Although the outcome of our visit was ultimately devastating, the way the staff treated our puppy and my family was incredible. I was a mess, my kids were a mess, but everyone genuinely loved us and our puppy through his last moments. Thank you from the bottom of my heart for making one of the most difficult days easier to manage. Thank you for caring, and thank you for going the extra mile. Hopefully we will not have future pet emergencies, but if we do, I know where to turn. Read Less

Took my dog down to EV at 11:00 on a Saturday night. Amber and Wendy were very sympathetic, attentive and knowledgeable about what might be ailing my dog. They took great care of her and we were on our way home within an hour, satisfied as one can be. They were both terrific! Great job, ladies!! If you have any issues with your pets, Emergency Vet in Rivergate is the place to go! Read Less

My dog was triaged quickly and they communicated his issues well. While we unfortunately elected humane euthanasia, we were treated with such compassion and kindness! Dr. Johnson and Josie in particular made a terrible situation so much more bearable. Read Less

We took our Weimaraner to the clinic on Sunday morning because he had a swollen eye and had vomited multiple times. Dr. Robinson and her nurse took wonderful care of our dog. They were both very kind and informative! We will definitely use them again if we need after hours care. Read Less

If I could post a zero rating, I would. I wanted to share this with everyone in our local area so that if anyone else should ever have an emergency with their pet - be it injury, illness, or, as in our case this morning, euthanasia - that they should NEVER take their beloved animal to NASHVILLE PET EMERGENCY CLINIC at Rivergate. The way we were treated this morning was appalling, disgusting, and unforgivable. I feel it my responsibility to put out the word about these people. We walked in at 3 a.m. with our precious giant kitty boy, who had been showing signs of significant illness for a few months, but especially so in the past few weeks. We had taken him to our local vet in Lebanon a month ago when the symptoms got bad, and they ran a full battery of tests. All labs came back normal, but his symptoms continued and he was showing definite signs of deterioration. We live with him day in and day out, hour by hour - have done since we adopted him at 8 weeks of age with his sister 14 years ago - and we know what his "normal" is. And he was suffering terribly last night when we made the decision to go. 9 years ago, when his sister died, she had had the same lab results and yet was slowly dying from intestinal cancer. It doesn't show up on routine lab work. Our boy was having identical symptoms for weeks now. Anyway, this morning, because he was not a shriveled bag of bones and "looked healthy," we were immediately judged, juried, and executed for bringing in a "healthy cat." We were also chastised three different times by the vet for his being "so very overweight." They even accused us of "wanting to get rid of him" because he was old and inconvenient. They didn't know us, they didn't know him, and they had no right whatsoever to make this assessment in a few minutes' time. We had requested that he be brought into the room with us when they euthanized him because we wanted to be with him during his final moments and didn't want him to be among strangers. They took him away to some back room to which we had no access when we first brought him in, and they finally brought him back in to the room where we had been waiting for an hour as they repeatedly interrogated us and attempted to shame us. He was so dehydrated from the constant severe diarrhea he had been experiencing that his veins had collapsed, and they kept poking him and jabbing him until they could shove a port into one to administer the sedative and ultimately the euthanasia drug. By the time all was said and done, we were both destroyed mentally, traumatized, and were complete basket cases. We had intended to have him cremated, but there was no way on earth we were leaving his body there with those heartless people, so we brought home his body and buried him under a beautiful Bradford pear tree in our back yard. We will never forget what happened there today, and we have since spoken with 3 other people who had horrible experiences there as well. Never again. Be forewarned. Please do not take your furry family members to this sad excuse for a pet clinic. Again - NASHVILLE PET EMERGENCY CLINIC AT RIVERGATE. Thank you. Read Less

Great people providing a very necessary service. We brought our cat in at 10PM, and were quickly in an exam room with a doctor. The doctor and assistants were all incredibly sweet, and they took great care of our little guy. They got his issues under control and urged us to see our regular veterinarian in the morning. Yes, it costs more than your daytime vet visits, but that's how these emergency services go -- if someone asked me to do my job in the middle of the night, I'd charge more too. We are just thankful that these professionals were available for us during a really tough time. Read Less

Our 6 month old lab mix got hit by a truck last night. We live way out in the country in Kentucky, and we're lucky to see three vehicles a day on our road, but I'll be dog gone if one didn't run over him.  We're 35-40 minutes from Rivergate but had to get Willie somewhere fast (no emergency/after hours vets closer could be reached). They were very compassionate, completely upfront about the costs, and they got him back and on pain meds immediately. Dr. French was fantastic and explained everything very clearly and even called me later with results from blood work and X-rays. Willie was stable, but they kept him overnight to be sure no other injuries surfaced. We were so lucky our big guy's injuries weren't worse. The only complaint I have is the cost. It was around $1100, but they've kind of got you between a rock and a hard place there. Thank you Dr. French and staff for taking such good care of our pup. Read Less

We rushed our dog here & up front had to pay $750. Then for her to stay overnight an extra $450 for her to stay 9 hours cause they close at 7 a.m Picking her up we were told we'd have to spend $1200 MORE dollars or they were going to have to "euthanize" our dog claiming her organs would shut down if we took her home. We didn't have THAT MUCH money on hand. We finally got her anyway which they were not going to give her to us and said they were just going to euthanize her since we couldn't pay the $1200....we got her to a REALLY REALLY FRIENDLY "FRIENDLY" place on Sidco drive that is open 24hrs. If we'd known about them that's where we'd gone. Our dog stayed at the vet on Sidco dr. 24hrs and we only spent $437 and when we came and picked her up we were told they owed us $277 back because the dog didn't need what was listed. These people here were VERY VERY VERY HEARTLESS TO WANT TO EUTHANIZE AN ANIMAL FOR NOT BEING ABLE TO PAY THEM AT THE TIME . OUR DOG GOT SAVED ANYWAY AND HAS FULLY RECOVERED AND SENT HOME WITH A MED FOR DIARRHEA AND TOLD TO GIVE BENADRYL FOR A BEE STING. A BEE STING. IT WAS ALLLLLLLLLLLLLL ABOUT THE MONEY & THEY FED OFF MY LOVE FOR MY DOG & other things possibly too. Our dog has made a FULL recovery and would have been put to sleep for nothing. SCARY VERY SCARY. And also the environment on sidco drive was a WHOLE WHOLE WHOLE LOT MORE FRIENDLIER & the vibe was very positive as well. Poor animals I'm sorry!! Our dog had trouble breathing and come to find out it was an allergic reaction to a bee sting. Rude and careless people here. Read Less

My fur baby passed away in route to this place people waiting in the clinic let me in and all these idiot's were interested in was how we got in the building. The biggest joke I have been subjected to. I would not take anything to this place ever again. Read Less

HORRIBLE! Total Rip-off! I had a beautiful kitten that had been run over, I panicked and took the kitten here. The highly experienced vet...re-assured me repeatedly that the ct would be alright., she administering stimulants to kee the cats heart beating all the while milking me out of more and more money. The cat lived perhaps 30-45 minutes by the time I got her inside the clinic, and before the helpless little animal had died this place had bilked me out of $500. add to that, my vehicle was broken into whil I was inside, and a brand-new jacket with my cell phone was stolen. Clinics response ? Too bad! DO NOT EVER TAKE AN ANIMAL HERE! HEARLES THIEVES! Read Less

My dog is dead! And was dying within 2 hours of picking her up from this place. This is the second animal I've taken here for emergency treatment and the overnight crew didn't do their jobs. 2 dead dogs is too many! My lab was severely impacted and couldn't poop. Xrays showed no tears or punctures from all the impaction. Even though she was terribly miserable, she didn't want me to leave her. Dr. Reed had to manually remove as much fecal matter as possible after administering an enema. At shift change, the overnight doctor was Dr. Kirk. When I got there to pick D-Day up at 6:30 in the morning, Dr. Kirk specifically told me the pain medicine began wearing off at 5am and she started to get uncomfortable. He said she tried to poop 3 times and couldn't. Then he told me she needs another enema but that he didn't want to do it! He told me to take her to my vet and have them do it. When he brought her out, she wanted nothing to do with me which was BEYOND WEIRD. All she wanted was to go outside and use the bathroom. She was more miserable than when I took her to this place. I got her home, and again, all she did was strain to use the bathroom. I went in the house and when I came out 30 minutes later to take her to my vet, she was bleeding from her mouth. After driving like a crazy person to the vet, we had to wait about 5 minutes for them to open. D-Day was bleeding profusely, and the blood was coming up from her stomach. The back of my car looked like a crime scene with all the blood everywhere. My vet didn't have any staff in the office at the time so she couldn't do emergency surgery, and made the determination that D-Day wouldn't make it to another emergency clinic due to the amount of blood she had already lost and was continuing to lose. I had no choice but to put her down. Rivergate pet emergency clinic Dr. Kirk knew what my dog needed and chose to not do it. He saw that she still couldn't use the bathroom and was in pain. $1400 later, my beloved D-Day is dead. Paula Milligan Read Less