DO NOT take your animal to this veterinary hospital if you have respect for yourself and your pet - PLEASE READ - I read other reviews prior to going here and should've heeded the advice of others. My... Read More
DO NOT take your animal to this veterinary hospital if you have respect for yourself and your pet - PLEASE READ - I read other reviews prior to going here and should've heeded the advice of others. My dog needed vaccinations for rabies, distemper, parvo, and bordetella. Over the phone, I specifically said that I need those four shots prior to boarding my dog. They told me what the total would be for those shots and when I paid for the vaccinations on the day I visited this animal hospital, the total was the same as the one I was given over the phone, so there was no reason to look at the itemized list of vaccinations that I was given upon receipt of services. Fast forward one week later and I'm getting ready to fly out of town on my birthday with my family. As we take our dog to the kennel....surprise, he didn't have his distemper shot. The employees at the kennel said, "it's probably just a mistake because it's normal for the dog to have all four shots during their annual check-up." After the kennel called Warren Animal Hospital, it was determined that they did NOT give my dog the distemper shot. With time slipping away and a flight to catch, we had to rush to a different animal hospital (what a great start to my birthday). The nurse at this hospital said, "that's strange that they didn't give your dog the distemper shot, let me call them to make sure." Then the vet came into the room and was confused and shocked that Warren Animal Hospital didn't give him the distemper shot. The vet also called (this is the third call to Warren Animal Hospital from two separate professional businesses that couldn't believe that the vet would skip the distemper shot). In the end, I had to pay an additional $70 for an exam and 1 shot because of Warren Animal Hospital's mistake, not including the 2 hours and 15 minutes of running around town to get the shot prior to boarding our dog, then rushing to the airport. After three calls pertaining to my dog, Warren Animal Hospital never went out of their way to contact me, to say that they're sorry, and the actual vet at Warren Animal Hospital has terrible bedside manner. She has a very cold personality and instead of giving you advice in a more positive and productive manner, she tells you in a very "matter of fact way." On the only positive note, the receptionist and nurse at W.A.H. were very kind. I hope that they leave and get hired on at the new animal hospital that is opening on Memorial (near the Shell Station). Noah's Friends in Lascassas is a GREAT option, as well as Kinard's Animal Hospital. Even if Warren Animal Hospital is convenient to you, as it is with my home.....Steer Clear!! I will NEVER return to this hospital and will refer everyone that I come in contact with, who owns a pet, to never give business to this animal hospital. Read Less