Petvax Complete Care Centers Germantown
Memphis, Tennessee
Book an Appointment
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General Info
Pet owners in Memphis depend on Petvax Complete Care Centers Germantown where veterinary services focus on transparency and individualization alongside long-term health planning. The clinic supports an adaptable appointment system that covers routine check-ups and vaccination updates while providing assistance for unexpected symptoms. The majority of first veterinary visits examine issues such as skin irritation along with atypical postures or behaviors and changes in appetite combined with indications of seasonal illnesses. The team understands breed-specific issues and develops a space where inquiries are welcomed and addressed in detail. Petvax Complete Care Centers Germantown offers coordinated treatment for joint pain digestive trouble and recurring infections beyond standard care services. Depending on the case diagnostic options may include blood testing radiographs and in-clinic assessments. Available preventive strategies such as parasite control and dental health programs adjust according to pet age and lifestyle factors. Veterinarians engage in consultations for chronic disease management alongside surgical recovery support and nutritional planning. People living in Memphis along with those from nearby Tennessee regions frequently come back for scheduled medical check-ins medication planning sessions or to seek second opinions following emergency visits at other facilities. Petvax Complete Care Centers Germantown develops evolving treatment paths by integrating localized insight with extensive diagnostic capability to meet a pet’s changing needs. Clients obtain documented plans and estimated timelines along with answers tailored to Memphis living—all advice grounded in direct observation and medical context.
Team
Nichole Cantrell
Veterinarian
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{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Sherrie Riley
22 Jun 2018
REPORT
The team at Petvax Cordova have been SO SWEET to us. I was so worried about our 2 new kittens, but they loved on them and made me know that Rusty and Rocky would be OK - thank you for taking great car...
The team at Petvax Cordova have been SO SWEET to us. I was so worried about our 2 new kittens, but they loved on them and made me know that Rusty and Rocky would be OK - thank you for taking great care of our babied
Brandy Ward
1 Jun 2018
REPORT
The employees really care for the animals that come there. It's not just a job for them, it is their passion. I learned how to care for my animals, and they also gave me some tips to apply at home.
Susan Cave
31 May 2018
REPORT
I have been using Petvax for years and the Southwind Park location ever since it opened! They most recently treated my 15 year old Golden for an abscess on her chest. I feared they wouldn't want to ...
I have been using Petvax for years and the Southwind Park location ever since it opened! They most recently treated my 15 year old Golden for an abscess on her chest. I feared they wouldn't want to do anything, since she was 15, but they treated with antibiotics and other meds and she's still going strong! Couldn't say better things about them, great service.
Erica Cahill
31 May 2018
REPORT
Friendly staff, they offer same day vaccinations and checkups, and have affordable prices.
Christy Gordon
17 Apr 2018
REPORT
Prices are great, they get you in and out, plus the staff was very friendly, looks like I found a new vet for my pup!
Laurie Burdick
22 Feb 2018
REPORT
August 11 I took my 13yo fur baby in to see Dr. Worley It was time for her to cross the Rainbow Bridge. The staff was soo kind and caring. Dr.Worley spoke with me about Niki and we all 3 knew it wa...
August 11 I took my 13yo fur baby in to see Dr. Worley It was time for her to cross the Rainbow Bridge. The staff was soo kind and caring. Dr.Worley spoke with me about Niki and we all 3 knew it was her time. Thank you for your kindness.....
Patrick
4 Feb 2018
REPORT
Great folks!! Very clean! Staff here treats you and your pet with 1st class personal service! They are very sensitive and caring!!! You and you pet will not be disappointed!
Rebecca Lloyd
7 Jan 2018
REPORT
This is the nicest location I’ve visited. My dog is nervous at vets, but one of the nurses knew how to approach her and make her feel comfortable. The location on Raines tried to force me to put a muz...
This is the nicest location I’ve visited. My dog is nervous at vets, but one of the nurses knew how to approach her and make her feel comfortable. The location on Raines tried to force me to put a muzzle on my dog. And wasn’t willing to try to help.
Ina Jones
17 Sep 2017
REPORT
This place is awesome and they take very good care of my pet. It's clean and it smells great. The staff is very polite and courteous and gives great customer service.
Greg Snider
20 May 2017
REPORT
Great place for pet vaccinations. We saved a lot of time and money by taking our dogs here. The staff was friendly.
Kace Akari
17 May 2017
REPORT
Was so happy when this location opened up a few years back. We had gone to the Bartlett location for years and years before this one. Love the care we get. 5 of my furry companions have been taken car...
Was so happy when this location opened up a few years back. We had gone to the Bartlett location for years and years before this one. Love the care we get. 5 of my furry companions have been taken care of by the Petvax team over the years and I wouldn't change anything about it :) thank you for taking such great care of me and my animals
Michaela Scanlon
15 May 2017
REPORT
Super quick and very friendly. I'm definitely going back!
Deborah Herring
15 Apr 2017
REPORT
The staff provides excellent customer service. The doctors follow-up with the patients. The facility is always clean.
C Chalmers
9 Mar 2017
REPORT
I have been a satisfied customer of Petvax Raines for 17 years. I love the convenience of walking in and being seen almost immediately. The longest I've ever waited is 20 mins, but they usually have m...
I have been a satisfied customer of Petvax Raines for 17 years. I love the convenience of walking in and being seen almost immediately. The longest I've ever waited is 20 mins, but they usually have me in a lab room within 10. The staff is very friendly and know me by name. I love the fact that you can do a la carte shots vs other vets who do the shots and require you pay for an office visit. I've saved tons of money over the years.
Brittney Fenderson
9 Feb 2017
REPORT
Absolutely love PetVax Southwind! Everyone is so friendly! I have a crazy chocolate lab and they've even offered to help me get him in and out of the car before. They always take good care of my sweet...
Absolutely love PetVax Southwind! Everyone is so friendly! I have a crazy chocolate lab and they've even offered to help me get him in and out of the car before. They always take good care of my sweet crazy boy and I love the convenience of being able to drop off for check up, vaccines, or a bath when needed. They even call sometimes to check on him after treatment for things and are good at reminding you when you're due for vaccinations!! Also more cost effective! Highly recommend! Thanks for making taking care of my pet easier!!
Carla Worth
29 Jan 2017
REPORT
Today we took our sweet kitty to the Poplar location fearing the worst. Our vet was sweet and caring with her and helped us make the best decision for our cat. After taking her home to say our goodbye...
Today we took our sweet kitty to the Poplar location fearing the worst. Our vet was sweet and caring with her and helped us make the best decision for our cat. After taking her home to say our goodbyes, we brought her back and they gently helped us through our loss. We cannot say thank you enough for understanding how hard that was for us and allowing us to stay with her til the end. I couldn't have asked for a more understanding staff.
TOM GREER
21 Jan 2017
REPORT
Dropped my lab, JJ, off yesterday to the PetVax Bartlett to have a mass of tissue removed from his right ear. Dr. Dena Anderson, DVM did the surgery. It was successful and we brought JJ home after w...
Dropped my lab, JJ, off yesterday to the PetVax Bartlett to have a mass of tissue removed from his right ear. Dr. Dena Anderson, DVM did the surgery. It was successful and we brought JJ home after we were given some meds and instructions by Dr. Anderson. Like the way she communicates and cares about her patients. Also, at the front desk, before and after the surgery, Harley was very nice and attentive to JJ and even carried him to the car. I would recommend PetVax Bartlett and PetVax Cordova (favorite vet, Dr. Caldwell works here) to all my friends who have pets. Good care and good people! Thanks, TOM GREER & JJ.
Marcia Brooks
29 Dec 2016
REPORT
In and out without any delays. I have two dogs who needed yearly check up, knew I would be in waiting. Wait time was only 10 mins. Great with my pets.
Jt Skaggs
25 Nov 2016
REPORT
Friendly staff, works well with our dogs. easy in and quick out only charged for the items we needed no extra add on ons .
Tee Williams
23 Nov 2016
REPORT
Every time I go, the staff is friendly and fast. They open early and close late enough for me to take my cat after work. The facility is really clean and beautiful. I am always impressed when I go.
Melissa Henderson
24 Sep 2016
REPORT
We took my very scared kitty to get his shots updated, they were kind enough to quickly put us in a room away from all dogs! The room even had a sound machine that drowned out the barking in the lobby...
We took my very scared kitty to get his shots updated, they were kind enough to quickly put us in a room away from all dogs! The room even had a sound machine that drowned out the barking in the lobby! Then an amazing technician named Megan came in and used her magical touch and made a friend out of my frightened cat! She is definitely their car whisperer and we will specifically request her in the future! We had a great receptionist, too! Pricing is so reasonable, we got in and out easily even though we were a walk in, and most important of all... The cat (and ourselves) weren't traumatized! Thanks PetVax Bartlett!
Michelle Null
11 Sep 2016
REPORT
I've always been pleased with the care my fur children have received here. Our pets have been seen for vaccinations, annual check ups and emergency care when needed. The vets are very understanding an...
I've always been pleased with the care my fur children have received here. Our pets have been seen for vaccinations, annual check ups and emergency care when needed. The vets are very understanding and the staff is wonderful. Amanda in East Memphis and Valerie in Germantown have been so accommodating to us over the years. I wouldn't go anywhere else!
Lisa Ceolla
9 Sep 2016
REPORT
I've been using PetVax for the care of my English Bulldogs for several years. These veterinarians actually listen to me, and we work together to figure out the best course of action. They are not pu...
I've been using PetVax for the care of my English Bulldogs for several years. These veterinarians actually listen to me, and we work together to figure out the best course of action. They are not pushy on unnecessary testing, and the pricing is awesome!
Star Shine
7 Sep 2016
REPORT
There are never enough words to convey the continued over and above you do for all of our animals!!! Thank you so much for everything! Great Team!
Deborah Anne Johnson
8 Aug 2016
REPORT
I had my cat spayed at the East Memphis location, and she was still going into heat. So I took her back in, knowing that some ovaries can be missed in cats sometimes. I just wanted them to make sure ...
I had my cat spayed at the East Memphis location, and she was still going into heat. So I took her back in, knowing that some ovaries can be missed in cats sometimes. I just wanted them to make sure she had all of them removed. They were not willing to look at her any further than I physical exam. I took her to another vet who removed the rest of her ovaries.
Jill Thorsen Spencer
15 Jun 2016
REPORT
I've been nothing but impressed with the caring service, convenience and reasonable prices at Petvax each time I've brought an animal in for care. Even with an appointment at other veterinary offices...
I've been nothing but impressed with the caring service, convenience and reasonable prices at Petvax each time I've brought an animal in for care. Even with an appointment at other veterinary offices, you often have to wait longer than you do as a walk-in at Petvax. I've never felt rushed by the techs or veterinarians and have been able to ask any questions I might have. I would not hesitate to recommend them to care for any pet in a professional, caring way!
Meredith Sams
15 Jun 2016
REPORT
We have trusted and loved the care we have received for our 6 dogs over the last 12 years. Dr Worley, Angela, Torrie and the rest of the staff have always been attentive and caring.
Trish Legg
15 Jun 2016
REPORT
This is an amazing animal care operation run by wonderful, caring people! I use them for most of my personal pets and all of the animals in my care as a rescue professional. The vets always take the t...
This is an amazing animal care operation run by wonderful, caring people! I use them for most of my personal pets and all of the animals in my care as a rescue professional. The vets always take the time to explain what's going on, what options I have and what to expect moving forward. And in the few times that a health issue is something they feel could be better handled by another specialist, they don't hesitate to make a referral. They've seen me through happy and sad times and always make me feel that they truly care!
Andrew Vandeventer
14 Jun 2016
REPORT
I have been a customer of PetVax for 6 years. Every year, the prices increase while the service declines. In fact today, they didnt even have a doctor on-staff that could write prescriptions. My wi...
I have been a customer of PetVax for 6 years. Every year, the prices increase while the service declines. In fact today, they didnt even have a doctor on-staff that could write prescriptions. My wife took my dog to the Southwind location so we could refill his anxiety medicine. They told him that a doctor would need to do a $50 evaluation, no problem. Then, after the exam, they hand my wife an estimate for a $170 blood test (which needs to be done before they refill the prescription). Side-stepping the necessity of this blood test, my wife declined. They would not waive the $50 fee even though they NEVER told her that the blood test was a requirement. In other words, she wouldnt have consented to a $50 charge if she knew that a $170 blood test was also needed. One of the employees explained to her that this is how medicine works. I called and spoke to the administrator, Angela about the issue. She felt that the acceptable response is to argue with me throughout the conversation, and telling me twice, sorry you feel that way. We are pulling both of our dogs from their care, and our family and friends will follow suit. I hope they enjoy that $50. Be careful of this company and their tactics.
Photo Gallery
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Services
Dental
Laboratory
Ophthalmology
Surgery
Vaccinations
Popular Hours
Closed on Sunday
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Petvax Complete Care Centers Germantown
Memphis, Tennessee
Book an Appointment
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
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{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
General Info
Pet owners in Memphis depend on Petvax Complete Care Centers Germantown where veterinary services focus on transparency and individualization alongside long-term health planning. The clinic supports an adaptable appointment system that covers routine check-ups and vaccination updates while providing assistance for unexpected symptoms. The majority of first veterinary visits examine issues such as skin irritation along with atypical postures or behaviors and changes in appetite combined with indications of seasonal illnesses. The team understands breed-specific issues and develops a space where inquiries are welcomed and addressed in detail. Petvax Complete Care Centers Germantown offers coordinated treatment for joint pain digestive trouble and recurring infections beyond standard care services. Depending on the case diagnostic options may include blood testing radiographs and in-clinic assessments. Available preventive strategies such as parasite control and dental health programs adjust according to pet age and lifestyle factors. Veterinarians engage in consultations for chronic disease management alongside surgical recovery support and nutritional planning. People living in Memphis along with those from nearby Tennessee regions frequently come back for scheduled medical check-ins medication planning sessions or to seek second opinions following emergency visits at other facilities. Petvax Complete Care Centers Germantown develops evolving treatment paths by integrating localized insight with extensive diagnostic capability to meet a pet’s changing needs. Clients obtain documented plans and estimated timelines along with answers tailored to Memphis living—all advice grounded in direct observation and medical context.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Dental
Laboratory
Ophthalmology
Surgery
Vaccinations
Team
Nichole Cantrell
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Sherrie Riley
22 Jun 2018
The team at Petvax Cordova have been SO SWEET to us. I was so worried about our 2 new kittens, but they loved on them and made me know that Rusty and Rocky would be OK - thank you for taking great car...
The team at Petvax Cordova have been SO SWEET to us. I was so worried about our 2 new kittens, but they loved on them and made me know that Rusty and Rocky would be OK - thank you for taking great care of our babied
Brandy Ward
1 Jun 2018
The employees really care for the animals that come there. It's not just a job for them, it is their passion. I learned how to care for my animals, and they also gave me some tips to apply at home.
Susan Cave
31 May 2018
I have been using Petvax for years and the Southwind Park location ever since it opened! They most recently treated my 15 year old Golden for an abscess on her chest. I feared they wouldn't want to ...
I have been using Petvax for years and the Southwind Park location ever since it opened! They most recently treated my 15 year old Golden for an abscess on her chest. I feared they wouldn't want to do anything, since she was 15, but they treated with antibiotics and other meds and she's still going strong! Couldn't say better things about them, great service.
Erica Cahill
31 May 2018
Friendly staff, they offer same day vaccinations and checkups, and have affordable prices.
Christy Gordon
17 Apr 2018
Prices are great, they get you in and out, plus the staff was very friendly, looks like I found a new vet for my pup!
Laurie Burdick
22 Feb 2018
August 11 I took my 13yo fur baby in to see Dr. Worley It was time for her to cross the Rainbow Bridge. The staff was soo kind and caring. Dr.Worley spoke with me about Niki and we all 3 knew it wa...
August 11 I took my 13yo fur baby in to see Dr. Worley It was time for her to cross the Rainbow Bridge. The staff was soo kind and caring. Dr.Worley spoke with me about Niki and we all 3 knew it was her time. Thank you for your kindness.....
Patrick
4 Feb 2018
Great folks!! Very clean! Staff here treats you and your pet with 1st class personal service! They are very sensitive and caring!!! You and you pet will not be disappointed!
Rebecca Lloyd
7 Jan 2018
This is the nicest location I’ve visited. My dog is nervous at vets, but one of the nurses knew how to approach her and make her feel comfortable. The location on Raines tried to force me to put a muz...
This is the nicest location I’ve visited. My dog is nervous at vets, but one of the nurses knew how to approach her and make her feel comfortable. The location on Raines tried to force me to put a muzzle on my dog. And wasn’t willing to try to help.
Ina Jones
17 Sep 2017
This place is awesome and they take very good care of my pet. It's clean and it smells great. The staff is very polite and courteous and gives great customer service.
Greg Snider
20 May 2017
Great place for pet vaccinations. We saved a lot of time and money by taking our dogs here. The staff was friendly.
Kace Akari
17 May 2017
Was so happy when this location opened up a few years back. We had gone to the Bartlett location for years and years before this one. Love the care we get. 5 of my furry companions have been taken car...
Was so happy when this location opened up a few years back. We had gone to the Bartlett location for years and years before this one. Love the care we get. 5 of my furry companions have been taken care of by the Petvax team over the years and I wouldn't change anything about it :) thank you for taking such great care of me and my animals
Michaela Scanlon
15 May 2017
Super quick and very friendly. I'm definitely going back!
Deborah Herring
15 Apr 2017
The staff provides excellent customer service. The doctors follow-up with the patients. The facility is always clean.
C Chalmers
9 Mar 2017
I have been a satisfied customer of Petvax Raines for 17 years. I love the convenience of walking in and being seen almost immediately. The longest I've ever waited is 20 mins, but they usually have m...
I have been a satisfied customer of Petvax Raines for 17 years. I love the convenience of walking in and being seen almost immediately. The longest I've ever waited is 20 mins, but they usually have me in a lab room within 10. The staff is very friendly and know me by name. I love the fact that you can do a la carte shots vs other vets who do the shots and require you pay for an office visit. I've saved tons of money over the years.
Brittney Fenderson
9 Feb 2017
Absolutely love PetVax Southwind! Everyone is so friendly! I have a crazy chocolate lab and they've even offered to help me get him in and out of the car before. They always take good care of my sweet...
Absolutely love PetVax Southwind! Everyone is so friendly! I have a crazy chocolate lab and they've even offered to help me get him in and out of the car before. They always take good care of my sweet crazy boy and I love the convenience of being able to drop off for check up, vaccines, or a bath when needed. They even call sometimes to check on him after treatment for things and are good at reminding you when you're due for vaccinations!! Also more cost effective! Highly recommend! Thanks for making taking care of my pet easier!!
Carla Worth
29 Jan 2017
Today we took our sweet kitty to the Poplar location fearing the worst. Our vet was sweet and caring with her and helped us make the best decision for our cat. After taking her home to say our goodbye...
Today we took our sweet kitty to the Poplar location fearing the worst. Our vet was sweet and caring with her and helped us make the best decision for our cat. After taking her home to say our goodbyes, we brought her back and they gently helped us through our loss. We cannot say thank you enough for understanding how hard that was for us and allowing us to stay with her til the end. I couldn't have asked for a more understanding staff.
TOM GREER
21 Jan 2017
Dropped my lab, JJ, off yesterday to the PetVax Bartlett to have a mass of tissue removed from his right ear. Dr. Dena Anderson, DVM did the surgery. It was successful and we brought JJ home after w...
Dropped my lab, JJ, off yesterday to the PetVax Bartlett to have a mass of tissue removed from his right ear. Dr. Dena Anderson, DVM did the surgery. It was successful and we brought JJ home after we were given some meds and instructions by Dr. Anderson. Like the way she communicates and cares about her patients. Also, at the front desk, before and after the surgery, Harley was very nice and attentive to JJ and even carried him to the car. I would recommend PetVax Bartlett and PetVax Cordova (favorite vet, Dr. Caldwell works here) to all my friends who have pets. Good care and good people! Thanks, TOM GREER & JJ.
Marcia Brooks
29 Dec 2016
In and out without any delays. I have two dogs who needed yearly check up, knew I would be in waiting. Wait time was only 10 mins. Great with my pets.
Jt Skaggs
25 Nov 2016
Friendly staff, works well with our dogs. easy in and quick out only charged for the items we needed no extra add on ons .
Tee Williams
23 Nov 2016
Every time I go, the staff is friendly and fast. They open early and close late enough for me to take my cat after work. The facility is really clean and beautiful. I am always impressed when I go.
Melissa Henderson
24 Sep 2016
We took my very scared kitty to get his shots updated, they were kind enough to quickly put us in a room away from all dogs! The room even had a sound machine that drowned out the barking in the lobby...
We took my very scared kitty to get his shots updated, they were kind enough to quickly put us in a room away from all dogs! The room even had a sound machine that drowned out the barking in the lobby! Then an amazing technician named Megan came in and used her magical touch and made a friend out of my frightened cat! She is definitely their car whisperer and we will specifically request her in the future! We had a great receptionist, too! Pricing is so reasonable, we got in and out easily even though we were a walk in, and most important of all... The cat (and ourselves) weren't traumatized! Thanks PetVax Bartlett!
Michelle Null
11 Sep 2016
I've always been pleased with the care my fur children have received here. Our pets have been seen for vaccinations, annual check ups and emergency care when needed. The vets are very understanding an...
I've always been pleased with the care my fur children have received here. Our pets have been seen for vaccinations, annual check ups and emergency care when needed. The vets are very understanding and the staff is wonderful. Amanda in East Memphis and Valerie in Germantown have been so accommodating to us over the years. I wouldn't go anywhere else!
Lisa Ceolla
9 Sep 2016
I've been using PetVax for the care of my English Bulldogs for several years. These veterinarians actually listen to me, and we work together to figure out the best course of action. They are not pu...
I've been using PetVax for the care of my English Bulldogs for several years. These veterinarians actually listen to me, and we work together to figure out the best course of action. They are not pushy on unnecessary testing, and the pricing is awesome!
Star Shine
7 Sep 2016
There are never enough words to convey the continued over and above you do for all of our animals!!! Thank you so much for everything! Great Team!
Deborah Anne Johnson
8 Aug 2016
I had my cat spayed at the East Memphis location, and she was still going into heat. So I took her back in, knowing that some ovaries can be missed in cats sometimes. I just wanted them to make sure ...
I had my cat spayed at the East Memphis location, and she was still going into heat. So I took her back in, knowing that some ovaries can be missed in cats sometimes. I just wanted them to make sure she had all of them removed. They were not willing to look at her any further than I physical exam. I took her to another vet who removed the rest of her ovaries.
Jill Thorsen Spencer
15 Jun 2016
I've been nothing but impressed with the caring service, convenience and reasonable prices at Petvax each time I've brought an animal in for care. Even with an appointment at other veterinary offices...
I've been nothing but impressed with the caring service, convenience and reasonable prices at Petvax each time I've brought an animal in for care. Even with an appointment at other veterinary offices, you often have to wait longer than you do as a walk-in at Petvax. I've never felt rushed by the techs or veterinarians and have been able to ask any questions I might have. I would not hesitate to recommend them to care for any pet in a professional, caring way!
Meredith Sams
15 Jun 2016
We have trusted and loved the care we have received for our 6 dogs over the last 12 years. Dr Worley, Angela, Torrie and the rest of the staff have always been attentive and caring.
Trish Legg
15 Jun 2016
This is an amazing animal care operation run by wonderful, caring people! I use them for most of my personal pets and all of the animals in my care as a rescue professional. The vets always take the t...
This is an amazing animal care operation run by wonderful, caring people! I use them for most of my personal pets and all of the animals in my care as a rescue professional. The vets always take the time to explain what's going on, what options I have and what to expect moving forward. And in the few times that a health issue is something they feel could be better handled by another specialist, they don't hesitate to make a referral. They've seen me through happy and sad times and always make me feel that they truly care!
Andrew Vandeventer
14 Jun 2016
I have been a customer of PetVax for 6 years. Every year, the prices increase while the service declines. In fact today, they didnt even have a doctor on-staff that could write prescriptions. My wi...
I have been a customer of PetVax for 6 years. Every year, the prices increase while the service declines. In fact today, they didnt even have a doctor on-staff that could write prescriptions. My wife took my dog to the Southwind location so we could refill his anxiety medicine. They told him that a doctor would need to do a $50 evaluation, no problem. Then, after the exam, they hand my wife an estimate for a $170 blood test (which needs to be done before they refill the prescription). Side-stepping the necessity of this blood test, my wife declined. They would not waive the $50 fee even though they NEVER told her that the blood test was a requirement. In other words, she wouldnt have consented to a $50 charge if she knew that a $170 blood test was also needed. One of the employees explained to her that this is how medicine works. I called and spoke to the administrator, Angela about the issue. She felt that the acceptable response is to argue with me throughout the conversation, and telling me twice, sorry you feel that way. We are pulling both of our dogs from their care, and our family and friends will follow suit. I hope they enjoy that $50. Be careful of this company and their tactics.
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Incorrect information? Let us know