Sweetgrass Animal Hospital
Summerville, South Carolina
Reviews
Nancy R.
25 Jul 2019
REPORT
Expensive. Pushy with running tests already done by SPCA. The shot record from the SPCA was emailed to Sweetgrass so they would know what SPCA did in case they did not....Said their tests and shots "c...
Expensive. Pushy with running tests already done by SPCA. The shot record from the SPCA was emailed to Sweetgrass so they would know what SPCA did in case they did not....Said their tests and shots "covered more" than SPCA and automatically recheck for the things. Took two SPCA rescue kittens there for their "free" ten day check up and walked out paying $463.56. Granted the male kitten did have an ear and eye infection so the bill for him was $250.00 and the healthy female was $208.23. Would not recommend.
Kristan A.
6 Jun 2019
REPORT
As my husband I constantly wipe tears from our eyes after loosing our beloved cat we realize this place is all about MONEY!! I really wish I had read all the bad burried reviews they try to hide and n...
As my husband I constantly wipe tears from our eyes after loosing our beloved cat we realize this place is all about MONEY!! I really wish I had read all the bad burried reviews they try to hide and not taken the staffs word on Dr Shannon being a speciality care! I have never wrote or spoke bad on a bussiness ever! But loosing our sweet beloved cat Diesel I can no longer sit quietly! Let me explain our older cat who has stomatitis needed his teeth pulled and I was under the understanding everything would go great which turned out to be completely the worst outcome a pet owner could ever Imagine! On the day of the our cats dental surgery my husband I we're constantly asking questions to which Dr Shannon assures my husband everything should go ok. Sadly it didn't!!We went to go pick up our kitty she warned me that he was gonna be pouring blood. When we saw him I was in shock I couldn't believe my eyes his whole face was covered and pouring in blood! I was trying to be understanding, and said "well cats do have rough tounqe .My husband who is mostly very quiet out in public, whispered quietly in my ears and said wait till we get home and he will call his mom to ask if it was normal. See she has an older chiwaua who had to have all her teeth pulled as well. She rushed over and said it definitely wasn't NORMAL!!And told us to take pics! To this day I can't bring myself to look at them, but thankful I did save them! Dr Shannon acted like she was doing us a free favor by stitching Diesel back up so he wouldn't pour blood all over the house and knocking $300 off the bill which we agreed to stop at $1000 not $1300 the day of the surgery. Now fast foward to 3 weeks later our cat who was starting to recover, has now way gotten worse! So we take him back into Sweetgrass and paid another $300 for them to tell us "We might wanna take him to speciality care" She diagnosed our cat with no having a uti and she's done everything she can do! REALLY?!!!I was thinking so now that I have informed them I can no longer afford to use them after paying over $1651 in less than a month your now suggesting I go to speciality care or Charleston REALLY?!!!' Why didn't you suggest it from the beginning?'!!! They have all of our cats information wrong as well from his birthdate to who his owner is, It's my husbands cat! I just handle all the bills and Dt appts bc my husband is an otr truckdriver and is gone a lot. I loved our cat dearly! But he was always my husbands kitty first! Anyways back to the story our cat was misdiagnosed with uti after surgery turns out taking our cat to a clinic up the street he has now developed Fatty liver disease and jaundice which if it would have been caught in time when Dr Shannon mid diagnosed him with a uti our cat would still be here! Unbelievable!!! So now we have lost our beloved cat, and a total of $2100 in medical bills. Not to mention the days later when our kitty passed having rushing him into urgent specialty care, and being told there is nothing they could do for him. So my husband I said our Goodbyes and how sorry we both we're bc we didn't do our research on Dr Shannon, we didn't take the bad reviews seriously bc of all the positives! I called Sweetgrass after diesel died and asked for just the surgery money back but they did offer to pay the whopping $60 creamation! I sadly do not believe in Creamation bc of my beliefs! Everyone is telling me they should at least pay Atleast half of the surgery cost which would be $500, but I was then told that they will pray for me, and Dr Shannon couldn't get me off the phone fast enough! Now don't get me wrong this place is fantastic for yearly vaccinations, but for dental surgery go to the best which is SPECIALITY CARE OF CHARLESTON! The prices are about the same as Dr Shannon charged us for someone who is just practicing dentistry! So now I'm torn between handing out flyers with family and friends all over Charleston with pictures of our poor cat pouring blood all over or letting it go bc I can't handle looking at the pictures! I am begging anybody reading this to take my review seriously and all the other reviews they try to bury! This place has been in bussiness less than 10 years and don't have the great reviews like most of the cheaper traditional vets office of more than 20 years plus around here! Please I'm begging you go SOMEWHERE ELSE for major surgery especially Dental especially if your animal is older! My advice would be to go with the professionals with degrees at speciality care or Charleston! The prices are about the same! It's also very suspicious as a bussiness that the Facebook reviews have been taken down think about it!!!
Irene Bueno
22 Jun 2018
REPORT
Went to take my 2 months old cat. Front desk was nice enough, as we walked inside we had to re explain the condition to about 5 different people. The doctor checked for temperature and heatbeats and s...
Went to take my 2 months old cat. Front desk was nice enough, as we walked inside we had to re explain the condition to about 5 different people. The doctor checked for temperature and heatbeats and said there were 4 possible reasons for the sympthoms, and they would run exams, then she left. One of the other workes was particularly unprofessional by giggling and blushing with some sort of joke she was having with someone else who was standing outside the door. She kept looking out the window while asking me questions about our kitten, while containing laughter. When she stepped outside she was laughing with someone else. The doctor returned to ask me if I *understood* what was happening to the cat, because apparently my English wasn't that good. I talked to the person in charge. Who was pleasant and more professional. She apologized for what happened. I also had to pay almost $250 dollars for exams and vomiting medicine for my cat. She did not get better.
I asked for the tests results, and in the plan part. It explained how I had refused treatment at first, called my husband to consult before putting all that debt to our card. Then, it said: asked owner if she understood that was happening because it seemed English was her second language....
Yes, but professionalism and respect are well spoken in my country too.
I will not go back there and I would not recommend this place to anyone.
John Hutchison
9 Jun 2018
REPORT
Very kind. Had our pet put down. The staff were incredibly kind and sympathetic. They even sent us a sympathy card that they all hand-signed, along with our pet's paw prints.
David Scully
12 May 2018
REPORT
I've been bringing my Golden to Sweetgrass Animal Hospital for over two years. I had another great experience when I brought him in last week, and so I thought it was due time I shared with Google!.....
I've been bringing my Golden to Sweetgrass Animal Hospital for over two years. I had another great experience when I brought him in last week, and so I thought it was due time I shared with Google!...
I continue to be impressed with the level of care they provide. They do a good job of explaining things and take the time to answer my (often many) questions; to include reviewing pricing with me before I check out. I've been to other places in Summerville where it felt like they would just give my dog a vaccine and sent us on our way
Everyone I've interacted with on the staff seems to really love animals; and they definitely know their stuff. Kudos to Dr. Shannon and her team - Sweetgrass is a cut above the rest!
Alexis Brown
11 May 2018
REPORT
I absolutely love Dr. Shannon!! She is so gentle and caring and the staff are so adamant about making you feel right at home when you walk through the door. I have been taking my 5yr old boxer mix and...
I absolutely love Dr. Shannon!! She is so gentle and caring and the staff are so adamant about making you feel right at home when you walk through the door. I have been taking my 5yr old boxer mix and kitty here for years now. A plan is always discussed before preceding with any services and the technicians explain everything. I couldn't imagine taking my pets anywhere else. Thanks Sweetgrass Animal Hospital
Jessica Lockwood
11 May 2018
REPORT
I have been bringing my two rescued pits (Lars & Cleo), and my rescued kitty, Miss Lucy, to Sweetgrass Animal Hospital for three years now! Dr. Shannon treats my pets as if they were her own. If I n...
I have been bringing my two rescued pits (Lars & Cleo), and my rescued kitty, Miss Lucy, to Sweetgrass Animal Hospital for three years now! Dr. Shannon treats my pets as if they were her own. If I need an appointment asap they are always able to fit me in. Love this place and all the girls that work there!
L Harvey
10 May 2018
REPORT
Dixie loves coming to see Dr. Shannon! The staff and quality of Sweetgrass is the reason we love them!
Sierra Simmons
10 May 2018
REPORT
My dog loves Dr. Shannon and her amazing staff! We will be back soon!
Phil Lorio
9 May 2018
REPORT
Take our boxers here. Price is always $300 plus. Checked the medication prices online for the ones they charged and its a 100 to 300% mark up. This place price gouges you for super cheap medications...
Take our boxers here. Price is always $300 plus. Checked the medication prices online for the ones they charged and its a 100 to 300% mark up. This place price gouges you for super cheap medications.
Avoid this place. They're crooks.
Aundria Premo
16 Mar 2018
REPORT
They were kind and helpful with my Golden Retriever. And worked out a treatment plan we could afford.
Shawn Sanchez
3 Mar 2018
REPORT
We used Sweetgrass for about 2 years until we found a better vet. Bloodwork was "required" everytime we walked in the door. Average cost of a visit was about 300 dollars. My pup once had an ear infec...
We used Sweetgrass for about 2 years until we found a better vet. Bloodwork was "required" everytime we walked in the door. Average cost of a visit was about 300 dollars. My pup once had an ear infection, so we were given drops and told to come back in 2 weeks for a checkup. At the checkup, my dog and I waited for 45 minutes after our appt time in an exam room bc Dr. Shannon was in dental surgery. That is perfectly understandable, and I said nothing. She walked in, looked in his ear, told me he still had an infection, asked me to schedule another appt, and left. 45 bucks for that. About the only thing that Dr. Shannon did for us was recommend the world's best veterinarian surgeon. I guess I paid around $3000 for a recommendation and some heartworm medicine. Thanks.
Christine H.
30 Jan 2018
REPORT
I loooooooove this vets office I'm so sad I have to move to another state. when I moved 40mins away I still came to this vets office. They are friendly, compassionate, professional, knowledgeable team...
I loooooooove this vets office I'm so sad I have to move to another state. when I moved 40mins away I still came to this vets office. They are friendly, compassionate, professional, knowledgeable team of vets, vet techs and front desk assistants. They always give my dog lots of loving when he comes and I really appreciate it bc he is a pit bull and some people discriminate. They saved his life literally, he had a tumor they found and he had surgery to remove it and he's all good! I would recommend this vets office to anyone!
Sue Mawdesley
16 Dec 2017
REPORT
Very expensive. We have two dogs and they charge 40.00 each for office visit regardless of any type of service to start with. A simple vaccination cost us 310.00. Cannot afford to keep going there ...
Very expensive. We have two dogs and they charge 40.00 each for office visit regardless of any type of service to start with. A simple vaccination cost us 310.00. Cannot afford to keep going there and am looking for a new vet.
chuckhuckle
18 Nov 2017
REPORT
Dr Shannon is awesome. Well, I mean she is nice and seems to care about my dog but I just can't afford to come here. They have an endless array of test to do on my 13 year old dog. She already told me...
Dr Shannon is awesome. Well, I mean she is nice and seems to care about my dog but I just can't afford to come here. They have an endless array of test to do on my 13 year old dog. She already told me all she could do at this point for him was keep him comfortable as he is a heartworm survivor but yet more and more test.I was prescribed almost 200 dollars a month in medicine from them then bought it elsewhere for around 60$. Also my dogs condition hasn't changed much. I originally took him for a cough remaining after his heartworms were taken care of. He still coughs. After all this expensive medicine still the same and I get the feeling if I stopped it today he would be the same. I feel that every time I go this place gets more spacious and lavishly complimented. I think I am paying for renovations. Watch that king of the Hill episode. As much as I like Dr Shannon I'm going back to the vet in ridgeville.
Sarah Yuncker
17 Nov 2017
REPORT
Dr. Alexander is fantastic. We have been going to see her for a year now, she takes the time to explain all that needs to be done and why. I recommend Dr. Alexander to anyone looking for quality vet...
Dr. Alexander is fantastic. We have been going to see her for a year now, she takes the time to explain all that needs to be done and why. I recommend Dr. Alexander to anyone looking for quality veterinary services!
Chuwinia Williams
11 May 2017
REPORT
Horrible experience. This is my second time coming to Sweetgarss Animal Hospital and the first time I had a good experience. The doctor was nice called me and explained everything to me about Bella's ...
Horrible experience. This is my second time coming to Sweetgarss Animal Hospital and the first time I had a good experience. The doctor was nice called me and explained everything to me about Bella's care. I thought it was a good place. My son took Bella today for her follow up appointment and the experience was HORRIBLE. Nikki the front desk receptionist was very very rude to my son as well as myself when I called back. I will NEVER patronize this place EVER again. Very Very unprofessional. I read all the horrible reviews and wanted to give them a try for myself but all the reviews were correct. They sent my son home with some medication we need to apply ourselves but on the last visit they applied the medication for us. I was very very displeased with Nikki's attitude when I called her, Her response was well you should have asked us when he came in if he needed the medication applied and told her as a doctors office you didn't even give him the option. I will never use this place again. Money is never issue I will pay for good service. If anyone reading this knows of a good Vet please let me know. We love our Bella and want her to have good care. Please stay away from these people rude and horrible service.
Claudia Glover
3 May 2017
REPORT
Love Dr. Shannon and her staff! They truly care about their pets and the families!
Blantons A.
26 Feb 2017
REPORT
The best veterinary service around. You are not rushed through like cattle and your pet gets one on one attention. A little higher priced than most but you pay for what you get.
Robert Hawkins
9 Feb 2017
REPORT
Everyone there is nice and they clearly care about your pet.
Sarah Mizzell
18 Nov 2016
REPORT
Love,love,love everyone at Sweetgrass Animal Hospital. Everyone is so caring,they treated my baby girl just like she was one of their own. I love that they went over everything with me that she need...
Love,love,love everyone at Sweetgrass Animal Hospital. Everyone is so caring,they treated my baby girl just like she was one of their own. I love that they went over everything with me that she needed, and answered all of my questions. And I could tell them what I could and could not do. Great team. Dr.Shannon will always be Mary's Dr.
Kristin F.
27 Sep 2016
REPORT
I am very picky on who I allow to treat my animals. I have been coming to this clinic for almost a year now. They have seen my dog for routine visits, injuries and ear infections. They are always extr...
I am very picky on who I allow to treat my animals. I have been coming to this clinic for almost a year now. They have seen my dog for routine visits, injuries and ear infections. They are always extremely polite and professional and you can tell they love animals. When they give you costs, they provide a print out and go over it with you. They often include additional things that they recommend you do but are more then happy to remove them from the quote if declined. This is also the same place I choose to buy my heart worm and tick meds from. Best part of all is they accept CareCredit which helps to fund some of the cost!
Chelsea J.
12 Sep 2016
REPORT
Absolutely love this place! Everyone in the office is super gentle with my dog that is hesitant with anyone that isn't mom or dad. You get this very sincere vibe from every staff member; like they gen...
Absolutely love this place! Everyone in the office is super gentle with my dog that is hesitant with anyone that isn't mom or dad. You get this very sincere vibe from every staff member; like they genuinely care about your animal and aren't just showing up to work and going through the motions.
Denise Myers
29 Aug 2016
REPORT
I recently had to visit Dr. Shannon (mid-August) because our dog would not walk. We had no idea what was wrong with the pup, but Dr. Shannon was able to evaluate and suggest the most economical treatm...
I recently had to visit Dr. Shannon (mid-August) because our dog would not walk. We had no idea what was wrong with the pup, but Dr. Shannon was able to evaluate and suggest the most economical treatment for our situation. I asked Dr. Shannon what she would do if it were her pet (I didn't want to pay for both x-rays and blood work if one was more likely to give results than the other). We decided on an x-ray over blood tests and that revealed our dog had been hit by a car! Dr. Shannon called the area vets that specialized in this area and set us up with an appointment immediately. She sent all of our x-rays and test results to the other vet so we did not have to pay for that again. Thank you Dr. Shannon for helping us make the best of a crappy situation!
P.S. - Inky is doing well and making a full recovery!
Becky Fuhr
28 Aug 2016
REPORT
Dr. Shannon and her staff have taken great care of my 2 pups Mulligan and Lil Bit for many years. Dr Shannon has a very kind heart and is always looking out for the best interest of my dogs. She has...
Dr. Shannon and her staff have taken great care of my 2 pups Mulligan and Lil Bit for many years. Dr Shannon has a very kind heart and is always looking out for the best interest of my dogs. She has a lovely professional bedside manner and you can tell she knows what she is doing. She has had years of experience and I wouldn't trust the care of my babies to anyone else. She has always been there whenever I had an "emergency" with Lil Bit to keep me calm and help me choose the appropriate path of treatment. She keeps an open mind and chooses the best option for my wallet and for my pets.
Becky Repaire
28 Aug 2016
REPORT
Dr. Shannon and her staff have taken great care of my 2 pups Mulligan and Lil Bit for many years. Dr Shannon has a very kind heart and is always looking out for the best interest of my dogs. She has...
Dr. Shannon and her staff have taken great care of my 2 pups Mulligan and Lil Bit for many years. Dr Shannon has a very kind heart and is always looking out for the best interest of my dogs. She has a lovely professional bedside manner and you can tell she knows what she is doing. She has had years of experience and I wouldn't trust the care of my babies to anyone else. She has always been there whenever I had an "emergency" with Lil Bit to keep me calm and help me choose the appropriate path of treatment. She keeps an open mind and chooses the best option for my wallet and for my pets.
Eric P.
29 Jun 2016
REPORT
I am new to area and found Dr. Shannon via YELP. I am glad!! Lab Mix Becca loves the staff here. Dr. did all the appropriate annual tests. Prices are competitive.
Stephen D
9 Jun 2016
REPORT
Outstanding service. The Doctor looked and diagnosed problems that several previous doctors could not and had suggestions for non-pharmacy cures. Would not allow me to spend money on procedures that w...
Outstanding service. The Doctor looked and diagnosed problems that several previous doctors could not and had suggestions for non-pharmacy cures. Would not allow me to spend money on procedures that were not needed. Reviewed billing of services before tests and medication were administered.
Very animal friendly and first vet that my dog was comfortable with. My dog is 10.
Best vet yet!
Glenn Brown
8 Jun 2016
REPORT
I've never been one to sit and write review, but it dawned on me that I should share my good experience with the 'net'. I've been going here since Sweetgrass was just getting started. They weren't e...
I've never been one to sit and write review, but it dawned on me that I should share my good experience with the 'net'. I've been going here since Sweetgrass was just getting started. They weren't even able to open everyday like they do now. My cat, Misty, was maybe six months old and I needed to find a consistent vet to take her to. They were great right off the bat. They are always pleasant to talk to. After the basic physical (check they eyes, ears, temp, etc.) they show me a quote for what Misty is due for and I have the option to remove things from the list. I've been going here for three years and there have been only two times where, due the various circumstances, Misty has had to visit another vet. If you need a consistent, caring, and pleasant vet to go to regularly for your extended family member(s), Sweetgrass is where to go.
Megan Lemelin
6 Jun 2016
REPORT
I can't say enough good things about Dr. Shannon! She saved my fur baby, Tiberius, on Friday conducting emergency surgery. She has been so supportive and attentive!!
Nicole B.
5 Jun 2016
REPORT
After rescuing my puppy, I wanted to bring her to a reliable vet who had a great reputation. Sweetgrass helped make my pup as comfortable as possible given her high anxiety. They offered many suggesti...
After rescuing my puppy, I wanted to bring her to a reliable vet who had a great reputation. Sweetgrass helped make my pup as comfortable as possible given her high anxiety. They offered many suggestions to get her adjusted. Her annual visit was very easy and I'm hoping she'll enjoy her next appointment next year.
Kimberly Wood Pruitt
12 Feb 2016
REPORT
Dr. Shannon is phenomenal and very caring. She broke the news regarding my Rogue's cancer in the most compassionate way possible. She is honest and takes the time to truly listen to you before making...
Dr. Shannon is phenomenal and very caring. She broke the news regarding my Rogue's cancer in the most compassionate way possible. She is honest and takes the time to truly listen to you before making treatment plan suggestions. When the time came for my Rogue to cross over to the rainbow bridge I couldn't have asked for a more sympathetic staff. They also sent a hand signed card afterwards... very sweet. We also have another fur baby, a Tortie named Sookie that is a patient, and I completely trust her health and wellbeing to the staff at Sweetgrass.
Chris D.
25 Jan 2016
REPORT
We just moved here and several reviews made this place look great. The staff are EXCEPTIONALLY friendly, supportive and they took the time to look at our Cocker to tell us the issue. That's where the ...
We just moved here and several reviews made this place look great. The staff are EXCEPTIONALLY friendly, supportive and they took the time to look at our Cocker to tell us the issue. That's where the good news stops.We had brought our Cocker in today for (what turned out to be) an anal mast that, according to this clinic, was due to a high testosterone issue and offered to SEE if it could be lessened with our dog being neutered (for $350+), pass. The ONLY reason we came in today was to have this looked at.. $364 later... we get things we didn't need, heartworm, flea medicine, etc. This should have been $100-$150 visit, NOT $364+. We will NEVER go back there again.EXTREMELY disappointed!
Christine Heery
13 Jan 2016
REPORT
Seriously the best vet I've had. Wonderful at returning calls, easy to schedule, affordable, friendly, clean, knowledgable. I honestly couldn't ask for more and I wish I had switched vets SOONER.
Shaun Johnson
8 Jan 2016
REPORT
I loved my experience at Sweetgrass Animal Hospital. Dr. Shannon and her staff were great with my dog. We talked about what vaccines she really needed and which ones she didn't. She also explained ...
I loved my experience at Sweetgrass Animal Hospital. Dr. Shannon and her staff were great with my dog. We talked about what vaccines she really needed and which ones she didn't. She also explained to me why it was worth doing further testing. My dog, Emma, is older and we moved into the area recently from the northeast. Based on my experience with vets, her practice was very reasonable for cost. I would recommend Dr. Shannon and Sweetgrass Animal Hospital to anyone.
Elizabeth R.
4 Jan 2016
REPORT
Incredible staff! They are super kind to both me and my dog. I have been to see them for both regular office visits and drop ins due to a sick pup and with both types of visits, I was met by kind, p...
Incredible staff! They are super kind to both me and my dog. I have been to see them for both regular office visits and drop ins due to a sick pup and with both types of visits, I was met by kind, professional individuals. They are also very good about sending out reminders about upcoming vaccinations or check-ups and follow-ups. When my dog got sick on a Friday morning, I got a phone call on Saturday morning to see how he was doing. They wanted to make sure he was continuing to improve before they closed early in case they thought I needed to bring him back in. I almost forgot to add that they are very upfront about the costs.
Daysi Sarahi Gonzales
18 Dec 2015
REPORT
Switched from Banfield to here, and love it! Super easy to get an appointment on short notice and the staff is very nice and attentive. They've helped my pup so many times already, do recommend!
Paige Lanier
15 Dec 2015
REPORT
Sweetgrass Animal Hospital is awesome! I'm so glad I did not allow my dog to have surgery at another clinic before getting a second opinion. My dog, Serci, had a lump on her foot and another vet wante...
Sweetgrass Animal Hospital is awesome! I'm so glad I did not allow my dog to have surgery at another clinic before getting a second opinion. My dog, Serci, had a lump on her foot and another vet wanted to remove it with surgery. Then we went to Sweetgrass and the vet there told me it was nothing to worry about and it should go away on its own within a couple of weeks. Well it did, which saved me $1000 and Serci did not have to go through surgery and miss out on playing with her friends at daycare for a month OR have a big scar on her foot. Serci also says thank you, Sweetgrass, for the extra treats she got since her mom saved a bunch of $!
Maile R. Tanner
21 Nov 2015
REPORT
We love doctor Suzy ! She always take the time to listen to the concerns . I also like how they are open on Saturdays they can't always fit me and my sweet Doxie baby in when she is having trouble on ...
We love doctor Suzy ! She always take the time to listen to the concerns . I also like how they are open on Saturdays they can't always fit me and my sweet Doxie baby in when she is having trouble on a weekend
Sammy B
28 Oct 2015
REPORT
I agree with Katey. They have good customer service, especially Dawn and Jessica behind the desk, but they are over-priced. They also charge you for services that are usually complimentary, like nai...
I agree with Katey. They have good customer service, especially Dawn and Jessica behind the desk, but they are over-priced. They also charge you for services that are usually complimentary, like nail clipping, if you agree to it on the invoice. I think Dr. Shannon is thorough but it's all about protocol, not about being practical. They need a little work on building a relationship with clients instead of just following protocol and they really nickel and dime you. The techs are pretty good, but not warm and fuzzy. I'm looking for another vet, my only hesitation is that I have seniors and I like the fact that this vet is close by in case of emergency, but I dislike being sold services that are unnecessary so I just tell them no. It's your choice and totally ok to say no to services.
Emily Durham
15 Oct 2015
REPORT
We can not say enough good things about everyone at sweetgrass animal hospital! We are so happy to have found such a friendly, professional, caring, and knowledgable vet for our cats!
Mal Sexton
31 Aug 2015
REPORT
The team acted like they've never even dealt with dogs. I paid to have an initial visit and they suggested things that were not needed. On top of that, the examination was crap. She listened to his he...
The team acted like they've never even dealt with dogs. I paid to have an initial visit and they suggested things that were not needed. On top of that, the examination was crap. She listened to his heartbeat and looked in his ears. Sorry, but that's not worth 45 bucks. And one of the vet techs were very rude. Never taking my animals back.
Kari C.
4 Aug 2015
REPORT
I brought my dog in because I thought she had a UTI. Upon arrival the receptionist was very friendly and the waiting room was clean.My visit turned into your dog needs a fecal examine, heartworm test,...
I brought my dog in because I thought she had a UTI. Upon arrival the receptionist was very friendly and the waiting room was clean.My visit turned into your dog needs a fecal examine, heartworm test, flea and heartworm treatment, etc. Being concerned about resolving the problem at hand I did not proceed with any other treatments. I was overwhelmed and felt bombarded with extra treatments added onto the visit instead of addressing the problem I came in for. I would be aware when a vet tacts on multiple procedures and or treatments during a visit when your animal has a specific problem.
Lynn L.
2 Aug 2015
REPORT
Recently relocated to SC from CA. Brought my two dogs into Sweetgrass Animal Hospital for a check up, shots and a consultation. They were very thorough and took their time with me and my pets. Dawn...
Recently relocated to SC from CA. Brought my two dogs into Sweetgrass Animal Hospital for a check up, shots and a consultation. They were very thorough and took their time with me and my pets. Dawn, in the front office, was so personable and friendly. So glad I found my new vet!
Robin Ferraro Oliver
7 Jun 2015
REPORT
I moved here not knowing what Vet to use. I randomly picked Sweetgrass Animal Hospita and was very pleased with the service they provided.. Dr. Shannon and her staff are so caring and helpful & knowle...
I moved here not knowing what Vet to use. I randomly picked Sweetgrass Animal Hospita and was very pleased with the service they provided.. Dr. Shannon and her staff are so caring and helpful & knowledgeable. I had to move again and will miss taking Parker to them. Thank you.
Geoff G.
8 Nov 2014
REPORT
We got off to a rough start but they were very kind when I had to put my dog down. I have a hard time trusting veterinarians but in the end the did all right by me and my dog.
Alejandra R.
30 Jul 2014
REPORT
We just moved to the Summerville area from Maryland and I needed to get our dog, Mason (large hound mix) set up with a new vet. I am so happy we found Sweetgrass Animal Hospital. Dr. Shannon is awesom...
We just moved to the Summerville area from Maryland and I needed to get our dog, Mason (large hound mix) set up with a new vet. I am so happy we found Sweetgrass Animal Hospital. Dr. Shannon is awesome! She is clearly very good at what she does (more explanatory details below). The place is conveniently located, inside it is clean and organized, the staff is very professional and personable and the prices are affordable. Here's more specific details about our experience: Dr. Suzy Shannon really impressed me! Mason developed some allergies that manifested as red, itchy spots on his paws, snout and tail. It's nothing new since he has sensitive skin but he hadn't had any problems since we changed his diet and started him on a new supplement months ago. Dr. Shannon asked all the right questions and made me feel at ease. She was fantastic interacting with Mason since he can be hesitant and skiddish around new people. She talked me through the diagnosis and treatment and what to expect. This is clearly more than a job to her; it's easy to see how much she cares for animals. Definitely happy we found Sweetgrass Animal Hospital where our fur-child, Mason will be in good hands.
Elizabeth M.
8 Jul 2014
REPORT
I chose this vet office based on all the positive reviews I saw on here and I'm so glad I did! The office was bright and clean, the staff was friendly and helpful, and both of the doctors there were ...
I chose this vet office based on all the positive reviews I saw on here and I'm so glad I did! The office was bright and clean, the staff was friendly and helpful, and both of the doctors there were great. The wait time was very short to be seen and I felt the prices were very reasonable.
Brandon Scanlan
12 Jun 2014
REPORT
Probably one of the best vets I have ever been to. Very personable staff and always takes the best care of our fur family.
Dianne Werner Webb
14 Nov 2013
REPORT
At this time, I am pleased with the service of Dr. Shannon. She does love your pets and is kind and compassionate. I don't know if they are going to send a card to me on the loss of my pet being they ...
At this time, I am pleased with the service of Dr. Shannon. She does love your pets and is kind and compassionate. I don't know if they are going to send a card to me on the loss of my pet being they put Kee down. Up North the three vets I had over the years, sent cards expressing sorrow over the loss of my pets. I think if you are not doing this, the few pennies it would cost would mean so much to the pet's owner. They are part of the family. Thank you. Dianne
Walter Travis
4 Oct 2013
REPORT
Dr Suzy is outstanding. Just adopted a deaf puppy and took him there for his first check up. Everything was explained in detail even the cost down to the penny before services were done. No surprises....
Dr Suzy is outstanding. Just adopted a deaf puppy and took him there for his first check up. Everything was explained in detail even the cost down to the penny before services were done. No surprises. Dr Suzy took a great deal of time examining my puppy. I was concerned about his ears as some p.o.s. had butchered his ears in a home made attempt to dock them. After checking them she assured me they should present no problems. I would recommend Sweetgrass to my friends or anyone who would like first class vet care for their pets.
Linda C.
25 Jun 2013
REPORT
Dr. Suzy Shannon is awesome! She and her staff are fast, friendly, knowledgeable, and caring. I had a cat emergency and she was able to take care of him despite his feline disposition. Was able to obs...
Dr. Suzy Shannon is awesome! She and her staff are fast, friendly, knowledgeable, and caring. I had a cat emergency and she was able to take care of him despite his feline disposition. Was able to observe her interaction with another patient, and she is so caring about the animals, you would be comfortable leaving you furry family member in her care. Tornado is doing super and Dr. Suzy gets the kudos for getting him back to normal.Convenient to Dorchester Road and shopping, clean environment, and reasonably priced as vets go.
Maile T.
18 Mar 2013
REPORT
I recently changed vets , I was so happy to find Dr. Shannon she was amazing with my mini dauschund , Who had ended up having kennel cough she was very understanding of my concerns and went o...
I recently changed vets , I was so happy to find Dr. Shannon she was amazing with my mini dauschund , Who had ended up having kennel cough she was very understanding of my concerns and went over my bill before she did anything to my sweet baby . Even my mom beagle bird dog who has trust issues loves cause she got down on his level . We love doctor Shannon !
Jamie D.
25 Feb 2013
REPORT
I cannot be more grateful for Dr. Shannon. This is a little lengthy, but please....let me explain.Twelve years ago, I turned 18 years old. The "Yo quero Taco Bell" dog was super popular at the time. ...
I cannot be more grateful for Dr. Shannon. This is a little lengthy, but please....let me explain.Twelve years ago, I turned 18 years old. The "Yo quero Taco Bell" dog was super popular at the time. My mom viewed dogs as big, clumsy, slobbery, scary balls of destruction and therefore I had never had one. However, she knew I really liked the Taco Bell chihuahua so she got me one. Without telling me what she was planning, she drove me out to a rest area in Chester, SC. A lady pulled up with three 10 week old chihuahua puppies in a basket. My mom said with the biggest smile on her face, happy birthday...go ahead and pick one. I chose a fawn colored little girl with a dark stripe on her back. She only weighed one pound! On the way back home in Charlotte, I named her Annie. She was my constant companion for the next six months until I joined the Army as a veterinary technician. My mom "promised" to give her back. Not surprisingly, I never got her back. She has comforted my mom in the most trying of times and has never left her side. A few years ago, she became a service dog to my mom so she is now able to take her anywhere and everywhere. Fast forward 12 years. Annie has dealt with bouts of pancreatitis several times in her life, has had severe vaccine reactions, and had issues recovering following a dental cleaning once. Needless to say, this is about the most sensitive dog I've ever met in my life. Therefore, my mom is extremely nervous at the vet's office. She has never had great experiences at the vet because of Annie's previous issues. None of her issues were the staff's fault, but it was how they handled those things that made a bad situation worse. Annie's behavior changed suddenly a few days ago and because it was so acute and so unusual, I told her to go see a vet immediately and get bloodwork, urinalysis, and X-rays at a minimum. Immediately she went to an animal hospital, I will omit the name. Terrible experience there. The staff treated her badly. Again, details I will omit...perhaps they had a bad day. She left crying and I hurt for her. Knowing that all she wanted was answers or at the very least, pointed in the right direction. I told her not to worry, I would find her a good vet. I used Yelp to find a veterinarian in Summerville that had great reviews. For the record, I am a veterinary practice manager and have been a veterinary technician for 12 years. I knew that she needed a vet that would hold her hand and help her understand what was wrong with Annie and what she needed to do to help her. I found Sweetgrass Animal Hospital had two reviews that had exactly what I was looking for. I sent her there and called the office to give them a heads-up. I anxiously awaited the phone call that would tell me how it went, hoping and praying that Dr. Shannon and her assistant would treat my mother with care and concern. I was not disappointed!! My mom called me and said that this was by far her best vet experience and that Dr. Shannon showed genuine care and wanted to help my mom in every way possible. I was so happy I nearly cried. This dog means everything in the world to my mom and I always encourage my staff to treat pet owners the way they would want their mother treated. I have nothing but praise for Dr. Shannon and I know my mother will be a life long client of hers. Thank you, thank you, thank you.
Natalie C.
8 Feb 2013
REPORT
Outstanding service! I needed to establish care for my dog after moving to the area from James Island. I was able to get an appointment quickly that worked for my schedule. Dr Shannon and Jessica were...
Outstanding service! I needed to establish care for my dog after moving to the area from James Island. I was able to get an appointment quickly that worked for my schedule. Dr Shannon and Jessica were great! So thorough and attentive to my pup. She gives practical advice and took time to explain all questions I had. When I arrived, Dr Shannon greeted me, which was a pleasant surprise. She was so great with my dog, who is very nervous at the vet, and talked to him and soothed him. I am so impressed with the level of personable service. I 100% recommend Dr Shannon!
Stevenson B.
8 Jan 2013
REPORT
Dr. Shannon has been extremely dedicated and professional. My puppy is turning a year this month and Dr. Shannon has been great, providing routine check ups and has treated both an ear and skin infec...
Dr. Shannon has been extremely dedicated and professional. My puppy is turning a year this month and Dr. Shannon has been great, providing routine check ups and has treated both an ear and skin infection. She has even returned phone calls after hours. I couldn't recommend her highly enough. She has been exceptional.
Joseph G.
14 Nov 2012
REPORT
Dr. Shannon is an amazing vet. Luckily my greyhound has only had a few problems but each time Dr. Shannon worked him up thoroughly and her diagnoses and treatments proved to be right on. What's more...
Dr. Shannon is an amazing vet. Luckily my greyhound has only had a few problems but each time Dr. Shannon worked him up thoroughly and her diagnoses and treatments proved to be right on. What's more is she kept the costs down while doing so (which I obviously appreciated). I trust her completely with my dog and highly recommend Sweetgrass.
Shaun J.
30 Oct 2012
REPORT
I recently was vacationing with friends in Charleston, South Carolina. I had taken my dog on the trip with me. Unfortunately she was playing rough with my friend's dog and started limping. Not bein...
I recently was vacationing with friends in Charleston, South Carolina. I had taken my dog on the trip with me. Unfortunately she was playing rough with my friend's dog and started limping. Not being from the area I didn't have a local vet. I looked up vets in the area and called around until I found Sweetgrass Animal Hospital. I was able to get right in without a wait. Dr. Shannon was super nice and treated my dog, Emma, great. She x-rayed her leg and was able to show me on the computer that it wasn't broken. It likely was a sprained ankle. Dr. Shannon gave us some medications to help for the pain and swelling. She was great the whole time. Emma is now back to her normal self. She was even feeling better before our long drive back home. Although I likely won't be down in Charleston again for a long time I highly recommend Dr. Shannon and Sweetgrass Animal Hospital. If you live in the area she is definitely worth going too.
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(843) 225-9663
9730 Dorchester Road
Summerville South Carolina 29485
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08:00AM-18:00PM
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08:00AM-18:00PM
Wednesday
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Sweetgrass Animal Hospital
Summerville, South Carolina
9730 Dorchester Road
Summerville South Carolina 29485
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Reviews
Nancy R.
25 Jul 2019
Expensive. Pushy with running tests already done by SPCA. The shot record from the SPCA was emailed to Sweetgrass so they would know what SPCA did in case they did not....Said their tests and shots "c...
Expensive. Pushy with running tests already done by SPCA. The shot record from the SPCA was emailed to Sweetgrass so they would know what SPCA did in case they did not....Said their tests and shots "covered more" than SPCA and automatically recheck for the things. Took two SPCA rescue kittens there for their "free" ten day check up and walked out paying $463.56. Granted the male kitten did have an ear and eye infection so the bill for him was $250.00 and the healthy female was $208.23. Would not recommend.
Kristan A.
6 Jun 2019
As my husband I constantly wipe tears from our eyes after loosing our beloved cat we realize this place is all about MONEY!! I really wish I had read all the bad burried reviews they try to hide and n...
As my husband I constantly wipe tears from our eyes after loosing our beloved cat we realize this place is all about MONEY!! I really wish I had read all the bad burried reviews they try to hide and not taken the staffs word on Dr Shannon being a speciality care! I have never wrote or spoke bad on a bussiness ever! But loosing our sweet beloved cat Diesel I can no longer sit quietly! Let me explain our older cat who has stomatitis needed his teeth pulled and I was under the understanding everything would go great which turned out to be completely the worst outcome a pet owner could ever Imagine! On the day of the our cats dental surgery my husband I we're constantly asking questions to which Dr Shannon assures my husband everything should go ok. Sadly it didn't!!We went to go pick up our kitty she warned me that he was gonna be pouring blood. When we saw him I was in shock I couldn't believe my eyes his whole face was covered and pouring in blood! I was trying to be understanding, and said "well cats do have rough tounqe .My husband who is mostly very quiet out in public, whispered quietly in my ears and said wait till we get home and he will call his mom to ask if it was normal. See she has an older chiwaua who had to have all her teeth pulled as well. She rushed over and said it definitely wasn't NORMAL!!And told us to take pics! To this day I can't bring myself to look at them, but thankful I did save them! Dr Shannon acted like she was doing us a free favor by stitching Diesel back up so he wouldn't pour blood all over the house and knocking $300 off the bill which we agreed to stop at $1000 not $1300 the day of the surgery. Now fast foward to 3 weeks later our cat who was starting to recover, has now way gotten worse! So we take him back into Sweetgrass and paid another $300 for them to tell us "We might wanna take him to speciality care" She diagnosed our cat with no having a uti and she's done everything she can do! REALLY?!!!I was thinking so now that I have informed them I can no longer afford to use them after paying over $1651 in less than a month your now suggesting I go to speciality care or Charleston REALLY?!!!' Why didn't you suggest it from the beginning?'!!! They have all of our cats information wrong as well from his birthdate to who his owner is, It's my husbands cat! I just handle all the bills and Dt appts bc my husband is an otr truckdriver and is gone a lot. I loved our cat dearly! But he was always my husbands kitty first! Anyways back to the story our cat was misdiagnosed with uti after surgery turns out taking our cat to a clinic up the street he has now developed Fatty liver disease and jaundice which if it would have been caught in time when Dr Shannon mid diagnosed him with a uti our cat would still be here! Unbelievable!!! So now we have lost our beloved cat, and a total of $2100 in medical bills. Not to mention the days later when our kitty passed having rushing him into urgent specialty care, and being told there is nothing they could do for him. So my husband I said our Goodbyes and how sorry we both we're bc we didn't do our research on Dr Shannon, we didn't take the bad reviews seriously bc of all the positives! I called Sweetgrass after diesel died and asked for just the surgery money back but they did offer to pay the whopping $60 creamation! I sadly do not believe in Creamation bc of my beliefs! Everyone is telling me they should at least pay Atleast half of the surgery cost which would be $500, but I was then told that they will pray for me, and Dr Shannon couldn't get me off the phone fast enough! Now don't get me wrong this place is fantastic for yearly vaccinations, but for dental surgery go to the best which is SPECIALITY CARE OF CHARLESTON! The prices are about the same as Dr Shannon charged us for someone who is just practicing dentistry! So now I'm torn between handing out flyers with family and friends all over Charleston with pictures of our poor cat pouring blood all over or letting it go bc I can't handle looking at the pictures! I am begging anybody reading this to take my review seriously and all the other reviews they try to bury! This place has been in bussiness less than 10 years and don't have the great reviews like most of the cheaper traditional vets office of more than 20 years plus around here! Please I'm begging you go SOMEWHERE ELSE for major surgery especially Dental especially if your animal is older! My advice would be to go with the professionals with degrees at speciality care or Charleston! The prices are about the same! It's also very suspicious as a bussiness that the Facebook reviews have been taken down think about it!!!
Irene Bueno
22 Jun 2018
Went to take my 2 months old cat. Front desk was nice enough, as we walked inside we had to re explain the condition to about 5 different people. The doctor checked for temperature and heatbeats and s...
Went to take my 2 months old cat. Front desk was nice enough, as we walked inside we had to re explain the condition to about 5 different people. The doctor checked for temperature and heatbeats and said there were 4 possible reasons for the sympthoms, and they would run exams, then she left. One of the other workes was particularly unprofessional by giggling and blushing with some sort of joke she was having with someone else who was standing outside the door. She kept looking out the window while asking me questions about our kitten, while containing laughter. When she stepped outside she was laughing with someone else. The doctor returned to ask me if I *understood* what was happening to the cat, because apparently my English wasn't that good. I talked to the person in charge. Who was pleasant and more professional. She apologized for what happened. I also had to pay almost $250 dollars for exams and vomiting medicine for my cat. She did not get better.
I asked for the tests results, and in the plan part. It explained how I had refused treatment at first, called my husband to consult before putting all that debt to our card. Then, it said: asked owner if she understood that was happening because it seemed English was her second language....
Yes, but professionalism and respect are well spoken in my country too.
I will not go back there and I would not recommend this place to anyone.
John Hutchison
9 Jun 2018
Very kind. Had our pet put down. The staff were incredibly kind and sympathetic. They even sent us a sympathy card that they all hand-signed, along with our pet's paw prints.
David Scully
12 May 2018
I've been bringing my Golden to Sweetgrass Animal Hospital for over two years. I had another great experience when I brought him in last week, and so I thought it was due time I shared with Google!.....
I've been bringing my Golden to Sweetgrass Animal Hospital for over two years. I had another great experience when I brought him in last week, and so I thought it was due time I shared with Google!...
I continue to be impressed with the level of care they provide. They do a good job of explaining things and take the time to answer my (often many) questions; to include reviewing pricing with me before I check out. I've been to other places in Summerville where it felt like they would just give my dog a vaccine and sent us on our way
Everyone I've interacted with on the staff seems to really love animals; and they definitely know their stuff. Kudos to Dr. Shannon and her team - Sweetgrass is a cut above the rest!
Alexis Brown
11 May 2018
I absolutely love Dr. Shannon!! She is so gentle and caring and the staff are so adamant about making you feel right at home when you walk through the door. I have been taking my 5yr old boxer mix and...
I absolutely love Dr. Shannon!! She is so gentle and caring and the staff are so adamant about making you feel right at home when you walk through the door. I have been taking my 5yr old boxer mix and kitty here for years now. A plan is always discussed before preceding with any services and the technicians explain everything. I couldn't imagine taking my pets anywhere else. Thanks Sweetgrass Animal Hospital
Jessica Lockwood
11 May 2018
I have been bringing my two rescued pits (Lars & Cleo), and my rescued kitty, Miss Lucy, to Sweetgrass Animal Hospital for three years now! Dr. Shannon treats my pets as if they were her own. If I n...
I have been bringing my two rescued pits (Lars & Cleo), and my rescued kitty, Miss Lucy, to Sweetgrass Animal Hospital for three years now! Dr. Shannon treats my pets as if they were her own. If I need an appointment asap they are always able to fit me in. Love this place and all the girls that work there!
L Harvey
10 May 2018
Dixie loves coming to see Dr. Shannon! The staff and quality of Sweetgrass is the reason we love them!
Sierra Simmons
10 May 2018
My dog loves Dr. Shannon and her amazing staff! We will be back soon!
Phil Lorio
9 May 2018
Take our boxers here. Price is always $300 plus. Checked the medication prices online for the ones they charged and its a 100 to 300% mark up. This place price gouges you for super cheap medications...
Take our boxers here. Price is always $300 plus. Checked the medication prices online for the ones they charged and its a 100 to 300% mark up. This place price gouges you for super cheap medications.
Avoid this place. They're crooks.
Aundria Premo
16 Mar 2018
They were kind and helpful with my Golden Retriever. And worked out a treatment plan we could afford.
Shawn Sanchez
3 Mar 2018
We used Sweetgrass for about 2 years until we found a better vet. Bloodwork was "required" everytime we walked in the door. Average cost of a visit was about 300 dollars. My pup once had an ear infec...
We used Sweetgrass for about 2 years until we found a better vet. Bloodwork was "required" everytime we walked in the door. Average cost of a visit was about 300 dollars. My pup once had an ear infection, so we were given drops and told to come back in 2 weeks for a checkup. At the checkup, my dog and I waited for 45 minutes after our appt time in an exam room bc Dr. Shannon was in dental surgery. That is perfectly understandable, and I said nothing. She walked in, looked in his ear, told me he still had an infection, asked me to schedule another appt, and left. 45 bucks for that. About the only thing that Dr. Shannon did for us was recommend the world's best veterinarian surgeon. I guess I paid around $3000 for a recommendation and some heartworm medicine. Thanks.
Christine H.
30 Jan 2018
I loooooooove this vets office I'm so sad I have to move to another state. when I moved 40mins away I still came to this vets office. They are friendly, compassionate, professional, knowledgeable team...
I loooooooove this vets office I'm so sad I have to move to another state. when I moved 40mins away I still came to this vets office. They are friendly, compassionate, professional, knowledgeable team of vets, vet techs and front desk assistants. They always give my dog lots of loving when he comes and I really appreciate it bc he is a pit bull and some people discriminate. They saved his life literally, he had a tumor they found and he had surgery to remove it and he's all good! I would recommend this vets office to anyone!
Sue Mawdesley
16 Dec 2017
Very expensive. We have two dogs and they charge 40.00 each for office visit regardless of any type of service to start with. A simple vaccination cost us 310.00. Cannot afford to keep going there ...
Very expensive. We have two dogs and they charge 40.00 each for office visit regardless of any type of service to start with. A simple vaccination cost us 310.00. Cannot afford to keep going there and am looking for a new vet.
chuckhuckle
18 Nov 2017
Dr Shannon is awesome. Well, I mean she is nice and seems to care about my dog but I just can't afford to come here. They have an endless array of test to do on my 13 year old dog. She already told me...
Dr Shannon is awesome. Well, I mean she is nice and seems to care about my dog but I just can't afford to come here. They have an endless array of test to do on my 13 year old dog. She already told me all she could do at this point for him was keep him comfortable as he is a heartworm survivor but yet more and more test.I was prescribed almost 200 dollars a month in medicine from them then bought it elsewhere for around 60$. Also my dogs condition hasn't changed much. I originally took him for a cough remaining after his heartworms were taken care of. He still coughs. After all this expensive medicine still the same and I get the feeling if I stopped it today he would be the same. I feel that every time I go this place gets more spacious and lavishly complimented. I think I am paying for renovations. Watch that king of the Hill episode. As much as I like Dr Shannon I'm going back to the vet in ridgeville.
Sarah Yuncker
17 Nov 2017
Dr. Alexander is fantastic. We have been going to see her for a year now, she takes the time to explain all that needs to be done and why. I recommend Dr. Alexander to anyone looking for quality vet...
Dr. Alexander is fantastic. We have been going to see her for a year now, she takes the time to explain all that needs to be done and why. I recommend Dr. Alexander to anyone looking for quality veterinary services!
Chuwinia Williams
11 May 2017
Horrible experience. This is my second time coming to Sweetgarss Animal Hospital and the first time I had a good experience. The doctor was nice called me and explained everything to me about Bella's ...
Horrible experience. This is my second time coming to Sweetgarss Animal Hospital and the first time I had a good experience. The doctor was nice called me and explained everything to me about Bella's care. I thought it was a good place. My son took Bella today for her follow up appointment and the experience was HORRIBLE. Nikki the front desk receptionist was very very rude to my son as well as myself when I called back. I will NEVER patronize this place EVER again. Very Very unprofessional. I read all the horrible reviews and wanted to give them a try for myself but all the reviews were correct. They sent my son home with some medication we need to apply ourselves but on the last visit they applied the medication for us. I was very very displeased with Nikki's attitude when I called her, Her response was well you should have asked us when he came in if he needed the medication applied and told her as a doctors office you didn't even give him the option. I will never use this place again. Money is never issue I will pay for good service. If anyone reading this knows of a good Vet please let me know. We love our Bella and want her to have good care. Please stay away from these people rude and horrible service.
Claudia Glover
3 May 2017
Love Dr. Shannon and her staff! They truly care about their pets and the families!
Blantons A.
26 Feb 2017
The best veterinary service around. You are not rushed through like cattle and your pet gets one on one attention. A little higher priced than most but you pay for what you get.
Robert Hawkins
9 Feb 2017
Everyone there is nice and they clearly care about your pet.
Sarah Mizzell
18 Nov 2016
Love,love,love everyone at Sweetgrass Animal Hospital. Everyone is so caring,they treated my baby girl just like she was one of their own. I love that they went over everything with me that she need...
Love,love,love everyone at Sweetgrass Animal Hospital. Everyone is so caring,they treated my baby girl just like she was one of their own. I love that they went over everything with me that she needed, and answered all of my questions. And I could tell them what I could and could not do. Great team. Dr.Shannon will always be Mary's Dr.
Kristin F.
27 Sep 2016
I am very picky on who I allow to treat my animals. I have been coming to this clinic for almost a year now. They have seen my dog for routine visits, injuries and ear infections. They are always extr...
I am very picky on who I allow to treat my animals. I have been coming to this clinic for almost a year now. They have seen my dog for routine visits, injuries and ear infections. They are always extremely polite and professional and you can tell they love animals. When they give you costs, they provide a print out and go over it with you. They often include additional things that they recommend you do but are more then happy to remove them from the quote if declined. This is also the same place I choose to buy my heart worm and tick meds from. Best part of all is they accept CareCredit which helps to fund some of the cost!
Chelsea J.
12 Sep 2016
Absolutely love this place! Everyone in the office is super gentle with my dog that is hesitant with anyone that isn't mom or dad. You get this very sincere vibe from every staff member; like they gen...
Absolutely love this place! Everyone in the office is super gentle with my dog that is hesitant with anyone that isn't mom or dad. You get this very sincere vibe from every staff member; like they genuinely care about your animal and aren't just showing up to work and going through the motions.
Denise Myers
29 Aug 2016
I recently had to visit Dr. Shannon (mid-August) because our dog would not walk. We had no idea what was wrong with the pup, but Dr. Shannon was able to evaluate and suggest the most economical treatm...
I recently had to visit Dr. Shannon (mid-August) because our dog would not walk. We had no idea what was wrong with the pup, but Dr. Shannon was able to evaluate and suggest the most economical treatment for our situation. I asked Dr. Shannon what she would do if it were her pet (I didn't want to pay for both x-rays and blood work if one was more likely to give results than the other). We decided on an x-ray over blood tests and that revealed our dog had been hit by a car! Dr. Shannon called the area vets that specialized in this area and set us up with an appointment immediately. She sent all of our x-rays and test results to the other vet so we did not have to pay for that again. Thank you Dr. Shannon for helping us make the best of a crappy situation!
P.S. - Inky is doing well and making a full recovery!
Becky Fuhr
28 Aug 2016
Dr. Shannon and her staff have taken great care of my 2 pups Mulligan and Lil Bit for many years. Dr Shannon has a very kind heart and is always looking out for the best interest of my dogs. She has...
Dr. Shannon and her staff have taken great care of my 2 pups Mulligan and Lil Bit for many years. Dr Shannon has a very kind heart and is always looking out for the best interest of my dogs. She has a lovely professional bedside manner and you can tell she knows what she is doing. She has had years of experience and I wouldn't trust the care of my babies to anyone else. She has always been there whenever I had an "emergency" with Lil Bit to keep me calm and help me choose the appropriate path of treatment. She keeps an open mind and chooses the best option for my wallet and for my pets.
Becky Repaire
28 Aug 2016
Dr. Shannon and her staff have taken great care of my 2 pups Mulligan and Lil Bit for many years. Dr Shannon has a very kind heart and is always looking out for the best interest of my dogs. She has...
Dr. Shannon and her staff have taken great care of my 2 pups Mulligan and Lil Bit for many years. Dr Shannon has a very kind heart and is always looking out for the best interest of my dogs. She has a lovely professional bedside manner and you can tell she knows what she is doing. She has had years of experience and I wouldn't trust the care of my babies to anyone else. She has always been there whenever I had an "emergency" with Lil Bit to keep me calm and help me choose the appropriate path of treatment. She keeps an open mind and chooses the best option for my wallet and for my pets.
Eric P.
29 Jun 2016
I am new to area and found Dr. Shannon via YELP. I am glad!! Lab Mix Becca loves the staff here. Dr. did all the appropriate annual tests. Prices are competitive.
Stephen D
9 Jun 2016
Outstanding service. The Doctor looked and diagnosed problems that several previous doctors could not and had suggestions for non-pharmacy cures. Would not allow me to spend money on procedures that w...
Outstanding service. The Doctor looked and diagnosed problems that several previous doctors could not and had suggestions for non-pharmacy cures. Would not allow me to spend money on procedures that were not needed. Reviewed billing of services before tests and medication were administered.
Very animal friendly and first vet that my dog was comfortable with. My dog is 10.
Best vet yet!
Glenn Brown
8 Jun 2016
I've never been one to sit and write review, but it dawned on me that I should share my good experience with the 'net'. I've been going here since Sweetgrass was just getting started. They weren't e...
I've never been one to sit and write review, but it dawned on me that I should share my good experience with the 'net'. I've been going here since Sweetgrass was just getting started. They weren't even able to open everyday like they do now. My cat, Misty, was maybe six months old and I needed to find a consistent vet to take her to. They were great right off the bat. They are always pleasant to talk to. After the basic physical (check they eyes, ears, temp, etc.) they show me a quote for what Misty is due for and I have the option to remove things from the list. I've been going here for three years and there have been only two times where, due the various circumstances, Misty has had to visit another vet. If you need a consistent, caring, and pleasant vet to go to regularly for your extended family member(s), Sweetgrass is where to go.
Megan Lemelin
6 Jun 2016
I can't say enough good things about Dr. Shannon! She saved my fur baby, Tiberius, on Friday conducting emergency surgery. She has been so supportive and attentive!!
Nicole B.
5 Jun 2016
After rescuing my puppy, I wanted to bring her to a reliable vet who had a great reputation. Sweetgrass helped make my pup as comfortable as possible given her high anxiety. They offered many suggesti...
After rescuing my puppy, I wanted to bring her to a reliable vet who had a great reputation. Sweetgrass helped make my pup as comfortable as possible given her high anxiety. They offered many suggestions to get her adjusted. Her annual visit was very easy and I'm hoping she'll enjoy her next appointment next year.
Kimberly Wood Pruitt
12 Feb 2016
Dr. Shannon is phenomenal and very caring. She broke the news regarding my Rogue's cancer in the most compassionate way possible. She is honest and takes the time to truly listen to you before making...
Dr. Shannon is phenomenal and very caring. She broke the news regarding my Rogue's cancer in the most compassionate way possible. She is honest and takes the time to truly listen to you before making treatment plan suggestions. When the time came for my Rogue to cross over to the rainbow bridge I couldn't have asked for a more sympathetic staff. They also sent a hand signed card afterwards... very sweet. We also have another fur baby, a Tortie named Sookie that is a patient, and I completely trust her health and wellbeing to the staff at Sweetgrass.
Chris D.
25 Jan 2016
We just moved here and several reviews made this place look great. The staff are EXCEPTIONALLY friendly, supportive and they took the time to look at our Cocker to tell us the issue. That's where the ...
We just moved here and several reviews made this place look great. The staff are EXCEPTIONALLY friendly, supportive and they took the time to look at our Cocker to tell us the issue. That's where the good news stops.We had brought our Cocker in today for (what turned out to be) an anal mast that, according to this clinic, was due to a high testosterone issue and offered to SEE if it could be lessened with our dog being neutered (for $350+), pass. The ONLY reason we came in today was to have this looked at.. $364 later... we get things we didn't need, heartworm, flea medicine, etc. This should have been $100-$150 visit, NOT $364+. We will NEVER go back there again.EXTREMELY disappointed!
Christine Heery
13 Jan 2016
Seriously the best vet I've had. Wonderful at returning calls, easy to schedule, affordable, friendly, clean, knowledgable. I honestly couldn't ask for more and I wish I had switched vets SOONER.
Shaun Johnson
8 Jan 2016
I loved my experience at Sweetgrass Animal Hospital. Dr. Shannon and her staff were great with my dog. We talked about what vaccines she really needed and which ones she didn't. She also explained ...
I loved my experience at Sweetgrass Animal Hospital. Dr. Shannon and her staff were great with my dog. We talked about what vaccines she really needed and which ones she didn't. She also explained to me why it was worth doing further testing. My dog, Emma, is older and we moved into the area recently from the northeast. Based on my experience with vets, her practice was very reasonable for cost. I would recommend Dr. Shannon and Sweetgrass Animal Hospital to anyone.
Elizabeth R.
4 Jan 2016
Incredible staff! They are super kind to both me and my dog. I have been to see them for both regular office visits and drop ins due to a sick pup and with both types of visits, I was met by kind, p...
Incredible staff! They are super kind to both me and my dog. I have been to see them for both regular office visits and drop ins due to a sick pup and with both types of visits, I was met by kind, professional individuals. They are also very good about sending out reminders about upcoming vaccinations or check-ups and follow-ups. When my dog got sick on a Friday morning, I got a phone call on Saturday morning to see how he was doing. They wanted to make sure he was continuing to improve before they closed early in case they thought I needed to bring him back in. I almost forgot to add that they are very upfront about the costs.
Daysi Sarahi Gonzales
18 Dec 2015
Switched from Banfield to here, and love it! Super easy to get an appointment on short notice and the staff is very nice and attentive. They've helped my pup so many times already, do recommend!
Paige Lanier
15 Dec 2015
Sweetgrass Animal Hospital is awesome! I'm so glad I did not allow my dog to have surgery at another clinic before getting a second opinion. My dog, Serci, had a lump on her foot and another vet wante...
Sweetgrass Animal Hospital is awesome! I'm so glad I did not allow my dog to have surgery at another clinic before getting a second opinion. My dog, Serci, had a lump on her foot and another vet wanted to remove it with surgery. Then we went to Sweetgrass and the vet there told me it was nothing to worry about and it should go away on its own within a couple of weeks. Well it did, which saved me $1000 and Serci did not have to go through surgery and miss out on playing with her friends at daycare for a month OR have a big scar on her foot. Serci also says thank you, Sweetgrass, for the extra treats she got since her mom saved a bunch of $!
Maile R. Tanner
21 Nov 2015
We love doctor Suzy ! She always take the time to listen to the concerns . I also like how they are open on Saturdays they can't always fit me and my sweet Doxie baby in when she is having trouble on ...
We love doctor Suzy ! She always take the time to listen to the concerns . I also like how they are open on Saturdays they can't always fit me and my sweet Doxie baby in when she is having trouble on a weekend
Sammy B
28 Oct 2015
I agree with Katey. They have good customer service, especially Dawn and Jessica behind the desk, but they are over-priced. They also charge you for services that are usually complimentary, like nai...
I agree with Katey. They have good customer service, especially Dawn and Jessica behind the desk, but they are over-priced. They also charge you for services that are usually complimentary, like nail clipping, if you agree to it on the invoice. I think Dr. Shannon is thorough but it's all about protocol, not about being practical. They need a little work on building a relationship with clients instead of just following protocol and they really nickel and dime you. The techs are pretty good, but not warm and fuzzy. I'm looking for another vet, my only hesitation is that I have seniors and I like the fact that this vet is close by in case of emergency, but I dislike being sold services that are unnecessary so I just tell them no. It's your choice and totally ok to say no to services.
Emily Durham
15 Oct 2015
We can not say enough good things about everyone at sweetgrass animal hospital! We are so happy to have found such a friendly, professional, caring, and knowledgable vet for our cats!
Mal Sexton
31 Aug 2015
The team acted like they've never even dealt with dogs. I paid to have an initial visit and they suggested things that were not needed. On top of that, the examination was crap. She listened to his he...
The team acted like they've never even dealt with dogs. I paid to have an initial visit and they suggested things that were not needed. On top of that, the examination was crap. She listened to his heartbeat and looked in his ears. Sorry, but that's not worth 45 bucks. And one of the vet techs were very rude. Never taking my animals back.
Kari C.
4 Aug 2015
I brought my dog in because I thought she had a UTI. Upon arrival the receptionist was very friendly and the waiting room was clean.My visit turned into your dog needs a fecal examine, heartworm test,...
I brought my dog in because I thought she had a UTI. Upon arrival the receptionist was very friendly and the waiting room was clean.My visit turned into your dog needs a fecal examine, heartworm test, flea and heartworm treatment, etc. Being concerned about resolving the problem at hand I did not proceed with any other treatments. I was overwhelmed and felt bombarded with extra treatments added onto the visit instead of addressing the problem I came in for. I would be aware when a vet tacts on multiple procedures and or treatments during a visit when your animal has a specific problem.
Lynn L.
2 Aug 2015
Recently relocated to SC from CA. Brought my two dogs into Sweetgrass Animal Hospital for a check up, shots and a consultation. They were very thorough and took their time with me and my pets. Dawn...
Recently relocated to SC from CA. Brought my two dogs into Sweetgrass Animal Hospital for a check up, shots and a consultation. They were very thorough and took their time with me and my pets. Dawn, in the front office, was so personable and friendly. So glad I found my new vet!
Robin Ferraro Oliver
7 Jun 2015
I moved here not knowing what Vet to use. I randomly picked Sweetgrass Animal Hospita and was very pleased with the service they provided.. Dr. Shannon and her staff are so caring and helpful & knowle...
I moved here not knowing what Vet to use. I randomly picked Sweetgrass Animal Hospita and was very pleased with the service they provided.. Dr. Shannon and her staff are so caring and helpful & knowledgeable. I had to move again and will miss taking Parker to them. Thank you.
Geoff G.
8 Nov 2014
We got off to a rough start but they were very kind when I had to put my dog down. I have a hard time trusting veterinarians but in the end the did all right by me and my dog.
Alejandra R.
30 Jul 2014
We just moved to the Summerville area from Maryland and I needed to get our dog, Mason (large hound mix) set up with a new vet. I am so happy we found Sweetgrass Animal Hospital. Dr. Shannon is awesom...
We just moved to the Summerville area from Maryland and I needed to get our dog, Mason (large hound mix) set up with a new vet. I am so happy we found Sweetgrass Animal Hospital. Dr. Shannon is awesome! She is clearly very good at what she does (more explanatory details below). The place is conveniently located, inside it is clean and organized, the staff is very professional and personable and the prices are affordable. Here's more specific details about our experience: Dr. Suzy Shannon really impressed me! Mason developed some allergies that manifested as red, itchy spots on his paws, snout and tail. It's nothing new since he has sensitive skin but he hadn't had any problems since we changed his diet and started him on a new supplement months ago. Dr. Shannon asked all the right questions and made me feel at ease. She was fantastic interacting with Mason since he can be hesitant and skiddish around new people. She talked me through the diagnosis and treatment and what to expect. This is clearly more than a job to her; it's easy to see how much she cares for animals. Definitely happy we found Sweetgrass Animal Hospital where our fur-child, Mason will be in good hands.
Elizabeth M.
8 Jul 2014
I chose this vet office based on all the positive reviews I saw on here and I'm so glad I did! The office was bright and clean, the staff was friendly and helpful, and both of the doctors there were ...
I chose this vet office based on all the positive reviews I saw on here and I'm so glad I did! The office was bright and clean, the staff was friendly and helpful, and both of the doctors there were great. The wait time was very short to be seen and I felt the prices were very reasonable.
Brandon Scanlan
12 Jun 2014
Probably one of the best vets I have ever been to. Very personable staff and always takes the best care of our fur family.
Dianne Werner Webb
14 Nov 2013
At this time, I am pleased with the service of Dr. Shannon. She does love your pets and is kind and compassionate. I don't know if they are going to send a card to me on the loss of my pet being they ...
At this time, I am pleased with the service of Dr. Shannon. She does love your pets and is kind and compassionate. I don't know if they are going to send a card to me on the loss of my pet being they put Kee down. Up North the three vets I had over the years, sent cards expressing sorrow over the loss of my pets. I think if you are not doing this, the few pennies it would cost would mean so much to the pet's owner. They are part of the family. Thank you. Dianne
Walter Travis
4 Oct 2013
Dr Suzy is outstanding. Just adopted a deaf puppy and took him there for his first check up. Everything was explained in detail even the cost down to the penny before services were done. No surprises....
Dr Suzy is outstanding. Just adopted a deaf puppy and took him there for his first check up. Everything was explained in detail even the cost down to the penny before services were done. No surprises. Dr Suzy took a great deal of time examining my puppy. I was concerned about his ears as some p.o.s. had butchered his ears in a home made attempt to dock them. After checking them she assured me they should present no problems. I would recommend Sweetgrass to my friends or anyone who would like first class vet care for their pets.
Linda C.
25 Jun 2013
Dr. Suzy Shannon is awesome! She and her staff are fast, friendly, knowledgeable, and caring. I had a cat emergency and she was able to take care of him despite his feline disposition. Was able to obs...
Dr. Suzy Shannon is awesome! She and her staff are fast, friendly, knowledgeable, and caring. I had a cat emergency and she was able to take care of him despite his feline disposition. Was able to observe her interaction with another patient, and she is so caring about the animals, you would be comfortable leaving you furry family member in her care. Tornado is doing super and Dr. Suzy gets the kudos for getting him back to normal.Convenient to Dorchester Road and shopping, clean environment, and reasonably priced as vets go.
Maile T.
18 Mar 2013
I recently changed vets , I was so happy to find Dr. Shannon she was amazing with my mini dauschund , Who had ended up having kennel cough she was very understanding of my concerns and went o...
I recently changed vets , I was so happy to find Dr. Shannon she was amazing with my mini dauschund , Who had ended up having kennel cough she was very understanding of my concerns and went over my bill before she did anything to my sweet baby . Even my mom beagle bird dog who has trust issues loves cause she got down on his level . We love doctor Shannon !
Jamie D.
25 Feb 2013
I cannot be more grateful for Dr. Shannon. This is a little lengthy, but please....let me explain.Twelve years ago, I turned 18 years old. The "Yo quero Taco Bell" dog was super popular at the time. ...
I cannot be more grateful for Dr. Shannon. This is a little lengthy, but please....let me explain.Twelve years ago, I turned 18 years old. The "Yo quero Taco Bell" dog was super popular at the time. My mom viewed dogs as big, clumsy, slobbery, scary balls of destruction and therefore I had never had one. However, she knew I really liked the Taco Bell chihuahua so she got me one. Without telling me what she was planning, she drove me out to a rest area in Chester, SC. A lady pulled up with three 10 week old chihuahua puppies in a basket. My mom said with the biggest smile on her face, happy birthday...go ahead and pick one. I chose a fawn colored little girl with a dark stripe on her back. She only weighed one pound! On the way back home in Charlotte, I named her Annie. She was my constant companion for the next six months until I joined the Army as a veterinary technician. My mom "promised" to give her back. Not surprisingly, I never got her back. She has comforted my mom in the most trying of times and has never left her side. A few years ago, she became a service dog to my mom so she is now able to take her anywhere and everywhere. Fast forward 12 years. Annie has dealt with bouts of pancreatitis several times in her life, has had severe vaccine reactions, and had issues recovering following a dental cleaning once. Needless to say, this is about the most sensitive dog I've ever met in my life. Therefore, my mom is extremely nervous at the vet's office. She has never had great experiences at the vet because of Annie's previous issues. None of her issues were the staff's fault, but it was how they handled those things that made a bad situation worse. Annie's behavior changed suddenly a few days ago and because it was so acute and so unusual, I told her to go see a vet immediately and get bloodwork, urinalysis, and X-rays at a minimum. Immediately she went to an animal hospital, I will omit the name. Terrible experience there. The staff treated her badly. Again, details I will omit...perhaps they had a bad day. She left crying and I hurt for her. Knowing that all she wanted was answers or at the very least, pointed in the right direction. I told her not to worry, I would find her a good vet. I used Yelp to find a veterinarian in Summerville that had great reviews. For the record, I am a veterinary practice manager and have been a veterinary technician for 12 years. I knew that she needed a vet that would hold her hand and help her understand what was wrong with Annie and what she needed to do to help her. I found Sweetgrass Animal Hospital had two reviews that had exactly what I was looking for. I sent her there and called the office to give them a heads-up. I anxiously awaited the phone call that would tell me how it went, hoping and praying that Dr. Shannon and her assistant would treat my mother with care and concern. I was not disappointed!! My mom called me and said that this was by far her best vet experience and that Dr. Shannon showed genuine care and wanted to help my mom in every way possible. I was so happy I nearly cried. This dog means everything in the world to my mom and I always encourage my staff to treat pet owners the way they would want their mother treated. I have nothing but praise for Dr. Shannon and I know my mother will be a life long client of hers. Thank you, thank you, thank you.
Natalie C.
8 Feb 2013
Outstanding service! I needed to establish care for my dog after moving to the area from James Island. I was able to get an appointment quickly that worked for my schedule. Dr Shannon and Jessica were...
Outstanding service! I needed to establish care for my dog after moving to the area from James Island. I was able to get an appointment quickly that worked for my schedule. Dr Shannon and Jessica were great! So thorough and attentive to my pup. She gives practical advice and took time to explain all questions I had. When I arrived, Dr Shannon greeted me, which was a pleasant surprise. She was so great with my dog, who is very nervous at the vet, and talked to him and soothed him. I am so impressed with the level of personable service. I 100% recommend Dr Shannon!
Stevenson B.
8 Jan 2013
Dr. Shannon has been extremely dedicated and professional. My puppy is turning a year this month and Dr. Shannon has been great, providing routine check ups and has treated both an ear and skin infec...
Dr. Shannon has been extremely dedicated and professional. My puppy is turning a year this month and Dr. Shannon has been great, providing routine check ups and has treated both an ear and skin infection. She has even returned phone calls after hours. I couldn't recommend her highly enough. She has been exceptional.
Joseph G.
14 Nov 2012
Dr. Shannon is an amazing vet. Luckily my greyhound has only had a few problems but each time Dr. Shannon worked him up thoroughly and her diagnoses and treatments proved to be right on. What's more...
Dr. Shannon is an amazing vet. Luckily my greyhound has only had a few problems but each time Dr. Shannon worked him up thoroughly and her diagnoses and treatments proved to be right on. What's more is she kept the costs down while doing so (which I obviously appreciated). I trust her completely with my dog and highly recommend Sweetgrass.
Shaun J.
30 Oct 2012
I recently was vacationing with friends in Charleston, South Carolina. I had taken my dog on the trip with me. Unfortunately she was playing rough with my friend's dog and started limping. Not bein...
I recently was vacationing with friends in Charleston, South Carolina. I had taken my dog on the trip with me. Unfortunately she was playing rough with my friend's dog and started limping. Not being from the area I didn't have a local vet. I looked up vets in the area and called around until I found Sweetgrass Animal Hospital. I was able to get right in without a wait. Dr. Shannon was super nice and treated my dog, Emma, great. She x-rayed her leg and was able to show me on the computer that it wasn't broken. It likely was a sprained ankle. Dr. Shannon gave us some medications to help for the pain and swelling. She was great the whole time. Emma is now back to her normal self. She was even feeling better before our long drive back home. Although I likely won't be down in Charleston again for a long time I highly recommend Dr. Shannon and Sweetgrass Animal Hospital. If you live in the area she is definitely worth going too.
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