I dealt with Mountain Home Veterinary Hospital over the course of nearly a year. One of my dogs went through the six month heart worm removal process. This involved overnight stays and thousands of dollars. During every single vet visit, I was quoted one price and then charged something completely different. Every time, it was at least $200 more than the amount that was quoted. During our visit today of 30 minutes with a $550 bill, they told me that my husband “signed off on” the cost when he dropped them off, but he was never told a price nor did he sign anything. Then, when I questioned their pricing… they argued with me and walked off from the conversation. I decided to return the medicines prescribed (price not discussed which ended up being $150 for two pills) and I asked for my dogs’ records to take them to another vet. On the records for my dogs, they wrote a very one-sided and untrue version of my questioning their prices and noted that I COULD NOT BRING ANY PATIENTS TO THEM AGAIN. And to top it off, I called back and asked to speak to the person in charge of the office to discuss the matter, and they hung up on me when I gave them my name. Not once… but TWICE. AVOID THIS VET AT ALL COSTS… because you will pay dearly for your pets’ treatment. Side note: after speaking with a friend of ours, they were banned from coming back after questioning their prices as well!! Read Less

Our first time there... My son's childhood dog needed urgent Care for what we found out was fluid behind his ear drum. It was pushing his ear drum from the inside out and was very painful for him. They got us in immediately and found out all this the first visit. They were very compassionate with out pet an with us. They didn't over charge and Elliot (,my son's dog of 12 years) was up and feeling better the next day.. THANK YOU DOCTOR....... Read Less

Reasons why I would never in a million years recommend Mountain Home Vet Clinic to anyone: (UPDATE: Took him to Sevier Animal Clinic and they found the problem, he had over sized stool in him he couldn’t pass on his own, they had to sedate him and get it out of him themselves, if Mountain Home would have done their job, he would have had that out of him a week earlier!) I had to pay around $73 at this place for NOTHING!! Not one thing they did was helpful! 1. We were there EARLY for our visit (our appointment was at 11:00 AM, we walked in the door at 10:45 AM) I figured there would be papers to fill out, which I was correct, after I filled them out and gave them to the woman at the desk, we sat and waited, and waited, and waited. No one bothered to come tell us why things were taking so long or even apologize! BAD CUSTOMER SERVICE! 2. After waiting for so long, we get back to the exam room and had to wait even longer in a very stuffy room! I have an anxiety disorder and no air flow in a room sends me into panic attacks a lot of the time. So HELLO ANXIETY! 3. After waiting an hour and a half the vets assistant finally tells us the reason we had to wait so long is because they were dealing with complicated pets all morning which they had to sedate many of them. Okay cool, WHAT MAKES MY PET ANY DIFFERENT?! I saw at least two other cats there as well and cats don’t really like going places, so I’m 100% sure those were some of the “complicated pets” the vets assistant spoke of. Cats usually are more difficult to handle because they don’t like most people! DUH! 4. Couldn’t be seen. Again, after waiting for so long we were told we couldn’t be seen because my cat was so wound up. He’s a cat! They don’t like going places or strangers and we are dealing with both! His previous vet in South Carolina dealt with him the same way, on more than one occasion, but never refused an exam like Mountain Home Vet Clinic. 5. WE HAD TO PAY FOR AN EXAM THAT WAS NEVER DONE! We were charged for a “partial exam” when there was no exam done to begin with! Not one percent of an exam was done that day for my baby. I would say more of a consultation that took 3 to 5 minutes of the vets time. No where near worth the $33.00 we paid for a “partial exam”. Not to mention with the medicines it was over $70.00. Which we can’t hardly get him to take his medicine. 6. THEY NEED TO LEARN HOW TO HANDLE PETS! I’m sorry but if I am not mistaken a vet goes to school and I’m sure one thing that is gone over is how to handle pets when they can be difficult. That has to be a daily thing there, since they see all different kinds of pets there, not just cats and dogs. I would hate to see that vet when someone brings in their pet snake! (They claim they see reptiles!) 7. DON’T MAKE AN APPOINTMENT CLOSE TO THEIR PRECIOUS LUNCH TIME. Our appointment was at 11:00 AM and it was clear to me while we were still waiting to be seen, we were cutting into their lunch time. The two women at the front desks could not stop talking and even shouting at times about getting lunch from little Tokyo. Which one shouting 3-4 times, “STEAK AND SCALLOPS, STEAK AND SCALLOPS!” In what world is that professional?? 8. I can say with confidence one of the reasons they refused to see my baby boy is because we were there during their lunch time. They said themselves they had complicated pets all morning. They were tired of it and just wanted to shoo us away. IN WHAT WORLD IS THAT FAIR TO MY PET OR ME? I know everyone needs their lunch break, but there was still work to be done! Sorry, but maybe you shouldn’t make appointments so close to your lunch time! I’ve had to take my lunch break at work late plenty of times due to work I couldn’t leave unfinished. But then again, not one person in the office is professional. So maybe only if your pet has perfect behavior and you don’t cut into their precious lunch time, this maybe be the place for you! Read Less