff and Vets are great and very caring. We recently had to euthanize our second dog, it was like being with family. Shout out to David. Read Less

I have two 12 year old Siamese cats that have been going to NRIAH since they were just kittens.  The office has always been very accommodating and even offers late night appointments.  The doctors are knowledgeable and very patient with the animals.  Over the last 4 years, my female cat, Luci-Lu has been battling feline asthma. After several medication trials coupled with Luci's harsh resistance to take anything orally or via transdermal delivery, we proceeded with an injectable steroid at Dr. Logan's recommendation.  Before the treatment began, Dr. Logan urged that we should proceed with caution due to the ramifications and dangers of taking steroids over a long period of time. He is always genuinely concerned about the pets. Very recently, Luci started drinking copious of water which resulted in excessive urination, which worried me. This past Monday, Luci-Lu was seen by Dr. Andrea.  Dr. Andrea treated her with compassion and SO MUCH PATIENCE (Luci is a biter, hisser and violent scratcher!).  I felt Dr. Andrea was genuinely concerned about Luci's well-being and safety.  She didn't want to frighten or excite Luci, which, could have put her into a full blown asthma attack.  After sedation, an x-ray, some blood work and much anxiety on my part, it was quite wonderful to have received a call from Dr. Andrea with the results and the next course of treatment for Ms. Luci-Lu.  She was as thorough as possible and explained the results with great clarity. I couldn't be more pleased with Dr. Andrea!  I highly recommend NRIAH especially Dr. Andrea and Dr. Logan - two extremely compassionate, caring and knowledgeable vets. Read Less

Went here for the first time during the snow storm because my dog Hercules hurt his leg and could not walk on it. The staff there even with being short staffed due to the storm got me an appointment within 2 hours. When i arrived there. There was a little wait due to short on staff but they treated my and myself with the upmost respect and professionalism. The doctor came right out and told me how much the xrays would cost before doing them so i wouldn't be shocked about the price or anything. In closing the prices are reasonable and the staff are amazing i highly recommend this animal hospital. Read Less

We love this place. We have a whole clowder of cats and have experienced them having chronic constipation, IBS, hepatic lipodosis, and more. We have been to other vets in the area and even Ocean State and we are the most comfortable taking our kitties here. We trust all of the techs and the vets. Everyone is caring, knowledgable, and genuine. We first came here because they were in the newspaper as being "cat whisperers" and they truly are. Read Less

This past summer our beagle, Ralphie, ate an entire corn cob. Since we were trying to get it back as he was eating, he swallowed it with as few chews as possible. Of course the next day he started throwing up. We brought him to Northern RI and X-rays were taken which showed parts of the cob lodged in his stomach. The owner of Northern RI stressed that they would try to avoid surgery if possible. Ralphie was given medication to throw up and he did throw up pieces of it. He also pooped some out. They put him on an IV for the day. We brought him home at night but he also spent the next day at Northern to make sure they had gotten it all dislodged. We brought him home that night and he was fine, thankfully without surgery. Fast forward to yesterday. Ralphie was under some sort of gastric distress, crying and unable to sit still. We think he may have eaten something again that he shouldn't have. On an earlier previous appointment he was treated for eating slivers of firewood which he had trouble passing. So we called Northern again and brought him in the same day even though that usually includes an emergency charge. Ralphie again was treated by the owner who said that because of a cancellation, we wouldn't be charged that extra emergency amount (frequent customer discount maybe?). They took X-rays that showed nothing which was good and they gave Ralphie a Pepcid and pain prescription. We took him home and he was still agitated much of the night but is back to normal today. You really can't go wrong with Northern RI Animal Hospital. They try to keep your vet bill down as much as possible and they really do provide excellent care. Lastly, if you're researching about getting a dog or another dog, don't get a beagle. Beagles live to eat and it will only be a matter of time until we are back at Northern RI again. Oh and we do feed Ralphie enough. He's at a normal weight and gets plenty of snacks during the day.Read Less

Dr. Natalie is the best. She takes great care of my kitties. She always returns calls. If she doesn't have an answer when we are there she will research it and come up with a plan. You can tell she loves what she does. Read Less

I could write volumes. Dr. Natalie Marques has been a blessing in our lives. Did way above and beyond for our beloved Papillons, treated them and us with such compassion and professionalism. Would go to no one else! Read Less

They are amazing. Always answers calls and questions quickly. They love my cat and treat him so well. They even know about his breed although rare. Never feel like I'm sold unnecessary treatments, only what is needed. The people there are great. I absolutely adore and highly recommend Dr Jessica! Read Less

My parents have been loyal clients at Northern Rhode Island Animal Hospital for over 20 years, many of which I actually worked there myself. Unfortunately, they are no longer going to use them as their vet because Jeff Logan, the owner, "fired" them as clients. Recently their dog was having a few problems, so they took her in and followed doctors advice, having some tests done. There were issues from the start; unexplained waiting, test results being released (before doctor review) by the "tech" and "receptionist", delay in response due to doctor vacation, higher than quoted bills, etc. After much debate, they decided to take her for a second opinion. This was difficult as the staff had been trusted "friends" and providers to our pets for so long. Our appreciation for Dr. Ster remains, she is fantastic and we'll always be grateful for her. There was never an intention to bad mouth, burn bridges, or permanently leave NRIAH. Yet immediately after requesting records transferred to North Paws, they received an incredibly rude letter, stating false accusations, requesting they not return to NRIAH per Jeff. He didn't call them to discuss the conflicts, address the staff for their unprofessional manner, or take any action retain devoted clients. Instead, he decided to treat them like garbage. The biggest part in his reasoning is because of the ongoing jealousy he holds for Marc Paradise, owner of the beautiful new vet they were happily welcomed to. This story is sad and has shocked us, but has a happy ending as my parents and their dog are being treated right now. If you were looking for a hospital that cares mainly about bringing in money, seeing new faces more often than not because of the turnover rate, and being unappreciated as a client by the owner, you found the right place in Northern Rhode Island Animal Hospital. Good Luck!Read Less

Stay far far away from this so called animal hospital! I brought my dog in for a limp on her legs she was diagnosed with Lyme's disease! The Doctor never examined her....They didn't even take her temperature..... and never gave me a follow-up call to see how she was doing !!!!! All they gave me was 28 days of antibiotics and shove me out the door! I called today and asked what to do next regarding follow up for my dogs pain from Lyme disease, Receptionist told me to stop by and speak to someone, when I got there I was treated like a street bum.. I said my dog is in pain and is now limping on her legs due to the lyme disease and can you do anything for her? I asked her could you please give her an anti-inflammatory for her pain? Her answer was no we can't give your dog anything unless you bring her back next week for another exam! I asked them why they never gave a follow-up call never took her temperature! Their excuse was they see too many animals diagnosed with Lyme's disease and they don't have time to follow up on the cases.... this is unheard of this place should be put out of business. Do yourself a favor and drive the distance to go to a real veterinarian in a real animal hospital,this place will do nothing for you except take your money! Read Less

Stay far far away from this so called animal hospital! I brought my dog in for a limp on all her legs she was diagnosed with Lyme's disease!they didn't even take her temperature and never gave me a follow-up call to see how she was doing ! all they gave me was 28 days of antibiotics and shove me out the door! I went to their office today! I said my dog is in pain and is now limping on her legs can you do anything for her? I asked her could you please give her an anti-inflammatory for her pain? Her answer was no we can't give your dog anything unless you bring her back next week for another exam! I asked them why they never gave  a follow-up call never took her temperature! Their excuse was they see too many animals diagnosed with Lyme's disease and they don't have time to follow up on the cases....this is unheard of this place should be put out of business. Do yourself a favor and drive the distance to go to a real veterinarian in a real animal hospital,this place will do nothing for you except take your money! Read Less

Last Friday, 1/15/2016, I had to bring my cat Marill in because he was sick with cancer and was ready to cross the Rainbow Bridge... When I got there, I was devastated and it showed, since he was with my family and I since he was 8 weeks old.. Now at 14 years old, I knew this was the last time I was going to be able to hug, kiss and say my last words to Marill.. They made me feel so comfortable. I was able to be in a special room to be alone with him and know I could cry without being judged. The last face he saw before he passed was mine.. We decided to have him cremated so we could have him at home with us always. I received a call today, 1/22/16 that his ashes were there.. I picked him up and brought him home. In the mailbox was a sympathy card from the Vet doctors and their staff.. Also in the card, was a card with Marills paw print.. Very emotional but so thoughtful to give us this as a last memory of him.. My family and I are truly impressed and will always bring our other animals here.. Everyone is wonderful, caring and thoughtful towards the family and their fur babies... Thank you for helping to make the memories of Marill last with us forever!! .Read Less

My 3 year old chihuahua was experiencing vomiting & not eating so I made an appt since it was a holiday and a lot of offices were closed. I had a tech named Holly. I knew my dog was very sick. Holly went & got me an estimate for $575-970 for iv, blood tests, X-rays, etc. I told Holly that I simply cannot afford this & is there some testing we can start off with so its not so expensive. She starts to belittle me saying that I shouldn't have more dogs than I can afford and that she only has 2 dogs cuz that's all she can afford and how she is a single mother and she had a+ credit so she can have an extra credit card just for her vet bills. At this point I'm crying and feel like a piece of shit but just paid all my bills for the month & didn't have the money! I even applied for some credit card they accept there but was only approved for a portion of the quote. I told her to just do the blood test & we'll take it from there. While in the back I could here her talking to her coworkers about me! This just made me feel more shitty. My dogs blood results came back that her kidneys and liver were failing so at this point they would refer her to a specialized hospital & she only had a 30% chance of survival. So in the end we had her euthanized. The visit cost me $285 instead of $970 & I had the answer I needed. Not only was I so upset that my dog was being euthanized I felt like a worthless piece of shit cuz I don't have a special credit line for vet care. This was the worst experience in my life. I can't believe that someone like this works with people. I also had my son with me who did not need to hear the things she was saying at a time like this. She had no compassion or respect for what we were going thru. I have taken another one of my dogs there in the past and was going to switch to their ofc for all my animals care but after this experience I will NEVER go there again & I will not recommend  anyone who loves their pets to go there either!! Read Less

Dr Jeff is a great vet. He and his staff always provide our pets with the care and attention they need. Sometimes there's a wait if they have emergencies or run long with other patients, but that comes with the territory (and I know they won't cut short their time with my pets). The staff is very friendly and helpful. Read Less

I cannot say much for the vets I'm sure they're great but the receptionist Meagan is extremely rude and unprofessional! She was very irratable and did a lot of sighing and eye rolling when our puppy happy peed which is something that can naturally happen while waiting an HOUR in this environment!! Read Less

The care provided by the doctors, technicians and front office staff are by far the best I have ever experienced. Dr. Andrea Ster sets the bar high for what a vet should be. Her love and compassion for both the animals and their owners exceeds anything I have ever experienced in veterinary care. We had an Akita with multiple issues and I truly believe with her assistance he lived much longer than anyone had ever expected he would. I wouldn't take my dogs anywhere else! Read Less

I highly do not recommend this vet. I have been with them for many of my animals. I used to be very pleased with this vet but about a year ago this place and services have become so poor. They lack knowledge and drain your pockets. I'm not one to give bad reviews often but this place is terrible. Not only do they not give you a straight answer, but they also are rude. For instance, my cat was very dehydrated due to a shot (that was unnecessary for him to receive but I was talked into it) I brought him in to receive IV fluids at 7pm. I was told to return at 9:30pm. I called before heading down there because they are notorious to make people wait and not give you an answer. They had JUST put the IV in at 9:15pm.. Knowing it takes about an hour to two hours to have the bag done. Also, my puggle has an allergy to something. My first visit there I asked of there was some kind of test that could be done by blood to see what he was allergic to. They talked around my question and told me the best method was to give him steroid medication (which helped only short time and is very bad for dog's kidneys). I went back four more times in a year and a half and on my fourth visit they said "well we do have a blood test we can do". I was furious because the blood test was $500.. I had already spent around $680 in medical bills for the visit costs as prescriptions. Needless to say I transferred my vet for my dog immediately. If you want quick and factual answers.. Do not come here. Read Less

I can not say enough about Northern Rhode Island Animal Hospital. I moved to RI a few months ago and during that time noticed that my female yorkie had a large mass on her abdomen that was getting larger. In a complete panic I scheduled a last minute appointment to have her seen. Dr. Jeff Logan was extremely thorough and was very sensitive to the fact that I am a very overprotective dog mom! (And maybe even have a bit of separation anxiety when it comes to my dogs) He was happy to conduct a series of tests while I held her, as opposed to taking her out back and doing so. This made me feel very comfortable with what naturally was a very unpleasant process. They aspirated cells from her mass and prepared the samples to be sent out for analysis. He was able to look at it himself and offer me his thoughts on what he felt he was seeing. From what he could tell, it was mostly fatty tissue, which was reassuring. They sent us home and told us as soon as the resuts came in they would call us with them. It was an extremely difficult few days but when I received the call that it was benign, I was completely overjoyed. Now, several months later, I had another emergency. After getting my dogs groomed at Muttley Crew in Smithfield, my girl was experiencing extreme lethargy and had a completely "blood red" eye. At first, I thought she had been sedated by the groomers as well as poked in the eye. Very concerned, I called NRIAH at 9pm and they were able to see her by 9:50. After a thorough exam, Dr. Logan determined that my dog had experienced impact trauma to her head, which caused swelling of her brain. It was likely the groomer either dropped her while handling her, or she fell off the grooming table. Dr. Logan suggested an MRI, and advised I monitor her and allow her to rest and heal. I assumed the bill for the last minute, late night emergency visit would run us several hundred dollars, but much to my surprise the visit totalled $90. Thankfully my baby seems to be making a full recovery. Dr. Logan and his staff are not only accomidating and thorough,  but very obviously genuinely care about their clients animals. I wouldn't dream of taking my dogs anywhere else after my experiences at NRIAH. I have visited many veterinary hospitals over the past decade, and never have I found one as wonderful all around, as this. Read Less

We had to bring our beloved 13 year old dog, Molly, to be put down yesterday. It was a heartbreaking day for myself and my husband, but the staff at NRI Animal Hospital were simply outstanding. They took the time to explain everything, even letting us know that our sweet girl would be buried on a large plot of land in VT. I found them to be extremely comforting in my time of sorrow. Each of them spoke soothingly to and pet Molly as they went over everything with us and prepared us. In the end, Molly passed on her own before they were able to administer the meds. We found the experience to be comforting and it made it much easier to make peace and say goodbye to our special girl. I highly recommend them to anyone looking for a vet - their bedside manner is second to none. Thank you for making yesterday a little bit easier for us. Read Less

We had to bring our beloved 13 year old dog, Molly, to be put down yesterday. It was a heartbreaking day for myself and my husband, but the staff at NRI Animal Hospital were simply outstanding. They took the time to explain everything, even letting us know that our sweet girl would be buried on a large plot of land in VT. I found them to be extremely comforting in my time of sorrow. Each of them spoke soothingly to and pet Molly as they went over everything with us and prepared us. In the end, Molly passed on her own before they were able to administer the meds. We found the experience to be comforting and it made it much easier to make peace and say goodbye to our special girl. I highly recommend them to anyone looking for a vet - their bedside manner is second to none. Thank you for making yesterday a little bit easier for us. Read Less

Super Friendly Staff over at NRIAH, I have brought my cat, Shadow here for her shots and Have dealt with Jeff and a couple of the Other Doctors they have been fast, professional and the price was just right. Read Less

I went here for the second time last night. I have had a different vet each time, and each one was wonderful. The technicians and the doctors are friendly, they explain everything they're doing, and they are very upfront about cost, optional procedures, and their recommendations. One thing in particular that stood out to me was the dental check given to my dog. At my previous vet's office, they had recommended twice to me that she have the full day teeth cleaning ordeal, and asap. At NRIAH, the vet said my dog had tartar on one tooth only, and I should be able to prevent further decay with regular brushing. She basically said there was no need to recommend a full dental procedure for only one tooth. I think it's very easy for veterinarians to take advantage of people who love their pets, but that is NOT the case at NRIAH. I'm so happy this place was recommended to me! Read Less

I had moved four or five towns away and didn't want to torture my cat with a 45 minute ride to the vet we used to go to and someone recommended Northern RI Animal Hospital.I set up an appointment for her yearly visit and they were very accommodating and helpful which made the transition smooth.  They called my old vet to get my cat's records to figure out exactly when I needed to come in to keep her rabies vaccination up-to-date and I even received a reminder call a few days before her appointment.  They were able to take me on a Saturday morning as well which is convenient.It is set up similarly to the place I used to go, where there are multiple vets and unless you specifically request one, you get an appointment with whoever is available.  So, I can't say my cat liked it ... after hissing and growling and crying and being jabbed and poked at all morning, she's still in hiding.  But I thought they were very thorough, up front about prices, knowledgeable and friendly.  I was very happy with the services I received there, including the prices.  I will definitely be going back. Read Less

Dr Jeffrey Logan of Northern RI Animal Hospital has cared for our beloved companion animals for almost 20 years. He is not only an excellent veterinarian but a kind and compassionate person. We have been fortunate that our dogs and cats have lived to very advanced ages and we believe that it is directly related to the excellent care they received at NRIAH. The staff at NRIAH is amazing and we have always been treated with kindness, patience, and extraordinary compassion. We highly recommend NRIAH! Read Less

These folks truly love all the little critters that have to come see them. And oddly enough even my anti-social critters like them too. Our cat, aptly named tweek, seemed to trust them as much as he trusts my wife and I. And he doesn't trust ANYBODY! Pricing is reasonable too. As reasonable as a vet can get anyway. Bottom line is that the docs and techs treated both my cats as if they were their own. Read Less