My cat had dental work done at her regular vet. Later that night around midnight she was is need of medical help right away. We did not know if she would pull through. The staff was wonderful , I was able to stay next to her while she was in an air chamber. After 2 days she was able to come home. I was treated with nothing but support and kindness by everyone there.Never was the staff concerned about payment or anything other than saving a life. Thank you all. Read Less

I don't really understand the inordinate amount of one-star reviews. I do understand people who lose a pet are hurting and want to assign blame. Doctors are not miracle workers. Unfortunately, emergency doctors - for the most part - are seeing animals at some of their lowest points. They don't have the benefit of seeing an animal over their lifetime and aren't familiar with or know an animal first-hand. For the reviews that have complained about the costs - there are costs involved with running a clinic just as any other business. Just because they are caring for animals in what is typically considered a compassionate profession shouldn't mean they have to offer their services at a discount. The immediate charge of $89.00 is an office visit charge and not out of line with the same charge you would expect to pay at your regular vet. Yes, it's somewhat higher than what a regular vet may charge but most regular vets aren't going to be able to accommodate you after normal hours either. I don't think anybody wants to have to take their pet to an emergency after-hours facility. However, things happen and sometimes it's the only option available. We are thankful for the couple of times we needed Nashville Emergency Clinic. The staff is efficient and caring. The staff spent time listening to us and our concerns and we felt our pets were given just as much attention and care as we would have gotten at our regular vet had our pets decided to have their problems during regular office hours versus emergency hours. I would not hesitate to use Nashville Emergency Clinic again should the need arise. Read Less

Anytime anyone has to use an after hours vet service, it's likely an emergency situation and sometimes a case of life or death and tensions can run high. I've read previous reviews where folks mentioned it is all about the money and that no one there cares about the pets. I also noticed that many of the most recent negative reviews specifically have situations where pets have passed away and I realize in those cases many folks want to assign blame whether the clinic is at fault or not because they are hurting from the loss. I can't speak to the other situations, only to the ones I have so here goes. I have been here 3 times with 3 different cats and seen 3 different doctors. 1 time was for a euthanasia of an older cat who took a sudden turn for the worse; the other 2 times were for cats who suddenly developed odd symptoms or behaviors. All of these occurred after hours leaving us with no choice to see our regular vet. I never regretted any of the visits and never felt that we were overcharged for services. As for the fees, they are a bit more than a regular vet visit but this is an after hours service and one should expect those services to be higher because of this. I never felt the fees were inflated. $89 for the standard visit is in line with the same services provided by other after hours care facilities. Any additional services were our decision and pricing was provided BEFORE any decisions were made...nothing was ever done without our consent and knowledge of what to expect. Were there some unnecessary services offered? Probably, but I've seen the same offered at our regular vet....you just opt for the ones that you feel your pet needs and disregard the others. No one is forcing anyone to take a package deal on the services recommended. I never felt that any of the doctors were just there to be there...they all truly seemed invested in the well being of our animals and spent a fair amount of time discussing symptoms, listening to our input, etc. before offering advice and recommendations. I've never been there when it has been busy and I've never been there when an emergency victim has been brought in, but I can see how those would have to take precedence and there could be some wait time depending on what each pet is suffering from. The bottom line here is this can be a thankless job - if a pet dies, the owner typically blames the doctor or clinic and that's not really fair. Not every pet can be saved and sometimes the hard decisions have to be made. That doesn't mean they didn't do their best. I would have no reservations about bringing any of our pets here again if needed...I just don't want to have to need the service but am thankful it is there if and when it is needed by us or anyone else. Read Less

I had to bring my Emmy Lou here last Friday after a missed diagnosis from a vet the day before and there refusal to see her that afternoon. The other vet said she had low calcium and come to find out she had Open Pyometra (bad infection in her uterus) and Eclampsia after she (a Chihuahua) had her first litter of 6 healthy pups. My belief is she would have died if not over night then the next day without treatment she was going down so fast. They did the surgery that was needed immediately. The care and concern they showed for my Emmy was above and beyond what was expected. Every staff member I talked to was considerate and compassionate to her and my needs. They would call with every update and spend time answering all my questions and making sure I was educated and comfortable with her care. They went above and beyond with her care. They even went as far as feeding her by hand to get her to eat every time they feed her because she's spoiled and had them wrapped around her little paw. My Emmy Lou is now home taking care of her 6 puppies and me again. Every day getting better and better. I truly believe that without them I would have lost her. Thank you so much too all the staff from Friday March 2 to Sunday March 4 that took care of my Emmy Lou. I have read in other posts people complaining about the price, yes it is expensive. It's an EMERGENCY VET. It's no different than going to your regular doctor or a human Emergency Room. There's a huge price difference there also. Read Less

Do not take your pet to this clinic if you have any other options in an emergency. They do not care about your pets. They do however, care about your money and they will take full advantage of a terrible circumstance to get as much of it as they can. I am confident that these people have zero compassion for the animals they treat. I wish I had read the reviews earlier. (I also wish zero stars were an option.) Read Less

I don't understand the negative comments I saw posted. I had to take my cat in on a weekend evening and they were absolutely wonderful. Everyone was kind, caring, concerned, informative and attentive. We were seen immediately and diagnosis / treatment began as quickly as possible. Yes, of course they expected payment, any vet will, whether emergency or regular vet. I can't thank Drs. Kitchens and Batey and their staff enough for all they did, my sweet kitty is on the mend! Read Less

Our sweet Anna was having seizures and we took her to Nashville Pet Emergency Clinic at Murfreesboro. The staff was knowledgeable, kind and gave us options. From the moment our Anna was placed in their arms, we knew she was in good hands. The doctors kept us up to date with her progress and when her health faltered even more, they helped us make a very hard decision. What meant the most is that Dr. Kitchins (SP) told us step by step what to expect when we had to put her down. I was allowed to hold my sweet girl and know what to expect which made it less fearful for me and my son. I will forever be greatful for the love and care this office gave our sweet girl in her final hours. Thank you. Read Less

They don't care about animals just the money. When we went to pick up our dog he started bleeding really bad and they told us they wouldn't do anything til we payed them. We ended up coming up with the money but it took sometime. They were just going to let him bleed out if we couldn't pay them. Read Less

They are awesome! The Drs were extremely knowledgeable, provided a prognosis that was not pie in the sky, but a reality. The staff was kind and helpful, answering all my questions... They even took my info over the phone so Amos could go straight to the back. A true 5 star experience.Read Less

Just top notch in treatment and communication! While we were out of town our poor dog sitter had to bring the eldest to the emergency room. They were wonderful at communicating every step, the diagnosis, treatment, and cost. On-time updates and very compassionate. Thank you for walking us through a scary situation and taking excellent care of our baby!! Read Less

We will not return to this facility. Their primary goal was to make a large profit on our pet's life threatening condition. High pressure tactic to apply for a credit card for the $3900 surgery. We offered them $2000 deposit and they refused... Pushed the credit card option. We were able to get in touch with our primary veterinarian at his home and seek his advice. He told us to meet him at his office and he would perform the surgery. The next day - he charged us $950. He got a staff together at 9:00 pm to save our dog's life and in the process saved us over $3000. You can't put a price on your pet's life and I feel that the Murfreesboro Emergency Pet Clinic preys on that. We are FOREVER grateful to Dr. Tate at Cannon County Animal Clinic. Read Less

I am highly disappointed in how I was treated at the 12th south location. I came in last night with an Opossom who had been hit by a car. Being that this facility is supposed to have empathy for pets I thought it would include ALL animals. A young blonde haired woman answered the door and told me to "get out of the building and go put him down somewhere and LEAVE him because he would attack me." This was the most insane thing I have ever been told. First of all, the poor litt...le guy had a broken jaw and severe head trauma and was only wanting someone to help him. He displayed no signs of aggression and was simply suffering. The staff member showed NO COMPASSION for my situation. Her lack of knowledge about wild animals dumbfounded me and I was not even told to contact Waldens Puddle Wildlife Rehab (which didn't open until this morning) to help me. After this horrible experience here I can assure you I will never seek their services again. I decided to call someone else...The friendly staff at Nashville Vet Specialists were very concerned and offered to humanely put him down, but at that point I decided to wait for Waldens Puddle. The little guy will be having surgery today and is alive with no thanks to your business. In the future I will instead be using the vet specialists emergency clinic for my pets. The staff at your location needs training on public relations, and education on wildlife including how to help individuals who love all of God's creatures. See More Read Less