I can't thank The Pet Hospital enough. From the moment I called them to the moment I walked out of their doors, they provided loving, empathetic care to not only our kitten but to us as well. They will have my business for as long as I live in Memphis. I would recommend them to anyone I know. I never really post reviews online, but I wanted to make sure I posted for them. Read Less

I had such an amazing experience with my little pups visit I had to write a review. For starters the staff was absolutely the best of help and made me feel calm and welcome and made sure they left no question unanswered and made my little pup (Ja’Cepie) feel like he was the only priority. They gave him the best care and made his stay as comfortable as possible and when I went to visit him they made it feel so special. I would recommend them to everyone because they are worth every second of your time and every penny of your money. Read Less

I decided to use the downtown branch to kennel my dogs while I went on vacation, and I have to say, this was one of the worse experiences I have had boarding my two dogs. First, when I dropped them off, I asked the receptionist about the quote that I received about boarding them and she said that was the correct amount and so I left them there. Six days later, I return to pick them up and this other receptionist told me that the amount I owed was much higher than I was quoted, but she did get it approved from someone in the back and did adjust what I owed to what was quoted to me. A lady brought out the bag I had left with their food and treats but no dog bed, when I asked about the dog bed, she didn’t have any idea what I was talking about so I told her the color of the bed and blanket I had left with my dogs; finally it was retrieved, but the blanket was still folded the way I had folded it and had not been used. After getting my dogs and getting home, I noticed there was a red spot across one of my dog’s noses and a red spot on his neck. I called back up there to let them know about the spots and to ask why did my dogs not get to use their dog bed; the lady on the phone informed me that the dogs had been moved around due to some bigger dogs being kenneled in the suites too, so they had actually been put in a cage, something that my senior dogs have not experienced before. After talking with her, I received a phone call from the operations manager, Christopher, and the only thing he did was justify the actions that were made by the kenneling staff. I told him when the decision to move my dogs had been made, I should have received a phone call and he said he would just put that in my notes. When I asked about their dog bed and blanket not being used, he tried to tell me that he has seen it that most dogs will tear up their dog bed when being boarded. My dogs have been boarded before and they always got to sleep in their dog bed with their blanket, but he again reiterated that this is his experience, but he would put a note in my file. My dogs are senior dogs and so being boarded already is a challenge and a stressful time for them, but then they were moved around and eventually settled into cage, something they have not experienced before, and did not even get to sleep in their bed with their blanket, I can only imagine what their experience was. Read Less