Dr Nhianh (Annie) Pasierb was amazing with us when our dog suddenly had to be seen on emergency basis. Our pup was 13 yrs old and we didnt know she had cancer. I am 9 months pregnant and tried to keep it together. she explained everything very well was very sympathetic and did the best she could for our pup. Emergency fees are a little higher but when our pup is in need, I am thankful to live 5 minutes away. Place is clean and pretty big. pricing was always explained to us beforehand. Read Less

The vets here treat all of my pets like family. Dr. Phan has cared for my large breed dogs for several years now and Dr. Wood cared for our cat. They are both amazing doctors that have seen my pets through illness and emergencies with such love. The entire staff in both the clinic and boarding facility are incredible. Read Less

Newport Animal Hospital staff and Dr Fain are compassionate and professional. They have saved my dog's life twice and saved me so much money by finding problems early. Like so many great places they seem to be hit by Internet Trolls and it is sad to see because the hospital is the best and people need help with their pets and they end up somewhere else and miss out on the best care available. Read Less

The veterinarians and staff are kind, caring and sensitive . One is not rushed. Options are presented as well as diagnostic tests, outcomes and skilled assessment based on labs and imaging. I drive here from South of Boston as this practice is So outstanding. X rays are shared and explained. The vets were caring and sensitive when my sheltie passed from cancer. Read Less

Very disappointed with this hospital. I went to get a shot for my dog and the doctor went to put the needle in my dogs rear end and the assistant moved my dog while she was injecting the shot. Needless to say they hurt my dog and then acted like nothing happened. I am so furious! I don't blame the doctor I blame the assistant for moving my dog. If they can't get a simple shot correctly why would you trust them with anything else??!! Read Less

Best vet clinic I've ever been to. Every vet was extremely knowledgeable and very caring-a great mixture. I come up from FL for summer and was a great relief to find this place as both my rescue doxies were sick over summer. Can't say enough good things about the entire staff.Read Less

Best vet clinic I've ever been to. Every vet was extremely knowledgeable and very caring-a great mixture. I come up from FL for summer and was a great relief to find this place as both my rescue doxies were sick over summer. Can't say enough good things about the entire staff.Read Less

Dr. Eric Wood took care of our boxer, Lemmy. We can not describe the care and compassion he displayed while he cared for Lem who had a degenerative neurological problem (Although everyone we dealt with at the office always had a huge smile and attention for Lem when he arrived. He was like a rock star!) When we knew it was time to say goodby, he came to our home with a technician Liam. Together, they loved us through the ordeal with hugs and information. Dr. Wood sat in the back seat of his car with Lem's head in his lap as he took him for cremation. There are no words for that. Read Less

This is not a place I would recommend.  Although the doctors I have had are kind to my pets, the front desk staff especially a specific male vet tech leaves much to be desired.  I would do anything for my pets, but I have a hard time spending money after being spoken to by someone who is arrogant and condescending.  NAH word the wise... your front desk is beautifully built but the people behind the desk need some training in customer service in fact in every service. I would recommend going to Portsmouth Animal Hospital instead. Read Less

We see Dr. Wood and I truly Cannot say enough good things about him! Honestly he's the best!! We have 2 dogs and a cat and we have used Newport animal hospital for years with only wonderful things to report! We have also used the boarding facility several times for our deaf and hyper dog and they take amazing care of him!!! Read Less

While I have no complaint about the care of my dogs, like other reviewers, I found the charges to be exorbitant. That, however, is not my chief complaint. My problem is that one of their veterinarians had zero respect for confidentiality. I find this to be shocking and unpardonable for a doctor of any speciality.Read Less

While I have no criticism of the care rendered to my two Golden Retrievers, I have two complaints which made me curtail taking my dogs to NAH. Like so many other reviewers, I found charges of NAH to be exorbitant. Price gouging is one thing, but another difficulty I had with one of the veterinarians is an ethical one. Our vet breached confidentiality of very sensitive, personal information.  That, to me, is unpardonable. I would strongly urge others to avoid NAH. Read Less

I am so grateful for Newport Animal Hospital and all of the amazing doctors and staff.  I recently received a misdiagnosis for my cats illness elsewhere and then took him to NAH just in the nick of time.  He was extremely sick and had to have emergency surgery or else he wouldn't have made it.  The doctors there went out of their way and even went in on their days off to give my cat the care he urgently needed.  He received the best care possible and I was especially impressed with their attentiveness after he came home.  Multiple doctors called everyday to check in on him which I thought was incredible.  I will always feel 100% confident bringing my pets to Newport Animal Hospital and can't even express how grateful I am for their amazing work!  I am especially thankful to the doctors who are the reason my cat is alive and well!  A special thank you to Dr.Civic, Dr.Pasierb & Dr. Fain.  Brian and I can't thank you enough! :) Read Less

I have been a customer of NAH for many years and after reading the reviews, I wanted to provide my experience for what it is worth.  If your attention span is limited to a tweet, skip this review. I would give NAH 2.5 stars if I could, but I can't so 3 stars it is. The care my pets have received from NAH has always been great. As a pet owner, my primary concern is quality of care. NAH has solid marks in this area. Both the hospital and the boarding facility have been accommodating in times of emergency as well, doing whatever is necessary to ensure this quality of care extends beyond routine care and business hours. Unfortunately there are not too many vets on the island and the lack of competition definitely has an impact on pricing, as several reviewers have noted. I would say NAH is VERY expensive.  The high cost could be associated to quality of care (although other vets have similar or better quality at less cost), convenience (they have a large presence on the island), and/or price gouging (they are for-profit).  I personally feel it is a mix of all 3. As with other reviewers, I've also had "wait time" issues and find waiting over 30 minutes past a scheduled appointment during regular business hours to be flat-out unacceptable. NAH needs to address this issue because it is beyond obvious they are simply trying to squeeze in as many people as possible. At their pricing level, there is simply no excuse for tardiness for nearly every scheduled appointment.  This issue certainly makes it more difficult to justify the additional costs. Also aligned with several other reviewers, it is my experience that NAH WILL push all sorts of "preventive care" on you. And it adds up quickly.  It can often be difficult to say "NO" to their suggestions, particularly if you are like me andsusceptible to guilt.  When questioned about the need for these services, the general tone of the response is "well, if you loved your pet, you would do this".With that said, every pet owner can say NO to NAH's suggestions. Unfortunately, I would not rely on NAH to truly understand what is necessary versus what is the equivalent to an "Apple a Day" and a bowl of chicken noodle soup. If you are like me, you will say "Yes" to their suggestions, experience utter shock at the cost, research what you just paid for, wish you had gone to veterinarian school instead, and ponder over your month of Cheerios dinners if that damn Catholic guilt thing will ever stop working on you. To limit these add-ons, I highly recommend what has been successful for me the past few visits - contact NAH prior to your visit, ask for a list of treatments they will propose, and research each beforehand so you can make an informed and confident decision prior to being asked. Should a customer need to do this?  No. However, I personally would rather have a larger list of ways to protect my pets' health and make informed decisions on each recommendation versus not knowing at all. It would be nice (ethical) if NAH provided this information for you but they are a for-profit business and your expectations should be set similarly as if dealing with any other for-profit business.In summary, the quality of care is great, the facilities are clean, the locations are convenient, the staff is helpful and knowledgeable;  and you will pay for all of this.  If finances are a non-issue and/or you need immediate urgent care, your pets will be in good hands at NAH. If you are like me and limited in your choices, be informed as to what is really needed BEFORE your visit to NAH in order to limit the financial damage but still expect an unnecessarily high bill regardless of why you are there or what treatments your pets receive. Otherwise , if you have financial concerns/limitations and you are able to bring your pets to another high-quality vet facility, I would highly recommend doing so. At the end of your visit, you WILL leave this vet with a shockingly large bill, regardless of why you visited in the first place... Read Less

I cannot say enough about ALL the staff at NAH! They treat your animals like their own! I would highly recommend their services! I have had the pleasure of working with many of the doctors and techs! They are all amazing! Read Less

Way overpriced for everything and all they want to do is run more tests.  The service they provide is fine but only after racking up your bill so high that you have to take out a 2nd mortgage.  Cost over $500 to get a few stiches and then over $100 to have them removed. Read Less

A business is only as good as its employees and NAH has one of the best. We love Dr. Christine Fain. And yes, I mean love. That is how much we care for her. She is smart and compassionate and to be perfectly honest, there is no one else out there that I am going to trust with the health and well-being of my dogs. She is very competent and we have a deep respect for her expertise.She takes wonderful care of our two dogs, Paco & Rico. She has been their caregiver since they were a little over three months old and as of this review are now almost 5 1/2. Dr. Fain had been at another vet center and moved to NAH in November-ish(?) of 2015. We followed her to NAH as did many others. In fact, we would follow her wherever she went. The facility in Jamestown is a bit cramped but the service is topnotch so we deal with it. It's clean but seriously, it's about the size of a phone booth.The facility in Middletown seems pretty nice although to be honest I never got past the entryway.Everyone I have dealt with there has been pleasant and they all seem to really enjoy what they do. Read Less

1. NAH raped my bank account two days ago for a very simple non life threatening ailment in which they decided to do extensive, over-kill testing. 2. I told my parents about the situation (who are also customers at NAH and have medical backgrounds) and they were appalled. 3. To top it off, I was at the dog park yesterday and overheard someone who also just had a number of consecutive unfortunate experiences (Doctor misdiagnosis, customer service and financial) with NAH and is now looking for a new vet.Conclusion:  They just lost three customers in two days. Read Less

Our dog was misdiagnosed and after 5 days of bringing him back & forth where I was given different pills to force him to take we took him to another vet for a 2nd opinion who diagnosed him in 15 minutes with a blood test & an x-Ray which he got neither from Newport Animal Hospital, he had a mass on his spleen (probably cancer) unfortunately it was too late & we had to put him down, he was severely dehydrated & his heart was too weak to survive surgery, he died in my arms, he was gone 6 months & they still kept sending me post cards to schedule his annual check up even though Ocean State faxed the results to the office, I wouldn't take my dog to Newport Animal Hospital of it were the last vet around Read Less

Great veterinary care!  I have been bringing both my cat and dog here for just about 8 years and couldn't imagine going anywhere else! The entire staff is friendly, compassionate and knowledgeable. I am always greeted right away by the great reception staff.  The doctors and technicians are always attentive to my pets needs and provide us with the best care possible. Read Less

My pets and I love Newport Animal Hospital! The staff treats my fur babies like family every time we come in. They know them by name, and shower them with affection at every chance. I have always been so happy with the doctors there. They always take plenty of time to answer all my questions, and whenever something has been wrong with one of by pets they will call and check on them and make sure everything is going well. The hospital offers every service you could think of, and they are so thorough. I recommend them to anyone with a pet! Read Less

Guinness had his first appointment yesterday and I couldn't be more happier with how he was treated! Dr. Wood and staff went above and beyond and I can't thank you enough! You guys treated him like you've known him and us your entire life. We are so grateful! Read Less

Was out of town when my dog got sick with a stomach bug. They squeezed me in within the hour. Treated both my dog and I great and got us on our way. A shot and antibiotics later we are doing great! Reasonable vet fees and helpful staff. Will go back again. Read Less

Newport animal hospital isn't horrible, but I don't think they are that great either. I have listed a few of my concerns with the place outlined below:1) Wait time. If I make an appointment for 11, and show up at 10:55, I expect to be seen at the latest by 11:05, maybe 11:10. Waiting for almost 30 mins to be seen is just ridiculous. People have schedules they need to keep and it is extremely unprofessional to have people with appointments wait that long.2) "Routine preventative" tests. As a number of other reviewers have mentioned, they are really into their "routine" tests. The regularity with which they request them gives the feel that they are just trying to squeeze a few bucks out of their customers.3) Online Prescriptions. Like many people I order my pet medication online. Its cheaper, its easy, I've done it for years, no problem. Because some of the medication I order is Rx only, it requires my Vet to make a simple call and give the ok that my pup is cleared for this medication. This location refuses to call in prescriptions and will only give me a handwritten prescription that I have to drive to their place to pick-up and then would have to mail to the online pet store. WTF?! Is this the stone age?? I would call it laziness, but I imagine its easier to pick-up the phone and place a simple call then it is to write out a prescription. When I inquired why they won't simply call in my prescription, the lady told me they don't trust online med stores... (-_-). Are you f*cking kidding me. What a lame excuse. It makes Newport Animal Hospital sound like its run by a bunch of old, closed-minded  baby boomers, who fear this new thing called The Interwebs. Watch out, its scary! But no, there are many young vets here, this is just a cheap and lame excuse to try and sell you their own overpriced medication instead. Immediately after providing me with this lame excuse the lady then offered me the option to buy their medicine instead. Big surprise there.. *note sarcasm* Let me guess... Newport Animal Hospital probably ordered their meds off the internet too. Give me a f*cking break. After calling her out on her bullshit I told them I'd be finding a new vet for my dog. I hate bullshit and the feeling of trying to have money squeezed out of me. It's a shame b/c Newp Animal Hospital is relatively close to me (I live in Newport), and the doctor I met with was kind and very knowledgeable. But that is seriously one of the biggest loads of BS I've ever been fed. Read Less

I would recommend going somewhere else. This vet office preaches preventative care, but they are not very good at treating actual illness.We brought our dog in twice for two separate, but related problems. This vet was very dismissive with our dog's symptoms on both occasions, and both problems became far more severe due to lack of immediate care. Our last visit was for a few skin rashes. The vet was unconcerned and gave us a prescription for antibiotics. Turned out it was a fungal infection that continues to worsen. We went to a different vet who cultured the infection and gave her an appropriate medicine. Unfortunately, it was too late and she had to be put down. Read Less

Great with working my feline into a schedule, especially when needed right away. All the vet techs are willing to answer my questions or help with applications of medications. People complain about high prices, well don't take on an animal if you can't afford it. They offer the credit care, another great item in case of emergency situations. All of the staff are friendly, knowledgeable, and not rushing you out the door. Plus, each time I come in they are nice with all pets. Read Less

Would not recommend.  Have been multiple times and have found that they just want to do tests all the time  ("oh--its time for a routine stool sample...oh--its time for random bloodwork")  They missed multiple diagnoses on my now-very ill dog.  I don't believe it would have made much of a difference for her treatment but overall I have not been impressed--they charge a fortune for not much in return.(For the record, I do support routine testing to make sure all is well with an animal, but it is ridiculous to ignore the animal's health history and perform duplicate and unnecessary tests, particularly without the owner's consent.) Read Less

A lot of great people that provide superb care for pets they really care about the animals. Many thanks to Dr. P, and Dr. Phan for all the terrific care they've given my pets. Also a very special and heartfelt thank you to all the vet tech to work so hard doing some unpleasant things at times. Read Less

Our Beloved dog, Keiko has been battling tracheal collapse for the past 18mos. Through Dr. Wood's Expertise, Patience, and Knowledge He has made it possible for her to survive so long. He worked diligently with us to find the right combinations of medications to keep her comfortable and alive. But really, love is knowing when your best Friend is tired and when you have to be brave enough to do what has to be done. Through gentile encouragement and guidance from Dr. Wood , We made the decision to have Keiko go to Doggie Heaven. Dr. Wood and his assistant Tia came to our home. Keiko was surrounded by Love of Family. Soft music played in the background, candles were lit, and poems were read. So one last time we breathed her scent, we held her tight, and kissed her as Dr. Wood aided her to slip into unconsciousness. It was done with dignity. Tia was wonderful in assisting Dr. Wood . She too was kind and compassionate. We can't say enough about how Wonderful and Professional Dr. Wood is. We also can only say Positive things about The Newport Animal Hospital. Thanks for being there in our time of need.   The Evans Read Less

I do not know if Dr Civic is still at this hospital but he used to care for all of our pets when we lived in Newport, RI. We are now settled in Massachusetts. I would just like to personally thank Dr Civic for his time, care and compassion regarding our animals and at the time we had a large property and had eleven pets who all saw Dr Civic. Even our nasty parrot, who often needed his nails done and wings clipped.I will never forget when we brought our puppy who was lethargic and basically dying in the back seat of our car to Dr Civic's office in 1999. Sophie was a chocolate lab who chewed on and ate everything in her path when she was a pup.We did not know what was wrong with her so we took her in. Turned out she had swallowed one of my daughter's socks, some Barbie doll shoes and loads of other things that Dr Civic took out of her.He saved her life and I have never forgotten that. Sophie is long gone now but she will never be forgotten. Thank you again Dr Civic for caring for all of our pets. Read Less

The worst place you can ever go to. Don't ever trust them with your pets. They lied to me about the condition of my dog just to get more money of off me. The endless rounds of antibiotics they kept prescribing would eventually kill my dog, when all he has is a nervous licking problem. Dr. Fan who "treated" him was rude and relentless in making more money for herself. Horrible place that definitely doesn't love animals. Would not recommend it to anybody and would not give them any stars if I had that option. Read Less

We've been to the vet here twice so far for routine vaccinations and they've always been very sweet and loving to my dog. We moved to the area recently and there were a handful of different shots we needed that we hadn't before, and they took the time to explain each one, which ones were optional, etc. I hope we only ever have to use the animal hospital for routine visits like this but I'm confident they'd be able to handle emergency care in a similarly straightforward way.Read Less

Dr. Wood was fantastic. Easily the best vet we have ever seen. He took the time to educate me on Cushing's disease, a condition another vet suspected our dog might have. He was honest in his assessment and recommended that since our dog did not suffer any of the symptoms, even if he did test positive he wouldn't recommend treating as the medication was not without side effects and was expensive. Anytime a vet acknowledges the expense of unnecessary treatment, I know he's interested in the animal, not making a profit. Dr. Wood was kind, thorough (taking the time to test skin flakes under a microscope), and utterly down-to-earth. My only regret is that our family will be moving and we won't be able to see Dr. Wood on a permanent basis. Highest recommendation. Read Less

We <3 the Newport Animal Hospital! They always treat my dogs like VIPs. There is no one else I trust more for medical treatment and boarding than them. I often wish my own dr and people hospitals could offer the same service level. Highly recommended and a big thank you to all the staff! Read Less

This recommendation is for the care given by Dr. Wood to our pet beagle over a year and a half.  He's a country guy (from MT) who knows animals.  The biggest concern with any vet is if they can translate symptoms into diagnosis.  He did and gave the honest (non-sugar coated) assessment, allowing our family to best prepare.  After a bringing our dog as a routine check for a hacking cough, he immediately discerned that her cardiac condition was at dangerous levels and provided immediate options that were straightforward, honest, and balanced.  Recommended for any dog owner.  Overall, this is a good pet place with various services including veterinarian, boarding, and adoption.  The quality of care is thorough, but they'll recommend every service to you as well.  So do a little bit of homework about your pets condition. Read Less

I had my animal in for several days of treatment.  It was recommended that he undergo a procedure after he was well.  I agreed and asked for a estimated bill 4 times.  I received the animal back and called since I still had not seen an estimated bill.  They then said well we will need to see the pet again for another office visit, do blood work and then we can give you an estimate.  Mind you my animal just had a full and complete blood work done 8 days previously.  Then I said you must have misunderstood me because this was recommended by the vet. who has already seen my pet.  Nope you will need to bring the animal in.  Then I said well please have the vet call me about this.  Never received a phone call.  P.s. They are also really into checking dog's/cats feces.  I had them pull some leftovers out of my dogs butt to test it.  They didn't tell me they were doing it until I got the bill.  I just assumed they were checking rectal temp.  They were not cool when I asked for  refund.  As you can tell I am little annoyed and feel they really care way TOO much about the money... Read Less