I adopted my cat from them 10 years ago and today I took her here for emergency, unfortunately the Lord called her home and she passed there. The staff was very sympathetic and comforted us in our time of need, they made her comfortable and allowed us time to say goodbye...The doctor was very comforting as well, he told us what was best and the truth (some doctors give us false hope or perform surgeries knowing our pet may not make it) but he was honest and I appreciate that. They really care about your pet! Read Less

Caring, friendly veterinarian and staff! And when my black lab was sick and needed emergency care even the people in the waiting room were caring and friendly...they let us skip to the front of the line to be seen instantly. Will never use any other veterinary office and will only recommend this one to anyone I know.Read Less

We've been to 3 different vets for our Bella who has diabetes and back issues. North Shelby is by far my favorite! Not only our they reasonably priced, they truly have taken care of us and our Bella. They only issue I had was the clinic could use a good updating but I can understand why it isn't a priority with how busy they are. Read Less

Dr. Pugh saw our horses before we had to get rid of them so now we take our dogs to the office and we love every vet. They are so honest and do not overcharge you or do unnecessary things just to get more money from you. We love Dr. Pugh but everyone is great! Read Less

I recently had an appointment with this hospital and was very disappointed. I had an appointment for 4 p.m. on 9 Aug. I arrived about 20 minutes early and checked in. 3 people came in after me. 1 was a walk in, but I don't know if the other 2 had appointments. The other 2 were taken care of before me. I waited until about 4:25 and the walk in was called. I asked the receptionist how much longer it would be and I was told they were waiting for a smaller room. I don't even know what that means. I will not be visiting that vet again. Read Less

It used to be good. Now there's new staff and the facility has just gone down hill from there. I eventually decided to change vets. The biggest problem I experienced was lack of attention. My dog has gone to this vet since he was 6 weeks old he's 5 years old now. The staff couldn't keep his records up to date. For example my German Shepherd only had one testicle drop during puberty. They had no records of this when we took him in to be neutered. This can be very dangerous for a dog it can lead to cancer. The vet never once informed me of this, I had to learn from a different doctor. After he was neutered they didn't assemble an e collar until we had arrived to pick him up. They never check his ears or do any other body inspection other than the ones that cost money like stool samples etc. 3 weeks after the neutering I received my new updated medical card for my pet to find out the information was incorrect, he was still labeled as not neutered. Finally I had one of my dogs receive his rabies shots only to be given the wrong County tag. I was given a Shelby County tag when I live in Tipton County. Also the shelby County tag cost 11 dollars more. When asked for a refund they will only credit the money back to their vet after we've transfer to a different vet. So the only way to get our money back for their mistake is to come back and spend more money. I'm sorry I refuse to come back to this facility after so many mistakes within 6 months. This clearly has to be a staff issue, as I stated before this was my dogs vet for 4 years prior. If anyone else has any issues I suggest going somewhere else because it seems to only be getting worse over time.Read Less

After being financially raped and given no relief for my little sick dog by the vet clinic in Munford, I was given a 30 day supply of vitamins and a $451.00 bill. North Shelby Animal Hospital has restored my trust and faith that there is a wonderful vet clinic right here in Millington. Though my baby's prognosis doesn't sound good, at least I have answers and Buster just loves all of you. Thank you so much for taking care of my little boy. Read Less

Thank you for giving my sweet kitty Eddie such loving attention in his final moments. You gave him a bath after he got sick in his carrier on the way over, wrapped him in a warm towel so I could hold him until he was gone. I am so grateful for what you did. It made losing him seem a little easier. Read Less

It was suggested by the Army Vet clinic on base that I take my dog "Lizard" here as they do not have Xray equipment nor do they do surgery on base. I first e-mailed around the area asking for quotes on my dogs procedure. Not only was North Shelby Animal Hospital  the first to respond to me in 24 hours, they were the only one to actually respond. That same day I received a call with a quote already drawn up and ready to make an appointment asap. The immediate and fast response was the start of what would be amazing customer service.     My dog was seen immediately for Xrays, they took me back to look at them and discuss what we knew what she needed, hearing my dog whimpering in the corner I couldn't help but cry and the staff handed me a leash and told me I could walk her, this put both me and my dog at ease.. I was told they could keep her and operate the next morning, and I agreed. My dog had her procedure, a Cystonomy with all her stones removed. I was shown the stones removed when I picked her up and the staff was so friendly to not only me but my dog as well. She was even loaded into the car for me along with the prescription food I purchased which they conveniently had in stock.      Oh and another thing, The original quote they gave me was already lower than what I had payed for this procedure in the past for the same dog. Wanna know what was even better? I was charged even less than the quote they had given me. I've given  other places 5 stars before, but this place means so much more than 5 stars. A huge thank you to them for helping my little helpless dog named "Lizard". My experience with North Shelby Animal Hospital was unforgettable. Read Less