This vet was the WORST! CONGRATS to this vet! It is officially the lowest rated vet on yelp!.. and for good reason! How sad & pathetic. Most AWFUL experience I had in my entire life! I was going to sh... Read More
This vet was the WORST! CONGRATS to this vet! It is officially the lowest rated vet on yelp!.. and for good reason! How sad & pathetic. Most AWFUL experience I had in my entire life! I was going to shell out so much money for my dogs at this place, for teeth cleaning, boarding, shots, biopsy for two of my dogs.. But after this experience.. I will go to SOUTHSIDE vet. I just moved to the area and needed to find a good vet for my 3 yorkies and my mother's yorkie. My mother had visited this place prior, so I wanted to give them a try. I boarded all 4 of my yorkies here on a weekend. I asked them to cut the nails of my 2 yorkies during the boarding bc I am scared to cut their nails and make them bleed, so I wanted to leave it to the professionals. I picked up all 4 dogs after my weekend getaway and loaded them into the car after paying for the boarding and nail trimmings (trimmings; which they charge for).. upon loading them into the car, all of sudden I see blood smeared everywhere on my seat and the shift gear, not just a "drop" but blood smeared all over the place.. I examined all 4 dogs and it turns out one of my dogs was bleeding from his foot. I called the vet from the parking lot, as I couldn't run inside bc I had 4 dogs in the car.. the vet tech put me onhold for 5 min and finally when she got on, I told her and asked if she could send out a tech with some wetnaps to wipe down my seats and/or to help me bring the dogs back in. But she told me to just bring in the one dog, leave the other dogs in the car and declined my request for help.. it was more than 90 degrees outside and I was uncomfortable to leave my car engine running with the keys (what if someone steals my car? Who is responsible? I would be, not them) or to leave the dogs in the car in the heat without AC but I had no choice I guess. So I had to leave my keys in the car and take the "one dog" in (even though they had enough staffing to send somebody out to help me). Once inside a man helped "clot" the bleeding. As I was walking out, no one even attempted to apologize for the inconvenience.. NOTHING. I had to ask again for some wetnaps and the guy followed me to the car.. I wiped down my seat and by this time I was already a little frustrated w/ the customer service.. so I made a comment to the guy saying "somebodyshould've "thought" to apologize or offer a refund for the trimming.. if I wanted my dog to bleed I would've cut their nails myself". Here's the thing.. it's not about "$10".. it was about customer service and morals and the fact that they did nothing to make it right was what made me mad. The man instead of admitting to their mistakes.. instead argues that they can't help it if the dog bleeds from the trimming.. this made me even more mad. I told him forget about it and I was in my car about to leave, texting my husband what happended, and the man comes back out with a $20 bill. I roll down my window and he tells me "here's your refund"... I said "no thank you".. I didn't want the money, I just planned on never bringing them back.. HE THEN TOSSES/THROWSTHE MONEY INTO THE CAR THROUGH MY WINDOW OPENING AND IT LANDS ON MY LAP!!!!!! I TOTALLY FLIPPED. How dare he toss money like that at a customer like I'm a begger or some kind of dog... NO ONE WITH ANY KIND OFMORALS, EDUCATION, RESPECT WOULD DO SUCH A THING!!! I was SPEECHLESS, I asked for his name and was planning to report him. I am going to report this vet to the Better Business Bureau. What's more baffling is that this GUY ENDED UP BEING THE DOCTOR!!! OMG. His name is Wayne Sullivan. I will report a complaint for public records with his licensing # as well. I'm an RN and have experience in the medical field.. I'm not an idiot.. and I know how to go about ways to report people. They had enough staff to help me but they did not, they did not TRIAGE properly... If I say a dog is bleeding all over my seat they should've immediately sent someone out to help me.. What if it was something else and not from the trimming??... WHAT KIND OF VET, DOCTOR, STAFFING IS THIS PLACE?????!! Read Less