Initially I was really loving this place. Friendly service, knowledgeable staff, fairly priced.... Then I went back with a sick dog. They did a few tests, didn't have any real answers - which I unders... Read More
Initially I was really loving this place. Friendly service, knowledgeable staff, fairly priced.... Then I went back with a sick dog. They did a few tests, didn't have any real answers - which I understand due to her illness - and sent me to an ER clinic. The ER clinic spent two days trying to save my sweet girl to no avail. HOWEVER, since the appointment I have received a chipper follow-up call checking on my pup as if she was home bouncing around, not as if they were asking how things were going at the hospital knowing she was sick, when they were the ones who transferred her to the ER clinic. I brushed it aside, because careless mistakes can happen, but now it's been a week since my dog died at the ER clinic where they were keeping in touch with the SAH doctor, and I just received an email from SAH reminding me to order her heart worm medicine. C'mon, y'all. Follow up with the sick patient's ER care, and remove them from the email list/call list when they pass. It's a painful reminder that she wasn't saved. Read Less