I brought my dog here after a traumatic experience of him being lost in the woods for days. He had an eye injury and Dr. Haig was extremely rude to me. He told me to be quiet,calm down and to hush. He had little patience for me even though my dog was injured badly and is likely blind. I am not bringing him back. We will he visiting our regular vet that would never treat me with such little regard for the stress I was under. Read Less

After boarding my dogs there for 10 days, I am utterly disappointed. One of my dogs was injured under their care and not only did they not tell me, they lied to me when I called one of the many times after the incident. Very deceitful. I posted a full review on their Facebook if you’re interested in more details (character limited here on google). PAH has lost my respect and trust. Yes, they are good vets; but there is an obvious lack of communication (especially between Kennel staff, vet staff, and animal owners) coupled with a lack of professionalism and I hate that we had to see that side of them. At this point, especially considering how we’ve been treated post this incident, we will no longer continue our relationship with them as our dogs vets. I would suggest others to be weary. Read Less

This is one place that everyone should stay away from I had been going here for just about six years I talked about finding I better doctor for my kids. Most people have run ins with the ower , my was with Dr Peterson , when my baby Lakia was so sick I never was told what was going on with her Now I bring her there to see Dr Peterson And thee only thing she said to me was Put a fan in froont of her , not saying why And never ever talk to her about anything Other than your pet if you decide to go there And the prices are just HORRIBLE. They get you coming and going . Your best bet is to fine another place to go !! A lot of the people go there because of Peterson , it took me just about SIX YEARS TO LATE HER WORDS TO ME SHES NOT GOOD AT Surgery but she was good at her medications which I fell to See , my poor baby was in so much pain And they did nothing for her , she Suffered So much , , I had asked for paper of both My babies that passed away there and At first theey would not give them to me Sdo I called over there and talked tyo MANAGEMENT and She told me that It has to be Approved by her befor your able to get them then sdhe gave me only what she wanted me to have. Does that not sound a little fishy to you. I HOPE YOUR ABLE TO MAKE A GOOD Decision to bring your children here or Some other place , Ive never wrote any thing bad about anyone untill now having parted ways with them , they lost so much money with me I have four Beautiful fur babies. Just last year alone It was in the $ 1000.00s that a lot of money for one place to loses So please dont think it had anything to do with money , when I call and ask Dr Peterson A Medical question and she tells me Theres other doctors g o ask them . Is this who you want taking care of Your baby . NOT ME !!!!!!!! Read Less

I really love coming here. The prices are really expensive and I'm not a fan of a lot of the staff, but the veterinarian is INCREDIBLE and I refuse to go anywhere else. The staff could be better though. Read Less

Took our 4 1/2 month old large breed pup to PAH for boarding over Thanksgiving. Left a detailed note about how often he needs to be fed, even pre-measured and individually packaged all of the meals he would need while there. When we got back to pick up our sweet boy, there were 2 packages of his food left over when there should have been ZERO. Needless to say our poor baby missed two meals while he stayed there. NOT OK. Very unhappy. You wouldn't skip a baby's bottle a couple times would you? No. For this place to supposedly be filled with animal lovers, you would think they would take the care of our boy seriously. I think whoever was scheduled just didn't feel like going for the whole time needed because it was a holiday. FIND ANOTHER JOB IF YOU DONT WANT TO TAKE SERIOUSLY THE CARE OF OTHER LIVING CREATURES. Also on top of all of this, they were very rude about payment as well. Neither a professional nor caring environment for your fur babies. DO NOT TAKE YOUR PETS HERE IF YOU EXPECT THEM TO BE FED. Read Less

We recently boarded our 6 month old puppy here, and we will never do it again. I will DIE before I let my dog stay here!! So the basics about how bad this place really is... 1.) prices are way too high for the area. (This is east TN, not manhattan) 2.) they have limited payment options to go along with their high prices 3.) they will NOT take care of your animal! (how could they?? The people working here are treated with disrespect right in front of everyone by management) 4.) they will NOT feed your animal. You really have 1 job when watching an animal for someone overnight... And that is to feed that animal!!! My dog was not fed for 1 entire day over the thanksgiving time frame. 5.) Ask anyone in the area and they will tell you to drive the extra 5 miles and go to a better and more qualified vet for your animal. In short, if you take your animal here you really are an idiot and just did not do your research like we didn't, and now we are regretting it. I work my butt off for my money and the fact that I gave my hard earned money to this place, still haunts me. Save yourself the time and trouble and just go to butler. Powell animal hospital is a failing hospital and they will charge you for every penny you have and only do half the work and kill your animal( or not feed them in the process) Read Less

Took our 4 1/2 month old large breed pup to PAH for boarding over Thanksgiving. Left a detailed note about how often he needs to be fed, even pre-measured and individually packaged all of the meals he would need while there. When we got back to pick up our sweet boy, there were 2 packages of his food left over when there should have been ZERO. Needless to say our poor baby missed two meals while he stayed there. NOT OK. Very unhappy. You wouldn't skip a baby's bottle a couple times would you? No. For this place to supposedly be filled with animal lovers, you would think they would take the care of our boy seriously. I think whoever was scheduled just didn't feel like going for the whole time needed because it was a holiday. FIND ANOTHER JOB IF YOU DONT WANT TO TAKE SERIOUSLY THE CARE OF OTHER LIVING CREATURES. Also on top of all of this, they were very rude about payment as well. Neither a professional nor caring environment for your fur babies. DO NOT TAKE YOUR PETS HERE IF YOU EXPECT THEM TO BE FED. Read Less

Valarie is the rudest and most uptight woman I have ever met. I will NEVER return to Powell Animal hospital. They were rude to me regarding payment of my services, and CHARGED me for a free visit for my pet from the animal shelter. I'm absolutely FLOORED at this location. Also, I've heard from many people that Valarie likes to stiff people out of jobs after they've put in their two weeks notice. I've heard from three people that this happened to them. The lobby is dirty and the fishtanks are cloudy and disgusting. I would give zero stars if I could. Read Less

Wow! What an amazing team of caring individuals! They are upfront, honest, and do not cut corners when it comes to saving your pets life or keeping their health on track. My 10 week old pit bull Sensi is living proof of that. They really care about your pets and even called the day after she was released to check up on her! I love Powell Animal Hospital! Read Less

I have taken five of my pets to Powell Animal Hospital over ten years time. I feel that my pets have received excellent care there. They have always been available to me for appointments when I am concerned, even with very little notice. I have always been able to promptly reach a doctor on call with emergency questions when I have needed to do so. My pets have all had surgery there on several occasions, and I feel that their surgeons are very reputable and appear to have a good reputation with other vets in the area and at UT Veterinary hospital. If a given vet does not feel he or she is skilled with a procedure they will defer to one who is. The one time that I had a bad experience ( I felt I that my concerns were treated cursorily by another provider there), I complained to one of the front staff and much to my surprise that vet called me at home, apologized, and talked to me at length about my pet's problem. I have used their boarding with no problems and good availability. They control their waiting room so that the wait is rarely excessive, and when it is there is usually an emergency going on or it is Saturday and there is only one doctor there. Their front staff actually calls to check on my animals when they are sick. I have never had this kind of service from another veterinarians office or from a human doctor's office for that matter. They are a little more expensive than some vets in the immediate area, but I am willing to pay for this kind of excellent service. Thank you Powell Animal Hospital. Read Less

Went here one time while looking for a new vet. Took dog in for Distemper vaccine. Was talked into 3 year distemper vaccine and bloodwork. Let them take dog in back room to draw blood - NEVER EVER trust a vet who has to draw blood from your dog NOT in your presence. Brought him out and within a couple of minutes, dog went into total shock, body literally froze (could not bend legs, etc.) eyes would not focus, he drooled non-stop & urinated and pooped without control. I stayed for 1/2 hour, then had to leave him with vet because there was nothing to do but wait. It was another 1 hour before I could take him home & he did live. They could do nothing for him because they did not know what happened. Could they have done something? WELL, they drew urine from his bladder with a needle WITHOUT ASKING ME. The blood draw from his neck was so bad that he was severely bruised (dark red & bloody looking) for 2 weeks. My dog was totally healthy and they nearly killed him due to gross incompetence. He seems to have had no long term effects - as it has been approx. 1.5 years now. Read Less