The doctors are wonderful (Dr. Fly and Dr. Randolph), but the management of the clinic needs some major help, with organization and customer service. We paid almost $100 for a urine culture for our pu... Read More
The doctors are wonderful (Dr. Fly and Dr. Randolph), but the management of the clinic needs some major help, with organization and customer service. We paid almost $100 for a urine culture for our pup, and after I (yes, me) called a week later regarding the results, eager to get him started on his second round of antibiotics determined by the culture's sensitivity, I was informed the culture had been lost. No big deal, I work in healthcare, so I was understanding. I then go to pick up his special prescribed food the next week that he was on specifically for his urine, and I am told "oops we gave him the wrong food last time." I had been feeding him the food for over a month, he had multiple issues with it and we had tried numerous ways to get it in him because the Vet had told us how important it was for him. The worst part is that when I was told about the confusion with the food and I begin to question it, the young girl in the office (Vanessa) (who wasn't even the one helping me) proceeded to roll her eyes at me and storm out of the office and say "Just give her the other bag and be done with it." Needless to say, I'm still concerned about the expensive, incorrect food I've been feeding my dog for over a month and have questions. When she returned, she slammed down the 25 lb bag at my feet without a word. We will not be returning here, mainly because of the poor customer service and blatant rudeness from that individual. If she treats the humans that way, I would hate to know how the animals are being treated. Read Less