I 20 Animal Medical Center

I dont know what I would have done if they were not open 24 hours.. about 3 weeks ago my dog got bit by a snake when I let him go potty before bed. It was around 11:30pm on a Sunday night. Immediately took him in.. a pretty hefty bill but I understand the seriousness of a snake bite. Thank you to vet tech Terri and Dr Robinson. They really helped me be calm about it, I was pretty nervous. His bite became abscessed a few days ago and got him back in.. got stronger meds and it was drained. Crossing my fingers Cash will be well soon. I'm happy with the care we received. Thanks again! Read Less

We've used I20 Animal Medical for well over 10 years for all of our pets. They have convenient hours and friendly vets. We also like that they accept CareCredit, which comes in handy for emergencies. In all the years that we've been coming here, we've only had one negative experience. Overall, I would recommend I20. Read Less

I have seen almost all the vets at one time or another! Obviously I am partial to a few because they were with our family every step of the way until the very end. They did everything to give our little chihuahua Bruiser a very good quality of life while battling renal failure. We were able to love him just a little longer, and he was not in pain. It meant the world to us because we were a career military family. We adopted Bruiser when my husband deployed to Iraq the first time. Our daughter and myself were all alone in Johnstown, PA. That is a very long way from all our family and friends in Texas! this little guy was a fighter, and he lived longer than they had anticipated. They truly care about your little family member. They have always worked with us when I simply ask. They are all GOOD people. They are very compassionate and care for the humans too!!! God Bless you guys!! Read Less

We will only take our Nala to I20 animal hospital due to their extensive dental program. The staff members have hard jobs and they are overall winners. I am a stressed person and once was in a bit of a breakdown there. Not only were the majority of staff members comforting and worried, but management called to make sure my experience was overall positive. Yes, they have to charge you to do services. They have to pay a lot for the medical devices they use to save your pets. However, their services are fairly priced and their staff is committed to your animal's well being. Read Less

The vet and staff did a great job taking care of our cat Lucky for an eye infection. They got us in on short notice, in the evening and he's doing so much better now. I loved the place - I think it used to be a church, it has beautiful stained glass when you walk in. The atmosphere is awesome, the cat examine room with the groovy cat mural on the wall. I knew we had been guided to the right place when I saw the Cat Angel statue. Thank you for taking good care of our cat, being caring and affordable. Read Less

Great care, great doctors, 24/7 emergency care. Prices are comparable with other city-based veterinarians. (Service is much less expensive in rural Texas, but there is the cost of getting to and from.) I would highly recommend this office/clinic to anyone recommend pets! Read Less

I went in the hospital in the middle of the night with my three day old pup. Paid $120.00 + to have my baby examine. 5-10 minutes later the vet told me to come to the back. Her response was she have labored breathing and weak suckle. But, she said she's to young to tell whats wrong, then told me for $977.00 they keep her for a few days draw blood, run x-ray, and put on a feeding schedule. Then sje said the x-ray probably would show nothing. And, she might be dying while in their care. So I purchase a bottle with milk substitute/replace. After home I looked my pup over. The labored breathing and cut on tongue probably from her mom. My pup was in pain!!! Now, how is it that the vet missed that?? Or was she even examined at all? Very nice/pleasant staff, but need more experience, training, and knowledge regarding puppies. Read Less

I love this medical center. The staff and Doctors are great with your fur babies. They care about your concerns and answer all your questions. Very caring kind, professional and knowledgeable. Very clean waiting area. Thumbs up, I recommend to friends and family! Read Less

The hospital is beautiful, nice and clean. The staff is so friendly and attentive. When I arrive to facility they went to pick up my dog at my car. They took her immediately to be examined. They discussed symptoms treatment and cost very professionally and upfront. They were kind and sweet with my baby. Will definetly recommend. Read Less

Our older dog reacted very poorly after a surgery at a different veterinarians office. Because it was the weekend we could not get in touch with our veterinarian who did the surgery so we took our dog to this place. Everyone there was extremely caring kind and went out of their way to make us comfortable. They immediately gave her an IV and made her comfortable while they ran blood work. Her blood work came back horrible. They presented the options to us and they could have easily taken a lot more money from us by having us leave her there in intensive care running more test but the vet was very honest with us that her blood work was really bad and we ended up having to euthanize her that night. As horrible is having to do that was they could not have been more compassionate in the way that they did it. Our whole family was present, she was put to sleep 1st and then euthanized it was very peaceful and everyone there again was just so compassionate with everything. Doctor Williams was our veterinarian, Christa was the wonderful tech and the lady at the front desk name escapes me but again everyone was simply amazing to us. We knew she was in bad shape when we brought her in we just didn't know how bad off she was. They may be a little expensive but then again they are an emergency vet. They were very upfront and honest with us about everything and I do not feel taken advantage of at all. Thank you for helping our family through this difficult time. Read Less

This review is being written a few months after my experience so it's coming from a more logical state of mind and less emotional with the hope it'll save someone else from being taken advantage of in a time of distress & crisis. To begin, my 1yr old puppy Zoe began showing disinterest in food. Worried, I took her to my primary vet whom ran a blood test which came back normal. They told me to call back if she developed any new symptoms but there wasn't need for concern at that point. Around 11pm that night Zoe began throwing up & that's when I ended up at I-20. I was greeted by a vet tech dramatically rushing over to take Zoe from me & the receptionist immediately requesting $128 for the office visit fee. It wasn't the money I was concerned about, my concern was for the sheer lack of compassion. It felt like a business transaction. After paying I finally got to explain her symptoms to a vet who recommended an x-ray as the next best course of action. After, they explained the X-rays showed her intestines were inflamed and recommended a blood test as a next step (note: I was never shown pictures of the X-rays). Considering my primary vet had already done blood work on Zoe earlier that day which came back normal - I asked for other options. They said a blood test would be necessary to know "what else to do". Certain they were trying to run a full battery of tests on her to work up her bill - I didn't feel that she was in very good hands. I decided to wait for my primary vet to open the next morning. Before leaving I did let them give her a shot for nausea and liquids to help her stay hydrated so I had a balance of about $560 with I-20 Animal Medical Center at this point. Since I'd spent almost $500 that day in unexpected vet bills I needed to have my emergency fund transferred to my checking account. I asked if I could pay in full after I called and got the funds transferred at 9am when the banks opened which I-20 agreed to and approved (the only positive customer service I received from them). Unfortunately Zoe kept getting worse by the hour and I was terrified I was going to lose her before my primary vet opened at 7am. So I went back to I-20 at 5am & was told they couldn't do anything more for Zoe until my balance was paid in full. I reminded them that less than 3 hours before they'd agreed I could pay when the banks opened but they still declined Zoe service. In tears I left to go wait at my primary vet until they opened and on my way out - instead of offering words of compassion they reminded me I'd be sent to collections if I didn't pay before the end of the business day - HAH. Complete lack of professionalism but this would prove to be a blessing in disguise for Zoe and I.Once my primary vet saw Zoe they immediately sent us to the Animal Emergency Hospital of Mansfield. Once we got to Mansfield Zoe was tested immediately for Parvo which came back positive. The vets were shocked I-20 didn't test her for it & explained she was so far along - any vet should've been able to tell it was Parvo by just looking at her. Clearly I-20 was too focused on their bottom line to offer a $40 Parvo test before running anything and everything else they could think of first. Anyways, Zoe was put in ICU for 3 days. This was extremely expensive but like I said, it wasn't about the money. All I cared about was my puppy being in caring hands with people I believed would give her the best treatment they could. I wanted to feel like whoever was caring for her actually cared about her life more than they cared about their wallet and that is what Mansfield gave me and what I-20 failed so miserably at. I understand that it is a business and money should be of top priority BUT it becomes a point of contention when tests and procedures are performed that are unnecessary or people leave the clinic with no money left to diagnose or treat a problem.  I promise your money will be better spent and your pets will be better taken care of at the Animal Emergency Hospital of Mansfield than at I-20. Read Less

I went in because my cat wouldn't pee. So I decided to help take him here because I heard so many good things about this place. The office visit was 48 dollars and if I wanted to do more I would have to pay more. So I thought that was neat. So they check my cat , took his temperature , and they told me my cat was backed up. I told them that he was peeing blood and they told me they would have to do surgery.  So I asked them to give me an estimate. When they came back they came with two forms. One was 1k and the other was 2.1k they said one option is to unplug him and take him home the other was have him stay over night and unplug with and check what was inside of him. They wanted to do surgery I was willing to but the prices were so high.  The staff was nice and the guy that helped us was good looking. Cool beard. But the reason I gave this place 2 stars is because the options they gave me was either we do surgery or he dies. I wasnt comfortable with those prices. So I did my research. Found another clinic that would unplug him for 280 instead of 1k  in Alvarado. Yes, it is a drive but the drive and price was worth it. They even gave me a discount. So it wasn't so much. These people wouldn't work with you but the place in Alvarado would. On top of that if I wanted to get the surgery it it was going to be 800 not 2,100. So honestly I don't see why this places over charges when they know everyone has lives and not everyone can afford this place. But over all the staff was nice. They offered me a drink.  So that was kind. Read Less

If I could give this clinic zero stars I would. I took my very old and dying dog into the clinic and an assistant named Kimberly was so condescending and heartless when I was talking to her.  I could not believe how rude someone can be when a person is at their weakest.  I have no idea how she got this position.  The doctor was nice...but the assistant is an important part of the process and I would never return there in terror that this woman would be in charge of my dog. I left and went to a different clinic.  NO COMPASSION WHATSOEVER!  I have been here a few times before and I always feel as if the whole goal is to see how much money they can get out of your pocket and not helping your pet.  Stay away! Read Less

Dr Audra Stallings examined our two kitties after we moved here to the DFW area two years ago. Our female had a dark/black mole like growth on her rectum which we pointed out to Dr Stallings with high concern.  She insisted it was merely the cat's anal glands and told us not to worry about it. Thank God we took the our cats to an experienced groomer to be shaved down less than a week later; the groomer urged us to have a vet exam immediately as the growth on the female's rectum was very suspicious. We informed her they just had Dr Stallings do their annual exam and the groomer said she couldn't believe the vet missed the seriousness of the situation and urged us to seek another opinion.The GROOMER was more concerned? We took her to PAWS and the vet there told us the growth had to be removed immediately and it was a good thing we brought her in before it grew bigger and unmanageable! We were taken back that Dr Stallings OVERLOOKED this even with our concerns. Seriously? Time for her to do a vet refresher!!!! After reviewing this and other sites this clinic needs something!NEVER using this clinic again! Read Less

Staff is considerate but when it comes down to what is best for your pet they are worried more about the money and not your pet. We went to the ER my dog was still responsive and alert they gave him medicine to stay hydrated and that was it. He tested negative for parvol buy they insisted that is what the problem was. My dog died on the way home. Read Less

I've been here several different times for emergencies for several of my pets and I will never go anywhere else! Dr. Williams and his staff are incredible and caring. I have no complaints whatsoever. They always tell me prices upfront and always discuss options with me beforehand. The staff here is friendly and welcoming and very informative! They always take care of my pets and I and I truly appreciate it. Highly recommend! Read Less

STAY AWAY FROM THIS CLINIC!! THIS IS A PET FUNERAL HOME!! Our beloved cat Sasha of 11 years was having urinating problems beginning the Mother€s Day weekend on Saturday. He was completely blocked that weekend and we had no choice but to take him to this veterinarian hospital to try to save him as nothing nearby was open. Being a holiday, the only clinic available was the I-20 clinic in Western Arlington. What a mistake was this place! After the vet had examined him, he stated that our only option was extensive blood work, x-rays, placing a catheter under sedation, hospital stay, all at a cost of around $3000! My wife had a good friend that was a vet out of town and said that we could demand a simple catheter to be placed to unblock the cat and that the blood work, hospital stay, and e-rays were not necessary. The cost of the catheter should have been a maximum of $400.00, but after we insisted on only the catheter, they DIDN'T want to lover the price below $800.00, still a gouge! We paid this amount anyway and Sasha was euthanized that night. We were told that he aspirated, bad breathing, bleeding in the urine, and that they said to try to save him would require several thousand dollars more. Due to their lack of caring, we feel that they could have done a lot more to save our cat than was done. It is quite obvious that the charges of care for a pet are exorbitant and that they only care about draining one€s wallet and not particularly about saving the animal from death. We feel like something should be done with these dishonest people! Our reply to the clinic's response: In the first place, your prices are 2 to 3 times higher than most other pet clinics charge running into the thousands of dollars for a standard procedure. The only option we were told was to get x-rays, scans, blood work, etc. in lieu of a catheter procedure only which might have saved our cat if done on our first visit, amounting only to $800.00 hundred dollars. We were told to preform all of these other test which we feel like were totally unnecessary to make this life saving procedure to just get him drained. Furthermore, we were NEVER quoted $400.00 or $500.00 for ANY procedure! We were NEVER offered the option to have him only catheterized! Sasha's diet could be changed to prevent further blockages from occurring, but absolutely nothing was said regarding this that might have been helpful! I just find a lack of caring here! You have many other similar bad reviews posted currently, so we are not the only ones that feel like we were short handed. He might have been just another cat for you, but Sasha was like a member of the family to us. Read Less

I took my cat Storm, here for an emergency visit. She was in a lot of pain and panting and could not walk. They took her back and immediately was able to diagnose her within 15 minutes of exam. They talked to me about the condition and I was able to make the decision that her prognosis was not good. The vet seemed knowledgeable and friendly and made me comfortable. I am sad to see my cat go, but I'm glad they were honest and upfront and there were not a lot of diagnostic tests needed to confirm her condition. I liked the staff so much I am thinking about bringing my other cat in for a check up and dental work. Read Less

This place is horrible. The staff ignore you, they are always unorganized. This is my second time at I20 hospital. The first time no one was there and I waited 45 minutes to talk to someone. The second time I called ahead and asked if they had a long waiting time and they say no but you have to come immediately. I was there in 5 minutes literally and I waited 15 minutes at the front desk. Three different ladies were there no one said nothing no even Hi or can you please wait a minute, nothing... I just left... please do go there... it is horrible and expensive...Read Less

This place is HORRIBLE!!!!!! They are more concern with making you pay high prices without caring for your pet. I brought my dog in after midnight because she was having seizures. They quoted me 1,300 dollars to stabilize her and get her treated. Because I was unable to pay right then and there (even though she was still currently seizing ) they pretty much had nothing more to with me or my dog. After she kept having seizures all morning long she ended up dying that morning. Had they just tried to help me she would still be alive. I thought this was an emergency hospital. I will never recommend them to anyone. This just happen this past Sunday. My baby died 4/9/2017. I wish I could make a review without giving them a rate Read Less

This review is for Dr. Bonnie Bloom. My dog, Jackpot, broke a molar on a nylabone. The pulp was visible. It was scary for me, and Jackpot was in misery. Dr. Bloom fixed that molar, and it is beautiful. Jackpot got the best care while he was there. The staff is super nice and efficient. Everything is clean. Everything is exactly as you would expect it to be but better. I can't say enough good things about this clinic. I waited for Jackpot for the long procedure. While waiting I met a lot of other dog owners. I heard stories of how Dr Bloom has reconstructed a dog's jaw and other stories. Everyone loves Dr. Bloom. There is not enough of her to go around. It was my lucky day to have her treat Jackpot. Take your dog to her and relax. It will be a good thing. There's no one like Dr. Bloom. Vicki Howell and Jackpot Read Less

I took my three dogs here because they got into my Vitamin D pills. The entire staff from the front desk check in to lab techs, to the vet, even to the payment option staff were all extremely nice and knowledgeable. I would recommend them in a heartbeat. I'm even considering paying extra to get my dogs' shots here instead of going to a cheap walk in shot clinic. Read Less

We came here for an emergency that our regular vet was not equipped to handle (my dog was having seizures), and we were immediately taken care of. Mia, my pup, was made to feel comfortable and safe (she was terrified when we first came in), and our doctor was very helpful and kept us informed throughout Mia's stay. We were so happy with Mia's treatment, that we came back here for her follow-up appointment, and will be returning for all of her regular vet needs as well. Thank you so much for calming my scared pup (and her scared mama!!)!! Read Less

I have had more than one terrible experience at this clinic and I agree with many of the reviews that state that the almighty dollar is the priority. I have taken dogs and cats in and after the last fiasco with my beloved Bailey, I'll never return!!!! The manager of the clinic would not return calls or meet with me to discuss my concerns!!! They do not not care!! Go to the Mansfield Emergency Clinic!! Much better care of the animals and owners!!! Read Less

I went there for three separate occasions for 3 of my dogs and I had the BEST experience as far as the staff and the care that was provided. My dog Chico was diagnosed with lymphoma and Dr Williams helped me keep Chico as comfortable as we could for the remainder of his time with me. I was also there for my dog Sasha when she was attacked by another dog and they worked with my budget to make sure she got the care that she needed and never turned me away. Lastly I went for my dog Nala for a check-up. I recommend this place and I will keep going for any future appointments/needs for my furry kids. Read Less

A couple of years ago, my elderly poodle's stomach twisted in the middle of the night and I rushed her in to this emergency hospital. The doctor said she needed surgery . She did not give me any other options, so I did it, spent about $3000. Ended up having to put her to sleep a week later. Felt I was taken advantage of, and not given options that made sense, only options that would benefit that doctor's bank account. Recently a friend of mine highly recommended Dr. Robinson when my cat was sick and I though Oh No but was happy to see it was a different Dr Robinson, who I loved. So after that, when another of my old girls got sick in the middle of the night, I took her here, and what a pleasant surprise! The doctor was a man this time, Dr. Hubka, and he gave me options and started her on some medicine and she is doing great. For anyone who thinks this hospital charges too much, I would say try them again...I think things have changed for the better!!! Read Less

I have had nothing but good experiences at I-20 animal clinic. They have always shown real concern for my pets health. They might be a little more expensive than some clinics, but are well worth it! Me and my pets would like to thank them for their service to Arlington and the surrounding communities. THANKS AGAIN! Read Less

We came in with no appointment, they examined of our sick cat, provided a diagnosis and a proposed treatment plan including the cost of it, and immediately acted upon what my husband and I agreed upon. Everyone was caring and professional. We highly recommend I-20 AMC. Read Less

I had to take my 16 yr old Husky, Bo, in for an emergency. Broken hearted I had to put him to sleep. The staff here is one of a kind. They let me cry, they stayed with me, and after it was said and done they actually showed that they cared. A few days later we received a card of condolences with Bo's paw print. Thank you fir your kindness!!!!!!! Read Less

Dr. Bloom is an amazing Dental specialist. She was recommended to us by Dr. McEndree; another wonderful Vet., for our sweet doggie who was a high risk patient. Dr. Bloom and her staff did a fantastic job caring for him. They are so very kind and compassionate. We highly recommend Dr. Bloom and her staff. Read Less

The kindness of strangers never cease to amaze me! I didn't want to share but Thursday our 'Bubbles' was viscously attacked by another dog... let's just say this mama here wrestled her beloved Bubbles out of the jaws of the other dog! It was not fun... actually it was really scary... but that dog was not going to kill our dog in front of my child! We (Karmin, Bubbles, and myself) walked away with bites on us... point is we walked away! Today Bubbles was not fairing well, so we took her to the @I-20 Animal Medical Center for a checkup... now to the kindness of strangers... our guardian angel...as we checked out...to our surprise... someone paid our Vet Bill! I was so filled with happiness that I cried and thanked God! Cody our Tech was awesome and the two young ladies at the front desk were attentive, compassionate, and amazing! I will definitely be back! Go check them out for your Veterinary needs!Read Less

The boarding here is a joke. I picked up my dog with scratches on the neck, bleeding toes, cuts on the leg. She was pooping blood and they said nothing was wrong... she was a hyper dog but is different now. Read Less

Left my dog here for 4 days, the pricing is good. I now know why it is cheap. On the day of pick up my dog had scratches on her neck, scabs on her leg which look like a bite mark. Between her toes it was bleeding. She had blood in her poop they said it is from stress. I gave them bones to give to her but she didn't receive any. She is not the same hyper dog like i dropped her off as. Read Less

Had my greyhound Heath in yesterday with Dr Bloom. Difficult tooth extraction. Dr Bloom and staff were very reassuring and confident. I was never rushed and all my questions were answered. I would highly recommend her. Read Less

I had a wonderful experience with Dr. Michael McCradic's care at Arlington Animal Clinic. He is a VERY caring professional DVM with deep concerns and great medical care. He spend a lot of time educating me about our pet's medical needs and treatments for recovery. Monica in Customer Services is beyond and above with her SPECIAL gifts of showing concern and professionalism for the patients at Arlington Animal Clinic. WOW! Monica you're the BEST.  My Chihuahua has been a long time patient for office visits, hospital and vacation stays for over 12 years.  I always felt that he was in a safe environment there.  The medical staff has educated our family with our pet's longevity and medical health issues. I know we could have chosen other animal clinics, however why change when you are receiving the BEST CARE at Arlington Animal Clinic. I have referred other friends and family to the clinic and they were very satisfied with the clinic's  medical services. Every visit has been worth the travel and we live in Dallas County! Read Less

I really don't like this place. The only reason I ever started going to I-20 Animal Medical Center was because my dog had all his prior records on file from the previous owner and the place was open 24 hours. Unfortunately for me trouble is always discovered in the middle of the night and most clinics aren't open. To be fair the facility is nice enough and the people have never been rude but I have to agree with all the other reviewers who said this place is expensive to the point of absurdity. Also I have never felt that the doctors really care about listening to me. They just automatically assume every pet parent is an idiot and they think lab results will tell them everything. They spend 5 seconds looking at the dog (which in my opinion is not enought to learn anything about the animal) and then the first thing they want to do is a blood test regardless of if the issue is something like an obvious ear infection or a broken bone. Next comes the x-rays followed by a variety of other tests just to rule out all the unlikely possibilities. Before they even do anything to help your pet the bill is at least $500. They have admitted that everything they do is in the name of avoiding any potential liability.After the tests comes their professional recommendation. Surgery is their favorite option. Their default if you will. Anything else is dismissed with scare warnings about the potential consequences of not doing the surgery. Expect to be guilt tripped if you don't think jumping right to the harshest possible treatment is best for your pet. Also, they will nickel and dime you for everything from overcharging for food and medince to rediculous waste disposal fees.I have never felt comfortable at the office and wait times can last for hours. I don't think I have ever made it out of an appointment in less than 3 hours. Again as other reviewers have said there is one exceptional doctor who works on canine dental care that stands out from the rest but besides dental surgery, I absolutely do NOT recommend going to this hospital for anything other than a true emergency. There are way better options. Read Less

My little girl Mandy (miniature Schnauzer) has some major health issues found about 5 weeks ago by Dr. Welch and her outstanding team. I was going to be out of town for 10 days and I had never boarded Mandy before, since they knew all of her health issues I decided to leave her with them. I worried (unnecessarily) about her, although I had no reason too. They provided outstanding care and she was very happy there the entire time. I am not really sure she missed me. Special thanks to all of you who provide extradinary care for our pets. Doctors, aides, staff, etc. you are the best. Thanks for all you do. If you have not visited this facility you should, it will be the best decision you will make for you and your pet. If I had not chosen this facility I would not have known the major problems my little girl had and the quick actions taken by Dr. Welch and her team provided her with a quality of life she would not have had. Even though she has major issues, they work hard to provide her with the best care possible. Please give this facility a try, you will be glad you did. Sincerely Nancy Coleman Read Less

I had a very nice experience here. I've been coming to I-20 for several years with my pets. I made an appointment and got right in. I brought Bart in for his allergies. Dr. Michael McCradic was our vet this day. He was very caring, amiable and attentive. He prescribed medication. He could probably made the appointment more expensive, but didn't. Overall, I experience was very good. The veterinary tech and the person that checked us out were also very nice and made sure the visit was a positive experience Read Less

My boyfriend's cat is 15 years old and has been diabetic for 2 years. We thought we were doing everything we could for him, but heard wonderful things about this clinic and decided to go there for a second opinion. I am so glad we did!!! Dr. Welch asked us about our baby's first 15 years of life, then gave him a thorough exam (which he appreciated less than he should have) and THEN educated us on his disease and what we needed to do to find out EVERYTHING that was going on to keep him healthy for as long as we could. We are so grateful we brought him to this hospital! Dr. Welch identified some other issues and we are treating them and our cat acts like he is five years old again. I wish we had come here 15 years ago :) Read Less

Best place to take your furry family members hands down! We've been taking our dogs (and rescue foster dogs) here for years and I can't say enough good things about the staff and facilities. The doctors are amazing and you can tell they absolutely love what they do. I love that they are open 24/7 because it never works out that your pets get sick during workday hours. We love boarding our dogs there because there are lots of great options for extra playtime, treats, and the kennels are super clean (believe me, I've asked for a peek). My dogs are like family so I can't just drop them anywhere. I love the email reminders for my vaccinations and their costs are very reasonable. Read Less

Today was an extremely difficult day for my partner and I. We unfortunately had to lay our baby girl Abigail May Madrid to rest. The room they have setup was not some cold room and didn't look like an exam room. It was in fact quite warm and loving and it made Abigail comfortable we were even allowed to bring her comforter into the room. They allowed my partner as much time to say his final goodbyes both before and after she was laid to rest. The staff was so kind and they even helped take pictures of Simon with her before we let her go. We have had her for a very long time and it's going to be really hard to adjust without her. Thank you to the staff and veterinarian's at I-20 Animal Medical Center for your patience and kindness. P.S. To all the people I see whining and bitching about cost. If you can't afford to pay for the very best care for your fur baby maybe you shouldn't have a fur baby to begin with. You treat your fur babies like they are your children. If you want the best care possible you go to a place like this knowing they have everything they need in house to give your baby the best care they can get! Read Less

Incredible experiences here over last 2-3 years coming hereWe bring all 3 of our rescue dogs here and live the easy and convenient location and great parkingAlways being open - 24 hours a dayMakes us feel safer caring for elderly pets... Had another fast and efficient visit this week!!Thank you all for caring for our Loved ones! Read Less

Remember Parkland hospital way back in the 70's?  It was the best trauma hospital in the state but OMG, the service was an absolute nightmare?  It was to the point that you had to decide if you would just rather die than have to wait to get healed?  Well,  welcome to this clinic!  They offer you drinks and stuff when you enter, lock you into a room and treat you like a prisoner for an hour and a half.  They should have offered food and drinks knowing you were going to wait an hour and a half past your appointment!  Unbelieveable!!!!!!! Read Less

SUMMARY:  Boarded two small dogs and got a Jr Suite for only two nights. They did not give them the food I provided. They did not let out the dogs enough - one pooped all over himself. They did not give them the bed and toy I provided. 48 hours = $320 for a Yorkie and a Shih Tzu.  Read on...PROBLEM #1 - Dogs needed the extra shots that they require for boarding - no big deal except they charged $48 for an office visit extra for each dog. ok - whatever, just state that more clearly on your website. I had just taken them to the vet for check-ups two weeks ago - so that was an unexpected charge that I could have remedied should I have known (I did read their website and asked a ton of questions prior to the visit).  PROBLEM #2 - I received a voicemail message from someone at the facility a few hours after boarding them that one of my dogs had a drippy eye and to call back.  I called back and the girl didn't know anything and couldn't find anyone and assured me I would get a call back.  I didn't. I called back, same thing.  No call back. PROBLEM #3 - I went to pick up the dogs and upon check-out saw that I was charged for an eye procedure called a "Staining" and medicine for the dog (antibiotics). They treated the dog without my permission. I am well aware of my dogs drippy eyes and have plenty of saline drops and special meds for his allergies. I would have appreciated a call PRIOR to treating.  I was charged when I could have avoided this by informing them of his allergies. He has been treated of this problem for years.  They could have also called his vet - I had emailed over a copy of their recent vet shots and last two vet's info was on the paperwork. Note to I-20 - I brought them here for boarding - you are not my vet.PROBLEM#4  One dog was handed to me wet.  They said - he had an accident and we had to give him a bath.  They have been boarded in multiple places and often - so, why did my dog get poop all over himself here and no where else?  Why didn't you all walk him and feed him properly?  It wasn't from the shots - they always get shots and this never happens.  Only here?  Hmmmm  PROBLEM#5  Got home, dogs were extremely hungry.  I went into their bag and almost none of the food I had prepared, bagged and labeled was fed to my dogs!!  But, it came home in the same bag - so, they knew it was there - or, did someone put it in a locker and never read the instructions and fed them hard food instead - WHAT?  WHY?  They don't eat hard food - I specifically gave instructions, provided the food, etc and yet,  it came back home - WHY?  One morning's worth of treats was missing - but none of the dinners.  Since when can you make the judgment call to change a dogs diet?  This is lazy and careless! Shame on you.PROBLEM #6 - went back into the bag of dog items and smelled the dog bed and dog toy that I freshly washed prior to dropping them off.  The bed was still folded exactly the way I had folded it and it smelled clean.  HMMM I can only guess that they never put them in the suite.  Did they even get a suite?  I will never know.  I do know that I had a $320 bill for less than 48 hours of dog boarding. PROBLEM#7 - I called them after seeing all of this about 30 minutes after I got home.  I was put on hold and after waiting for 20 minutes (the phone was on hold it started that ring back cycle) so, I hung up.  I decided that the only recourse I have since they never call back is to leave a review of the experience on every place that I can on the internet to hopefully let dog lovers everywhere know what to expect. Read Less

I hate it here. Heartless Jerks! I took 2 of my babies here around April/May 2015, my GSD and my Pom. My GSD was diagnosed with parvo and they gave me only two options, either pay almost 3 thousand dollars for treatments for only 2 days (and it would have been more $$$ if he needed more treatments/days )or let him go and that was about $500. I applied for a credit card that they offer there and was denied. And then they told me i only had until morning to decide what i wanted to do. So, i went back home around 10pm and got on the internet and started reserching diffrent options. And then i came across youtube, diffrent videos about giving them the tamiflu injection/pill for puppies with parvo. So i immediately called them around 3am and asked if they give the tamiflu shot for puppies with parvo? Receptionist answered with a yes and i immediately felt a slight relief; So then i asked the receptionist why wasn't i given this option when i was there a few hours ago? And immediately the receptionist knew who i was, she said "Oh are you Zeus's owner?" i replied with a yes and then she put me on hold to ask the Dr.  And after waiting a while on the phone she finally answered to tell me that the Dr. didn't want to give my German Shepherd the shot. I asked, why not? and all the receptionist said was because the Dr. didn't want to! WTF?! What kind of answer is that! I literally had to click on her before i went off on her. So that same morning, i went to work told my coworkers everything that had happened, and one of my coworkers recommend me to Dr. England, who was wonderful!!! Now, He actually cares about animals and the people who loves their pets. He's very knowledgeable. Above all he's very understanding that being a guardian to a pet doesn't mean you have $$$ dollars to spend on a visit! He always try's to give you options and his prices are more than reasonable, they even offer payment plans! If you get there early enough you can sign in and be out within about 2 hours, but even then your wait will be worth it!  Because of Dr. England, my Zeus is well and alive. If interested, Dr England is located in Cedar Hill, TX. But this Hospital (I-20 Animal Medical Center),i give it a -300. - Rocio Segura Read Less

We got a rescue puppy from the SPCA and fell in love. We took him to our local vet and got him all checked out but within a week or two he started not eatting well and seemed to have a BAD cold. We took him back to our vet and she gave him some meds but didn't believe it was distemper. See distemper has 3 stages and the first looks like just an upper respiratory infection. It seemed just 3 days and our sweet puppy began to shake his head and foam at the mouth but had NO BITE marks. We called I20 and they had us in as it was a weekend and after hours. Poor Zach had distemper :( We cried as they put down the sweetest pup I ever met. The  staff was amazing and gave us time and plenty of options. I can not remember as it was a few months ago HOW much it was but I believe it was less than 350 to get him put down and his ashes back in a nice keep sake box. I totally recommend this place. Read Less

We were referred to this clinic by our primary vet to get an ultra scan and more intensive tests done. The staff is friendly for the most part. Dr. Welch is very nice and understanding of your emotional needs, pets well being, and your financial situation. I've always been given multiple options on treatment with prices upfront before deciding, which I really appreciate.It's a little far for us to make it our primary care vet, but we've enjoyed what time we've spent there. Read Less

Dr. Bloom and her staff are great, especially with my fearful PBGV mix girl.  Dr. Bloom gave my Katie a root canal when she broke her lower canine tooth.  The tooth was saved, and my Katie has a pretty smile. The dental assistants are very helpful, and they minimize the anxiety for my fearful Katie...and me.Only three semi-negative comments, and it isn't the clinic's fault on one and two:  1) I live by White Rock Lake in Dallas, almost 40 miles away. (No early appointments for me!)  Wish they would open a second location in Dallas.   2) I like to wait rather than go home during treatment (80 miles vs. 160), so visits are usually an all-day event.  3) Most uncomfortable lobby seating of all the vet clinics I visit, and with five dogs, I go to a lot of vets!  All-in-all, a great clinic and staff!  Well worth the drive! Read Less

Horrible clinic.  They charged me $1600 and then sent my dog home with me to die. The doctor told me my dog needed back surgery.  When I asked how much they told me $5000.  When I told them I couldn't afford it, they said if I loved my dog, I would find a way to afford it. 5 years later my dog is still alive.  I found a chiropractic vet who charged me $269 for a total of 15 chiropractic treatments and my dogs fine.  Now he goes for an occasional treatment for $30 and is still good.  What rip off! Read Less