I took (Bear), my Lab mix here for the past 14 years. I had him on one of their health plans. I have always been happy with their service. The staff have always been extremely nice. Unfortunately Bear got cancer and went down hill. He was 14 years old when we had to put him down. Dr. Wood took good care of Bear when he was sick and even when we had to put him down. I would HIGHLY recommend Dr. Wood because her genuine concern for my buddy Bear and also with other dogs I have seen her with. She gave recommendations when he was sick on various things she could give him or do for him and was not pushy on any sort of medicine and/or treatments. She goes above and beyond to take GREAT care of your pet!! She's the BEST!!! Candi is usually the other staff member that has been with Bear. She is so sweet and extremely gentle and caring when taking care of him. And she was also extremely nice with me and answered all my questions even IF I had to ask more than once because of my forgetful self. I recently adopted a Bernese Mountain puppy and already knew exactly who I wanted to be his Vet. I made an appointment at this location and requested that Bandit be seen by Dr. Wood. When I arrived at Banfield, the staff at the front desk were nice and professional when they checked me in. I asked to make sure that Bandit would be seeing Dr. Wood and they said yes. Within a few minutes, Dr. Wood and Cadi (associate) came out, saw me and both of them gave me a huge hug and Bandit also got a lot of lovin'. Both Dr. Wood and Candi treated Bandit so warmly, just like they always treated my buddy Bear. THANKS Dr. Wood, Candi, and Bandfield Staff for always making me feel so comfortable and giving my pets the best care!!!! Read Less

We recently switched Banfield locations. Not due to bad servce but simply for the fact we moved,  and this location is much closer.  One of the great things about Banfield is that they have several locations.First impression was a friendly staff ready to assist. So that was positive.  When we took our seats to wait for our appointment, I noticed a slight wet dog smell and what appeared to be a small pee pee trail on ground.  Not a lot but enough to notice.  We were soon called into a room. The staff and vet were very friendly, thorough, and caring to our pet. It is so important and very comforting when you are able to find others who care about your fur baby as much as you do and we definitely got that feel here. Read Less

Took my dog in on a Sunday because she was having pain in her paw. They did a minor surgery to check it out and were able to get some grass awns out of her paw for a very reasonable price. She is a pit mix and they were so sweet to her! Read Less

This location has been a nightmare to deal with. We just moved to the area but have to continue to drive to our former location, 30 min away because they don't give us any issues. The Rock Hill location demands we book an appointment every time we need a medication filled. The last time we filled it took them 30 min to simply print out a prescription. Afterwards I realized they gave us the wrong dosage. Our former location fills our prescriptions no problem the day of. It should never be this much of a hassle to give your dog vital care. They make it very stressful and difficult when it should be the opposite. Read Less

Our cat had a stroke in their care, no one noticed, or even mentioned it. They always push for drop off appointments, and our cat is pretty high strung. We had a four month old at home so thought it would be okay. They called us to ask if they could sedate our cat because they couldn't examine him. We picked him up and they said all was well. Our cat was disoriented for days, vomited. He lost 80% of his body weight and is now deaf. When we took him in, they said "we don't see anything wrong." I will never trust them with another pet. Sure they have great hours, but that's about all they have. Extremely sad and disappointed. Read Less

I've been taking my Diesel here since I got him @ 6 weeks old. He is a Blue Pitbull and we haven't had any negative feelings or actions toward him. I haven't had any problems from any employees here. Everyone is helpful and friendly. He was neutered and microchipped yesterday and the cost was actually cheaper than what I was informed that morning. They check up on him to make sure he is ok and comfortable. He is on the higher wellness plan which covers damn near everything. Dr Cooley is our absolute fave! Read Less

We have been with Banfield for a few years and had our dog on the Wellness Plan . I wouldn't take my pet anywhere else. The veterinarians and the whole staff there are outstanding. After our dog passed away in a terrible accident,  they showed us so much compassion.  Now that we are adopting a new puppy,  we will be going back to Banfield and getting our puppy on the Wellness Plan which is the best plan to go on in order to take care of our puppy in the best way possible. Read Less

I would not recommend the vets here. They nickle and dime you for everything. I have 3 dogs and they are all on the Wellness plans. I also feel as though they are very judgmental towards Pit Bulls. I have been with Banfield for years. Its a shame to see this location act the way they do. Read Less

I do not recommend ANY of the vets at this location. We have 3 dogs that are all on Wellness Plans. The vets tried to nickle and dime us for everything. I also felt that they were judgmental towards my Pit Bull who is very well trained and well mannered. I felt like this location was not personal at all with my dogs or my husband and I. I have been with Banfield for years. Its a shame to see this location act the way they do. Read Less

LOVE this Banfiedl! The staff here are so wonderful, friendly, knowledgeable, and helpful. Always accommodate my pup when things come up without an appointment, and are always available to answer any questions or concerns I might have. Read Less

I was scheduled a 3:15 appointment on Sunday 2/21/16. They did note that I was double booked and it could be possible that I get charged $50 for after hours care. I thought about this and said "ok" even though that it seemed unlikely since all my dog had was a damaged toenail. Unfortunately I sat there till 4:30 till we were seen. It took them about 45min for the procedure to remove the nail and have him back to me. I was still charged the $50 because they went past 5pm. This is ridiculous and it is safe to say I will not be going back to a Banfield. $450 to remove a toenail. I was charged 450 twice as well!! Another issue I get to deal with, thanks Banfield. Read Less

The clinic is convenient to me, I have to doggies and one is allergic to almost everything. The vets at this place are very caring, after any sick visit I get a follow up call to check on my boys. The staff knows me and my husband and both our puppies. The only issue I have is when they are over booked and I have to wait but other that they are friendly and my dogs love the staff. I have the insurance since my first puppy it's been almost 3 years. Read Less

I was able to get a last minute appointment at the end of the day. The staff was friendly and genuinely cared about my concern for my animal's health. Dr. Heidi Cooley was amazing. I will definitely make this my pet's place for all her health needs! Read Less

I have to say I've been shocked. Growing up we had one vet my whole life and he knew us personally, and our dogs. I fully expected a assembly line type deal that wasn't at all personal, happily, that's not been the case. We signed our pup up for the wellness plan since he requires all the shots and what not. The staff here are very friendly, and go out of the way to make sure you are taken care of. The staff all remember my partner, myself, and our German Shepherd. The vet and her assistant are very good about following up after a visit on any problems that might have been noted.Read Less

I am so OVER this place! I have 3 animals and have taken my pets to other locations in the past but this one has just ruined my experience! The person that answers the phone thought he had the knowledge and expertise to tell me that it was okay that I start giving steroids to my pet again; however, when I came back in to speak to the ACTUAL DOCTOR, she said that he was completely in the wrong and that it was not a good idea to do that. Steroids are not something to just mess around with. I took my cat there to be "put down" and they did not explain the process that well to me. I was sitting in the room consoling my cat because I thought she was about to die at any moment but they came back into the room to "handle that". I call them for a question and they claim that they will call me back but they don't so I have to call SEVERAL times to get my question answered. Last but not least, the nurse was very rude to me IN PERSON during an appointment AND over the phone (bc yes, go figure, I had to call AGAIN bc they do not do their job). She interrupted me and was very unprofessional. I cannot wait to cancel my pet insurance and find a new vet! Read Less

If you're looking for any sort of customer service at all this is not the pet hospital for you. They aren't any less expensive than other vets and in most cases they are more expensive. Yet, the quality of service you get is more like fast food. I recommend going elsewhere. Read Less

I have a 7 year old female lab mix.  She began vomiting, not eating and later the same day not drinking.  The next day we got her to eat and drink.  She was more herself.  On the third day she had reverted back to vomiting, not eating, not drinking much and there was a small amount of blood in her vomit.  With her regular vet being closed I took her to Banfield in Rock Hill, SC.  The lady at the front desk was very nice as was the vet tech.  The vet came in and immediately I did not like her.  She was making assumptions about the care that I provided my dog.  When I tried to talk to her I felt as though she was not listening to me.The vet had blood drawn to run a test.  They did such a poor job.  I have never seen my dog SOAK a gauze after having blood drawn. The Vet then told me my dog had pancreatitis and needed to be taken to a hospital and put on an IV.  It did not seem like she was very confident in her diagnosis - it was more like that was the closest thing she could find in the book. The tech seemed better able to explain the test result and more willing to talk and listen than the actual vet.  The vet then prescribed several medications and prescription food - which she would need to be on the rest of her life.We took our dog home without the medication or food.  We were feeding her plain white rice and giving her unflavored water with electrolytes.  All the while doubting our decision to bring her home.  She stopped vomiting and perked up.  Playing with toys and running around a little with her sister.The next morning she woke up at 4:30.  She spit up a little clear liquid.  Then she was very slow to move around and did not want to eat or drink.  We decided to take her to the animal hospital in Columbia, SC.  They ran all of the tests on her and came back with no evidence of pancreatitis.  They gave her an injection for the vomiting.  Told us to keep her on the rice and add chicken.  Incorporate her regular food (which is Science Diet - not some cheap full of filler food) slowly.  And keep giving her the water with electrolytes.By that afternoon our beautiful girl was up and running around.  She hasn't vomited since before we took her to the second vet.  No blood.  No diarrhea.  Nothing.I will never go back to Banfield again.  That is my personal preference. Read Less

Took my 9-lb dog because he was vomiting and in pain when you touched his back... Vet gave me 4 different medications and was told if he feels better you don't have to come back. If he doesn't then come back for follow up... I wasn't convinced that the Banfield vet knew what was wrong and didn't seem confident. Kept saying I don't know so I took my dog, all his medicine and went to a vet recommended by several people. Well other vet, NOT Banfield, told me, "Wow, they gave him all these antibiotics? It's because she didn't know what was wrong with him and one of these would knock out whatever he had."He also proceeded to tell me how Banfield rips people off on the wellness plan. If you value your pet's life, DON'T take them to Banfield. I was even told by a PetSmart employee NOT to go to Banfield. Even he/she doesn't trust them. I now take my pet to another trusted vet and it does NOT cost that much. Banfield just raises their prices up drastically to make you think you're getting a discount and you're not. PLEASE do your research and do not go to Banfield. So after I cancelled my plan with Banfield, they send me a $200 collection letter to which they say it was for services that the plan covered for the year even though my pet no longer was on the plan but supposedly even after I canceled and we never went. Somehow they say the vets still provided for my pet? Really? I will never ever take a loved pet to Banfield. They don't care about your pet. They care about how much money they can make off you. Read Less

My experience at Banfield Pet Hospital was a great experience. I brought my rescue chihuahua in to get her signed up for future visits and her first set of booster shots.As she was tested for certain things like heart worms,hook worms ect they would inform me of the expense and procedure costs.I was able to get a running total of what needed to be done and how much i had to spend.I also signed her up for the optimum wellness plan.Very little cost per month to  ensure she is in good health and a happy dog.Will be going back soon.Also,i have to state how convienent it is to have the pet hospital in the pet smart store. i am a happy customer.The wait time was very little,staff was professional.They even called me the next day to check on my dog and see if she had any side affects from the boosters given.Awesome!!!!!! Read Less

It is the best veterinarian I have ever been to (and I have been to a LOT). The front desk staff is helpful, cheerful,and nice. They are great at accommodating your needs. I have never had to wait long even if I was a walk in. Dr Smith is great. The vet techs are great. They truly care about your animals. Read Less

I have been going to a diffferent local vet for some time and just recently tried Banfield in Rock Hill. I was greeted by a very professional, kind woman at the front desk who was able to fit my dog in for an appointment the very same day. I saw Dr. Collins and she was great. She was very knowledgable and you could tell that she really cared about my dog. I will be returning and highly recommend to anyone looking for a new veterinarian! Read Less

My dog is a rescue and is very anxious about having his nails trimmed. They swore they could do it, no problem. They had 3 people holding him and he was so distressed he defecated and urinated on them. That is a problem in my mind. They said it would cost me over $200 next time. I assume they wanted to sedate him. My groomer trims his nails with no trauma so I don't know why they couldn't handle him. I don't feel I can trust them for my veterinary needs--we go to Ebenezer Animal Hospital in Rock Hill. Read Less