Berry Hill Animal Hospital

The Doctors and staff at this animal hospital help us through the one of the most painful & traumatic events of our lives... saying goodbye to beloved pets. I'm sure often they never see or hear from us again but the procedure and being with grief struck people has to be incredible hard for them as well. Words can't express my gratitude to Dr. Gansberger, Tracy, Douglas and Susie for their support last Friday. Dr. Williams and the rest of the staff were the same years ago. You are absolutely the most professional and caring folks I've ever met. I will be forever grateful. Read Less

I visited Berry Hill Animal Hospital dor the first time w/my friend & her cat, that we both love & adore. The vet was very accomodating getting us in. Everyone was extremely friendly. It 's small & needs a little bit of updating But the people are fantastic! The vet and vet tech knew animals very well and you can tell they sincerely love them & love taking care of them. They are not just doing it for the money. They were very personable, very knowledgeable. They explained everything that was going on in terms we understood. They took their time with us and our pet, never once making us feel rushed. Then the pricing was quite reasonable for what they did. I'm now considering changing vets from one I have had for 10yrs to Berry Hill even though it's a little further for me from Brentwood. I was quite impressed with all the employees there from the vet herself, to the vet tech, to even the clerical/receptionist when we were checking in & out. Read Less

The best! Drs. Kirkpatrick, Williams and Gansberger are all compassionate, dedicated and thorough. Douglas is great at the front desk. The techs are amazing. My dog loves going to the vet. What more can I say? Read Less

Many thanks to Dr. Kirkpatrick and Berry Hill Animal Hospital for their help. I left Chloe's Trifexis at home and she was due a dose while out of town on vacation. I just called and they arranged a pickup at a local veterinarian's office! Thanks! Read Less

I took my cat Minerva here because of the good reviews I saw on Google and Yelp, but my experience was not a good one. As soon as we walked in, I noticed that the place smelled strongly of animals and was kind of run down. This is not something I had experienced before,  as our previous vets had all had clean, up to date facilities. When we went into the exam room I realized that this place smelled because it clearly had not been cleaned anytime recently - there were tufts of animal fur all over the floor. My cat (who, for the record, has behaved very well at all previous vets and never had any trouble except when someone tries to cut her nails) has never been outside our apartment and so has never interacted with another animal before, so all of these smells were probably making her nervous. Then the vet tech came in and I took Minerva out of her crate, noticing that my suspicions about her being nervous were obviously correct based on her body language. After weighing Minerva, the vet tech, ignoring or failing to notice the signs she was being given, proceeded to hold Minerva's head down on the table by the back of her neck while she took notes on a pad right in front of Minerva's face. So my cat bit her. I felt bad but she was clearly nervous and being mishandled so I wasn't really surprised. After this happened the vet tech freaked out as though she had never been bitten before and left the room. They would not finish Minerva's exam since she was past due on her rabies booster and told me I had to take her home and keep her on rabies quarantine in our apartment for 10 days before letting her out, despite the fact that I told them repeatedly that there is no possible way she could have rabies, since she has been quarantined in our apartment all her life and has never interacted with another animal except for myself and my fiance. Before I left I was chastised by one of the vets (who did not see Minerva or the interaction she had with the vet tech) for not telling them that my cat bites, which again normally she does not, and when I tried to calmly explain what happened to her she interrupted me and said that biters are biters and if they had known that they would have handled her differently. Does this mean they are okay mishandling pets if they "know" they will not be attacked? That just doesn't seem like the kind of mentality a vet should have. 10 days later I received a voicemail from the same vet who reprimanded me as I left our appointment reminding me that my cat had "latched on" to one of her employees and asking if I had "kept an eye on Minerva" like they had asked so they could reassure the tech that she did not have to worry about getting rabies. When I called back they did not ask if I wanted to reschedule my appointment; I would not have taken them up on the offer if they had. Read Less

This is a wonderful, well-run organization that truly cares about animals and their owners. We came here for 7 years with our cat, until she recently passed away. We commuted from 30 minutes away, that's how much we loved them! Our cat was very sweet to us, but a little gremlin at the vet... VERY difficult to work with. Yet, the staff at Berry Hill were always sweet, understanding, and very well trained on how to work with such pets. I found their prices to be reasonable compared to other vets in the area, especially considering the level of care you and your pet receive here. Our cat developed a rare cancer, so we were referred to a specialty vet. Even though our care was transferred, we received a condolence card signed by all the staff at Berry Hill Animal Hospital when we had to put our sweet Bisou down. This is a level of care that goes above and beyond the standard, and I highly recommend this vet for the quality of service they provide. When the day comes that we have another pet in our lives, we will continue care at Berry Hill. Read Less

I have been wanting to say something since June. But it's taken me this long not to be so angry that I would say something I would regret. I was a client at Berry Hill for years. Some of the vets they had several years ago were absolutely wonderful!!!! But I can not say the same as of recent years. Lack of compassion (from the vet) comes to mind when I try to describe the attitude/atmosphere. Office staff and techs were always very kind. Which is probably why I went back despite not loving the vet. What has me writing this one star review.... I lost my fur baby in July. But first paid astronomical vet fees .. Only to be rushed out the door with no answers or real explanations. I don't know the vets name. She was new....young. We had never had her before that day. But she overlooked issues with my baby...brushed off symptoms I told her about ... didn't order proper blood work, do X-rays, other tests, Etc, that *should have been done* and just sent us home. I of course got a second opinion ...... He was diagnosed ... but it was too late. I lost my fur baby a few months later and often wonder had he been diagnosed properly from the beginning would he be here. Probably not. But that's not the point. I paid HUNDREDS of dollars for that final vet visit there ... only to turn around and have to pay it all over again somewhere else because the proper tests were not ran to begin with!!! So they had to draw his blood and out him through that stress all over again, etc. I hate doing this review. But I feel I have to. Negligence? Inexperience? I am not sure ... but I do know that my baby didn't receive proper care or diagnosis and we will never be back ;-(Read Less

I have been wanting to say something since June. But it's taken me this long not to be so angry that I would say something I would regret. I was a client at Berry Hill for years. Some of the vets they had several years ago were absolutely wonderful!!!! But I can not say the same as of recent years. Lack of compassion (from the vet) comes to mind when I try to describe the attitude/atmosphere. Office staff and techs were always very kind. Which is probably why I went back des...pite not loving the vet. What has me writing this one star review.... I lost my fur baby in July. But first paid astronomical vet fees .. Only to be rushed out the door with no answers or real explanations. I don't know the vets name. She was new....young. We had never had her before that day. But she overlooked issues with my baby...brushed off symptoms I told her about ... didn't order proper blood work, do X-rays, other tests, Etc, that *should have been done* and just sent us home. I of course got a second opinion ...... He was diagnosed ... but it was too late. I lost my fur baby a few months later and often wonder had he been diagnosed properly from the beginning would he be here. Probably not. But that's not the point. I paid HUNDREDS of dollars for that final vet visit there ... only to turn around and have to pay it all over again somewhere else because the proper tests were not ran to begin with!!! So they had to draw his blood and out him through that stress all over again, etc. I hate doing this review. But I feel I have to. Negligence? Inexperience? I am not sure ... but I do know that my baby didn't receive proper care or diagnosis and we will never be back ;-( See More Read Less

I've been taking my pets to Berry Hill Animal Hospital for about 10 years. Over the years, they've treated two dogs and two cats. I couldn't be happier.One of my dogs has always been a bit "nervous" especially at the vet (even though he's a big dog). They are always very gentle and calm with him.On one occasion, he broke his leg trying to escape from the back yard. After Dr. Gansberger set it, she called twice while he was on the mend to check on his progress.Over the years, I've had two elderly cats. When they started having serious health issues, Dr.  Williams reviewed my healthcare options with me. I believe she was honest and forthright when I asked what she would do if they were her pets. The entire staff was incredibly understanding and compassionate when it was time to have my girls euthanized. After each of them died, Dr. Williams made donations to the LSU Vet School (her alma mater) in their names.Yes, their office is a little on the old side, but it's clean. I'm more concerned with the care my pets receive than the decor of the office they receive it in.I find their prices comparable to other vets I've used.Douglas is a fixture. He is the sweetest, funniest thing!I couldn't be happier with the care Berry Hill Animal Hospital has provided for my pets (and me). I would (and have) recommended them to friends and family. Read Less

I have to preface my review as I am one to read reviews and not write them.  But I feel the need to caution other pet owners of Dr Williams, one of the vets at this business. The building is extremely dated, but that isn't even my complaint. Dr. Williams is not working in the interest of pet wellness but for her own monetary gain. I took my perfectly healthy Australian Labradoodle puppy in to see her a total of two times before going to another local veterinarian, and I would like to detail my experience and why I do not recommend Dr Williams.First of all, She continuously kept referring to my dog as an Australian shepherd- clearly an entirely different breed.After discovering my pet was neutered (before I even got him by the breeders) she began looking for something "wrong" simply to get paid. She finally settled upon a very MINOR bite problem and seemed intent on referring us to a doggie dentist. Her belief was because of teeth being a tad bit out of place they would perforate the roof of the mouth, cause infection, yadda yadda yadda. Honestly, I have known dogs with much worse dental issues and never had any procedures done. So, I went home and did research on the bite problem, and discovered it is a juvenile issue which my dog's breed grows out of. Fair enough, right? At our next appointment my husband brought this to her attention, in hopes to get everyone on the "wait and see" approach, which she immediately dismissed. She went so far as to personally call later on that evening to set up an appointment with this dentist, even after knowing this was something we would not be proceeding with! I brought up this matter with our new vet for a second opinion and she was 100% not concerned with the bite problem. Because of timing, our appointments were just 2 short weeks apart. Dr Williams took stool samples at both appointments for no apparent reason. Even after my stating that my pet shows no signs of discomfort, his stools look completely normal and he has appropriately timed bowel movements each day. Dr Williams would go so far as to cut my dogs nails without permission just to run the bill up. I am perfectly capable of dog grooming and there is absolutely no reason for a vet to do an untrained personnel's job in general, let alone without permission! Our new vet happily plucked our dogs ears and didn't even charge us for it- just to put things into perspective! If you would like your vet to continuously up charge you and perform unnecessary procedures without consent, this is the place for you! Read Less

I recently rescued a dog and brought her here to be checked out.  It felt very overpriced, and they called the next day to tell me my dog's blood levels indicated she should be very, very sick and I would need to bring her in for ultrasounds, biopsies, and other expensive tests.  They even said there was a good chance she could die that weekend! Of course I was very upset.  I prepared all weekend to lose her.  But after my dog showed no symptoms whatsoever, I took her to another vet for a second opinion and received a much more reasonable prognosis and treatment plan. Weeks later, my dog is much healthier and still going strong. Maybe they were just being overly cautious, but I feel like this place was after my money. Read Less

I don't understand why most of the vet offices around Nashville are so run down.I don't understand why the waiting rooms are outdated, or the examination rooms looked so dated...Vets around Nashville make oodles and oodles of money off all of us pet owners, I don't understand why their offices are so run down, looking.This office is no exception.  Run down, dated, building having the life sucked out of it..Doctor Gansberger was the attending physician, that looked at my cat and explained to me that his neurological affliction was only going to get worse.Came home, wrapped myself around my little boy cat and cried the whole night... I did not want to lose another beloved pet, so soon.This is one of the rescues I got, and I wasn't told that he had CH (Cerebellar Hypoplasia).It has become more noticeable in the last few weeks, and I became concerned at his drunken wobbly walk.  So I took him to the Vet and was told, he will probably need to be euthanized when the time comes....BUT...... after doing a lot of research, I have learned that my baby boy can live a long healthy life with help from me.  I learned that with some aids as far as lower sided litter boxes, kitten food, lots of love and exercise,  he can continue to thrive in my care... Not what the Vet told me.So....  I'm not sure how to explain this Vet office.Obviously, my research brought me more understanding that what the Vet told me.I doubt I will return.I will continue to educate myself on CH and be the best fur mom around.I will not listen to negative chatter from someone that really hasn't done enough research on CH. Read Less

Love the service, love the vets. I am so happy with the service and they treat my pup so well. But, make sure you get a quote before having or booking a procedure! We had our puppy spayed there and the price was a little heavy. Read Less

I have used the services of Dr. Williams and her staff from the very first day she opened. I have received the best medical service and more importantly the best advice on the stages of my pet's lives. My cat Sally lived to the right old age of 19, my Airedale passed at 14 years after suffering internal injuries after being hit by a car when she was five years old. Great service at reasonable prices. Read Less

There are lots of great vets in the Nashville area, but I have to say I could not have asked for more from a vet in service, price, and most of all genuine care than what I received from BHAH. I had to put down my cat, and every last employee that I encountered - assistants, front desk, Dr. Brown - was so considerate. They did the best they could, and when it was just beyond veterinary medicine, they were all you could want. Whatever your pet needs, bring them here. Read Less

The Berry Hill Doctors & Staff are a cut above the rest.  I love being able to call and know that Douglass is most likely to answer and know me by first name.  Sure, the office may have a "vintage" feel to it but I'm not off put by it.  I find their prices to be reasonable but most importantly, their care is exceptional.  After a very frightening experience with my 5 month old puppy, they all continually asked how he was doing and were so excited to him when he came in post surgery.  Plain and simple, they care.  I would HIGHLY suggest them! Read Less

I must say this is a 5 plus star...oh my..they are great. I love Dr. Brown and the staff. We had to put our buddy to sleep and they kept him until we returned from vacation..they are caring, kind and loving....My dogs will remain as patients at the clinic... Read Less

Yes, the folks at Berry Hill Animal Hospital may be nice, but I don't fair very well when they quote you one price and it comes back $100+ more than what was quoted.Absolutely ridiculous and totally NOT a good way to do business.  When questioned about the charges they responded, "Is that OK?" Ummmm.... after taking away our puppy's lady parts, I think it's gonna HAVE to be OK, because I don't think you can really reverse that now can you buddy?  UGH!  BE CLEAR ABOUT CHARGES.  NOT everyone has an extra $100+ laying around to just simply say, SURE, I LOVE being charged more than quoted. Read Less

The one thing that is for sure about Berry Hill Animal Hospital is that they take great care of your loved ones. The Doctors have been extremely helpful, knowledgeable, and willing to take their time to give advice or answer questions you may have. Being a first-time dog owner, the help is appreciated. The nurses are also AMAZING. They are the ones that make me feel at ease when we have to leave the little one in their care.From a business perspective, be sure to ask for a FULL quote when it comes to surgery and procedure costs. We were quoted a price for a procedure, then told all of these different things that are done or can be done in the procedure. Even gave us a 10% discount for rescuing our little pooch! It was my understanding that these "things" the Doctor mentioned were included in the quoted surgery, but oh, I was wrong. Save yourself the shock later, and always ask for a printed full quote. The final cost may have swayed us to get a quote from another clinic, but overall, I'm happy with our choice. Our little poochie seems happy, too! Read Less

We love, love LOVE Berry Hill Animal Hospital!  When we got a puppy a few years ago, we polled our dog-owning friends about vets they like, and we got an overwhelming response that BHAH was wonderful.  Our friends even bring their three dogs all the way over here from East Nashville.  I figured with that kind of response it was worth a shot.  When we first brought Oscar in, they fell in love with him immediately (who wouldn't?) and they were very good about making sure he was comfortable and didn't get scared.  Their technique must have worked because Oscar LOVES going to the vet - when we get out the car he pulls and pulls to get int he door! What I really love is that the doctors there might not remember me, but they know my dog by name, and you can tell that they really care about the animals.  One day, young in our dog-ownership, I found a chewed up book of matches on the floor.  I have no idea how many matches were in it before Oscar got to it, but I know that he left not single one.  New dog mom panic moment: don't matches have carbon in them?  Is that like carbon monoxide??  Is he going to die?!?!  So I called up BHAH and let them know what happened, after they talked me off of my ledge they let me know to make sure he drank plenty of water, and that I didn't necessarily need to bring him in, but watch for X, Y, Z.  Well thank goodness Oscar turned out to be fine, but the great thing is that I got an unprompted follow up phone call later that night, it was the vet calling from home, just checking up on Oscar to see how he was.  We started going to BHAH because it was convenient to our house and we got great reviews from friends.  We will continue going there with every dog we have from now until forever because they are WONDERFUL - I wouldn't trust my fur-baby to anyone else. Read Less

I have been taking my cat here for 2 years and the staff is always nice and helpful. I have recommended them to several friends and they all love it. It is a very small vet office and the decor hasn't changed in several years but it give the place charm. If you need a place to take your animal, this is it. Read Less

After being told that I should put my 16 year old cat down and that I could maybe do test but it was not worth it because she was dying anyway .. (by a very cold vet) .. I turned around and took her home with me.. A few people told me to get a second opinion with a more "caring" vet so I took her to Berryhill animal hospital and can I just say ..they were very sweet and caring, yes indeed there's stuff wrong with her organs, (she is older) however after 3 days of not eating or drinking... they were sweethearts to her and offered a few options to make her feel better Guess what ?? she is eating and drinking and walking!!! I don't know what this means but I am grateful for every single day I have with her, I have to take her back for more liquids today... They said as long as she is eating and drinking it means she is having quality of life even if it is for a bit.. I LOVE THEM Read Less