I don’t typically like to post any reviews negative or positive; however I feel a need to because I personally took into account all the positive reviews to find a vet. I, like most pet owners, am not... Read More
I don’t typically like to post any reviews negative or positive; however I feel a need to because I personally took into account all the positive reviews to find a vet. I, like most pet owners, am not an expert on animals despite our love for our furry kids, so I relied on the professional opinion of the vet. I do agree that McPherson came down on my dog’s level and sat with her which did seem very promising. She spayed my dog and that seemed to work out seamlessly. For boarding, they would ask if she was up to date on all her vaccines but didn’t ask for any records.
We took our dog there because over the weekend she seemed to have hurt both her hind legs. After dropping her off for examination and boarding at the beginning of the week, we received a call that her tendons were NOT ruptured but it might be a growth plate or what not so they still wanted to refer her to a specialist. There wasn’t a sense of urgency so we did take her to the specialist on that Friday. There they told us both legs had a ruptured tendon and since it had almost been a week the tendons has retracted making surgery less likely to succeed. If surgery was successful then it would take 6-14 months of rehab depending on option 1 or 2 but she would have to either be on a tight leash or crated for that entire recovery period. My husband left a message with Dr. McPherson’s Office to talk about our new findings, but we never received a call back. Keeping our Doberman puppy from being active is impossible, so we had essentially assumed what would be most reasonable also taking into to consideration that they told us she is not in pain.
When I went to board her again overnight, I had called in the morning to check for availability and I thought she had said yes after 4:00 pm. Upon arriving at 4:45 pm, Dr. McPherson did accommodate my dog’s boarding but only after her condescending comments of “I spoke to the person and told them AT 4:00 pm; we close at 4:30 pm; are you going to do anything with your dog’s legs!?” First of all, I’m not going to argue whether she said at or after 4, you don’t talk to people none the less clients that way. The website says they close at 5:00 pm so I suggest that be changed to reflect correctly. I didn’t go into how I felt like we would have had more options for our dog had we known earlier (by 5 days) that her tendons were indeed ruptured. Time is essential in these types of cases for an increased chance of recovery. What I did explain was how my husband told me that the specialist shared that the recovery would take 6-8 months to which Dr. McPherson and her infinite wisdom curtly exclaimed “weeks, not months!" I didn’t argue since I wasn’t present at the specialist’s appointment and I thought there may have been a communication break down. Either way, I don’t appreciate being talked down to and treated as if I do not care about my dog. I didn’t care to encounter her again so my husband picked our dog up the following day and calmly recapped my story from the day before to the lady in the front (forgive me as I don’t remember her name). The lady was very nice and understanding and confirmed everything that he had thought the surgeon had explained.
Needless to say, we won’t be returning clients. I just want to share my experience because our pets rely on us the owners to take care of them. We try our best by taking them to specialists and listening to their professional opinion and advice. When that advice is so far off from the truth, then we might end up doing more harm than good to our pets. I apologize as my intention is not to hurt a business but to save a pet. Read Less