Northpaws Veterinary Center

Best vet! Mark paradise and his staff will help u and actually give u their time. Staff is so polite an accommodating. Animals are treated wonderful.  Not over priced. I highly recommend bringing your pet Read Less

Wouldn't bring my dogs anywhere else! They do it all. We see Dr. Hannah who is wonderful- very thorough, kind and great with dogs. The front staff is always very polite and happy to help and the facility is very clean. You won't regret bringing your pets here! Read Less

This Veterinary Center is amazing!  ALWAYS very accommodating, especially with emergencies.  You are always included when decisions need to be made about treatment.  Everyone I've encountered over the last 6 years is knowledgeable and friendly.  Definitely wouldn't go anywhere else! Read Less

Awful bedside manners and poorly explained options. My dog went in with a spiral fracture and they called him a baby and a drama queen because he was 6 months old with a broken leg and in a lot of pain. They wanted him to walk on it the same night and called him a baby when it hurt him too bad to walk on a broken leg the same night he broke it. Also, the follow up Dr did nothing but complain about the fact she had to work her lunch hour because they did not schedule sufficient time to re-bandage his cast. In the end, she refused to treat my dog, charged me double for the exact same x-rays I had in the first visit and then charged me $50 to put his cast back on so poorly it fell off before I could drive 30 min to Ocean State.  Initially they suggested I see an orthopedic surgeon. However, they never explained that one option was to just pack him up and drive to Ocean state where he could be seen within 24 hrs by an orthopedic surgeon. They explained that I would have to schedule one later in the week and I had a little puppy in a lot of pain. From my perspective the only option I had to help my dog that night was to put a cast on him.  They explained a cast would be $800 and 6-8 weeks to heal and surgery would be $2500 min and 4 weeks to heal. I thought as long as I had to put a cast on that night, I may as well see how he does with it. They explained I needed to go back in 10 days for more x-rays and re-bandage.  When I went back for a 9:00 am appointment the Dr immediately told me I needed surgery without even doing a follow up x-ray or evaluating him. Then I asked for a follow up x-ray just to see how his bones were. She started complaining about having to take her lunch to do this (even though I was told it would be done in my follow up). I had to leave my dog till noon and then I got an earful again when I picked him up about how she had to miss her lunch (BTW I missed mine too) and she refused to treat him further because a cast is not an appropriate treatment for this fracture. I had no alternative but go to pay for another emergency room visit at Ocean State. The initial emergency room doctor should have refused treatment and sent me to Ocean State immediately. This is my first dog and first emergency so I really was not aware of how helpful it would have been to go to Ocean State initially and they didn't suggest during the emergency. Very poorly communicated and executed. I am now out $1200 for NorthPaws and had to start treatment completely over at Ocean State. Meanwhile my dog was the victim. Read Less

I would not recommend this place to anyone who has an animal that needs more than a checkup. Our puppy recently broke his leg and we brought him to NorthPaws. During the whole process, they kept telling us our dog is being a baby about the pain. They offered two suggestions, a cast or surgery. We chose the cast and followed the little instructions they offered. Upon a follow up visit they told us he never should have been put in a cast and that they weren't going to put the cast back on. They said his bone had moved. He had to go into emergency surgery. The person complained for over an hour that they were going to miss their lunch because of our dog. We brought the dog to another hospital and the surgeon said the bone had not moved but did need surgery. NorthPaws is expensive compared to other local veterinarians and while they are nice on the surface, if you have any issues they do not provide good guidance and they don't treat the owners or dogs well when they complain about your animal the whole time. I would not recommend them to anyone. Read Less

do not go to this facility ever.  saw dr. williams lastmonday and stated torre my 12 year old female bichonnot eating, drinking / lethargic/ she did blood work andsaid it was a uti. gave her and antibiotic for uti and saidshe had some peritonial mouth infec.  called every dayto tell her i am feeding her because she is still veryweak, no eat, drink, will not get out of bed, said, she isnauseated.  said she is stubborn not to eat.today, went to dr. hopkins for a 2nd opinion.  immediatelydid a full chest x-ray to find out full of lung cancer.thank you dr. williams!!!!!!!!!! for your expertise Read Less

This organization should be called "North Pause." Not one member of the staff has any respect whatsoever for anybody's time. I've worked in healthcare for nearly 20 years and this amount of waiting would never be tolerated anywhere I've ever been. The staff seem so clueless and out of touch with one another. Nobody ever has a clue what the last person said. Read Less

I have only been going here a short time, but I am not very impressed. You can only speak with your Veterinarian about your pet even when they aren't in for a week. I tried to call to get results on my dog's blood work and see what can be done since he hasn't had his seizure meds for a few days and she left for the day, so I have to wait again. I asked to speak with the other Veterinarian and they said they can't because she has never seen him. The receptionist or Vet Tech who answered the phone is not accommodating at all and wouldn't let me speak with the other Veterinarian who is the owner. So, if a Veterinarian is on vacation for a month you have to wait??? Doesn't make any sense. My dog is 10 almost 11 and we have moved a few times and I have never had this issue with a Vet before. I won't be going back here. You may want to get some new people who are customer service focused hired. Read Less

I cannot speak more highly of NorthPaws. Our dog is a rescue who loves to get herself into trouble, so we're frequent fliers. We've probably seen all of the vets at this point and all of them have been knowledgable and shown a strong continuity of care. Our family trusts NorthPaws completely and if you're looking for a new vet for your family, you can stop looking now. Read Less

Beautiful facility, and wonderful staff IF your pet is the average pet with no behavior concerns.  If your dog does have behavior concerns at the vet, like aggression, do not bring them here.  Their approach is not appropriate. I believe working with them actually did more harm than good for my dog because they reinforced his fear by going with heavy restraint when he would act out.  After going to Tufts Behavioral Health and working with multiple trainers, I am sure that the staff here just is not equipped to work with this type of dog. Priscilla (tech) was the only one that seemed to have a clue and understanding of these special dogs. Others would tell him "NO!" And heavily restrain him, which was the root of his fear to begin with as he was previously physically abused. Read Less

Does not even deserve one star. Walked in at 6:15 with my dog who we think has a broken leg. They asked for a payment as soon as we walked in the door, barely asked us what the problem was. Let us wait with our 12 year old dog who is in pain and cannot walk just to tell us they don’t have enough time to treat her. Website says they will do anything to treat your pet and they didn’t help us out in anyway. Read Less

So I went to NorthPaws because I had an urgent issue with my senior aged dog and my usual vet isn't opened on the weekend. The staff was great and I paid considerably less than I thought I would be. My dog has a follow up visit in a week and I will probably be switching to NorthPaws for all my pets' vet needs. Read Less

Went to see vet as a secondary opinion for my Golden's "bad knee."  Walking in my dog felt (or appeared) comfortable with the setting. Friendly staff and clean space. Met with Dr. Paradise, whom was very kind to both my dog and myself. Right off the bat he knew my dogs acl (or ccl) was torn. Where at the other vet they were going to put him under for X-rays.  In explaining the injury he drew a picture. After going through the options he made it clear that surgery was not the only way to fix this and many ppl choose not to. Especially in my case where my dog does not seem to be in much pain.  He was very reassuring with my decision. I have already changed vets and will be going to North Paws with all my animals. Prices may be more, but worth it at the end of the day. Read Less

Feels like family. My boyfriend and I just moved to the area and had our pup neutered here a few weeks ago--the doctor had a super warm and friendly personality and made us feel confident that he was in good care. The best thing about this place is how easy it is to reach a doctor when you have a question about post-surgery instructions or any other simple questions. Read Less

Dr. Fortier saved my puppy's life! She isn't only a great and confident surgeon, she's a warm and loving person. In fact, the entire staff is the same way. Also, the facility is spotless. Highly recommend! Read Less

I really like this place. My cat Tsunami is not by any stretch an easy patient (he usually has to be sedated even for a check-up), but the staff here are kind, gentle, and respectful regardless. I had a positive experience with Dr. Connolly when my cat suddenly got sick and needed fluids, and had a very positive experience with vet tech Chelsie. Chelsie listened closely to what I described, took notes on everything, and asked relevant questions -- She clearly was processing what I was saying and paying attention to the details, in spite of Tsunami being a complete brat. I've been meaning to write this review for a while, but I was reminded of it by an interaction I had today. I sent NorthPaws a message on their website at 11:48 this morning saying that I was moving this weekend, and provided my new address. Less than 20 minutes later I had a response from Beth thanking me for the update, letting me know she'd update it in the system, and wishing me good luck with the move. Wish it were that easy to update my address everywhere else. I also love the phone call check-ins they do when your pet is ill, the email appointment reminders (and happy birthday messages for Tsunami), and the beautiful building. Read Less

Dr.Dyer and Dr.Servasio have always been so caring to my Budgie Banana. I won't go anywhere else, I couldn't ask for a more understanding and patient staff as well. It's hard to feel comfortable having a small bird at the vet; but I can tell that everyone there cares about my bird and his well being. It's nice to know that every animal is treated with the same respect and love! In the future I will be bringing my dog for visits! Read Less

Love this place! I bring my 2 bunnies and my doggie here. The staff is so nice. Only 4 stars though because often I have to wait more than 30 mins past my appointment time but I assume that because they make emergency appts for animals. I myself have had an emergency and they got me in and my dog stitched up real quick! We came today for a nail trimming for the bunnies. Love that the receipt you're given is so detailed and has the animals photo on it. Highly recommend this place! I drive 40 mins to get here I like them so much!!! Read Less

Very caring & helpful, wonderful staff & we have Dr. Mark Paradise........sent our dog birthday wishes on line.......very happy that we've changed from Northern R.I. after being with them for over 20 years!!!! They're all completely "losing" it there!!! "LOTS & LOTS OF REASONS"!!!!. "About 2 months ago" !!!! Read Less

Brought my senior cat in, he was gagging, choking, not eating and hiding under the bed. They did x-rays and blood tests. They could not find the source of his throat distress because he wouldn't sit still to get a good x-ray of that area, but they did find that he had hyperthyroidism, which explained his recent weight loss. They gave him antibiotics and fluids to help with the undiagnosed portion of it, and medication to give him to help his thyroid. A few days later, he violently sneezed out a long, wide blade of crabgrass which had been causing his throat problems. Funnily enough, the doctor had told me that she suspected that could be the problem in the exam room. Ten days later, I can tell when I pick him up that he has gained weight and looks much better. They even called a few days later to see how he was doing, and he will be rechecked in two weeks so they can monitor his heart and his weight. They did such a good job helping my sweet ginger boy, I am very happy with them. Read Less

This review is long overdue! I have been taking my two rescue lab mixes to NorthPaws since we have had them. We don't see anyone in particular and have seen a number of doctors and have a great experience with them all. They don't just come in coldly and get through the appointment but rather get down with the pet and make them comfortable and truly understand the issues (if any). I have had to use their emergency services as well and received the same great treatment. They will also call and follow up with you and your pet - even if you don't end up going in but rather call to inquire about whether you should, they call the following day to see how the pet has made out.My dogs love going there and they are great about coupons for the Heart-guard and Frontline in addition to a variety of available times for appointments. Abe, my larger pesky Rottie-Chocolate Lab-Husky mix had some stomach issues last year and it was nerve wracking trying to determine what had happened, if had ingested things he shouldn't have and why it continued...after several visits they recommended we try Ocean State for their Ultrasound tech services and once they could get him hydrated and check him again, NorthPaws Dr. Cervasio followed up to talk through ways we could try to treat the ongoing issue and we ended up putting him on a prescription food diet which has been fantastic every since!!! Read Less

Cadillac of VetsNever thought in my lifetime or at my wealth level that I would ever be able to bring my pet to such a nice place.  It's by far the nicest veterinarian office I have ever scene.  As for service, the Doctor diagnosed our dog's problem, prescribed the proper meds, and our dog was better.  It's a bit more costly than most, but the professionalism and atmosphere is worth.  Bring you pet in with confidence.  Thanks Read Less

Probably the best animal hospital in the area. Now that we moved out of state, I really wish we had Northpaws next to our new house as we did here. The staff is very caring and thorough. When my cat ingested a bunch of elastics and I brought him here for surgery, the doctor wanted to keep a close eye on Clyde right after the surgery, she took him home with her to make sure he is ok before releasing him back to us. This place always goes the extra mile for your furry family members. Read Less

I brought my friends cats in when he was sick about a month ago. We were cat sitting.... I had a Dr Erica Servasio ( spelling) Hope I spelled her name correctly . She was so compassionate, professional and kind. She answered all my friends questions and took the time to explain everything to not too savvy cat owner. My wife and I are planning on moving our pets to your hospital when they are due for their medical. Thank you Dr Servasio one of the best experiences we ever had. Thank you for helping our friend in his hour of need. There is not enough stars Read Less

We recently lost our beloved cat, Mimi. It was a very difficult ordeal, but the staff at North Paws went the extra mile to make sure Mimi was taken care of and to assist with her euthanasia. As stressful as the situation was, we were treated wonderful. Today, we received a sympathy card with our cat's paw prints included. Very heartfelt and such a wonderful thing to do. We will forever be touched by the caring and kindness of the staff at North Paws. Thank you!Read Less

Dr. Bergmann has been treating my pets since he has come to NorthPaws. He's outstanding; NorthPaws is lucky to have him. I have referred other people to him and everybody has been very pleased. If you have a diabetic cat, he's the one you want treating your kitty. He helped my kitty come "off the juice"!!! Read Less