I am fairly new to Signal Mountain, and we were excited to learn that Animal Hospital of Signal Mountain was about a mile from the house! With multiple dogs, it is super convenient.I was really impres... Read More
I am fairly new to Signal Mountain, and we were excited to learn that Animal Hospital of Signal Mountain was about a mile from the house! With multiple dogs, it is super convenient.I was really impressed by the facility itself, it's clearly a newer building and I loved the fact that they have a groomer on premises. (BRILLIANT!) The team of people there from receptionist, techs, and Dr's have all been fantastic, all of them pleasant. They all clearly love animals and love what they do.There are only a few downsides of AHSM, but they are significant enough for me to lower the review from 5 to 3 stars. If it wasn't for these things they would easily get 5 stars.1. Upselling:The amount of upselling that is done from the moment you walk in is astounding. I came in today to have a new pup checked out and an existing dog needed booster vaccinations. While there (45 minutes from when I pulled up in my car till when I was leaving) there was four instances of attempted upselling for a variety of different things from dog treats, to Paw Plans (their ins. plan that only works at their office and during regular business hours.) It felt as if they were being pushed really hard to sell stuff. This is what happens each and every time I'm there. Is AHSM owned by a big corporation? If so it shows. I have never been pushed to buy extras at a locally owned small town vet like I have been here. it is overwhelming and puts the customer on the defensive. 2. The constant emailing:The amount of email I get from AHSM is crazy. I receive so much that I want to "unsubscribe" but I feel that I can't because that will also stop me from receiving email reminders for any appointments. Please keep in mind that I was not asked if I wanted to be on their email list. I was asked for my address when I completed new patient information. I was never told that they would be putting me on mailing lists, etc. I was told it was only to send me appointment reminders. (that would be awesome, but not when mixed with tons of "hey, buy this" emails.) Just yesterday I got three emails from them for random things. Today, while I was actually IN the exam room I was receiving emails to bring in a dog that was literally with me in the building at that moment. That wouldn't be a big deal except that the email was regarding a dog that they had never seen before, saying, "we need to see this dog again."A) You've never seen the dog before, heck, you didn't know it existed till a week ago B) Don't send people requests to see a dog when you've had an appointment on the books for that dog for an entire week! Get it together.Then, tonight I received two more emails from them!Don't get me wrong, the people there are wonderful. But it feels as if there is a massive disconnect. It's like big corporate vs. small business all in one place, and it is uncomfortable at best. I want to keep my animals there because I genuinely really like the people and the care they provide, but I won't continue to if I feel pushed to purchase things that are upsells and where I am continually emailed spam. I really hope that whomever owns this place will ease up on the hardcore selling pressure. and figure out how to eliminate the constant spam. I like the people there but am considering going to the other Vet on the mountain. If I am this uncomfortable, I can only imagine how uncomfortable the people who work there feel having to sell, sell, sell, all the time. Read Less