Overall I like the vets and the facility, but the last visit was so much of a let down in terms of time and cost. We had scheduled an appointment over the phone over a week before the date, only to fi... Read More
Overall I like the vets and the facility, but the last visit was so much of a let down in terms of time and cost. We had scheduled an appointment over the phone over a week before the date, only to find out when we arrived (on a weekday) that the receptionist didn't save the appointment in the computer. The lady helping us said we could wait if we wanted, but that they were booked. Obviously, sitting around for a couple hours so we might get squeezed in was not in our schedule. So, we had to schedule a new appointment and come back. If it weren't summer, this would have seriously messed up our hours in terms of our jobs-- we just happen to be lucky that there is a lot more flexibility in our work during the summer.Then, when we had the appointment the vet ran two in-house wellness blood tests without warning me that it would cost a LOT more money. I almost cried when we checked out. 531 dollars! The blood tests were more than the vet exam. Ouch. I expected something in the range of 300 dollars, since that's how much is usually costs for the exams for two animals, the routine vaccinations, and the Heartguard. I was also getting as-needed medication for one dog, so I expected a bit more of a charge, but not two hundred more!Since the vet was aware one of our dogs had 2 major surgeries recently, I really wish she would have considered warning me about the cost when deciding that running the blood tests before going ahead with the vaccinations would be a good idea. Seriously, 531 dollars...that's half an MRI test for a dog at the ER. (I would know).So, the crimp in our finances and the dropped appointment makes me have to give LAH three stars for now...if they redeem themselves I promise to come back and revise the review. Sigh.That said, the vets we've seen have been nice and thorough. Read Less