If I was just rating the Dr. it would be 5 stars, however I am rating my total visit. We just moved here from WA where my dog had the same vet for 9 years, after extensive research and checking this ... Read More
If I was just rating the Dr. it would be 5 stars, however I am rating my total visit. We just moved here from WA where my dog had the same vet for 9 years, after extensive research and checking this veterinary office had the highest reviews and most recommendations. Like I said the Dr was wonderful, the staff leaves a lot to be desired. First, I have a 9 year old flat coated retriever, he may not look old or act old but he is old. They wanted to put him up on the table, they don't have ones that can rise and lower so they had to lift him up. We don't lift/pick him up at home because he usually whimpers in pain, he is about 65-70lbs. This one worker grabs him and heaves him onto the examine table. He gives a small yelp and looks at me. I made the appointment for an ear infection and wellness examine. He was due for some shots in August that I also opted to have done that day. I explained what happens with his ears, brought his previous medicine, and they had all the information from my vet. I also wanted the pill version for the flea and tick and an all inclusive heart/intestinal worm medicine they recommended since we live out in the sticks and my dog discovered horse poop, and finally he was limping for a couple of days so a just a quick look over, even though I assumed it was because he had 3 acres for a back yard now. So, now my dog is on the table, scared and looking crazy. He is a very loving and calm dog, he doesn't need to be pulled or yanked, however since I was sitting and he has NO IDEA who these people are his instinct is to get closer to Mom. This tech then pulls the crap out of his collar and says "quit moving"; So I nicely said "you don't have to pull him, Memphis lay down" and he laid down. Another tech came in and she was much more pleasant, and they got all the preliminary paperwork and work up on Memphis done. When to Dr comes in he is awesome, I was very happy with him, good "bed" side manner, very nice, showed like he loved his job. When everything was done and $400 later I have to wait on one med to be made since he is allergic to everything. They say a 7-10 days and it will be ready, this was on 07/25. I called on 08/07 to see if they know where his meds are, I am told, Oh they are here already, they think they came in Thursday or Friday. I live over 30 mins away from the clinic, I don't make it into town everyday. I was there once on the weekend that had passed and I was there Friday. I asked why wasn't I called she said oh they would have PROBABLY called you today (Monday) or tomorrow. (Tuesday)... Wow. So now I am making a special trip to the Vet so I can get the meds, that have already been paid for in full, and when I pick them up and ask when they came in and they all look like deers in the headlights, and why wasn't I called her excuse was it take about 10 days. I can say because of this interaction I will probably not be going there again. I may love the Dr. but I will still have to work with this staff and that is not something I want to do again, between the treatment of my 4-legged child - to the not calling when something I already paid for came in was enough for me. I will continue my hunt for a great Veterinary Hospital that has great Dr's and staff. Read Less