My husband has taken our pets to this clinic for 25+ years. They have always been on time for shots, checkups, chips, neutering, etc. On Friday, one of our cats got into a fight. He was bleeding and... Read More
My husband has taken our pets to this clinic for 25+ years. They have always been on time for shots, checkups, chips, neutering, etc. On Friday, one of our cats got into a fight. He was bleeding and obviously in pain. I called them at approximately 11 AM. I explained the situation and was told they were booked solid today. I said, I understood but this was an existing patient and had been in on Monday for checkup and shots. I explained again that he was bleeding. I was told again, "sorry, we are booked solid today. I can give you the number for the emergency clinic." I told him no, if I had to find another vet to see our animal, they could get our records ready because I would change offices. I said I have been in healthcare for 50+ years and I would never turn an existing patient away when they had an emergency. I explained that I would call a patient who had an appt and explain that there was an emergency and I needed to reappoint them. He replied, "we don't do that." I hung up! My advise is to find a good office before you have an emergency because this office obviously has no patient loyalty. We saw Clinic Animal Clinic and loved them. They saw Sixpack, stitched him up, gave him an antibiotic and it took a whooping 15 min appointment. We are DONE with Jackson Square. Read Less