Today was a rough day. I had to say goodbye to my sweet Chika. Although extremely busy, Port Royal Vet found time to allow her this last visit. Chika had surgery twice to remove cancerous tumors. After the 2nd surgery, Dr. Martin and I agreed Chika couldn’t go through that again. The tumors returned over the next couple of years, and lbecame truly massive. I love and trust Dr. Martin, but today she was away from the office. I met Dr. Marikay for the 1st time in the years I’ve used Port Royal Vet, and I was so grateful for her attention to Chika and to me. She and the staff were incredibly attentive, caring and supportive in this devastating final outcome. They couldn’t have treated me with more kindness and respect. They felt my heartbreak and even made a doggie “sundae” for me to give to Chika. I was allowed to hold her into her final departure, even with the challenge of the Covid virus present. They managed to meet the proper precautions while giving Chika the dignity to not die alone. Although my heart aches for my loss, I couldn’t feel more comfort than that which they provided. They were all wonderful. Thank you. Read Less

I debated on writing this review, but feel like it's necessary for consumer transparency, particularly as people go through the important process of appointing vet care of their treasured animals. I'll start by saying each vet throughout the years has been extremely thorough, caring, and has delivered great service, all while keeping me well informed, hence, 3 stars. Ultimately, this should be weighted the heaviest, and I would tell anyone that the veterinary care here is extremely proficient, and more importantly, the end of life care and compassion exhibited by Dr. Martin and Dr. Greiner was incredible, and something I won’t forget as I had to make the very difficult decision to put my dog down. In fact, this review would be drastically different if it weren’t for the kindness and empathy from Victoria and Dr. Greiner on the day my sweet pupper was euthanized. They were great… However, the front office staff is absolutely horrific. They are unorganized, they move with 0 sense of urgency, and since it's your first impression and last experience on the way out, it really tends to taint anything positive. Any time you call for anything, expect to be placed on hold for a very long time. Also, expect to have to call back because they often 'forget' they've placed you on hold. When I would schedule wellness visits, I would always make it abundantly clear that my dog was super anxious in the waiting room (the waiting room, it’s uh, a little tight) and I would tell them my schedule doesn’t matter, please give me a date/time with the least amount of traffic possible. The response was always “haha, all dogs are anxious at the vet!”. No, really, if there was ever more than one animal in the waiting room, it was just the most unpleasant and hellish experience for everyone involved. On the last wellness visit in April, I asked for the first appointment of the day, see earlier point. For a basic visit and shots, I was there for 2.5 hours, with the last 30 min spent waiting at the front to pay. There wasn’t a line, I literally stood there waiting while staff moved in slow motion filing paperwork. When I made the decision to schedule the appointment to put my dog down, I did this via email because I didn’t want to have to be placed on hold multiple times, I knew I’d be upset, and I needed to know what my options were so I could proceed with the best path and the most peaceful option for the most loyal companion anyone could have. I scheduled a house call, because I wanted peace for my pup, and I was already feeling overwhelming grief. The appointment was scheduled for 3:30. Now, you certainly don’t want someone to come early for this type of thing, but when 4:20 rolled around and I hadn’t heard anything, everyone was just extremely anxious. I get a call from the vet, and instead of saying I’m sorry we’re running late, it was a call to collect payment so they could send the vet en route. This was unacceptable to me, you couldn’t give me a courtesy call earlier in the day to tell me you’re running late, but you call to collect payment? I have to say, I really didn’t envision some of the last moments with my dog being spent reconfirming the 4 digit security code on my American Express card. Collect the information when the appointment is scheduled, and if something changes, don’t run the credit card. Or, collect the information well after when emotions aren’t as high. Everyone at the house couldn’t believe the poor taste. I wasn’t a new customer, I’ve been going to this practice for years. Nonpayment should never even have been a concern. Lastly, Dr. Greiner mentioned a paw print they would do prior to cremation. When I went to pick up her cremains, there was no paw print. I inquired about the paw print, no response. This was really important to me, for obvious reasons. If someone screwed up the paw print, it’s a real shame, but to not even respond? That’s the last customer service impression I’ll have on this practice, during one of my most difficult weeks. Unfortunately, it’s truly indicative of the service from the front office. Read Less

I love Dr MK, she was very helpful with our first puppy (that she happened to also have done the spayed surgery on) and very welcoming with our second. We never had any issues, and if it wasn't for us moving over a hour away we would've still had her as our vet. Dr MK and her staff also was more than happy to help even in off hours in case on an emergency. Wish she had a practice here. We also love that her staff and self not only do their jobs but also help whenever they can in the community. Love love love this place. Read Less