I’ve Been going to PetMed for years and would go nowhere else. Dr Girone is THE best vet ever and the other doctors are right up there with him. Love all the wonderful techs with their compassion and skills. The receptionists always make me feel so welcome. My fur kids could not receive better care anywhere! Read Less

Very friendly staff and caring Veterinarian. My first visit to this animal clinic. They were understanding and reasonably priced. I will definitely be returning for any needs my pets have. A busy clinic, but that must mean other people appreciate the staff and service at PetMed. Read Less

The team, doctors and technicians are all fabulous! Special kudos to Jessie (groomer). My pets have never looked or smelled this fresh and clean. Just need to provide services like nail trims and santi-trim (butt area) as a separate service when a full groom is not needed. Read Less

Love everything about Pet Med from the front office staff, vet, assistants, and groomers. My dog Leo is extremely frisky and jumps all over the place but they treat him great and are always professional. Read Less

Every time I take my Aussie to be cared for here, she always comes back looking way better than when I drop her off! This is my third time within a couple of months and they have consistently taken EXCELLENT care of her. They actually remember her name and are genuinely excited to see her every time! Amazing service and care! Read Less

This is the best vet/animal hospital I have ever been to. The customer service at the desk and the doctors/nurses are best I've ever seen,. from any type of business anywhere!! The medical knowledge and sincerity in effort are supreme. Read Less

I took my 20 year old cat to them back in November 1996. She was not acting like herself, she tried to walk and her back legs gave away on her. So I rushed her to the only vet I could find open on a Saturday afternoon. They were wonderful with her, but unfortunately her kidneys were failing and she had to be PTS. The staff were great they let me spend as much time as I wanted to with her which of course could never be enough. They even gave me the choice to be with her when they did it, so my baby girl got to be with her momma til the end. Which I am so grateful for. Afterwards I received a sympathy card from the entire staff, Thank y'all so much for your care of her and me. Read Less

When I picked this place, I was hoping for a one stop shop...veterinarian, groomer, and boarder. The only thing I like about this place is the veterinarian. I won't be bringing my dog back for boarding or grooming. Here is why:First time I brought my puppy there I was impressed. The office staff was great and the vet was awesome. I decided to board him and have him groomed. The grooming was a bit pricey in my opinion for only a trim around the paws, face, and have his nails cut. They also charged me an extra $10 "handling fee", they said because my dog wasn't calm enough. He's only a puppy and has never been aggressive. He just needs guidance on how to behave when being groomed, I don't think I should be charged extra for this, it's already over priced. Third time I brought him for boarding, he came home with a horrible rash on his belly, of course they charged me for meds to treat the rash that he got while he was in their care. He absolutely did not have the rash before I brought him in. I think it is probably from him laying on unsanitary floors. They say it's because he "pees on himself". He has never peed on himself at home. Maybe they don't take him out enough??? They also charged me another "handling fee" for his groom (which is a horrible cut in my opinion and not worth the $79 total). Not satisfied with this place at all Read Less

For 17 years now, you have cared for our beloved pets, and we are so thankful for you. Chica is the newest member of our family and she says she would not consider going elsewhere. She loves you all. Read Less

I ran my cat pet med last night when I got home from work because they were close to me and they were still open. I had not read the previous reviews. Is a good thing, because they were very friendly they gave my cat very good attention. They were attentive to my questions, and I had a very good experience. Read Less

My friend told me about these guys and I have to admit I was very impressed! They allowed me to walk in with my dog Thor and everyone was super friendly and attentive! The Dr. Was great too and literally talked to me about every option that was available to me. Worth my drive and I'll be bringing my other dogs here too! Read Less

Dr. Girone and the staff at PetMed are top notch. My dog, Logan, recently had cancer and had to undergo 2 surgeries back to back. He was treated with the best care and compassion. I have nothing negative to say about this clinic and highly recommend them. Read Less

Dr. Girone, his staff Laura, Cynthia, Brittany and so many treat you like family. They provide the best care and have outstanding credentials. They are constantly working on improving their services and make them more efficient then ever. They are outstanding and trust them with all our pets, no questions. We've been going to them for over 17 years and they have seen 7 pets later. Read Less

When I moved to TN 2 years ago I was concerned with finding a vet who would provide the same friendly & great medical care I was used to. PetMed is a fantastic office. The staff are friendly & very helpful. Dr. Courtney Merrow is one of the most compassionate & caring vets you could ask for! I would recommend PetMed to anyone who wants quality care for their fuzzy babies. Read Less

Today was my baby's first visit. He loved the staff and the staff loved him! Dr. Girone took the time to answer all my questions and was very informative. Didn't feel rushed at all! Looks like we found our new vet home! Read Less

I absolutely love PetMed! When my Yorkie got sick from a food allergy, I took him there since it was 10 min from my house. I didn't have an appt but they took us anyway and the wait wasn't long at all! The staff were amazing, compassionate, friendly, and just all around awesome! They treat you like family!!!!! The vet made my baby feel so much better and I will definitely be making them my regular vet! They are the best vet I have ever been to!!!! Read Less

I have taken my pets there many times and have been totally satisfied. I was treated very well and everything that was to be done on my pet was explained in detail. Dr. Girone runs a tight ship and his staff is fantastic. Everyone there is very professional and is very knowledgeable of their positions. I appreciate all they have done for me and pets. I am happy to give Pet Med 5 Stars!. Read Less

I have taken both of my "problem kitties" here. The staff and doctors are amazing! When I took my Frankie in, he wasn't eating and his gums we'd horribly red and bloody. Dr Coles had him in surgery that very day.... I had taken him to other vets multiple times with no solution for his painful teeth. Frankie is now doing 100% better and living a happy, normal, healthy life! My other cat Charlie has an eye defeat... Which gets aggravated with dust and weather change, Pet Med helped us get it under control and gave me the name of a specialist in Nashville to help surgically fix his issues! We love pet med and wouldn't take our furbabies anywhere else! Read Less

I'm pretty picky about vets; I've tried out quite a few and finally settled on PetMed. I can't recommend Dr. Moore and Dr. Coles enough. They've taken very, very good care of my cats and I've referred a few friends as well. A close friend of mine had taken one of his very sick cats to another vet and a local cat hospital and had just about ran out of money and credit he had. I asked him to have my vet, Dr. Moore look at him before he gave up. Both Dr. Moore and Dr. Coles were very compassionate and understanding. They seem to have a genuine care for both pets and their owners and they went above and beyond for us. We're very thankful for both of them. The cost of care in that instance was really reasonable under the circumstances. I'd say that the cost of more routine care has been about average compared with other vets I've visited. The front desk staff and techs have been pretty good as well, which has been a big problem with other vets that I've visited. I *highly* recommend them. Read Less

PetMed Vet, Antioch, TNOctober 13 ·"Our Tuesday Tech of the Week is Ms. Laura. Laura is a licensed veterinary medical technician who has been with PetMed for 14 years. Laura is active in fly-ball, agility and obedience. She competes and teaches fly-ball in her spare time. She has 6 dogs, Betty, Pixie, Wylie, Cosette, Batman, Maddie, as well as one cat (who helps keep the others in-line) Keeks, but don't tell him he is a cat, he doesn't know any better. Laura is such a calming presence for us (especially Dr. Girone as they have worked together for so many years). Thank you Laura, for everything you do!!!" from PetMed FB Page posted October 13thI guess PetMed rewards employees with "Tech of the Week" for October 13th when their negligence cost my dog her life on October 9th. This woman handed me my dog at noon to send her home after a procedure when Chloe was visually in respiratory distress. Any person and especially a licensed professional trained to care for animals could see she was in respiratory distress. When I asked Laura about her harsh breathing, SHE WAS VERY DISMISSIVE, SHRUGGED HER SHOULDERS AND CALLED IT EXCITEMENT TO SEE ME AND THE DOCTOR WOULD BE IN BUT IT WAS NOT NECESSARY AND SHE "DIDN'T UNDERSTAND WHY HE ALWAYS FELT HE NEEDED TO SEE THE PET AND OWNER ONE LAST TIME BUT THAT IS JUST WHAT HE DOES". When Dr Girone came in thinking he was only debriefing me on the procedure and how to care for her over the next few days, I told him about Chloe's breathing and what was just said he immediately took her to listen to her lungs and rushed for an X-ray of her lungs, returned and said she had "developed symptoms of an infection since he saw her a 9 am" because at that time she sounded really good at that time and then said "her color was really bad and was breathing up to 80 breaths a minute"(this "trained tech" could not even recognize this breathing when I told her about it.) Dr. Girone put her in an oxygen tent immediately and then would not let me see her so she could rest and get as much oxygen as possible. Chloe's breathing was hard and her little body was collapsing in on each inhale. (Think of an accordion going in and out while played.) Chloe later had to be rushed to an emergency vet hospital by Dr. Girone and Laura, the Vet Tech. When I met Dr. Girone and this tech at the emergency vet, Dr. Girone asked her to come back with us to talk and answer questions for the emergency doctor, the tech refused to go answer questions. When Dr.Girone was talking to the emergency vet it was also said she was only given a mild antibiotic due to the previous surgery but did not mention any stronger antibiotics given for the infection. He also said that Chloe did not get any fluid in her lungs during surgery it had to have been later. A stronger antibiotic was given at the emergency vet around 6pm. Chloe died at 9 that evening.Do your job and pay attention to the animals left in your care! If she cared about her job and was observing my dog, Chloe might have had a fighting chance by receiving aggressive care much sooner. Laura should not care for animals if she can not recognize respiratory distress or even listen to the pet owner when they say something is wrong with their pet.If you choose to take your animal to this vet clinic, just make sure she will not have any responsibility in handeling your beloved pet. Dr. Girone initially seemed professional and prompt when he saw my Chloe was very sick but I found it very distasteful and unprofessional for giving a "Tech of the Week" recognition on social media to someone that can not do their job and recognize that an animal is in distress! PetMed made us pay almost $300 and I paid over $800 for the Emergency Vet due to PetMeds negligence. Money will never bring Chloe back but Dr. Girone and Laura should take financial responsibility for her lack of focus and in willing to send her home in critical condition and not noticing immediately upon picking Chloe up or even visually recognizing her breathing was critical. Read Less

$20 bathing special became a $156 balance because they gave him 3 tests without asking me if I wanted it done. We've been coming here for years and the fact that their receptionist claimed I gave her the okay to let him have tests done when I wasn't aware until I came to pick him up showed how dishonest their staff is. Update: It's been over a month, since the encounter I've had with PetMed and I called on Tuesday to make a face, feet, and tail grooming appointment. I was told by a lady that there is a flag on my account and every appointment I make has to be approved by Nancy. Sadly, she wasn't there that day so I was told to call back on Thursday. I called back today and spoke to Nancy who instantly had an attitude with me and stated because of the last encounter she wouldn't feel comfortable to service my dog UNLESS I paid the $156 balance from the last service as well as the grooming service that I wanted to have done Friday (tomorrow). I refused to pay that balance and told her that we (the manager, receptionist, assistant groomer, groomer, and myself) came to an agreement where I just pay for the $20 grooming special in order to move on from the disagreement. She then said that she doesn't feel comfortable because of our different personalities and that I have no understanding of her personality with animals. I told her that my personality has nothing to do with my dog receiving a grooming. I told her if she did not want to groom my dog because of last month's encounter that we supposedly move on from then just say that. Don't make it seem like it's because of my personality and your passion. She refused to groom my dog and then hung up the phone. I would NEVER recommend a business like this. Please look around before settling on PetMed. It's sad that this business is convenient for me and my family to drop my pet off and because of our "different personalities" we can no longer come back. Read Less

I had an appointment for my dog and I needed his previous medical records faxed over to my new veterinarian. I called the day before to ask them to please fax them. A few hours went by, and I called again to remind them. Again, nothing. The morning of my appointment, I called and Samantha (surprisingly enough, this is the girl that I spoke to every time I called asking them to fax the records) said, "I had the paper printed out yesterday and when I went to go fax it at the end of the day, I couldn't find it!" So much for doing your job and printing another one out real quick to fax over...I guess clocking out is more important. She said she would fax them over ASAP. An hour goes by and my vet still has not received my dog's records. One of the vet techs at my new vet clinic called and asked if we could please have them faxed over as we were actually IN our appointment. Never received a single thing. It's sad that places like animal clinics don't value the responsibilities they have of customer service and it reflects poorly on the entire organization. Four calls within 24 hours and I still never received something that would have taken two minutes to fax to me. If you don't value your customers, how much can you value your patients? Read Less

My Baby Friday is now 9 years old and he was been going to PetMed since he was born. They give excellent care and treat your baby the way you would. They offer full service and really care about your pet. Nancy has been Friday's groomer from day one and she is just simply awesome. She know your pet and take pride in her grooming of your pet and Friday loves her! Thanks PetMed Staff for Caring! Read Less

I like the vets but the office staff is rude and doesn't do their job. They act like they have no clue what's going on half the time. I stayed with them for a year just because I liked the vets and the techs but after a year of having to deal with the front office staff I just can't take their incompetence any longer. Over the past year I would call and ask for heart worm meds and they would say " yes we have it come pick it up". Then go there  the next day,  and it's "oh we don't have that in stock".  The next time I need refills I call and they say " oh we have to order that, we'll call when it comes in".  I wait a week and call " oh, you never came in to get it so we put it on the shelf". To which I complain " you guys said you would call when it came in and no one called". Which was met with the snarky reply " we must have called because it was in the notes".  Aaaarrrrggghhhh.  Well, I thought ok. One more try I call to order meds. To which they will call when they are ready. ( yeah, we rode this horse before).  I call to see if they are in and the answer is " we never ordered them you didn't say you wanted them".  So... Goodbye Dr. Girone,  I liked you a lot but I can't risk your incompetent staff hurting one of my animals out of ignorance. Read Less

About a month ago my dog Greighson Andrew blew out his ACL and surgery is mandatory for this kind of injury. My regular vet stated he did not have the training to do the surgery and referred us to a specialists. I had two concerns about that; first, a specialist was going to cost us at least $2000 for this surgery and second, I did not want to send my ""kid"" to a complete stranger. I remembered a friend of mine's dog had just had this same surgery; blowing out one's ACL is apparently very common in the canine community. She had taken her dog to Dr. Mark Girone at PetMed and the surgery went beautifully. And it didn't cost her $2000. So I called them and set up a consultation. I was very impressed by the thorough explanation of both surgeries (the one they did at PetMed and the one they did at a specialist's). Dr. Girone explained the process for both so that I could make an informed decision. I was very impressed by the way they treated Greighson and the kindness and concern they portrayed about the entire situation. When your kid is hurt and you're facing an expensive surgery it's very stressful. Kindness and concern is much appreciated in these situations and I was very grateful for it. We decided to have Dr. Girone do the surgery which went well and although Greighson has had an extended recovery time due to the extent of injury he did to his knee all is going well. I cannot say enough good things about Dr. Mark Girone, Laura (vet tech) and Amy (vet tech). When Greighson first went to PetMed he was scared and upset. Now he loves going there. He gets so excited to see Laura - who he thinks is his girlfriend - and even gives kisses to Dr. Girone when he sees him. Seeming my ""kid"" this happy and excited lets me know they are good people and makes all the difference in the world. I went to PetMed for one surgery, but ended up finding a new vet for our fur kids. I am truly so grateful that I listened to my friend and took Greighson to see them for his surgery. Much thanks and gratitude to Dr. Girone, Laura and Amy. Read Less

I am extremely saddened to just find out that Dr. Carroll is no longer with PetMed. Noone was able to tell me where she went so I have no idea how to reach her. She has been our Pet Doctor for many years and I am very attached to her. She is caring and extremely personable. She always gives her undivided attention. If anyone knows how I can reach her please tell me! Thanks, Barbie Read Less

You know, I've never written a review quite like this one but after today, I knew I had to.  Over the summer, I adopted a kitten that a friend of mine had fostered through a rescue organization in another state. I eventually learned the hard way that the rescue organization wasn't on the up and up when I got ringworm from my adorable little kitten right before I needed to leave town. The result was that I could no longer leave her in friends' care and would now have to board both her and my other cat for two weeks--a ridiculously expensive situation. On top of everything, someone from Murphy Rd Animal Hospital had left me cheery test results on my voicemail which led me to believe that the cat didn't have ringworm, so that I didn't treat it from the beginning and allowed it to spread to myself, two friends, and my other cat. But of course when I called to find out how much it would cost to board the cats, it was going to be about $400. I started doing a lot of research, as I'm a grad student and was in a very underpaid summer job and really couldn't afford this expense. Hell, I couldn't even afford groceries at the time. Eventually someone recommended another vet to me, but they were too expensive too, and they suggested PetMed. When they told me the grand total for boarding my cats for 12 days, including administering medicine to them, it was so much less than what my vet was going to charge. I had already decided that I was going to try to get my vet to charge me for just one cat, or something like that, since the cats wouldn't need boarding at all if it weren't for a negligent voicemail. Fortunately, the vet ended up agreeing with me, and I went ahead and stuck with them for boarding since I live in Nashville. (The truth is though, the vet somehow ended up charging me more than I'd expected and I probably would have been better off at PetMed.)Well, on the nonstop-fun roller-coaster ride that is life with a kitten from a shady rescue organization, the kitten that I was told was spayed just went into heat yesterday. I already know that it will be expensive to spay her at Murphy Rd. So I called Hillsboro, because I have friends who take their pets there and have nothing but good things to say about them (would that I'd known): $188. Yikes! So I scrolled through my phone contacts and called PetMed to see what PetMed would charge after reading the terrible reviews of ValueVet. Not only was PetMed cheaper: $122 despite the fact that I've never been in, so no additional new-patient charge or office-visit charge, *but* the woman on the phone also directed me to the friendsofanimals.org website so that I could get a low-cost spay certificate ($65) to save even more. People, on the basis of customer service alone, this is so far beyond what I'm used to, especially after all my bad dealings with Murphy Rd. I have not been in to PetMed yet, but let me tell you, the fact that they would go out of their way to accommodate sick kitties and poor cat owners and are so patient to answer my litany of questions on the phone makes me absolutely willing to drive to Antioch from Nashville for their service.UPDATE (2/4/12): I went in almost two weeks ago to get my kitten spayed and the staff was just as great in person as they were on the phone. I was really impressed with the facility, the staff at the front, the ease making the appointment, and with the doctor I saw. They called to let me know she was doing OK after the procedure, were really helpful explaining everything I needed to do at home once I picked her up after the surgery, and were just really great all around. I will not bother with anyone else in Nashville. They have proven themselves completely trustworthy of my animals. Read Less

Been taking my dogs there since i moved to Nashville. To get your dog groomed with nails and stuff can be a little pricey like $59, but its so much better and worth it than paying $40 at petsmart. You get what you pay for. A friendly staff that treats you well. Call ahead appointments and you can choose a pickup time. There is no better place to take your animals for whatever reason. The doctors and staff treat you right and will take the time to explain everything to you. I do wish they would move to a different location since Bell at 24 gets ridiculous, but that is my only wish. Read Less

I boarded my 2 pugs for 8 days at Ped Med....Beside the fact that i paid approximately $300 to board them and administer theyre meds, My oldest Dog who is 12 Came home sick with a Stomach infection ?...after dealing with diahreah for 4 days i took them back for a follow up as to why.....They told me my dogs had tape worms and needed to be treated...They went to ped meds fine with no issues what so ever.... Read Less

My puppy had what I thougth was broken leg, rushed to Clinic for treatment. They stayed past closing time, treated dog and me with respect. They followed up with call nest day to check on ""Freckles."" Ped Med has always treated, never sold un-needed services for my dogs and cat. I highly recommend Dr. Cole and her caring staff. Read Less

After having gone to a different vet in town and having an incredibly bad experience, it was really refreshing to go to PetMed and be greeted warmly both by the staff and by the vet himself. They were prompt, very explanatory about the issues that my dog has and upfront about pricing. Read Less

I can't say enough good things about Petmed! I'm definitely a protective dog owner and don't trust my dog to just anyone. I drive half an hour to get to them because they are so wonderful to my dog. We faithfully use their grooming and vet services. My dog has a thick, long coat (part Chow) and a lot of groomers want to charge an arm and a leg to groom her- but not Petmed! And they do a beautiful job! My dog looks so cute when she emerges from the back with a bandana around her neck after each haircut! The vets have been more than wonderful to us. They are so kind and knowledgeable. We've been there for appointment visits and also as a walk-in. Each time they got us right in and were awesome about answering every question I had. The staff is just crazy about animals and it shows! Every one is so sweet and you never have to wait long for anything. I'm so happy we found them! Read Less

This place is a great find for me and by two dogs. The doctors are ALL very nice and knowledgeable. Dr Morgan has been especially helpful to me. Our first visit to Petmeds was with a stray rescue with a host of medical issues!! They greeted us with open arms and minds, and provided exceptional service and care. They helped us save this doggie?s life! No animal is turned away here. The great service continues with at home follow up calls and reminder mailers. I believe that these doctors and staff (even the receptionist who has always been nice to me!) have the biggest hearts and finest animal care around. Also, any time that I call with questions they are nothing but polite and helpful. It is true, they are not a ?value vet? but you always get what you pay for ? remember that. I suggest making an appointment to avoid waiting; however the service IS STILL worth it. Highly recommended! Read Less

I have a lab with several health problems so I've been to PetMed about 5 times now. Sometimes the service and vet are good and at other times not so good. My lab was misdiagnosed with ringworms and the vet told me that she would follow up with bone and joint health information but never did. The vet that I originally used there missed a couple of scheduled appointments and we were passed on to another vet and it was like starting all over. The facility is nice and clean and the hours are good. Read Less

From the first time I stepped foot in the door, my pets and I were treated with nothing but respect. One thing folks need to remeber is that when you go into any clinic, human or pet, as a walk in, you can expect a wait, save yourself the time and make an appointment. The staff at PetMed is wonderful and caring, my dogs enjoy coming to the clinic to visit all these wonderful folks, they don't typically like to go anywhere. ( scarry) I have sat in the lobby and heard the horror stories for other people that were in this clinic to help ""fix"" somethings another clinic may have done, or not done, they get lots of referrals from other clinics, and I for one can say I know why: dedication, commitment, respect and compassion. As far as the pricing, anyone that has not learned in life that you get what you pay for has a hard road ahead. The prices may be a bit higher, but I also get a higher level of professionalism and a fabulous piece of mind knowing my pets are seen by the best!!! I am in this place all the time, I can pretty much gaurantee that no Doctor in that place told someone their 8 week old kitten only needed 1 set of vaccinations, not in this place. Read Less

The receptionists at PetMed are snotty and aloof, and the vets are incompetent. I adopted an 8-week-old kitten from Animal Control and took him to PetMed to get checked out and get started on his shots. The vet I saw said that he just had ear mites and gave me one round of Revolution to treat them. Also, she said he would only need one set of shots (come on -- an 8-week-old kitten only needing one set of shots? Everyone knows better than that!). About a week later I had to take my other cat in for urinary tract problems. I ended up leaving him there for the day and when I came to pick him up, the vet didn?t even come out to explain the antibiotics she had prescribed. They just handed the cat back to me, said good luck, and I never heard from them again. Needless to say, I found another vet immediately. The ?ear mites? on my kitten never got better, probably because when I took him to a new vet, they took the time to do an ear smear and determined that it wasn?t even ear mites, but a yeast infection which requires a totally different antibiotic. Also, he needed 2 more rounds of shots. The new vet also took the time to explain all of the urinary tract problems my other cat was having, even brought in books with pictures to show me what was happening. PetMed?s prices for the minimal work they did on my cats was outrageous! At my new vet, we got new shots, new prescriptions, new tests, and I spent less money there than I did for two 5-minute visits at PetMed. PetMed is a rip off and I definitely do not recommend them to anyone! Read Less

I hate having to find a new doctor for myself or my pets. Pedmeds was wonderful. Caring staff. The vet techs and the doctors are very kind. They are a little on the pricey side, but they are not out of line on their charges. I'm a firm believer that in many cases you get what you pay for, and the health of my pet is important to me. If you have ever had a bad vet, you will agree. Read Less

I brought my dog in to Petmed to have the doctor check a possible ear infection. From the time I walked into the clinic to the exam of my pet I was treated with respect and my dog was treated like she was top priority. Both the doctor and the staff were professonal and answered all the questions I had in detail. I was also really behind on my dogs vaccines and the doctor emphasized how important they were to keep my dog healthy. It's nice to know that some doctors still care about their patients and are willing to go above and beyond to take good care of them. Nice to see a vet clinic doing a good job!!! Read Less

I brought my dog & cat to Petmed and I was really impressed. They were very helpful and extremely thorough. I took my dog in to be groomed and I really appreciate the fact that all dogs have to be fully vaccinated (either there or at another clinic) before they can stay for grooming. It really gave me peace of mind to know that they care about my pets health. I give Petmed 2 thumbs up!! As for the receptionists, I have never seen them be rude or ""snobby"" to anyone even when people are rude to them. Eveytime I go in they know my pets name and make us feel very welcome. I will continue to have my pets treated at PetMed. Read Less

I disagree with the above review. When I came I had wonderful service. It takes time for things to be done right so I was glad to give them the time to do there job. The receptionists are very sweet and show a real interest in the animals. Read Less

We took our dogs (Yellow Lab and Boxer) here for a bath and grooming because our usual vet doesn't do grooming and they were closer than the kennel that we go to in Franklin. The reception here is rude and unknowledgable and they take forever to get new pets registered (30 minutes after all of the appropriate paperwork was done). They require a full imunization record for your pet, otherwise they swindle you into getting a full set of new shots which they charge way too much for ($99 vs. $45 at my vet). I give it 2 thumbs down for a horrible experience. Read Less