I am looking for a new vet services provider and decided to check out this place. My vet overdosed my cat with the vaccine and made her very sick. I just wanted to ask a few questions, brought the paper work, I needed a professional take a look at it, maybe explain to me better what happened. It would take less than 5 minutes. I like to investigate a little bit about the place before I start using their services because I want to have a good experience with them in the future. I explained briefly my matter to the front desk girl. Instead of answering my questions she started preaching to me about the shots they give to the cats there. I said that I know what shots I can get, it's not the first cat I own. After this she went inside to talk to the vet. The vet said that to answer my questions I have to make a wellness visit. My cat already had all the tests and checkups done, I came just to talk. This place is money hungry, they won't even talk to you for free. I have three pets and I am a very loyal customer, I don't mind to pay extra when it's necessary. This place will never have my business because all they want is money. I am sure there good vets with integrity and work ethics but you won't find them in Banfield. Read Less

I am looking for a new vet services provider and decided to check this place out. My vet overdosed my cat and made her very sick. I just wanted to ask a couple questions, brought the paperwork with me, I needed a professional to help me understand better what happened. I like to investigate some about the business before I start using the services because I want to have a good experience in the future. All this would take less than 5 minutes. I explained my matter briefly to the front desk girl and instead of answering my questions she started preaching to me what shots my cat can get at their hospital. Well I said that I already know all this basic stuff, I just wanted their vet to give me a couple minutes before I decided if I wanted to be their customer. The girl went inside, came out and told me that if I wanted to have a consultation I had to make an appointment and bring my cat in. My cat just had all the tests and checkups done, they wanted me to pay them just for talking to me? It's a very money hungry company. I actually have three pets, I am a loyal customer and I don't mind paying extra when it's necessary. This place will not have my business because all they care about is money. I am sure there are good vets with integrity and good work ethics but they obviously don't work for Banfield. Read Less

The best vet clinic I have ever been to! Great experience, good customer service,good service for your pet. Loving and caring staff to take care of your pet in the event of an emergency or for an appointment. Very experience doctors and vet tech to keep you updated on your pet. Read Less

I feel the quality of care here is good. The vets and the front desk staff and the vet techs are wonderful. But I do no like nor do I understand why it takes so long to process your pet in. I get that your doctor needs to take her time and fully examine your pet. There is no reason to have to spend more that 15 minutes per person just to check in and do paperwork. The lines can get ridiculously long. And this is WITH an appointment. If the company could figure out how to make this more efficient, I would give this place more stars. But the long wait happens every single time and it is incredibly frustrating. I am standing in line right now for an 8 o’clock appt and I have been here for 20 mins and I am still waiting when I was only the third person in line and they have two techs processing people in. I also notice that each question they ask to enter in the computer, requires about three to four minutes each and several clicks while we both wait on the software to do something. Then there is some reason to walk back and forth doing something with the paperwork. Then they ask you to sit and you just wait. There are times when the wait is short and others where the wait is very very long. On drop off days, when they do a comprehensive exam, I get a call around 4 and I’m told my dog is ready and I can come get her. I arrive at about 430 and I still wait for all the same length of time to just tell the front desk that I am here to pick my dog up. Then I’m told to wait again while more paperwork is done and the dr comes to talk to me. Why not have all this stuff prepared and just take my money, get my consult with the dr and give me my dog. There is a 45 minute wait before any of that even happens. When you check out you have more questions, and if medication is going required, that is another 20 minutes of the tech passing back and forth again. If you require prescription food, you cant buy it from them, you have the second opportunity to wait in another line as a petsmart customer. And this is if you are lucky enough to find it in stock. At which point you better have your prescription card because they won’t sell it to you without it. And your pet perks loyalty card doesn’t store any of that, which is really stupid. Why not allow prescriptions to be stored on that card? Then at checkout, you get about 5 to 10 full sheets of paper with information that could be consolidated on to one single sheet. The only reason I continue to drive across town to visit this Banfield is because I love love love Dr Campbell, Dr Burgette and Dr Carter and the techs and front desk personnel that are so great with my pets. In fact I wish I could review the company processes separately from the care providers there. The regular visit prices are okay and the well care plan is a good idea. The company could benefit from an analysis of the check In check out process and more efficient software. Read Less

I love Banfield and all the staff. The Wellness plans make it affordable to get my pets vaccinated every year and have bloodwork done yearly. The Vets are super knowledgeable and have cared for my dogs when they were sick. Read Less

VERY UNPROFESSIONAL!!! THEY BEEN TAKING MONEY OFF MY CARD EVERY MONTH AND WHEN I HAVE AN EMERGENCY FOR MY DOG.THEY ARE ALWAYS BOOKED UP AND CAN'T SEE HER. SO WHY ARE YALL TAKING MY MONEY FOR IF MY DOG CAN'T BE SEEN WHEN I CALL. SMH I DON'T RECOMMEND NO ONE GOING THERE NO SYMPATHY AT ALL. THE STAFF NOT FRIENDLY AT ALL. Read Less

I was completely ignored for 45 minutes past my appointment time, despite the front desk having a clear view of me trying to control my extremely active large dogs.  I finally asked how much longer it would be, and I was told the vet (one vet on your staff???) was "running behind" and that "it should be any minute."  45 minutes later, I asked again.  I got the same exact answer.  30 minutes after that I left.  While I was waiting I witnessed three pissed off pet owners come in to complain about the (lack of) treatment their pets received, and one woman explained in detail how her pet had been misdiagnosed and almost died.  There are so many other good vets in the area that you shouldn't even think about going to this fly by night outfit. Read Less

I was completely ignored for 45 minutes past my appointment time, despite the front desk having a clear view of me trying to control my extremely active large dogs. I finally asked how much longer it would be, and I was told the vet (one vet on your staff???) was "running behind" and that "it should be any minute." 45 minutes later, I asked again. I got the same exact answer. 30 minutes after that I left. While I was waiting I witnessed three pissed off pet owners come in to complain about the (lack of) treatment their pets received, and one woman explained in detail how her pet had been misdiagnosed and almost died. There are so many other good vets in the area that you shouldn't even think about going to this fly by night outfit. Read Less

Took my 3 year old lab mix in for a sore paw that has been bothering him for a month and other vets haven't been able to figure it out. The vet here took his time and really went through all possibilities. It was one of the best vet visits we have had. The front desk staff and the nurse were all super kind and welcoming. I also love that they tell you upfront what all the costs are. There are no surprises. Read Less

Horrible clinic. I have been a customer of this location for over 10 years. All of my pets are on wellness plans. I had an emergency over the weekend, during normal business hours, and went into this location. My dog had an open, bleeding wound on her neck. Upon attempting to check in, I was informed they had no one that could help and sew her up. There were 3 vets there at the time. I was told they were booked with regular appts. There is a sign on the wall of this place that says sick and injured pets are seen first. Obviously NOT! They told me to go to the emergency vet in the next town. It is very apparent Banfield does not care about animals. At all. Read Less

I have been a long time customer of this Banfield. I love the doctors and nurses but the business is out of control. This is my third bad experience in less than a year. I have 8 animals. They have nothing but 2 or more hour waits, comprehensive exams that I drop off for and they don't get looked at for 6 or more hours, and it's inside pet smart which is crazy in itself. I will be moving my business elsewhere. They need to get it together! Read Less

I have been using Banfield for 5 years, since moving here from Memphis, TN. The day before hurricane Matthew hit, my 19 year old cat was unable to get up or use his hind legs. I called Banfield and they told me to bring him right away. When I arrived, they brought me to a room within minutes and the vet came in to check my cat. Unfortunately and as expected, my car would not be coming back home with me. The vet and her tech told me to take as long as I needed to say good-bye. I didn't want my cat to suffer any longer so I asked that they do what they needed to do for him. I said my goodbyes and they allowed me to take him home and bury him. I cannot thank them enough for their understanding and kindness during such a difficult and emotional time. They still care for our family dog, Bertie. Thank you Banfield. From the Williams Family Read Less

Our regular vet is closed on Sunday and we had a very sick older dog. We knew when we took her to Banfield that it was likely we would be leaving without her. That was definitely the case. From the moment we arrived to the moment we left, every single person showed us compassion, and they truly listened to us. Our dog was 14 1/2 years old and had been in declining health. Many times, places like Banfield and emergency pet clinics work to save a pet's life, and the client ends up spending a small fortune. In this case, I let them know up front that the dog had been in declining health, I had her health records with me, and I asked them to conduct triage but not to conduct any life saving measures without consulting me. The doctors and vet tech both agreed that it was time to say goodbye. They gave us privacy and let us spend some time saying goodbye to our girl in our way. I know that Banfield can have some logistical issues (check in, wait times, etc.), but I'm willing to overlook all of those things when I consider the way they treated my baby and the way they treated us. If quality pet care is your goal, I think you'll find that, in the end, the logistics don't really matter. I'd give Banfield a chance. When you do, focus on the quality of care. Read Less

We just signed up for their wellness plan, and are having huge regrets . We had been scheduled our first appointment to take our puppy in. Its a weekday mid morning appointment and even right now, 1hr and 5 minutes past my appointment time, we are sitting in the waiting area. There are so many dogs around and as this is our initial visit, our puppy has had NO Vaccines.  Very unprofessional and disorganized. Read Less

Made a 5:45 appt for my dog and received email confirmation. Got there and was greeted by a long line. Moved very slowly and when I finally got to the front desk; still stood there. Was informed that I was late for my 5:30 appt and they were closing and didn't have time to see her. When I told them my appt was 5:45 and I was standing in line, was rudely corrected that "No, it was 5:30."  I showed my email and she didn't care to look and asked when I wanted to reschedule. She also said that my phone number needed to be corrected in the system as they had been trying to call me. I showed her my phone (no missed calls) and my number was correct. Needless to say, I had been standing in their line. Annoyed by their rudeness. They're lucky they have the puppy program to make me come back to. Because it's certainly not for their customer care. Unprofessional and rude. Read Less

Worst place ever! Please go see a regular vet. The wellness plan is only good if you never have anything wrong with your animals! I have a huge long story I could type out, but just know that during the time my puppy was under the care of Banfield "veterinarians", she was underweight, did not grow much, and was constantly sick. She could have easily been treated but Banfield was more concerned with money! This is a money hungry company that does not care what happens to your pets! I am still dealing with this nightmare and have had to contact an attorney! Read Less

So here is my dilemma. I used to rave about this location. I love the vets and the nurses are amazing. However, they arbitrarily changed their policy and are very resistant to walk in clients. I understand that a normal vet does not allow same day appointments, and this is why I choose to go with Banfield because they do allow walk ins. When I am polite and call ahead to see what time works best for them so that I am not just "walking in" they push back and tell me that I can go to the emergency hospital. I pay over $1000 a year to Banfield for all 3 of my animals to be on their Banfield plan. If you add in all the other services that I pay for I spend closer to $2000 a year. I refuse to pay more money to the emergency hospital when I am already paying thousands to Banfield. This is completely ridiculous! Read Less

Dr Carter and Dr Pettay are awesome! Both docs have helped with the care of my two dogs: Rocky and Peyton as well as my three cats: Frisky, Ming Ming, and Mercutio. We unfortunately had the sad task of putting down our beloved Frisky after 15yrs of life. Dr Carter was there to help us through that difficult time an she walked us through the process with much compassion and professionalism. Dr Pettay and Dr Carter have also helped us on numerous occassion's when our dog,Rocky has issues with seasonal allergies. They know just what to do to get him back to his normal self and feeling better. If you are looking for great vets,this is the place to go. The only negative I have to say about this practice is they can be quite busy at times due to the location. Other than that they rock! Read Less

Had a 4:30 appointment today- it took 5 days to even get an appointment for a new pet, which is not good.  Then sat for an hour and a half before seeing a vet- I won't be back.  They don't seem to be adequately staffed- not a good experience here.  Go to a real vet who will see you within 10 minutes of your appointment time. Read Less

Have been taking my pets here for the past 11yrs. Dr Pettay and Dr Carter are both awesome. They have helped in varoius ways with my multiple pets: vaccines, allergies, spay/neutering, and unfortunately having to put one down. They are always very knowledgable and compassionate in their service. If you want to take your furbabies to doctors who truly care this is the vet for you. Read Less

I have had my dog on the wellness plan since he was a puppy. The low monthly payment makes it possible to afford neutering as well as all the vaccinations and de-worming required especially during the first year. I also have had to bring him in twice outside of preventive care and have not had to pay anything except for his medications. The wellness plan is well worth the peace of mind it gives and the doctors and all staff we have dealt with have always been incredibly kind and professional. Wouldn't take my fur baby anywhere else! Read Less

The entire staff is professional. However, what has won us to stay is the level of care both towards pets and fur parents Banfield give. The technicians greet our furbabies at their level and always with compassion. Dr. Carter has been awesome. Our 4yr old beagle mix has been primarly under Dr. Carter's care. About a year and half ago she diagnosed her with AHIA, a blood disorder. During which Rosie flaunted with death's door twice. Dr. Carter and her staff worked with us to find ways to best treat this disease. Today Rosie is thriving and at the best of health. I can not speak more highly of Banfield. Even at our lowest they maintained the highest of hope. Thank you Banfield for all you do! Read Less

We love the service at Banfield. While they are busy and popular, because they have several vets and an efficient system, we can always get Buddy and Hannah in for whatever they need. We have both of them under the wellness program so we don't have to hesitate to take them to get them taken care of. One thing I notice is that I don't feel like they are constantly trying to upsell us expensive procedures like I experienced at other clinics. That is especially important to us.Read Less

I have wellness plans on both my dogs and they have had them for their whole lives (now senior, and middle aged). I love that my dogs get great quality care and i dont have to worry about budgeting for big bills twice a year! I also love that if they have any problems, i can walk in and have her seen and it doesnt cost me anything except whatever meds or test were needed. Staff is always friendly and treat my girls with respect and care, and provide great care that have allowed my girls to life a long, healthy, and happy life. When my girls are happy, i am happyRead Less

I cannot begin to give Banfield in Summerville the glowing review it deserves...I fairly recently brought my dog in for his first dental cleaning ever and like any pet owner, I had concerns. They were very accommodating and we had a consultation with the vet the very next day. Dr. Rawlings went above and beyond and answered every question I had. The day of the actual cleaning he was in the care of Dr. Carter and I was more than impressed with the level of care, consideration, and knowledge of these two doctors. The nurses were great too! They were also very mindful of my budget and made sure to call me with any changes! Read Less

We have been bringing our German Shepherd here since day one and we are extremely happy with all the care and advice we have received. Will continue to come here and recommend Banfield Pet Hospital highly. Read Less