I have been pretty satisfied with this Banfield for almost 7 years. Experienced some problems last August and September with the lack of Vets. My dog got very, very ill and I had to take him to another Vet. Then I had to wait to get a follow-up appt for 8 weeks and was supposed to get blood work in three weeks after his hospitalization. I have the Wellness Plan and didn't want to go elsewhere. It seems there is more stability now with Dr. Dominguez. I like her and she is very helpful and interactive with my dog's care. Read Less

I had two cats. One of them we had to get euthanized here and the other we got neutered here. They both had the kitten care plus plan. Now my cat died last December and they continued charging us for his plan until April/May of this year. We finally got the plan canceled, but they wouldn't refund our money that they took for those months that they continued to charge us for a cat that was no longer alive. Which is bullshit because it was their responsibility to take care of that considering he died at their hospital. I would like to add that while we got our cat euthanized we were treated very nicely and were well taken care of. Now in February of this year we got our other cat neutered here. During his recovery his surgical area was very swollen and filled with pus. Soon after all the pus drained he got an abscess right next to the surgical site (his scrotum). It was pretty much a giant hole in his skin. We took him back to Banfield and of course they tell us that it wasn't because of the neutering surgery it was that he got hurt by a sharp object. They sold us some medication and we left. Mind you the wound was a perfect circle. And before it was a wound it was a medium sized ball of what I'm assuming was pus inside his skin. Later on it burst and created that hole. I talked to my cousin who is a veterinarian and has recently finished all her schooling and she told me that it was definitely because of the neutering surgery and that someone over there messed up. So Banfield, while having very nice staff, has people who can't manage a simple feline neutering surgery and a corporate system that just steals money from it's own customers/patients. You'll be paying a lot of money for very iffy service.Read Less

I had two cats. One of them we had to get euthanized here and the other we got neutered here. They both had the kitten care plus plan. Now my cat died last December and they continued charging us for his plan until April/May of this year. We finally got the plan canceled, but they wouldn't refund our money that they took for those months that they continued to charge us for a cat that was no longer alive. Which is bullshit because it was their responsibility to take care of that considering he died at their hospital. I would like to add that while we got our cat euthanized we were treated very nicely and were well taken care of. Now in February of this year we got our other cat neutered here. During his recovery his surgical area was very swollen and filled with pus. Soon after all the pus drained he got an abscess right next to the surgical site (his scrotum). It was pretty much a giant hole in his skin. We took him back to Banfield and of course they tell us that it wasn't because of the neutering surgery it was that he got hurt by a sharp object. They sold us some medication and we left. Mind you the wound was a perfect circle. And before it was a wound it was a medium sized ball of what I'm assuming was pus inside his skin. Later on it burst and created that hole. I talked to my cousin who is a veterinarian and has recently finished all her schooling and she told me that it was definitely because of the neutering surgery and that someone over there messed up. So Banfield, while having very nice staff, has people who can't manage a simple feline neutering surgery and a corporate system that just steals money from it's own customers/patients. You'll be paying a lot of money for very iffy service.Read Less

I had two cats. One of them we had to get euthanized here and the other we got neutered here. They both had the kitten care plus plan. Now my cat died last December and they continued charging us for his plan until April/May of this year. We finally got the plan canceled, but they wouldn't refund our money that they took for those months that they continued to charge us for a cat that was no longer alive. Which is bullshit because it was their responsibility to take care of that considering he died at their hospital. I would like to add that while we got our cat euthanized we were treated very nicely and were well taken care of. Now in February of this year we got our other cat neutered here. During his recovery his surgical area was very swollen and filled with pus. Soon after all the pus drained he got an abscess right next to the surgical site (his scrotum). It was pretty much a giant hole in his skin. We took him back to Banfield and of course they tell us that it wasn't because of the neutering surgery it was that he got hurt by a sharp object. They sold us some medication and we left. Mind you the wound was a perfect circle. And before it was a wound it was a medium sized ball of what I'm assuming was pus inside his skin. Later on it burst and created that hole. I talked to my cousin who is a veterinarian and has recently finished all her schooling and she told me that it was definitely because of the neutering surgery and that someone over there messed up. So Banfield, while having very nice staff, has people who can't manage a simple feline neutering surgery and a corporate system that just steals money from it's own customers/patients. You'll be paying a lot of money for very iffy service.Read Less

Dr Cantu is great but my only problem is that they can't help in the event of an emergency. They can't even process cultures on wounds. They are awesome if your pets are always healthy but the minute things go south they are of no use. Read Less

Both my dogs are on Wellness plans. Sometimes in order to cover their care I have to take out loans. My golden is epileptic and incontinent. This year he has also had a bladder infection (over $1000 to fix) and a vomiting issue (so far $120.) My frankendog picked up a chicken bone in the dog park and got a stomach infection ($600 to fix). Some Banfield's seem more more prone to run through a checklist than to actually diagnose, but if you are up front about your financial situation, they seem to take it into consideration and give you options. Dr Candella is always great with my boys and the vet techs love them. Read Less

I have a cat that is itching so much that he's tearing his flesh open. I took my cat here and they told me that cats don't have allergies. So they checked for mites, sold me some expensive medication, sold me this cat pheromone thing that plugs into the wall (that is defective and gets so hot that it creates a burning smell), and my cat is still tearing his flesh open. I spent over $150 and my cat is still ripping himself open. I will not return here, they don't seem to exhaust every possibility and instead want to sell you as much stuff as possible.Read Less

I really like this location. I have been bringing my pets here for a couple years. I was a little upset with my doctor left, but the ones here now are great. There was a girl doctor there that I didn't like, but she moved too. Dr. Cruise and the red headed doctor are very good. They are kind and they care about my dogs, not just the money. Some people on here complain about extra costs with the plan. But what they don't understand is that the plan doesn't cover EVERYTHING. It covers your basics, and you get a discount on flea and heartworm stuff and if your pet is sick. Anyone who complains about the plans obviously didn't read the details about it! I have 3 dogs on it and I love it! Read Less

I have always had a positive experience when coming here. All the staff members remember my dogs name and are more then willing to answer any questions I have. I never feel as if its all for the money and also pay monthly. I love this place and wouldn't take my dog anywhere else.Read Less