I gave them a 2 star only because they did a great job with my kittens declawing and spay, she is happy, healthy and looks normal not buthered, no serious complications, however...The instructions you... Read More
I gave them a 2 star only because they did a great job with my kittens declawing and spay, she is happy, healthy and looks normal not buthered, no serious complications, however...The instructions you are sent home with says if you follow them but something still happens to the surgery areas, they will take care of it free of charge. That is not the case, my Sophia had her cone on at ALL times, it was very stressful for her and I but I followed every instruction of care given and when I took her in for her 7 day check up, they claimed her paws and incision were infected and said it was due to licking...well she had her cone on so not sure how that could of been the cause! I had to pay 35.00 for a shot, at this point I thought ok, is what it is as I want her well IF she even had an infection as nothing looked wrong to me and I have had several cats declawed and spayed. 2nd visit, 14 days after surgery...I had to leave town due to my son graduating from the Air Force so I paid a friend to take her, I told her to keep me posted...she text me that she had an ear infection and needed another 35.00 shot, also gave her Zymox. I explained that I have Zymox at the house (she stepped outside to call me as it was to noicey inside) when she went back in to tell them, they were rude and pointed to the sign that says no returns on meds. Ok...well maybe under certain circumstances I can understand this but she clearly stepped out to call me, the box was still sealed and so was the Zymox (25.00) they refused to take it back and refund money even if it was in her possession 5 min. Also, when I was scheduling the surgery, i asked if they sold yesterdays news, the lady said yes, at a much lower price...so i got some (each visit) 5lb bag for 10.00, I should of researched this myself but shame on me for assuming i wasnt being conned just to buy theirs (I found a 30lb bag same brand for 15.00!) Then to top it all off, when I emailed them my thoughts of feeling conned, mislead, lied to...I was told I brought my Sophia in to her check ups WITHOUT her cone on and thats why I had to pay extra for any treatments! I assure you she had her cone on then and for everyday since her surgery! I was also told that her ear infection didnt come from and complications...really? She obviously couldnt clean her ears due to the cone which by my calculations stems from the surgery and healing process...again...I FOLLOWED ALL DIRECTIONS and supposedly she still got an ear infection, paw infection and incision infection. Wont go back, its beyond the money part of it even tho thats a huge part to me, its now being called a liar and basically saying lump it, we are in control.
Maybe they are just fine when it comes to small things like vaccines ect. but people wanting to go here for surgerys...beware of all the extra costs after surgery, they will figure out a way to get more from you claiming you neglected your pet during the healing phase and didnt follow their care instructions regardless if you did. Read Less