I don't even know where to begin in expressing my appreciation for the whole team here. My boy is a Pitbull/Mastiff & a BIG boy who HAD a BAD habbit of jumping up on people in happiness when he met them. Unfortunately his vets forehead and his block head met during a visit and she ended up with a bleeding gash over her eye. She could have ended the appointment right then or sent someone else in but she didnt. She steped out of the room to tend to her wound and came right BACK in to continue our visit like nothing happened. We were there because my boy had a growth on his back paw that my whole family was concerned about. Only a tiny sample was successfully gathered for a biopsy. His vet told me right out that she wasnt comfortable with the amount she got and wasnt going to send it out to the lab, have us spend all that money to only have us have to redo it because there wasnt enough. She did tell me that she believed the growth would dry up and eventually fall off within 3 months and that if it didnt, we could opt to have it removed. That day I was only charged for the medication that they gave us to keep him calm and off his foot for a while. THATS IT! I was expecting close to a $100.00 visit, but it ended up being 1/3 of it! Because we pay cash out of pocket they ALWAYS give me a detailed breakdown of cost for his next visit. Most times it ends up even less then what I was prepared for. The staff is SOOO WONDERFUL with my BIG (close to 100lb) 1yo baby its absolutely impressive and ALWAYS make my heart smile. Because hes still a bit excitable (just turned 1) ill peek through the glass door to see if the waiting room is empty. The person at the desk will either wave me in if the cost is clear or, they will guide us directly into a room RIGHT AWAY! Often I'll hear staff members say "ENZO's HERE!" from behind the doors and shortly after they will come say "Hi" to my boy because they're always curious on HOW BIG is is now.. After he was neutered they called me later that day to check on him and to see how he was doing. They also called us about the growth on his foot around the 3 month mark to check on him and see how he was doing. Just as the vet said, it had slowly shrivelled down to almost nothing and was about to fall off. I worked customer service for 32 years, so when I receive service that speakes volumes for itself, the staff, and its clients in such a natural and caring way I appreciate it more then THEY could even imagine. Enzo & my whole family absolutely recommend Riverside Animal Hospital to all fur mommies, daddy's, brothers, sisters, aunts & uncles!!! Read Less

The staff here is amazing! They are kind, compassionate, and caring. Not only to my pets but also to my family. It was a hectic day for me with my furbabies and human babies, the staff helped me getting the stroller inside, then gave my older child a coloring book and crayons (even busted out stickers). All so I could take the time to be thorough with the Dr about my pets health. When I explained I just don't have the money to do all the fluff they were very accommodating, and helpful in prioritizing what was most important. Thank you all!! Read Less

Riverside Animal Hospital is where we bring our 6year old Stellar and 9month old Wynnie for all their medical needs. The skilled staff is always very courteous and helpful. The professionalism of the Veterinarians is superb. My girls love Dr. Anna Portnoy and so do we. Read Less

I recommend Dr. Wright and the Staff at Riverside Animal Hospital. I needed to bring my 20 year old Cat, Rosie, in about a week ago as she was in failing health. Dr. Wright was professional, honest and caring when dealing with the situation. She tried some reasonable interventions and medications to help. Without reservation, I recommend Dr. Wright and her genuinely concerned Staff as a Primary Veterinarian. 4.5 Stars. Read Less

I began coming here in 2016 shortly after moving to RI when my dog developed an eye condition.  They fit her in right away even though she had never been before.  Staff is always very helpful and accommodating.  Dr. Wright is wonderful.  I like them so much that I have continued to go after moving to Lincoln.  The facility is always very clean, and they always make me feel like they truly care about my dog. Read Less

When a Veterinarian calls YOU to ask what your dog is taking for an RX refill, it's scary. Extremely disorganized, seek another vet, trust me! Misdiagnosed, misinformed and that is scary as they are the "professionals". This is the second time this happened. My dog is sick with a desease that can ultimately end her life, yet they're confused as to what she's taking: I wouldn't trust my dog's life in her hands. Last, way overpriced! Read Less

I been going to this place for a few years , it as been degrading for a wile , some of the help in the front desk just do not care and the way they treat you is a shame. i used to like this place but after the last couple of experiences, for an example , they tell you a price and when your about to pay your bill its 100 or 200 dollars more . and they will come up with some story . sounds familiar . i had an emergency that i need it some medication until i got back from work . no they would not do it until i made an appointment so they could make some money. be aware of this place . i will never go back . Read Less

Awesome place and awesome people. So attentive to both the pets and their owners. Love how they handle and treat my cat as if its one of their own. I also, love the grumpy cat they have just laying around. Highly recommend them. Read Less

The staff at Riverside animal Hospital are amazing so very caring and compassionate I would not bring my animals anywhere else expecially dr. Ann Portnoy I want to say thank you to everyone for helping me and my family with a very difficult time we had to put down are beloved Bella the staff was there helping us through the whole process then dr. Portnoy called me the following day just to check and see how me and my family we're doing this is why Riverside Animal Hospital is not your ordinary vet they truly care about the owners and pets that come into their office I want to say thank you again to everyone at Riverside Animal Hospital Read Less

Previously, I had come to Riverside Animal Hospital with my first cat, Lizzie, for her vaccinations and yearly check-up. Dr. Wright and the vet techs were so professional and friendly! I felt very well taken care of, so I was not at all concerned about bringing my new kitten, Boo, to see them. Unfortunately, however, Dr. Wright was not in and I was seen by Dr. Portnoy, the chief of staff, who immediately began the appointment in a manner that was neither professional, nor compassionate. She grabbed my kitten by the face and said, does this cat look normal to you? I was taken aback and thought maybe she was joking so I laughed and said, yeah he has a little stink eye and we thought it was cute so- but she interrupted me sternly and repeated her question until finally I was actually forced to answer, I guess no..? Without doing any tests or even looking in my cats eyes, she made the diagnosis that he probably had a tumor which was causing all of these symptoms. Then, Dr. Portnoy went on to compare my kitten to a lemon and essentially berated the shelter for adopting him out and demeaned me for adopting him. She qualified this by saying, I guess there are some people out there who like to adopt those dogs with three legs or cats with one eye She spoke with a condescending tone as if anyone who adopts a less-than-show-worthy pet is a moron. Finally, when I said (through tears, at this point) that I was keeping him and could she just prescribe me the antibiotics because he was clearly in a state of discomfort, she told me to go back to the shelter if I wanted medicine. To add insult to injury, I then had to pay $41 for this office visit!! If you dont mind the tells-it-like-it-is personality than perhaps this is the vet for you. However, if you are looking for a veterinarian who is mindful to both their client and their client's pets, look elsewhere. I know I will be.Read Less

I recently adopted a 4-month-old kitten from a no-kill shelter. After about three days, I noticed that the kitten's eye was red and gunky and that he was sneezing and wheezing. The shelter offered to pay for his treatment with their vet. However, they are located about 60 minutes from me so I thanked them but said I would bring Boo to my own veterinarian.  Previously, I had come to Riverside Animal Hospital with my first cat, Lizzie, for her vaccinations and yearly check-up. Dr. Wright and the vet techs were so professional and friendly! I felt very well taken care of, so I was not at all concerned about bringing my new kitten, Boo, to see them.Unfortunately, however, Dr. Wright was not in and I was seen by Dr. Portnoy, the chief of staff, who immediately began the appointment in a manner that was neither professional, nor compassionate. She grabbed my kitten by the face and said, "does this cat look normal to you?" I was taken aback and thought maybe she was joking so I laughed and said, "yeah he has a little stink eye and we thought it was cute so-" but she interrupted me sternly and repeated her question until finally I was actually forced to answer, "I guess no..?" Without doing any tests or even looking in my cat's eyes, she made the diagnosis that he "probably had a tumor" which was causing all of these symptoms. Then, Dr. Portnoy went on to compare my kitten to a "lemon" and essentially berated the shelter for adopting him out and demeaned me for adopting him. She qualified this by saying, "I guess there are some people out there who like to adopt those dogs with three legs or cats with one eye..." She spoke with a condescending tone as if anyone who adopts a less-than-show-worthy pet is a moron. Finally, when I said (through tears, at this point) that I was keeping him and could she just prescribe me the antibiotics because he was clearly in a state of discomfort, she told me to go back to the shelter if I wanted medicine. To add insult to injury, I then had to pay $41 for this "office visit"!!  If you don't mind the "tells-it-like-it-is" personality than perhaps this is the vet for you. However, if you are looking for a veterinarian who is mindful to both their client and their client's pets, look elsewhere. I know I will be looking for a new vet! Read Less

Always fishing for a "diagnosis".. Crissy & Nicole always wonderful. However, one of their front desk coworkers should learn some etiquette. As I made the trip in after missing a call with my dogs blood results, this person proceeds to inform me its very busy (3 rooms with 2 occupied), and the " doctor" may not have time to sit and discuss results. I simply said I would wait (considering I had just missed a call, and it is my dogs BLOOD WORK RESULTS). She continues to state that I may need to wait until they close at 6:00p.m. I left frustrated and stunned with this rude person (who clearly couldnt care less as she laughs). Low and behold, the "doctor" miraculously found 2 whole minutes to call me. Informing her (after she takes 1 minute to tell me results were fine!), I informed her of her rude employee. Didn't phase her in the least. I wonder the reason of her not taking the 2 minutes while I was there, and willing to wait, but opts to call me. What did we need to have a "sit down" over? Never again. I'm confident they couldnt care less, as its been proven previously. Read Less

Not only is Riverside Animal Hospital worth the trip (I traveled from Cambridge, MA), the staff is exceptional. A warm, trusting environment. No surprises if a surgery is needed. I was told everything that would occur pre and post surgery...and the doctor (Anna Portnoy) kept me informed while my dog was in recovery. Plus she called me daily to check on my Lilly! Love this place. A very clean environment and everyone is super friendly! Read Less

Not very good at all...I have 2 dogs and ever since I started taking them.there ,both dogs health had depleted numerous visits for the same.symptoms and no answers with no results ..kept having to go back and fourth and now my dogs have some king of infectious skin.problem which they didn't have until.i started to take them.there...the rooms are not cleaned ,fur.all in them ,floors are very dirty,they don't have any place to tie ur dogs up.so when paying u have to hold on to tjem.and hope it's easy,nothing to clean up a dogs poop or.pee if they happen to do so ,not organized ,not clean,treatment is horrible,very expensive,and hope that u don't get the fill in doctor cause she is just a moron and called my very lean ,good shape.bluenose fat ...so far from.fat...lol...place is a joke ...keep your dogs away from.them ot whatever other animal you have Read Less

My dog was being irritated by a sebaceous cyst and needed to see a vet. We moved to Barrington last year and adopted the dog 4 months ago. Our first vet experience in the area had not gone well and we decided to look for another facility. From the moment we drove up to the Riverside Animal Hospital, we knew that this was going to be a friendly experience. The property is set back from the main road and the building is brightly painted and quite inviting. When we walked into the lobby, the front desk attendant immediately came around, crouched down and greeting Tove. She was genuinely interested in her well-being. After setting up the examining room adjacent to the reception, She took down all the pertinent information about Tove and her condition. Less than 1 minute after being escorted into the examining room, Dr Wright entered and also immediately greeted Tove with kindness and affection. She asked about what I perceived to be her condition, kindly checked he vitals and then proceeded to examine the area on her hip that was of concern. Dr. Wright validated it was a cyst and asked if she could take Tove to another room where they would shave and treat the affected spot. When she returned, she confirmed that the cyst was empty but that I should keep watch to ensure it didn't reoccur. Throughout the process she was upbeat, informative and very attentive to my Dog's presence. This is our new veterinary hospital and we couldn't be happier!Read Less

My dog was being irritated by a sebaceous cyst and needed to see a vet. We moved to Barrington last year and adopted the dog 4 months ago. Our first vet experience in the area had not gone well and we decided to look for another facility. From the moment we drove up to the Riverside Animal Hospital, we knew that this was going to be a friendly experience. The property is set back from the main road and the building is brightly painted and quite inviting. When we walked into the lobby, the front desk attendant immediately came around, crouched down and greeting Tove. She was genuinely interested in her well-being. After setting up the examining room adjacent to the reception, She took down all the pertinent information about Tove and her condition. Less than 1 minute after being escorted into the examining room, Dr Wright entered and also immediately greeted Tove with kindness and affection. She asked about what I perceived to be her condition, kindly checked he vitals and then proceeded to examine the area on her hip that was of concern. Dr. Wright validated it was a cyst and asked if she could take Tove to another room where they would shave and treat the affected spot. When she returned, she confirmed that the cyst was empty but that I should keep watch to ensure it didn't reoccur. Throughout the process she was upbeat, informative and very attentive to my Dog's presence. This is our new veterinary hospital and we couldn't be happier! Read Less

I went to Riverside Animal Hospital when my cat started throwing up frequently for several days. By the time I took her to Riverside, I was quite panicked and upset. However, every single person at Riverside was extremely friendly and empathetic. It was a Saturday, and they were very busy, but they squeezed us in, even though we had never been there before. We ended up having x-rays done. The vet told me up front how much they would cost and didn't push for any unnecessary tests. This was my only experience with this vet, but when it's time for a checkup, I will be taking my cat to Riverside, and I would definitely recommend them to a friend! Read Less

I've been taking my beautiful rescue pit there for over two years. Dr. Anna Portnoy is my go to doc, I don't know much about the other doctor but when I get a good one I tend to stay with the same person. Everybody there are really friendly. The facility is clean and the best part is that they have one room with a door that goes outside which for me since my dog is not a fan (tolerant) of other animals I go through that door. Through that door is the main parking lot. Sometimes the parking lot looks full but it's ok to park on the grass. I haven't used the other services but if I needed to this would be the place. Read Less

We adopted 2 cats after our cat and dog passed away a year apart from each other.  It wasn't something we planned but they were out in the cold and being neglected - it was also a bad winter.  This was the vet the previous owner took them to, and even though it was 20-30 min away for us we kept going there figuring that would be best for the cats.  Right off I realized they were higher priced than others we have gone to and don't do any complimentary services, such as nail trimming.  We found out yesterday that one has hyperthyroid and needs meds.  We called ahead of time and asked about a human grade version, because we have the Walgreens Rx plan and it saves a ton of money on pet meds.  They said there wasn't a human grade.  $67 later, I learn that there is a human grade, it would have been $6 and even the same med is online for $27.  I called, they apologized - but that doesn't cut it with me, $40 more than online for the exact same thing and $61 more than a generic version for anyone is a lot.the people are nice, the facility is clean and the appointments are ontime.  Those are the pluses, but I feel, like my past vets, if you can save some $ for your clients then do so.  It just seems like the right thing to do. And I'm angry. Loosing a "lifetime of our pets" client to nickel and dime folks is a shame.I already set up a new vet closer to home and I will be going there with my "kids" from now on. Read Less

From the first visit you feel as though you just became part of a big happy family. Everyone is so knowledgeable and friendly. They all have your pet's best interests at heart and none more so than Dr. Portnoy. I am so grateful for the great care they took with our little Zsa Zsa. Thank you all Read Less

Recently moved to the area and found this place right around the corner from our house! They are super awesome with our cat Milo. The staff is very thorough and super welcoming! Wonderful veterinarian!! Thanks gals! Read Less

Having owned many pets over the years I have been to various veterinarian clinics in the area. This facility is 5 star. The veterinarian is very knowledgeable and compassionate. The staff is very professional and caring. They go the extra mile for their clients. The staff like what they do and it shows. The facilities are clean, well maintained, making for a positive feeling as soon as you walk through the door. I feel very comfortable recommending this clinic to any pet owner.Read Less

They're awesome - all of them - super awesome! Have two dogs that go here for annual physicals, monthly nail trims and occasional boarding. The staff could not be nicer. The cost is inline with other vet offices and they are super knowledgeable about all things pets. As a bonus, not only do they love animals, they are pretty swell with us humans too. Read Less

Without mentioning any names. I have a beagle dog and for 5 years he has been suffering from massive weight gain and lack of energy. I went to my old vet many many times for them to only tell me. I was over feeding him. I knew I wasn't over feeding him. finally at the advice from a friend, he told me to go to Riverside Animal Hospital. I went yesterday for the first time. the whole staff and the doctors was so friendly and professional. not only that, after one visit, I found out my dog has a low thyroid count. this explained his weight gain and him being so lethargic and lack of energy. what my old Vet couldn't do in five years, Riverside Animal Hospital figured it out in one visit. I want to say thank you again to everyone at Riverside Animal Hospital. you guys were awesome! Read Less

I took my Chinchilla there yesterday and was very happy with the service, attention to detail and knowledge. The vet was extremely friendly and explained everything in detail to me. Good place to bring exotic pets, which is hard to find qualified vets that take animals beyond dogs and cats. My cats will now be going here as well. Read Less

My own vet doesn't do boarding so I had to find a local place that does. Since Riverside Animal Hospital boarded, I decided to give them a try. I was going away for about 5 days and was nervous about leaving my dog there, but had no reason to doubt that they would take good care of him. I did the 'meet and greet', got him his shots and left him....  A few days into my trip, I got a call from them saying that my dog was having diarrhea issues and they were going to give him meds and probiotics, I had to say okay because I'm away from home and what was I going to do... My dog had never had these issues before, I assumed he was nervous about being away from me... So, I pick him up and they tell me the bill is going to be about $150.00 MORE than it was supposed to be because of these 'meds'... then, they also proceed to tell me that my dog has a heart condition that should be addressed and gives me this 'estimate' bill for what it would cost.... I already have a vet that he goes to, and they NEVER mentioned this heart condition... why were they 'checking' for a heart condition, anyway? He was supposed to be in boarding only!...  So, my dog has severe diarrhea for days and days and is pooping all over my house when he gets home, probably because of the meds they gave him... Will NEVER bring my dog there again.... think twice before bringing your pet there... Read Less

I love Riverside Animal hospital. The vet saved my cat, Mickey's, life. They understood how much he means to our family. They worked with me financially as well. Without their compassion Mickey would not be with us. Read Less

I would like to thank the wonderful staff and especially, Dr. Portnoy, for taking such good care of my cat, Thelma. Dr. Portnoy..you went out of your way to tend to Thelma's needs...and mine too! Thanks to your care and advice...Thelma is doing well. Again, a great big THANK YOU everyone. Read Less

As the Animal Control Officer in the east bay area, I have been working closely with the doctors and Vet Techs at Riverside Animal Hospital. I have been very pleased with our working relationship. All of them have welcomed me and the animals I have brought to them which they attend to with wonderful care and compassion. I also bring my own animals to them for treatment and again feel they receive excellent care. We recently had one of my cats become very sick. Dr. Harris, Dr Portnoy, Krista and the staff were so compassionate towards my family and I.I thank them all for their care and compassion and look forward to our continued working and family pet relationship. Read Less

We have taken our three dogs to Riverside Animal Hospital for preventive medical care, treatment when they were sick, and for boarding for about 30 years. We had a Springer Spaniel who lived to 13, then an Airedale who lived to 13, and now we have a puppy. The veterinary doctors and staff have been consistently attentive and we have always been pleased with the care our pets received there. Read Less

This is a small veterinarian's office, so the word "hospital" in the name is a misnomer.  My cat got good enough treatment here.  I can't be enthusiastic, however, because their fees are over the top.  Vets used to be affordable, but now I pay more to the vet than I pay to my own doctor.Unfortunately, my darling cat had to be put to sleep (that 10-minute procedure cost $82.50 all by itself).  Now I plan to go pet-less just so I can avoid being ripped off by vets. Read Less