After being with this vet for some time we decided to take our business elsewhere. When we need something simple for our dogs such as flea or tick, it requires a visit and a guilt trip into a $250-$400 bill. I have spent 4 hours in that building running countless expensive tests on my healthy dogs just to get flea medicine. The kicker for us was that we wanted to take our Brittany for a grooming to get ready for Christmas and would be boarding her soon as well. We simply needed a copy of her rabies certificate. I stopped by in person on 12/14 and the receptionist claimed that since her rabies shot had not been performed at East Cooper they could not provide me with a copy and that it was expired anyway. All of her records had been faxed over from our previous vet so I found it hard to believe that they wouldn't have something so relevant to my dogs health record on file but somehow “knew” it was expired. After about 30 minutes of back and forth she was able to “find” the faxed over copy, only after I was guilted into setting an appointment for my dogs to come in the following week. To my surprise when she provided me with the certificate I found that her rabies were not actually expired. In addition to her rabies certificate I was provided with an itemized list of things that had to be done at her appointment including heart worm re-tests and blood work being redone, the receptionist claimed that we would be unable to get preventative medicine for heart worm if she did not get retested. She had already had all this work done and tested negative in May! The quote before surprises and add ons came to over 200$ which in our experience always translates to $400+. I called another vet to ask if they are taking on clients and thank God they were. They had everything faxed over from East Cooper and they told me that these tests are only required once a year and its not necessary to “re-test” multiple times per year for heart worm and they could see no reason why our vet would deny us preventative care for our pets based on the records that were faxed over. You can't have anything done by East Cooper unless you agree to an extremely in depth and costly visit. The other vet told me that for the things I need including rabies when the time comes will cost around 80$ total out the door. UNBELIEVABLE. Read Less

Best vet in Mount Pleasant!!! Whether it is for a routine visit or an emergency, they are terrific. We would not think about going anywhere else. They have helped us through a loss of a pet, surgeries and all our check ups. The customer service is way above expectation. They treat you and your pet pet like family, you could not ask for more. Read Less

Drs. Sauls and Stewart and their team are OUTSTANDING!  They go beyond the call! It's nothing to get a late night call from Dr. Sauls or an email at 3 a.m.  She doesn't stop caring for all of her patients.  The doctors are up on all the latest medical information, foods, meds, etc.  I just don't have the adequate words to tell you how incredible, knowledgeable and caring these doctors and staff are to all of their clients! Read Less

Dr. Sauls, Dr. Stewart, all the techs (Lauren, Carolyn, I don't remember everyone's names, but seriously all of you!), and Karen (receptionist) are so kind, caring, and compassionate. Our golden retriever, Ava, has been sick for the last few weeks and everyone at ECAH has gone out of their way to do everything they can to make her better. As a result of all of their time, energy, and expertise, Ava is on the mend and we couldn't be happier to have her healthy again. I am so grateful for everything you all do! Thank you! Read Less

The office is very nice.  However, in the midst of a serious canine flu outbreak, they have a bowl of water in the waiting room for ALL dogs to share.....sick dogs, well dogs.  It is counterintuitive especially when there is a flyer about canine flu right on the counter above the "community water bowl".  So much for universal precautions.  I mentioned this to the vet when I was in and she looked at me like I was crazy.  Also, the office staff....one of the techs tried to DRAG my dog to the back for a shot.  I literally could not get my finger between my dogs skin and the slip lead.  The office staff also insulted my previous vets on numerous occasions by stating that they had not sent records.  I know this was not true.  In addition, I brought all 4 of my dogs in for a flu booster (which they over charged....$38 for the booster, most vets are charging $28-$32) and, they repeatedly asked me what type of flu shot the dogs had.  I repeatedly told them and said I was 1,000% sure.  As I was leaving, after they had given my dogs the shot, the tech said, "we will just double check with your vet, who has not answered our numerous calls, to make sure we gave the correct shot".  How many times do you need to insult me?  (And my vet?)  Lastly, I walked up to write a check and the girl at the desk says, "we just stopped taking checks".  Really?  Is that information that should have been conveyed to me when I made the appointment the previous day?  And should there not e maybe a sign in the waiting room? Luckily I was able to pay cash.  Then as a final insult, I asked that they print out a record of the shots for me because I told them that with all the choices for a vet in Mt Pleasant, I would not be returning, imagine my shock to see that of the 4 dogs and the 4 records ("vaccination certificate"), only two of the dogs had the correct vaccines on the certificates.  But yet my previous vet is the one with the problem?  When I called the office to point out the mistake, I was again treated poorly and asked if I wanted to "come back in" and pick the certs up.  No.  What part of I am done with this practice presents difficulty as to understanding?  I have asked that the vet owner and the office manager call me but as of yet, crickets.  I have to question the care that animals receive here based on my personal experiences above.  There are better vets out there and in my opinion, practices that are more savy about animal care.  Find one of them and by pass this practice. Read Less

I can't say enough good things about East Cooper and Dr. Sauls! We take our two dogs here and they are always helpful and patient. One of my dogs is a little overweight and we had to put her on special weight management dog food. They always look out for our dogs and their needs. Charges are always very reasonable, and even though I don't live in the area, I drive 30 minutes to bring my dogs here. East Cooper Animal Hospital is the best! Read Less

Love this veterinarian and her staff - Lenny & Lola will be going back to Dr Sauls as needed - she is kind, gentle & explains everything. The staff is very helpful & always gets back to you in a timely fashion. It is so great to find a good place when you are new in town. Our Yorkies are part of our family so their medical care is important. The charges here are also very reasonable and we never need to wait long for our appointment. Thanks East Cooper - you rock! Read Less

We have been bringing our dogs to Dr. Saul and her staff for a couple of years now. Everyone there is GENUINELY caring and attentive to both human and pet needs/concerns. They have always assessed , diagnosed and resolved any issues our pets have had very quickly. We are here to stay :-) Read Less

I have been coming to this clinic since it was George Veterinary Clinic.  Dr. Sauls took over a few years back. We continued to see her, and even after moving across town to where driving to the clinic is a bit inconvenient, we remained loyal to her and her team.  While the transition period was a bit rough and there were issues with staff and changes in the business, her care and professionalism never wavered.  Dr. Sauls truly cares deeply about each of her clients and it shows.I can't speak highly enough of the other vets there, too.  The whole team took exceptional care of my dachshund when I, bawling hysterically, brought her in with a ruptured disc and was paralyzed in her back legs. They rushed me back with vet on staff who did a quick exam and walked me over to the emergency vet next door to get more tests done.  Everyone helped keep me calm and were extremely caring; they even called the next day and over the next few weeks to check on her!  A year later her back flared up again, right at the same time I was about to board her while I went on a trip.  Dr. Sauls so kindly offered to board my dog and keep her in her own crate back in Dr. Sauls' office where she could rest and not be disturbed by other dogs in the knennel area.  I couldn't be more thankful- I knew my dog would be in excellent care and have close supervision should anything happen while I was gone.  I was able to feel at ease and enjoy my trip knowing my dog was in excellent hands.I highly recommend Dr. Sauls and her team- you will not be disappointed :) Read Less

The Doctors and rest of the staff are AMAZING! They are so good with my little "squish face". You know you have a great vet's office when your dog is uncontrollably excited when she realizes where she's going. I'd give ECAH 100 Stars if I could! Read Less

Great doctors and staff. Everyone here is wonderful with my cat and with me. They even gave me ointment and gauze to clean up the scratches I got trying to get the cat in her carrier at home, to get her to their office... very kind and thoughtful people. And they are very reasonable when it comes to helping me understand and decide what my cat does and does not need. I'd recommend them to everyone who has a pet they love... Read Less

My family has utilized the services of East Cooper Animal Hospital since it opened. Dr. Sauls and her team have taken incredible care of my animals, a cat and a senior dog. They have shown great knowledge, care and compassion through difficult times and I highly recommend their services.Read Less

Dr. Sauls and her staff are amazing and treat each of their patients as if they were their own.  Taking your furry family member to the vet is like taking your child to the pediatrician.... you hope for excellence, kindness and compassion every time.  Well, Dr. Sauls and her staff deliver that consistently.  She recently helped my cat get through a very tough urinary blockage, taking the time and many steps to help him clear it without painful catherization.  She is incredibly dedicated to her patients, even calling/texting me after hours to let me know how he was doing.  And last year when our beloved 12 year old Golden Retriever had to be euthanized due to a tumor on her heart that was bleeding into her abdomen, Dr. Sauls and her staff gave our furry girl and our family the incredible compassion and comfort that helped us through that heartbreaking time.  As a military family, we've traveled the country and seen many vets and I can say that Dr. Sauls is an exceptionally skillful and compassionate doctor.  You can tell that she loves her job.  And- the office has been beautifully remodeled.  Feels like a spa. Read Less

Felt great bringing my new little homie here. Just acquired a Yorkie that was rescued from somewhere in Wilmington. All of the dogs I have ever claimed as my own actually always belonged to someone else. Family, neighbors etc..., but I took on this Yorkie as my own, so it was important to find someone that I felt comfortable with, who wasnt going to try up-sell unnecessary-ness to me, and who treated my pet like the special little guy he is. 2# needed vaccinations, typical tests, etc..etc. The tech was really nice, and played with him a bit before they started their examinations so he could get comfortable with her. I believe her name was Brittany. Very cool. The ladies at the front were great! They both interacted with me and 2# upon entry. Smiling and holding him while I fuddled around with keys, paperwork and stuff. The rooms are bright, friendly and very clean. Dr. Stewart was really great. She explained all of the vaccinations as she was giving them to 2#, and gave me options for flea and tick goodies that dogs need. There was an issue with one of his teeth, and she inspected it thoroughly showing me everything that she was finding, and it turns out one of them were very loose and has to come out :(But as important, she broke down the cost to me without making me feel ridiculous because I don't have doggy insurance, or a bank account designated for 2#. Not hating on those that do, but my pockets aren't that deep. The vaccinations, the flea prevention, the dental work, everything was plainly broken down to me. The necessary, the 'should take care of soon-s', and the optional-s. Very fortunate I found a great vet on the first try. Thank you East Cooper Hospital!And side note--Dr. Stewart has a firm handshake. Not a relative point for most, but that exudes confidence and security in your work. Definitely appreciate that! Read Less

Jasper and I felt welcomed as soon as we entered the building. The staff was kind and friendly and I always love seeing a bomb-proof office cat at the vet - this was no exception! Dr. Stewart was extremely thorough in Jasper's exam and respected my choice to be more conservative with vaccines. The technicians were gentle with Jasper and he never got fussy being around them. We look forward to using East Cooper Animal Hospital for all of our veterinary needs. Read Less

Jasper and I felt welcomed as soon as we entered the building.  The staff was kind and friendly and I always love seeing a bomb-proof office cat at the vet - this was no exception!  Dr. Stewart was extremely thorough in Jasper's exam and respected my choice to be more conservative with vaccines.  The technicians were gentle with Jasper and he never got fussy being around them.  We look forward to using East Cooper Animal Hospital for all of our veterinary needs. Read Less

We have two cats who have both been over to ECAH and I couldn't be more pleased. First of all, the staff is very friendly and takes the time to get to know my pets. Marci is very attentive to their needs and makes sure they have everything they need as far as shots and flea prevention. The exam rooms are very clean and the staff always has little treats to give the cats to help calm their nerves (because what cat likes the vet?). When comparing to other practices we have been to, ECAH provides better service as a lower cost, which is important when you have two sick animals. We've only had to leave one cat there longer than their visit (she needed fluids) and she (while being sick) seemed to feel at ease when we went back to visit her. Definitely give them a call! Read Less