We made the mistake of thinking "conveniently located" was a factor in deciding which vet to use. Initially, things were okay (not great, just okay), but when we started having serious problems with o... Read More
We made the mistake of thinking "conveniently located" was a factor in deciding which vet to use. Initially, things were okay (not great, just okay), but when we started having serious problems with one of our animals, and given the runaround, we began to realize this was not the vet office for us. Things you should know:This is a 8 - 6 office. No weekend (Saturday) hours. It's only convenient if you don't work weekdays, during the day. The office is located in shopping center, in the middle of several other storefronts and has no designated parking. This is fine if you can pick up your animal and walk from the parking lot to the door. If you have a large dog, and it's July, and it's 100 degrees, you might not want to go here because you will have to walk your dog across hot pavement to get there.The waiting room is big enough to hold one Great Dane, and maybe 4 other "lap" animals. Put two medium size dogs in there that don't like each other and it gets interesting. *Edit: Waiting room size has been increased since I posted this, but still has parking / hot pavement issues.The reception staff seems like they don't want to be there. One of the female staff (Lynn or Liz - I can't remember her name) had an attitude every time we were in there. The young man working the desk made us stand and wait to check out one day while he scheduled a drug test (for himself) on the phone.The techs were AWESOME (the star in the rating is for them) they were caring, understanding, and gentle with our fur babies. They seemed genuinely affectionate to them all. They were the only reason we hung around for as long as we did.The final straw and why we left this office was after about a thousand dollars invested in care on one animal, we were told, by one of the doctors, "I can't help you." We were told we had to drive 4 hours get the problem fixed. If we had to go elsewhere to get the problem fixed why weren't we told that before we spent so much money on somebody attempting to fix it?Fortunately, a co-worker recommended another local vet who was able to resolve the problem within a week, in one visit, for half of what we spent at this place. We will NEVER go back to Buckwalter. Read Less