Knoxville Animal Clinic

I've only ever received the best quality of service from the Dr and Vet Assistants at Knoxville Animal Clinic. I trust their thorough examinations and attention to detail. Additionally, they are ready to answer all my questions, and follow through with information that I may have been unaware even to ask. You might find lower prices around town, but likely not better quality of service and expertise. The receptionist is a bit coarse, however. Someone who is first point of contact for potential customers should endeavor to be more warm and welcoming on the phone or in person. Read Less

We have been bringing our pets here since we moved to Knoxville 5 years ago. Having used both their vet and boarding services, I can say that the service has been great on all counts. Above all I want to mention how wonderful this team was to us when we had to say goodbye to our dear 16 year old Beagle recently. The day we brought him in, the staff were extremely respectful and patient. This was one of the most difficult things we have had to do, and they handled it with great respect and compassion and we are so grateful for that. A week or so later we received such a touching card from the clinic with a note from everyone. Thank you again for all that you do for our pets and I would highly recommend this clinic to anyone looking for vet or boarding services. Read Less

Dr Skinner is very knowledgeable and caring! I was impressed with the care here and other staff were also very friendly. I had taken my dogs to a much more costly group of vets that also has a much fancier building and looks great on the outside, but the care my dogs got there turned out to be not as good. When I had my dogs teeth cleaned at KAC I was surprised how clean they could be! They didn't look like that after the other vets did the same thing. I could go on, but what it comes down to is use Knoxville Animal Clinic and don't be fooled by fancier vets offices that charge an arm and a leg! Dr Skinner is a great vet and really cares about animals! Read Less

Dr. Skinner is awesome with our puppy Cash. He takes great care of her and makes sure we have all the resources we need to keep her a healthy pup. The rest of the staff is super nice also! Definitely would recommend to friends and family. Read Less

My first experience was great! I called and they originally had no available appointments until Thursday, but thanks to the nice receptionist, they managed to see me same day. Dr. Skinner is awesome! He's kind, he explains and answers questions, he doesn't seem rushed and he was good withy boy! I will definitely be back! However, when I called today to ask about vaccine prices and dental work, a different receptionist answered and was a bit rude. I'm thankful she didn't answer the phone yesterday! If you do not know the answer a, " I'm just the receptionist. I don't know the cost of things....." Is not a good response. You are the first person we talk to and see. Your personality on the phone CAN make or break if people even want to come in. That being said, I will still be back to see the Dr.! Read Less

My husband and I are very happy with Knoxville Animal Clinic. Dr. Skinner is always very thorough and takes the time to explain things to us. We greatly appreciate that seeing that we are new dog owners. We were recently out of town and had a medical issue with our pup, so we called Dr. Skinner's office. We spoke to a nurse about the issue and within 20 minutes we had a call back from Dr. Skinner! Read Less

The staff and Doctors are always fantastic. Even staying late to answer all of my questions and to address my concerns. They seem to genuinely care about my puppies as much as I do! Highly recommend this clinic! Read Less

We decided to switch our vet to this location several years ago to try something closer to our home since our dog was getting older. The few times we went initially, I was happy with the vets but was very dissatisfied with the customer service from one of the receptionists. I found her very impatient and very rude but decided to keep going since his treatment was the only thing that mattered. This past week, our dog had to go to the ER and I called to try to set up an urgent follow up on Saturday because he was having a new set of issues that I was concerned about. I even had the ER visit documentation that I told her I would quickly fax over so that they could see his notes/levels coupled by my summary of his newer issues/description that just had developed (to try to get a professional opinion about whether he was w/i normal limits or to confirm my concerns/instinct). After being on hold for over 10 minutes after she originally said she could get me in on Sat with a different doctor, she ended up telling me that "the info didn't matter" because she would not be able to get me in until the following week and suggested I try someone else. What?!?! I understand that we may not be the top priority and we are not their only patients but it made me feel like we did not matter at all. And not to mention adding this rejection to my already heightened emotions and fears regarding my dog's state. We ended up back in the ER later that night and my intuition and fears were correct--there was something else going on and he was diagnosed with congestive heart failure, fluid in the lungs and had to be kept overnight on Oxygen. (something that they didn't find 2 nights earlier from his GI issue visit and just goes to show you how quickly the health can change) Fortunately, I ended up calling our previous vet after I got off the phone with this Vet (whom we had not seen in over 5 years). Once I relayed to them the exact same concerns and informed them of what had been going on, they fit us in the very next day. Therefore, we were able to pick him up from the ER and take him straight to Central. They even called us that am to let us know that if we needed to bring him in earlier than the appointment, to do it! The moral of this review--you may have a great practice of doctors but if you don't have someone representing the practice with the upmost customer service and someone that gives a good first impression, it doesn't matter. Customer service is not only about what is said, it is also how you make people feel. She clearly made me feel that my concerns were not valid and that my situation was not important. Therefore, I will be taking our doggie business back to the previous location for the remainder of his care and whatever precious time we have left.Read Less

Will NEVER bring any animal here again. First off the woman at the front desk always answers the phone like she is having the worst day ever. If you don't like your job get a new one. But what set it over the top is I have dog who has cancer and his cancer growth was bleeding and had puss coming out of it. The first put me on hold for 5 minutes then refused service to me. How do you refuse service to a dog that has an open bleeding cancer wound? Obviously no sympathy to my furry baby. But the did have time to email me my records once I complained about not being seen. So to reiterate time to send my files but not see my dog. Good luck! Read Less

Will NEVER bring any animal here again. First off the woman at the front desk always answers the phone like she is having the worst day ever. If you don't like your job get a new one. But what set it over the top is I have dog who has cancer and his cancer growth was bleeding and had puss coming out of it. The first put me on hold for 5 minutes then refused service to me. How do you refuse service to a dog that has an open bleeding cancer wound? Obviously no sympathy to my furry baby. But the did have time to email me my records once I complained about not being seen. So to reiterate time to send my files but not see my dog. Good luck! Read Less

Dr. Skinner is the absolute best! He takes great care of Oscar, and takes even better care of Oscar's Mom and Dad :) The few extra minutes Dr. Skinner takes to explain what is going on with our little pup are so appreciated! Read Less

I was driving through town during a road trip and my pup needed to see the vet. I contacted Knoxville Animal Clinic and couldn't be more happy that I did. The staff was pleasant, professional, accommodating, and not pushy. Prices were reasonable for a vet. If I lived in Knoxville, this would definitely be my go to vet. Read Less

Every time I've gone there, myself and my pets have had a really good experience. The staff appear to be very concerned and want to help. I've had many staff remember all 3 of my pets names every time I've been there. The doctor gives the best advice, but will also listen and try to help with any information that he can give. They are not overly pushy and want the best for your pets. When I first started there, I wasn't really sure about it...but over the years I've come to really appreciate the place and how they have helped my pets. Read Less

July: I did not have the heart to tell the kids that we were having our kitten fixed...Knoxville Animal Clinic--Dr. Stephen Skinner- Lisa Hood Skinner- and his phenomenal staff told our kids that they didn't think that Lolly Lu had all the necessary "parts" to have kittens so they would give her a surgery to make sure they weren't mistaken and that she is otherwise healthy. Thank you Dr. Skinner and staff for not only being truthful to our kids, but doing it in a way that kept me out of hot water with two kids who REALLY wanted to have kittens. If you're looking for a veteranian, Dr. Skinner at KAC is the place to go!! Love everyone there!! Thank you! Thank you!! Thank you for taking such great care of our baby Lollipop Luna!!! Read Less

My kitty, who is geriatric, just had a dental at KAC. They did a wonderful job and my kitty is doing 100% better after having several teeth removed that were giving her pain! Thank you guys so much! a special thanks to Dr. Anna Bennett! Read Less

Everyone here is wonderful! I've used this vet to board my pets as well and take them to vet. I can't emphasize enough how great the service and and staff are. They have been very accommodating and professional. Read Less

They have always been responsive and thorough.  It's also great that they can both check out and then board my dogs.  Luckily for me, my dogs have generally been pretty healthy, even in their advanced age, so I have not yet needed care for anything truly serious, but the routine care and boarding have always been top notch.  It helps a lot that everyone there so clearly loves animals.  While having a vet close to home matters too, I have continued to use them even after moving out of the neighborhood. Read Less

**BEWARE** NEARLY KILLED MY DOG- MISTREATS THE ANIMALS UNDER THEIR CARELet the horror story begin: I dropped off my dog to be cared for while I went on vacation... 4 days later, they contact me and tell me my dog has been sick for 3 days, hasn't eaten, drank or anything... The next day I send my mother to see him, and the pictures I received from her were terrifying! I urged my mother to rush him to the emergency room, and not to allow Knoxville Animal Clinic to give my dog any medications... The shelter manager immediately rushed my dog to the cage and locked him away, and held my dog hostage until my mother paid her for the entire 7 days(2 days early), and made my mother pay for 3 different antibiotics which I told them NOT to feed my dog... When they got him to the Emergency Room, they found sand and roofing material. KAC wasn't giving him water in his kennel and when they let him outside to play he went to the side of the building and drank from the gutter runoff.. Horrible people Read Less

I love this vet.  They seem to truly care about my dogs.  They've fit us in for same day appointments on couple of different occasions.  Wait time are minimal to none. Prices are reasonable.  Highly recommended. Read Less

I'm an overbearing mother of my fur babies and they totally get it. Dr. Skinner is so great with my dog who doesn't like men, but trusts him and his staff. They get back to me quickly and always take care of my animal's needs. Even if I am always calling and bothering them, they handle everything with smooth professionalism and a caring hand. I definitely recommend them to anyone who loves their pets and wants the best. Read Less

Federal law requires an animal be seen within the last year to refill prescriptions, but Knox Animal Clinic won't refill my pet's meds even though they've seen him in the past year. They seem to have every excuse for an office visit, and I think it has a little to do with animal welfare and a lot to do with monetary greed. I didn't like Dr Youmans at all due to her seemingly arrogant and condescending remarks, but Dr Bennett was okay. Read Less

I'm so happy I found this place! I just love all of the personal attention they give to me and my dogs -- you can tell that Dr. Skinner and his staff really care about the animals they treat. I just got back from what was supposed to be a bloodwork appointment for my dog's epilepsy -- however Dr. Skinner noticed that my dog has gained a little bit of weight and gave me a full diet plan at the same time! All of the vet techs have been wonderful to interact with as well. You can tell that the whole staff wants the best treatment -- not just trying to sell you on every expensive treatment possible (as I've seen with other veterinary clinics). Great vet and wonderful experience!! Read Less

I just started going to this vet and they have taken such great care of my Stormy girl and the extensive dental work that had to be done for her. Not only did they take care of the problem but thought ahead and took care of issues that could come up in the future. Having a senior dog, I'm so cautious of her being put under anesthesia and Dr. Skinner put me at ease. I can't say enough good things about them and am so happy I was referred to them. Read Less

I am so grateful for the care and love the Vets and staff at Knoxville Animal Clinic continue to give me and my animals. Over the past several years, I have lost three 4 legged babies but they lived to be 14, 15 and 15.5 yrs. They all had age related health issues and they could not have received better care and attention. My 4th dog also has some age related issues and the care his is getting could not be better from both Dr Youmans and Dr. Stephen Skinner. If you are looking for a vet, you need to go to Knoxville Animal Clinic. I have referred several people and all have been very happy too! Read Less

It sounds like other people have been pleased with this clinic, but I was disappointed in how costs were explained to us, and even what shots and treatments they gave my pets.  I told them I'd prefer to order heartguard online, for example, and Dr. Youmans still put it in my bag and charged me $60+ for it.  The vet techs were friendly but everyone else seemed really abrupt. Read Less

Great Clinic!  I was home visiting my family and my puppy, kiko, had fleas. I wouldn't be back to California to see my regular vet for a few weeks, but wanted to consult before giving her something I wasn't sure about.  My mother was taking one of their dogs here for something else and told me to just come with kiko too.  They were great about fitting me in.  Dr. Youmans eased my mind answering all of my questions and then some.  She was very thorough.  It also felt good to know that my puppy, I love, was being seen by someone who truly loves animals and cares so much.  She gave me a bunch of other recommendations/info that our vet in CA hadn't. Apparently they have a holistic vet on staff too.  It is nice to see a place where both can compliment each other so well.  We need more places like this.  I wish this clinic was in Palo Alto.  The whole staff was also very friendly.  I highly recommend this place! Read Less

I've had pets all my life, and I'm 70, so I've had lots of experiences with animal clinics all over the country. Knoxville Animal Clinic has by far the most knowledgeable, caring veternarians and staff I have ever found, Anywhere! They LISTEN (how rare is that?) to what you have to say about your pet, and then proceed to examine the pet and give the best advise and care possible. They follow up to check on the progress of your pet, and they treat your pet like it was their own, My dog loves them. How many animal clinics can say a dog loves to go there? Few and far between. I would recommend KAC to anyone who wants that special care for their furry family member. Knoxville is fortunate to have such a caring and professional animal clinic, and I would not even consider going any place other than KAC. I advise everyone to check KAC out and prepare to be favorably impressed, and relieved ,knowing your pet is in the best of loving professional care. Read Less