While there hasn't been an issue with the care of our animals over the last 20 years, I have had an extreme problem with the attitude of their staff as of late. The only staff member who has ever been... Read More
While there hasn't been an issue with the care of our animals over the last 20 years, I have had an extreme problem with the attitude of their staff as of late. The only staff member who has ever been nice and caring to the HUMANS of this family is Holly W. I'm not exactly sure how you can be a vet tech and not learn how to deal with the public, but this is a trend I've noticed in the last 5 years. First off, we were told the procedure would be a certain amount by the person who booked our appointment over the phone. When I went to pick up our pet I had well over that amount on me, but not the almost $100 extra that I apparently owed. When i explained this, my explanation was met with a snotty "Well I don't know who told you that, but no surgery here is that low" with a laugh. OH, OK. She then asks me who told us that and conveniently, the person who booked our appointment did not enter their initials into the computer. So then she wants to explain the going home care instructions and as I start to take notes, she stops speaking and stares at my phone. So I say "I'm just taking notes", and she turns the paper over and says "Uh they're right here". Does that really matter? Maybe I'd like be thorough in taking care of my pet. But sure, be rude about it. When she starts talking again I get a random phone call, OUT OF MY CONTROL, and she stops talking, looks a my phone and let's out a frustrated sigh. At this point I'm about to jump over the counter. I don't know why my mother chooses to go here, maybe it's the loyalty she feels after having all of our pets here for over 20 years, but I take my business to Tiogue Vet because at least I'm treated like a person and not roadkill on the side of the road. You can be sure I will urge others not to take their business here as well. If you love animals but don't like the public, then maybe you should have gone into another field. When you hate your job, it shows. Read Less