Twin Lakes Pet and Bird Clinic
Aubrey, Texas
General Info
Twin Lakes is a small animal veterinary clinic, including care of birds and exotics. We also have expert grooming and boarding facilities.
Reviews
Caitlyn Crow
4 Jun 2022
REPORT
I would not recommend this veterinarian to anyone who has reptiles or more specifically a bearded dragon, based on my experience. I had an appointment for my bearded dragon, Smurkio on May 16th. I sc...
I would not recommend this veterinarian to anyone who has reptiles or more specifically a bearded dragon, based on my experience. I had an appointment for my bearded dragon, Smurkio on May 16th. I scheduled the appointment because the week prior Smurkio had discoloration, stopped eating, stopped pooping regularly, had one arm turning white, and was extremely lethargic. At the appointment I explained these symptoms, her lighting setup, and temps. Immediately Dr. Randal Derusha wanted to blame her symptoms on her uvb light being old (which it wasn’t, my dad corrected him on this and how old her light actually was) but Dr. Derusha was adamant it was in fact her uvb light and decided she needed a calcium and vitamin shot. No further examination like x-rays, or blood work was done which I thought would have been done seeing the condition she was in. I did have a stool sample for parasites that did come back negative though. The appointment felt rushed and I felt dismissed. Me and my dad had a feeling that her uvb wasn’t what was wrong but I hoped for the best since Dr. Derusha is the licensed vet and I am not. The next day (May 17th) I woke up and Smurkio was fully white besides her beard and the tip of her tail being black. I read online this was a sign of death so I decided to call the pet and bird clinic just make sure this was not normal or a side effect of the shot she was given. The Tech, Brittney, that was in the room the day prior happened to answer the clinics phone, I explained to her Smurkio being fully white. She said she would go talk to the Dr. quickly. A different woman was sent back to be the bearer of bad news and told me something along the lines of “I needed to take Smurkio to a emergency clinic before tonight and it would be a lot of money if I wanted to do that”. Me and my dad immediately took her to the Emergency Clinic in Grapevine. 7 minutes away from the Grapevine clinic Smurkio started seizing and convulsing in my hands. We got her to the emergency clinic and they stabilized her and ran the test that should have been ran the day prior at pet and bird clinic. They concluded Smurkio was egg bound and became septic by x-rays. Smurkio was in such bad shape and they said her chances of living through surgery were slim, I decided I did not want her to suffer no longer and decide to have her euthanized. It was the hardest decision I’ve ever had to make and it all happened so fast. I am grieving my silly dragon and miss her so much. I have talked to many other Tech’s at different clinics, that have explained to me a lot of things could have played a role but based on Smurkio’s condition there should have in fact been more done at her appointment at Twin Lakes since bearded dragon’s symptoms can be due to a variety of problems and that maybe she could have had surgery to remove her eggs the day before, before becoming septic. The whole experience was traumatic and very sad. I am very disappointed in this clinic. They did not seem knowledge on bearded dragons and weren’t at the least sympathetic. Would not recommend to other exotic/reptile owners!
april pinto
12 Jul 2018
REPORT
We had the WORST experience ever yesterday! Our Poor Ruby had a bumble foot which is very common in chickens. Dr. Head immediately recommended euthanizing her. I suggested several common bumble foot r...
We had the WORST experience ever yesterday! Our Poor Ruby had a bumble foot which is very common in chickens. Dr. Head immediately recommended euthanizing her. I suggested several common bumble foot removal procedures which have worked for us in the past and she continuously suggested that we just "put her to sleep!!" She claimed that because "Ruby was so sick and unhealthy" she would die during any procedure! Ruby was perfectly healthy and otherwise fine!!! I took her to Aubrey and their doctors immediately took Ruby to the back and performed the surgery to remove her bumble and sent us home with meds. They also said she looked otherwise very healthy!! Dr. Head DOES NOT CARE ABOUT ANIMALS!!!!
Tanya Hendrickson
10 Jul 2018
REPORT
I really like Dr Drussia my crybabies love him as well but it is way too expensive unfortunately.I wanted to have my 3 pound Chihuahua neutered and we already had his shots done here along with flea p...
I really like Dr Drussia my crybabies love him as well but it is way too expensive unfortunately.I wanted to have my 3 pound Chihuahua neutered and we already had his shots done here along with flea prevention and also heartworm prevention and we spent $330 well then doctor dr Drussia wanted another $450 to pull two of our puppies baby teeth and to neuter him. no way we can afford that!! My mom is on a fixed income. I have brought all of my dogs to him. I have three chihuahuas and I thought maybe he could at least offer a payment plan or something and they just don't do that so I have an appointment with the place in Denton, the coalition and he's going to be neutered $120. well that's much better my mom can afford that. I was really hoping that we could use Dr Drussia for everything though because we like him so much
Bill Turigliatto
14 May 2018
REPORT
The staff is great. Never have to wait long and they shoot straight. They don't try to get you to buy extra services or treatments unless they are necessary. I can't say the same thing about other ...
The staff is great. Never have to wait long and they shoot straight. They don't try to get you to buy extra services or treatments unless they are necessary. I can't say the same thing about other clinics in the area.
Andrea Simon
2 Apr 2018
REPORT
We love the staff here, they did a great job taking care of all our cats and dogs, very compassionate and caring.
Krista Peterson
9 Mar 2018
REPORT
Dr Randy and his staff were great with our kitty’s. We recently moved to this location and were welcomed with great hospitality. I highly recommend their clinic.
Carla Covert
7 Mar 2018
REPORT
I wanted to give a big thank you to Dr. DeRasha, Kayla, Taylor and the rest of the staff at Twin Lakes Veterinary & Bird clinic for being so amazing to us and our 7 yr old bird, Ray, in an emergent an...
I wanted to give a big thank you to Dr. DeRasha, Kayla, Taylor and the rest of the staff at Twin Lakes Veterinary & Bird clinic for being so amazing to us and our 7 yr old bird, Ray, in an emergent and sad situation for us recently. We moved to Prosper recently and did not have a bird vet yet and unfortunately Ray had a traumatic event and Taylor who I dealt w on the phone was very kind, understanding, accommodating and transparent about wait time and fees associated with our emergent visit. Once my teenage son & I arrived with our green cheek conure the staff got us into a room quickly and were very friendly and empathetic to the situation and the decisions we were agonizing over. Kayla and Dr. DeSharma explained our options and procedures and were very supportive of the sad decision we had to make in Rays best interest. They let us be with Ray until the end and treated him and us with respect and kindness. I received a very nice hand written card from them today as well. I would highly recommend this clinic after our experience and will be using them in the future for our other parrot and probably will add our 3 dogs there as well. Thank you so very much!!
L. J.
28 Feb 2018
REPORT
They have seen both of our dogs recently. They really took care of them and gave them the best experience. They helped ease our minds too. I’m glad we have found a home for our pets to visit and stay ...
They have seen both of our dogs recently. They really took care of them and gave them the best experience. They helped ease our minds too. I’m glad we have found a home for our pets to visit and stay healthy.
John Maple
8 Jan 2018
REPORT
Been bringing our fur kids here for years. Dr Derusha is always great with the dogs. Everything from a snake bite to a sick dog. Always options and affordable.
Sarah G.
7 Aug 2017
REPORT
Awesome staff. Awesome vet! Love this clinic and as super satisfied with them as our vet! Super clean and the nicest people! Make sure you say hello to Kennie! She's a hoot!
Lisa B.
8 Jun 2017
REPORT
It's really difficult to find an avian vet in this area. Our parakeet was obviously ill, so we called and were able to get a same-day appointment. My husband took our bird to the appointment and h...
It's really difficult to find an avian vet in this area. Our parakeet was obviously ill, so we called and were able to get a same-day appointment. My husband took our bird to the appointment and he was very pleased with the care our bird was given. He thinks this would be a great place to bring our dogs, too. Thank you for your help with our bird!
Lain Abbott
9 Apr 2017
REPORT
I was wrong. This place might just save my beloved beardies life. I am grateful. 5 Stars!!!!!!
Tammie Gibson
24 Mar 2017
REPORT
They took my Snowy in and took care of her great for her c section they let me pay a down payment and payments until it's paid out I will be going to this vet forever the people was so nice i would r...
They took my Snowy in and took care of her great for her c section they let me pay a down payment and payments until it's paid out I will be going to this vet forever the people was so nice i would recommend them for sure
Jeremy Bermender
5 Mar 2017
REPORT
I've been coming to Twin Lakes Pet and Bird clinic for a year and a half. This place is awesome. The staff is very helpful and friendly! They always take care of our dog and keep us up to date on shot...
I've been coming to Twin Lakes Pet and Bird clinic for a year and a half. This place is awesome. The staff is very helpful and friendly! They always take care of our dog and keep us up to date on shots. I would highly recommend this place to anyone with animals
Dylan
23 Feb 2017
REPORT
Amazing service! I had a Green tree python that developed a respiratory infection. There was no other vet that would see a snake besides an ER vet, who want one of your kidneys to even look at your pe...
Amazing service! I had a Green tree python that developed a respiratory infection. There was no other vet that would see a snake besides an ER vet, who want one of your kidneys to even look at your pet. Twin Lakes was not only extreamly reasonale, the doctor and his assistant were very knowledgeable and experienced with a wide range of species I'd trust this vet with any animal of mine and will see them (hopefully not soon) in the future.
Dave Burks
9 Feb 2017
REPORT
I needed a veterinarian to see my rabbit, and took a recommendation from my current vet (dog/cat only). Very glad I did so, as everyone from reception to the exam room was amazing. Their pricing is ...
I needed a veterinarian to see my rabbit, and took a recommendation from my current vet (dog/cat only). Very glad I did so, as everyone from reception to the exam room was amazing. Their pricing is extremely fair, and the charges are straightforward. I was also very grateful for getting a guided demonstration of the fluorescein stain. As a bonus, they also test your reflexes when handing you medication. Will definitely return, and am honestly considering swapping my two cats over...even if it means dealing with the perpetual mess that is US 380.
Jennifer Wertman
19 Jan 2017
REPORT
Last month I made an appointment for my cockatoo and before the date of her check-up she got sick... They were able to move up my appointment and get us in immediately. They went above and beyond. I h...
Last month I made an appointment for my cockatoo and before the date of her check-up she got sick... They were able to move up my appointment and get us in immediately. They went above and beyond. I had my six year old niece and four year God daughter with me. They explained what they were doing and even let them listen to Seca's (the cockatoo) heart. It was amazing to them. Thanks to their staff my sweet little snuggletoo is back to her normal self! I could not have asked for better service. I will be using them in the future for all of my fids.
Danae Caporin
15 Jan 2017
REPORT
The staff is friendly and knowledgeable, and they also fit us in to a time that works best for us. They have seen all our pets that include a tortoise, bunnies, and dogs!
Briana Cuellar
12 Jan 2017
REPORT
I took my dog up there yesterday for her dental. She is old, over weight and has a heart murmur. To say i had reservations about her being put under was an understatement. Dr. Derusha's bedside mann...
I took my dog up there yesterday for her dental. She is old, over weight and has a heart murmur. To say i had reservations about her being put under was an understatement. Dr. Derusha's bedside manner and the staffs was all i needed to make this more reassuring for me. He truly cared for my dog as his own, & was very patient with all of the questions that i kept asking. You cant find alot of vets these days were they are in it for more than just a paycheck. Twin lakes has my vote!
Debby Luna Wildes
8 Jan 2017
REPORT
I love this place had to take my Pomeranian in because she got bit by another dog on her neck. They had to put 3 stitches in her and gave her antibiotics. They were so sweet and nice to her and took...
I love this place had to take my Pomeranian in because she got bit by another dog on her neck. They had to put 3 stitches in her and gave her antibiotics. They were so sweet and nice to her and took good care of her. I just want to say Thank you!!!
Amanda Williams Boykin
3 Jan 2017
REPORT
I love this clinic. I love its staff and vets. I have chickens and ducks and live about 60 miles from this clinic. We only have one vet in our area that is "sometimes" willing to see ducks/chickens. A...
I love this clinic. I love its staff and vets. I have chickens and ducks and live about 60 miles from this clinic. We only have one vet in our area that is "sometimes" willing to see ducks/chickens. After not getting a response back from my previous vet's office as to whether they would see a duck of mine, I started searching for the nearest vet that saw birds and found this place. The vets here seem very knowledgeable of all types of pets. I have also never met vets and staff that seem so compassionate and understanding that people have odd pets (like chickens and ducks). I LOVE this place and will continue driving 60 miles to use them when its not an immediate emergency case.
Linda Bates
2 Jan 2017
REPORT
I have been taking my pets here for over 5years and always had the best experience. I foster animals and have had emergencies with them, Twin Lakes has always seen me right away. They really care abou...
I have been taking my pets here for over 5years and always had the best experience. I foster animals and have had emergencies with them, Twin Lakes has always seen me right away. They really care about the animals, I know a few of them also foster and have taken in a few strays. The whole staff are extremely sweet and will treat your fur babies with extra TLC.
Maria Rossi
3 Dec 2016
REPORT
Excellent service with very reasonable prices for shots, minor surgeries, and regular check ups. Scheduling visits/emergency appointments with them is always quick and easy. The doctors & nurses are ...
Excellent service with very reasonable prices for shots, minor surgeries, and regular check ups. Scheduling visits/emergency appointments with them is always quick and easy. The doctors & nurses are very caring and gentle with our pets. Couldn't ask for a better vet clinic.
Georgya Rankin
1 Dec 2016
REPORT
I have been taking my dog here for a couple months. The doctors at this office are very nice and get to the bottom of why my dog has been sick. I would highly recommend this office. Thanks for all ...
I have been taking my dog here for a couple months. The doctors at this office are very nice and get to the bottom of why my dog has been sick. I would highly recommend this office. Thanks for all you have done.
Julie Gatlin Petaros
21 Nov 2016
REPORT
Twin Lakes Pet & Bird Clinic is the absolute best clinic I have ever taken my pets to! Everyone that works there is truly compassionate and caring. I know when I take my animals there they are getting...
Twin Lakes Pet & Bird Clinic is the absolute best clinic I have ever taken my pets to! Everyone that works there is truly compassionate and caring. I know when I take my animals there they are getting the very best care possible. Dr. DeRusha has performed surgery on my dogs, cats and even a hamster! I completely trust in all the vets' professional opinions and the outcomes! Thank you for being there for my family!
J King
14 Oct 2016
REPORT
Third veterinarian I've been to in about 3 months, and I've finally found an office that I really like. I have a great dane that just had emergency bloat surgery yesterday, so she needs to spend a cou...
Third veterinarian I've been to in about 3 months, and I've finally found an office that I really like. I have a great dane that just had emergency bloat surgery yesterday, so she needs to spend a couple of days getting IVs, etc to recover. This place was fantastic. Everyone from front desk, to techs to the doc were all fantastic.
The place is on a lot of land and looks like a farm house. Its very warm feeling. And they decorate for Halloween which earns em bonus points. :)
When I arrived to pick up my pup, they had her hanging out behind the front desk so that she would have plenty of room to stretch her paws. I watched one of the techs take her out back in a huge grass area to walk her and let her go potty, it was nice to see the level of care my dog received.
Everyone was very caring and I felt comfortable letting my dog recover with them.
TV celebrity "Carol" was great too! ;)
PS: she's been home about 3 hours now. I can't get her to eat canned or dry food, but she is eating Chick-fil-A like a champ
Jacob K.
12 Oct 2016
REPORT
Third veterinarian I've been to in about 3 months, and I've finally found an office that I really like. I have a great dane that just had emergency bloat surgery yesterday, so she needs to spend a co...
Third veterinarian I've been to in about 3 months, and I've finally found an office that I really like. I have a great dane that just had emergency bloat surgery yesterday, so she needs to spend a couple of days getting IVs, etc to recover. This place was fantastic. Everyone from front desk, to techs to the doc were all fantastic. The place is on a lot of land and looks like a farm house. Its very warm feeling. And they decorate for Halloween which earns em bonus points. :) When I arrived to pick up my pup, they had her hanging out behind the front desk so that she would have plenty of room to stretch her paws. I watched one of the techs take her out back in a huge grass area to walk her and let her go potty, it was nice to see the level of care my dog received. Everyone was very caring and I felt comfortable letting my dog recover with them.TV celebrity "Carol" was great too! ;)PS: she's been home about 3 hours now. I can't get her to eat canned or dry food, but she is eating Chick-fil-A like a champ
Joann Cole Slaven
7 Oct 2016
REPORT
Dr. Smith and her team gave us a wonderful peace of mind today as we worried about our pet rat, Wig. Test results were shared with us and the meds are easy for us to administer. My grandson was very i...
Dr. Smith and her team gave us a wonderful peace of mind today as we worried about our pet rat, Wig. Test results were shared with us and the meds are easy for us to administer. My grandson was very impressed as he is considering a career in animal care. Thank you so much. You all are just the best.
Seana Breann Epley
5 Oct 2016
REPORT
My parakeet had an infected abscess that could not be healed with medication alone so the wonderful doctor here performed surgery on her to remove it. You can imagine my concern to put such a little b...
My parakeet had an infected abscess that could not be healed with medication alone so the wonderful doctor here performed surgery on her to remove it. You can imagine my concern to put such a little bird through that, but the surgery went well and Mushroom is recovering nicely (although she hates taking her meds of course). The staff is friendly and knowledgeable, helping me get her on a better diet (she is old ad picky). I now have a place I feel comfortable taking her, she is 10 now and I am hopeful that she will be with me for years to come.
Cheryl Bauer Davis
9 Sep 2016
REPORT
In June my dog was diagnosed with HGE (bleeding in the stomach). Blood was coming out both ends of his body. First visit to the Denton ER (it was after midnight) and then two days at Twin Lakes. They ...
In June my dog was diagnosed with HGE (bleeding in the stomach). Blood was coming out both ends of his body. First visit to the Denton ER (it was after midnight) and then two days at Twin Lakes. They kept me in the loop of what was going on and how to prevent it in the future. They took GREAT care of my furrbaby. Just yesterday I had to return to Twin Lakes because he was pooping blood. They ran the tests from June and "thank God" ruled out his HGE and also Pancreatitis (had this in June also). He has a an infection and bacteria in his stomach. Gave him meds and a shot and by last night he is feeling better.
Leigh S.
12 Feb 2016
REPORT
I will start by saying that vets have a hard job and it's not always an exact science. However, I will NEVER bring a pet to Twin Lakes again. I brought my dog of seven years in to the clinic on a Tues...
I will start by saying that vets have a hard job and it's not always an exact science. However, I will NEVER bring a pet to Twin Lakes again. I brought my dog of seven years in to the clinic on a Tuesday after he had stopped eating that Saturday (Monday had been a holiday). They examined him, seemed friendly, and gave me some pills saying he most likely had some bacteria in his stomach that was causing digestive upset. On Friday (three days later), I had to bring the dog back because he STILL wasn't eating and I couldn't get him to take the oral pills the vet had recommended. They immediately said that we needed to take him to the Emergency Vet Clinic in Denton as they weren't equipped to handle him and had no idea what was wrong. Upon walking in, the Emergency Clinic IMMEDIATELY diagnosed him as having a very severe case of IMHA. They said he was a CLINICAL case of this disease, and while not super common, they usually had a case in every other week or so. I spend $3,000 to try to save my dog, but he was too far gone by that time to be saved. He died on a Monday after spending all weekend at the Emergency Clinic. He never regained his appetite. Twin Lakes called me to schedule a follow up, where I informed them the dog had died. While I appreciate the card they sent me, I cannot in good faith ever recommend a vet clinic that misses textbook clinical signs of a very serious disease. That is inexcusable, and I feel that had they been better at their job or taken more time to understand how serious I was that his behavior was uncharacteristic that perhaps my dog would still be alive.
Liz A.
2 Jan 2016
REPORT
We have used Twin Lakes for about 4 years now ever since we moved to Frisco. It's a bit of a drive but extremely worth it! Everyone is friendly, helpful and the doctors are kind and knowledgeable. It ...
We have used Twin Lakes for about 4 years now ever since we moved to Frisco. It's a bit of a drive but extremely worth it! Everyone is friendly, helpful and the doctors are kind and knowledgeable. It is also great to have a vet who will see all types of patients including small animals. We had a health scare for one of our cats a couple years back where he went into sudden kidney failure. They kept him for several days after he was released from the emergency vet. He made a full recovery and is now on prescribed food which has helped keep his kidneys functioning normally. Most of all, I'm so happy I did not lose my baby then.The only negative experience I had was with one of the vets (who is no longer there) within earshot accused me of not taking care of one of my babies. We have one cat who obsessively fur mows and at the time was missing most of his hair on his stomach and part of his tail/legs. He also had a tiny scratch (I'm talking 2mm) above his eye because he's on the lowest rung of the ladder and lost to a dominance fight. I called Dr. DeRusha directly and spoke with him and he promptly apologized for the comments and said he knew we took the best care of our cats. We had already tried over a dozen forms of treatment for the fur mowing and none of it worked. Our poor kitty is a rescue and we don't know what happened to him when he was young and feral. He's also mentally handicapped... Because of the response from the Dr. and the subsequent leaving or termination (not sure which) of that offending vet, I am still giving the clinic 5 stars. They will take care of issues if they arise.I would recommend this office to anyone and everyone within driving distance!
Brad W.
16 Dec 2015
REPORT
We adopted a cat and brought him here because it is close to our home. Dr. DeRusha has been awesome. Our cat was diagnosed with IBS, which is probably why his previous owners gave him the boot. The...
We adopted a cat and brought him here because it is close to our home. Dr. DeRusha has been awesome. Our cat was diagnosed with IBS, which is probably why his previous owners gave him the boot. They likely did not want to take him to the vet and deal with his condition. At any rate, Dr. DeRusha has done great with Vents (our cat) and checks up on him from time to time when he doesn't hear from us. I really prefer vets that have farm experience. Growing up on a farm myself I witnessed how farm vets have to be creative and think outside the box. That's how Dr. DeRusha is.Good place!
Denise M.
30 May 2015
REPORT
We took our shih tzu in yesterday and the service we received was terrible. Our dog was very sick. They did blood work yet didn't even give us a diagnosis. he hadn't eaten or had any fluid in 3 days. ...
We took our shih tzu in yesterday and the service we received was terrible. Our dog was very sick. They did blood work yet didn't even give us a diagnosis. he hadn't eaten or had any fluid in 3 days. We ask them to keep him overnight and give him fluids. We were told they couldn't keep him because no one would be there. The so called vet was very unconcerned and ready to leave for the day. She just said if he wasn't any better today to take him to the ER. This clinic deserves no stars at all. We have now taken him to the ER. They immediately put him on an iv and are doing X-rays. This should have all been done before. He has a possible blockage. If your pet is very ill do not take them to this vet.
Kenneth Prachar
8 Apr 2015
REPORT
Dr. DeRusha is the best. My dogs don't mind going to see them at all and that's a good thing
Eric Newton
4 Mar 2015
REPORT
We have been taking our pets (5) to Twin Lakes for almost to 4 years now. This is by far the best veterinary clinic I have ever gone to for any of my pets. The entire staff is caring and they ALL prov...
We have been taking our pets (5) to Twin Lakes for almost to 4 years now. This is by far the best veterinary clinic I have ever gone to for any of my pets. The entire staff is caring and they ALL provide great service and communication about what they are doing or what is going on with a particular pet. The prices are very fair and the quality of service is above and beyond. I would not take any of my 4 legged family members to any other veterinary as long as Dr. DeRusha and staff are around. Yes, I am partial because they have saved the lives of two of our cats and given us more time with them, but who would't be grateful for that. They are a must visit for anyone in the 380 corridor looking for a veterinary clinic!
Jon M.
19 Feb 2015
REPORT
Love this place. We just recently moved to the LIttle Elm area and this place is right down the street. Needed to get the dogs caught up on their shots and though we'd give this place a shot. They ha...
Love this place. We just recently moved to the LIttle Elm area and this place is right down the street. Needed to get the dogs caught up on their shots and though we'd give this place a shot. They have done a great job with the few times we have taken our 2 bundles of joy. The employees are very friendly and make you feel very welcome. They definitely have a passion for animals and you can feel safe when they are fixing up your animals. We will be coming here from now on to take care of our pet needs.
S J.
25 Aug 2014
REPORT
We moved to the 380 area three years ago from Ft Worth and felt such an allegence to our vet there that we've been driving all that way for our three dogs. Last month we had to say goodbye to our old ...
We moved to the 380 area three years ago from Ft Worth and felt such an allegence to our vet there that we've been driving all that way for our three dogs. Last month we had to say goodbye to our old man lab because of cancer. We decided it would be too painful for him to ride all that way, so we decided to have a hamburger party on his last day with him & say goodbye to him at this veterinary clinic. We spent all day with him and were so upset when we got there. The staff knew who we were when we arrived because of our red puffy eyes and had us fill out paper work ahead. We said goodbye and held him. We decided against the cremation because we just didn't have the extra money in our budget with a new baby due any day. A few weeks later we got a card in the mail from the vet with all the techs writing nice messages to us and a print of our dogs paw they had made for us. I have now framed it and it takes the guilt out of not being able to get the cremation done. We were so happy to have that last momento of him. We now have a new vet here for our other two dogs. Thank you for being so kind.
R G.
22 May 2014
REPORT
I love this vet clinic. We found an abandoned duckling. It was in distress. Starving and dehydrated. Its could barely chirp. I thought I would be turned away with a rescue to find on my own. The ...
I love this vet clinic. We found an abandoned duckling. It was in distress. Starving and dehydrated. Its could barely chirp. I thought I would be turned away with a rescue to find on my own. The Doc took it in same day. They will feed and care for it until it is ready for release. I almost cried. True compassion lives at this clinic, the staff was very friendly. I was very pleasantly surprised. This is great I plan to pass along to all my friends. I can also bring in my cockatiel for its wing trim.
T J.
13 Apr 2014
REPORT
We've had several people in our neighborhood rave about this veterinary clinic and decided to try it out. The staff is friendly and appointments are easy to set up. Unlike most vets we've been to, y...
We've had several people in our neighborhood rave about this veterinary clinic and decided to try it out. The staff is friendly and appointments are easy to set up. Unlike most vets we've been to, you don't sit in a room waiting a long time to be seen. The prices are also a bit lower than some we've been to in the area.Also, when we found a stray a few months ago the staff was very friendly when we brought it in to be scanned for a microchip. They even took down our information just in case someone case looking for a lost pet. Overall, the staff seems very compassionate and attentive to your pets needs. Will continue bringing our furry children to them.
Lauren G.
9 Apr 2014
REPORT
I would recommend Dr. DeRusha and his staff any day of the week. They are always helpful and do the best job with any animal they see. They are also excellent with exotic pets which is hard to find i...
I would recommend Dr. DeRusha and his staff any day of the week. They are always helpful and do the best job with any animal they see. They are also excellent with exotic pets which is hard to find in a vet practice. There is no question that they are good at why they do and have a true interest in the well being of your pet.
Little jv jv
10 Feb 2014
REPORT
My parakeet has been breathing fast some times whats wrong
Meagan M.
22 May 2013
REPORT
I have never brought my dog here so I can't comment on that part of their services. However, a couple of days ago I brought in a small dog that was lost in my neighborhood. I found them to be abrupt, ...
I have never brought my dog here so I can't comment on that part of their services. However, a couple of days ago I brought in a small dog that was lost in my neighborhood. I found them to be abrupt, and lacking empathy of any kind. I was shocked and left to find this poor girl her home. I understand many people probably bring in lost animals to check for a chip.
blwillians
7 May 2013
REPORT
I needed to find a vet close by for my cat. So I looked on yellowpages.com and found these guys. They were Amazing! Very professional, friendly, and truly interested in the well being of my pet! T...
I needed to find a vet close by for my cat. So I looked on yellowpages.com and found these guys. They were Amazing! Very professional, friendly, and truly interested in the well being of my pet! They got me on their schedule the very next morning! I would recommend them to anyone including family members! Great people!
Chris L.
17 Apr 2013
REPORT
Dr. DeRusha and his staff are great. Maxx loves going there.
Scott F.
4 Mar 2013
REPORT
Always very nice and very attentive to our pet. The employees are very friendly and outgoing and the Vet is fantastic. Our pet is no fan of any doctor but she doesn't seem to mind going here.
Jennifer B.
19 Jan 2013
REPORT
We absolutely adore Dr. DeRusha at Twin Lakes. He does a wonderful job with our 4-legged family members and the prices are beyond reasonable. I will not take my little Jorge Posada to any other vet so...
We absolutely adore Dr. DeRusha at Twin Lakes. He does a wonderful job with our 4-legged family members and the prices are beyond reasonable. I will not take my little Jorge Posada to any other vet so long as we live in the North Dallas area.
Brandon R.
13 Nov 2012
REPORT
I have to admit, at first I was a little apprehensive about going to the "Small Town" veterinary clinic, because I'm was used to going to the "High-Dollar" Vet in Frisco/Mckinney area. "Boy was I wron...
I have to admit, at first I was a little apprehensive about going to the "Small Town" veterinary clinic, because I'm was used to going to the "High-Dollar" Vet in Frisco/Mckinney area. "Boy was I wrong." I have taken my Boxer to the same Vet. with the same allergy problems for years and they just kept giving me steroid pills at a ridiculous amount of $$$ and it wouldn't help a bit. Finally my wife and I decided to take her locally and its the best decision we could have made. Immediately they had her tested for certain allergies and gave her some injections which quite honestly was a Steroid injection but was an approach we hadn't taken in the past. In the following days it was like we had a new dog. We have since gotten the test results back and now actually have a game-plan on how to avoid specific allergens. The best part is I don't have to take a loan out on my 401K to pay for the Medication! My only regret is I wish I had gone to them sooner!
PinkRibbons24
29 Apr 2012
REPORT
I LOVEEEE this vet! they are WONDERFUL! we have never had a bad experience with them. I have 2 cats and a Mastiff that have all seen them and both of the vets are wonderful with our animals. They are ...
I LOVEEEE this vet! they are WONDERFUL! we have never had a bad experience with them. I have 2 cats and a Mastiff that have all seen them and both of the vets are wonderful with our animals. They are easy to get in to see, even on short notice (My Mastiff swallowed a Mango seed at 4:40 on a Wednesday, we called immediately, got in to see them and they had the seed out by 5:15). They are very reasonably priced and i don't feel nickle and dimed every time we go there. And as far as the roofer goes- here is NOT the place to complain about his insurance claim for a roof. They are Vets- and DAMN GOOD ONES at that. Trying to ruin their business by giving them a bad review, based on irrelevant issues regarding their veterinary practices just makes you people look like the ones who need to have a review written. DON'T LISTEN TO THE IDIOT ROOFER- THESE GUYS ARE GREAT VETS!
Jonny Carroll
16 Mar 2012
REPORT
Notice the only bad review is from a roofing contractor who believe they breached a contract. really? You''ll try to hurt them on google places and talk about suing them, that's just silly, and if I'm...
Notice the only bad review is from a roofing contractor who believe they breached a contract. really? You''ll try to hurt them on google places and talk about suing them, that's just silly, and if I'm honest, it ticks me off. This place is amazing. I don't know how they stay in business because they charge so little and they have so many great people working there. I wish human health care was like this, haha, it's simply fantastic. I've been here multiple time with multiple dogs and I'll keep returning. Even the talking bird in the reception area is friendly :).
JamesJay
16 Jul 2011
REPORT
I had to write a review after reading about the roofer. LOL! I have never written reviews before. I work across from Twin Lakes but like in east Texas. I decided to try out the clinic with my Shib...
I had to write a review after reading about the roofer. LOL! I have never written reviews before. I work across from Twin Lakes but like in east Texas. I decided to try out the clinic with my Shiba Inu when she needed to be sprayed. I met with the Dr first. He was very professional and I asked him lots of questions and felt good about trying him out instead of waiting till I got back home for my regular vet. My dog is very moody and does not like 99% of the people she meets. She did like the Dr and his staff. His staff did a great job my my dogs surgery. I will return. ... on the roofers. I am sure they were scam artist like most roofers I have met! Most try to screw the insurance company and maybe the Dr decided he did not want his insurance company to be scamed by the traveling storm chasers!!
Tiffany G.
10 Apr 2011
REPORT
My family has used Twin Lakes for the last 7 years. They have taken the best care of our fur kids and will continue as long as we live in the area. Dr. D, staff, and family are very kind and have a ...
My family has used Twin Lakes for the last 7 years. They have taken the best care of our fur kids and will continue as long as we live in the area. Dr. D, staff, and family are very kind and have a lot of compassion and respect for all of their clients.380Living loves Twin Lakes!
Crandal
28 Feb 2011
REPORT
Dr. DeRusha and his staff has always been OUTSTANDING to work with. they are always honest and forthright with how they conduct their business. I have and will continue to bring them my business. ...
Dr. DeRusha and his staff has always been OUTSTANDING to work with. they are always honest and forthright with how they conduct their business. I have and will continue to bring them my business. And having worked in the construction industry, you lose bids sometimes. I wouldn't act so childish and post such a response on a site like this and not even leave your name because you know it would just look poorly on you. And putting a roof on their building doesn't reflect on what they do with their business, which is taking care of animals - which they are fantastic. So shame on you.
TheRealTruth4
8 Feb 2011
REPORT
Dr Randy DeRusha and Dr Donald Bray have broken their word and are about to breach our contract without cause. We are going to have to sue Twin Lakes to enforce a contract that Dr Randy signed to eng...
Dr Randy DeRusha and Dr Donald Bray have broken their word and are about to breach our contract without cause. We are going to have to sue Twin Lakes to enforce a contract that Dr Randy signed to engage us to have his location re-roofed. We spend money and lots of time preparing for the insurance adjuster as we said we would and when met with the adjuster as we said we would and then had the adjuster agree with our position as we said he would do. He was very happy with the news and then the insurance check came and we were told they would be using someone else even though our contracts state if we are successful in getting the roof replaced and you use someone else we are owed liquidated damages. Dr Randy first told us that the references we gave him were not checking out and later admitted he didn?t read the contract and shouldn?t have signed. Which is worse a doctor that lies or doesn?t read papers he signs in either event we found him deceitful and his wife for some unknown reason very rude to the female sales person who is a single mom just trying to feed her kids NOT get a date with your husband. We will have our day in court but this is how these people operate so be warned they have not been honest with us and there is an old bird saying.....if it acts like a duck and walks like a duck it?s probably in the duck family.
noahsark1
3 Aug 2010
REPORT
This doctor was wonderful and took time to explain everything that he was looking for when examining our hamster. He offered different options for health care. He has an approach of doing what is be...
This doctor was wonderful and took time to explain everything that he was looking for when examining our hamster. He offered different options for health care. He has an approach of doing what is best for your pet within your budget, but he will also explain benefits as well as risks. He was also wonderful with my young son as the doctor would take time to include him in the discussions. The atmosphere is friendly and the clinic is more like a house than a clinic. The have a clinic bird too. I really expected to come across Dr. Doolittle in the waiting room. SMILE. The staff is knowledgeable and caring with the pets. The doctor handles any pet with confidence. I recommend this doctor especially for exotics. He knows his stuff.
Jordan Smith
3 May 2010
REPORT
Dr. DeRusha and staff were kind and patient with my dog and his prices are fair. He is also very knowledgeable. I look forward to doing business with him in the future.
lawjen
5 Jan 2009
REPORT
I love Dr. DeRusha! he is always available whenever you need him! the staff is so friendly. I lwould 100% recomend twin lakes!
ajd6273
13 Jul 2008
REPORT
Dr. DeRusha is the DVM 's answer to human medicine. Polite, caring, patient, and a Professional.Its not just a job to Dr. DeRusha, its a way of Life. The animal is His patient. He treats them with th...
Dr. DeRusha is the DVM 's answer to human medicine. Polite, caring, patient, and a Professional.Its not just a job to Dr. DeRusha, its a way of Life. The animal is His patient. He treats them with the upmost respect.
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(972) 347-9799
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
08:00AM-12:00PM
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Twin Lakes Pet and Bird Clinic
Aubrey, Texas
General Info
Twin Lakes is a small animal veterinary clinic, including care of birds and exotics. We also have expert grooming and boarding facilities.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:00AM-12:00PM
Popular Hours
6a
12p
6p
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Reviews
Caitlyn Crow
4 Jun 2022
I would not recommend this veterinarian to anyone who has reptiles or more specifically a bearded dragon, based on my experience. I had an appointment for my bearded dragon, Smurkio on May 16th. I sc...
I would not recommend this veterinarian to anyone who has reptiles or more specifically a bearded dragon, based on my experience. I had an appointment for my bearded dragon, Smurkio on May 16th. I scheduled the appointment because the week prior Smurkio had discoloration, stopped eating, stopped pooping regularly, had one arm turning white, and was extremely lethargic. At the appointment I explained these symptoms, her lighting setup, and temps. Immediately Dr. Randal Derusha wanted to blame her symptoms on her uvb light being old (which it wasn’t, my dad corrected him on this and how old her light actually was) but Dr. Derusha was adamant it was in fact her uvb light and decided she needed a calcium and vitamin shot. No further examination like x-rays, or blood work was done which I thought would have been done seeing the condition she was in. I did have a stool sample for parasites that did come back negative though. The appointment felt rushed and I felt dismissed. Me and my dad had a feeling that her uvb wasn’t what was wrong but I hoped for the best since Dr. Derusha is the licensed vet and I am not. The next day (May 17th) I woke up and Smurkio was fully white besides her beard and the tip of her tail being black. I read online this was a sign of death so I decided to call the pet and bird clinic just make sure this was not normal or a side effect of the shot she was given. The Tech, Brittney, that was in the room the day prior happened to answer the clinics phone, I explained to her Smurkio being fully white. She said she would go talk to the Dr. quickly. A different woman was sent back to be the bearer of bad news and told me something along the lines of “I needed to take Smurkio to a emergency clinic before tonight and it would be a lot of money if I wanted to do that”. Me and my dad immediately took her to the Emergency Clinic in Grapevine. 7 minutes away from the Grapevine clinic Smurkio started seizing and convulsing in my hands. We got her to the emergency clinic and they stabilized her and ran the test that should have been ran the day prior at pet and bird clinic. They concluded Smurkio was egg bound and became septic by x-rays. Smurkio was in such bad shape and they said her chances of living through surgery were slim, I decided I did not want her to suffer no longer and decide to have her euthanized. It was the hardest decision I’ve ever had to make and it all happened so fast. I am grieving my silly dragon and miss her so much. I have talked to many other Tech’s at different clinics, that have explained to me a lot of things could have played a role but based on Smurkio’s condition there should have in fact been more done at her appointment at Twin Lakes since bearded dragon’s symptoms can be due to a variety of problems and that maybe she could have had surgery to remove her eggs the day before, before becoming septic. The whole experience was traumatic and very sad. I am very disappointed in this clinic. They did not seem knowledge on bearded dragons and weren’t at the least sympathetic. Would not recommend to other exotic/reptile owners!
april pinto
12 Jul 2018
We had the WORST experience ever yesterday! Our Poor Ruby had a bumble foot which is very common in chickens. Dr. Head immediately recommended euthanizing her. I suggested several common bumble foot r...
We had the WORST experience ever yesterday! Our Poor Ruby had a bumble foot which is very common in chickens. Dr. Head immediately recommended euthanizing her. I suggested several common bumble foot removal procedures which have worked for us in the past and she continuously suggested that we just "put her to sleep!!" She claimed that because "Ruby was so sick and unhealthy" she would die during any procedure! Ruby was perfectly healthy and otherwise fine!!! I took her to Aubrey and their doctors immediately took Ruby to the back and performed the surgery to remove her bumble and sent us home with meds. They also said she looked otherwise very healthy!! Dr. Head DOES NOT CARE ABOUT ANIMALS!!!!
Tanya Hendrickson
10 Jul 2018
I really like Dr Drussia my crybabies love him as well but it is way too expensive unfortunately.I wanted to have my 3 pound Chihuahua neutered and we already had his shots done here along with flea p...
I really like Dr Drussia my crybabies love him as well but it is way too expensive unfortunately.I wanted to have my 3 pound Chihuahua neutered and we already had his shots done here along with flea prevention and also heartworm prevention and we spent $330 well then doctor dr Drussia wanted another $450 to pull two of our puppies baby teeth and to neuter him. no way we can afford that!! My mom is on a fixed income. I have brought all of my dogs to him. I have three chihuahuas and I thought maybe he could at least offer a payment plan or something and they just don't do that so I have an appointment with the place in Denton, the coalition and he's going to be neutered $120. well that's much better my mom can afford that. I was really hoping that we could use Dr Drussia for everything though because we like him so much
Bill Turigliatto
14 May 2018
The staff is great. Never have to wait long and they shoot straight. They don't try to get you to buy extra services or treatments unless they are necessary. I can't say the same thing about other ...
The staff is great. Never have to wait long and they shoot straight. They don't try to get you to buy extra services or treatments unless they are necessary. I can't say the same thing about other clinics in the area.
Andrea Simon
2 Apr 2018
We love the staff here, they did a great job taking care of all our cats and dogs, very compassionate and caring.
Krista Peterson
9 Mar 2018
Dr Randy and his staff were great with our kitty’s. We recently moved to this location and were welcomed with great hospitality. I highly recommend their clinic.
Carla Covert
7 Mar 2018
I wanted to give a big thank you to Dr. DeRasha, Kayla, Taylor and the rest of the staff at Twin Lakes Veterinary & Bird clinic for being so amazing to us and our 7 yr old bird, Ray, in an emergent an...
I wanted to give a big thank you to Dr. DeRasha, Kayla, Taylor and the rest of the staff at Twin Lakes Veterinary & Bird clinic for being so amazing to us and our 7 yr old bird, Ray, in an emergent and sad situation for us recently. We moved to Prosper recently and did not have a bird vet yet and unfortunately Ray had a traumatic event and Taylor who I dealt w on the phone was very kind, understanding, accommodating and transparent about wait time and fees associated with our emergent visit. Once my teenage son & I arrived with our green cheek conure the staff got us into a room quickly and were very friendly and empathetic to the situation and the decisions we were agonizing over. Kayla and Dr. DeSharma explained our options and procedures and were very supportive of the sad decision we had to make in Rays best interest. They let us be with Ray until the end and treated him and us with respect and kindness. I received a very nice hand written card from them today as well. I would highly recommend this clinic after our experience and will be using them in the future for our other parrot and probably will add our 3 dogs there as well. Thank you so very much!!
L. J.
28 Feb 2018
They have seen both of our dogs recently. They really took care of them and gave them the best experience. They helped ease our minds too. I’m glad we have found a home for our pets to visit and stay ...
They have seen both of our dogs recently. They really took care of them and gave them the best experience. They helped ease our minds too. I’m glad we have found a home for our pets to visit and stay healthy.
John Maple
8 Jan 2018
Been bringing our fur kids here for years. Dr Derusha is always great with the dogs. Everything from a snake bite to a sick dog. Always options and affordable.
Sarah G.
7 Aug 2017
Awesome staff. Awesome vet! Love this clinic and as super satisfied with them as our vet! Super clean and the nicest people! Make sure you say hello to Kennie! She's a hoot!
Lisa B.
8 Jun 2017
It's really difficult to find an avian vet in this area. Our parakeet was obviously ill, so we called and were able to get a same-day appointment. My husband took our bird to the appointment and h...
It's really difficult to find an avian vet in this area. Our parakeet was obviously ill, so we called and were able to get a same-day appointment. My husband took our bird to the appointment and he was very pleased with the care our bird was given. He thinks this would be a great place to bring our dogs, too. Thank you for your help with our bird!
Lain Abbott
9 Apr 2017
I was wrong. This place might just save my beloved beardies life. I am grateful. 5 Stars!!!!!!
Tammie Gibson
24 Mar 2017
They took my Snowy in and took care of her great for her c section they let me pay a down payment and payments until it's paid out I will be going to this vet forever the people was so nice i would r...
They took my Snowy in and took care of her great for her c section they let me pay a down payment and payments until it's paid out I will be going to this vet forever the people was so nice i would recommend them for sure
Jeremy Bermender
5 Mar 2017
I've been coming to Twin Lakes Pet and Bird clinic for a year and a half. This place is awesome. The staff is very helpful and friendly! They always take care of our dog and keep us up to date on shot...
I've been coming to Twin Lakes Pet and Bird clinic for a year and a half. This place is awesome. The staff is very helpful and friendly! They always take care of our dog and keep us up to date on shots. I would highly recommend this place to anyone with animals
Dylan
23 Feb 2017
Amazing service! I had a Green tree python that developed a respiratory infection. There was no other vet that would see a snake besides an ER vet, who want one of your kidneys to even look at your pe...
Amazing service! I had a Green tree python that developed a respiratory infection. There was no other vet that would see a snake besides an ER vet, who want one of your kidneys to even look at your pet. Twin Lakes was not only extreamly reasonale, the doctor and his assistant were very knowledgeable and experienced with a wide range of species I'd trust this vet with any animal of mine and will see them (hopefully not soon) in the future.
Dave Burks
9 Feb 2017
I needed a veterinarian to see my rabbit, and took a recommendation from my current vet (dog/cat only). Very glad I did so, as everyone from reception to the exam room was amazing. Their pricing is ...
I needed a veterinarian to see my rabbit, and took a recommendation from my current vet (dog/cat only). Very glad I did so, as everyone from reception to the exam room was amazing. Their pricing is extremely fair, and the charges are straightforward. I was also very grateful for getting a guided demonstration of the fluorescein stain. As a bonus, they also test your reflexes when handing you medication. Will definitely return, and am honestly considering swapping my two cats over...even if it means dealing with the perpetual mess that is US 380.
Jennifer Wertman
19 Jan 2017
Last month I made an appointment for my cockatoo and before the date of her check-up she got sick... They were able to move up my appointment and get us in immediately. They went above and beyond. I h...
Last month I made an appointment for my cockatoo and before the date of her check-up she got sick... They were able to move up my appointment and get us in immediately. They went above and beyond. I had my six year old niece and four year God daughter with me. They explained what they were doing and even let them listen to Seca's (the cockatoo) heart. It was amazing to them. Thanks to their staff my sweet little snuggletoo is back to her normal self! I could not have asked for better service. I will be using them in the future for all of my fids.
Danae Caporin
15 Jan 2017
The staff is friendly and knowledgeable, and they also fit us in to a time that works best for us. They have seen all our pets that include a tortoise, bunnies, and dogs!
Briana Cuellar
12 Jan 2017
I took my dog up there yesterday for her dental. She is old, over weight and has a heart murmur. To say i had reservations about her being put under was an understatement. Dr. Derusha's bedside mann...
I took my dog up there yesterday for her dental. She is old, over weight and has a heart murmur. To say i had reservations about her being put under was an understatement. Dr. Derusha's bedside manner and the staffs was all i needed to make this more reassuring for me. He truly cared for my dog as his own, & was very patient with all of the questions that i kept asking. You cant find alot of vets these days were they are in it for more than just a paycheck. Twin lakes has my vote!
Debby Luna Wildes
8 Jan 2017
I love this place had to take my Pomeranian in because she got bit by another dog on her neck. They had to put 3 stitches in her and gave her antibiotics. They were so sweet and nice to her and took...
I love this place had to take my Pomeranian in because she got bit by another dog on her neck. They had to put 3 stitches in her and gave her antibiotics. They were so sweet and nice to her and took good care of her. I just want to say Thank you!!!
Amanda Williams Boykin
3 Jan 2017
I love this clinic. I love its staff and vets. I have chickens and ducks and live about 60 miles from this clinic. We only have one vet in our area that is "sometimes" willing to see ducks/chickens. A...
I love this clinic. I love its staff and vets. I have chickens and ducks and live about 60 miles from this clinic. We only have one vet in our area that is "sometimes" willing to see ducks/chickens. After not getting a response back from my previous vet's office as to whether they would see a duck of mine, I started searching for the nearest vet that saw birds and found this place. The vets here seem very knowledgeable of all types of pets. I have also never met vets and staff that seem so compassionate and understanding that people have odd pets (like chickens and ducks). I LOVE this place and will continue driving 60 miles to use them when its not an immediate emergency case.
Linda Bates
2 Jan 2017
I have been taking my pets here for over 5years and always had the best experience. I foster animals and have had emergencies with them, Twin Lakes has always seen me right away. They really care abou...
I have been taking my pets here for over 5years and always had the best experience. I foster animals and have had emergencies with them, Twin Lakes has always seen me right away. They really care about the animals, I know a few of them also foster and have taken in a few strays. The whole staff are extremely sweet and will treat your fur babies with extra TLC.
Maria Rossi
3 Dec 2016
Excellent service with very reasonable prices for shots, minor surgeries, and regular check ups. Scheduling visits/emergency appointments with them is always quick and easy. The doctors & nurses are ...
Excellent service with very reasonable prices for shots, minor surgeries, and regular check ups. Scheduling visits/emergency appointments with them is always quick and easy. The doctors & nurses are very caring and gentle with our pets. Couldn't ask for a better vet clinic.
Georgya Rankin
1 Dec 2016
I have been taking my dog here for a couple months. The doctors at this office are very nice and get to the bottom of why my dog has been sick. I would highly recommend this office. Thanks for all ...
I have been taking my dog here for a couple months. The doctors at this office are very nice and get to the bottom of why my dog has been sick. I would highly recommend this office. Thanks for all you have done.
Julie Gatlin Petaros
21 Nov 2016
Twin Lakes Pet & Bird Clinic is the absolute best clinic I have ever taken my pets to! Everyone that works there is truly compassionate and caring. I know when I take my animals there they are getting...
Twin Lakes Pet & Bird Clinic is the absolute best clinic I have ever taken my pets to! Everyone that works there is truly compassionate and caring. I know when I take my animals there they are getting the very best care possible. Dr. DeRusha has performed surgery on my dogs, cats and even a hamster! I completely trust in all the vets' professional opinions and the outcomes! Thank you for being there for my family!
J King
14 Oct 2016
Third veterinarian I've been to in about 3 months, and I've finally found an office that I really like. I have a great dane that just had emergency bloat surgery yesterday, so she needs to spend a cou...
Third veterinarian I've been to in about 3 months, and I've finally found an office that I really like. I have a great dane that just had emergency bloat surgery yesterday, so she needs to spend a couple of days getting IVs, etc to recover. This place was fantastic. Everyone from front desk, to techs to the doc were all fantastic.
The place is on a lot of land and looks like a farm house. Its very warm feeling. And they decorate for Halloween which earns em bonus points. :)
When I arrived to pick up my pup, they had her hanging out behind the front desk so that she would have plenty of room to stretch her paws. I watched one of the techs take her out back in a huge grass area to walk her and let her go potty, it was nice to see the level of care my dog received.
Everyone was very caring and I felt comfortable letting my dog recover with them.
TV celebrity "Carol" was great too! ;)
PS: she's been home about 3 hours now. I can't get her to eat canned or dry food, but she is eating Chick-fil-A like a champ
Jacob K.
12 Oct 2016
Third veterinarian I've been to in about 3 months, and I've finally found an office that I really like. I have a great dane that just had emergency bloat surgery yesterday, so she needs to spend a co...
Third veterinarian I've been to in about 3 months, and I've finally found an office that I really like. I have a great dane that just had emergency bloat surgery yesterday, so she needs to spend a couple of days getting IVs, etc to recover. This place was fantastic. Everyone from front desk, to techs to the doc were all fantastic. The place is on a lot of land and looks like a farm house. Its very warm feeling. And they decorate for Halloween which earns em bonus points. :) When I arrived to pick up my pup, they had her hanging out behind the front desk so that she would have plenty of room to stretch her paws. I watched one of the techs take her out back in a huge grass area to walk her and let her go potty, it was nice to see the level of care my dog received. Everyone was very caring and I felt comfortable letting my dog recover with them.TV celebrity "Carol" was great too! ;)PS: she's been home about 3 hours now. I can't get her to eat canned or dry food, but she is eating Chick-fil-A like a champ
Joann Cole Slaven
7 Oct 2016
Dr. Smith and her team gave us a wonderful peace of mind today as we worried about our pet rat, Wig. Test results were shared with us and the meds are easy for us to administer. My grandson was very i...
Dr. Smith and her team gave us a wonderful peace of mind today as we worried about our pet rat, Wig. Test results were shared with us and the meds are easy for us to administer. My grandson was very impressed as he is considering a career in animal care. Thank you so much. You all are just the best.
Seana Breann Epley
5 Oct 2016
My parakeet had an infected abscess that could not be healed with medication alone so the wonderful doctor here performed surgery on her to remove it. You can imagine my concern to put such a little b...
My parakeet had an infected abscess that could not be healed with medication alone so the wonderful doctor here performed surgery on her to remove it. You can imagine my concern to put such a little bird through that, but the surgery went well and Mushroom is recovering nicely (although she hates taking her meds of course). The staff is friendly and knowledgeable, helping me get her on a better diet (she is old ad picky). I now have a place I feel comfortable taking her, she is 10 now and I am hopeful that she will be with me for years to come.
Cheryl Bauer Davis
9 Sep 2016
In June my dog was diagnosed with HGE (bleeding in the stomach). Blood was coming out both ends of his body. First visit to the Denton ER (it was after midnight) and then two days at Twin Lakes. They ...
In June my dog was diagnosed with HGE (bleeding in the stomach). Blood was coming out both ends of his body. First visit to the Denton ER (it was after midnight) and then two days at Twin Lakes. They kept me in the loop of what was going on and how to prevent it in the future. They took GREAT care of my furrbaby. Just yesterday I had to return to Twin Lakes because he was pooping blood. They ran the tests from June and "thank God" ruled out his HGE and also Pancreatitis (had this in June also). He has a an infection and bacteria in his stomach. Gave him meds and a shot and by last night he is feeling better.
Leigh S.
12 Feb 2016
I will start by saying that vets have a hard job and it's not always an exact science. However, I will NEVER bring a pet to Twin Lakes again. I brought my dog of seven years in to the clinic on a Tues...
I will start by saying that vets have a hard job and it's not always an exact science. However, I will NEVER bring a pet to Twin Lakes again. I brought my dog of seven years in to the clinic on a Tuesday after he had stopped eating that Saturday (Monday had been a holiday). They examined him, seemed friendly, and gave me some pills saying he most likely had some bacteria in his stomach that was causing digestive upset. On Friday (three days later), I had to bring the dog back because he STILL wasn't eating and I couldn't get him to take the oral pills the vet had recommended. They immediately said that we needed to take him to the Emergency Vet Clinic in Denton as they weren't equipped to handle him and had no idea what was wrong. Upon walking in, the Emergency Clinic IMMEDIATELY diagnosed him as having a very severe case of IMHA. They said he was a CLINICAL case of this disease, and while not super common, they usually had a case in every other week or so. I spend $3,000 to try to save my dog, but he was too far gone by that time to be saved. He died on a Monday after spending all weekend at the Emergency Clinic. He never regained his appetite. Twin Lakes called me to schedule a follow up, where I informed them the dog had died. While I appreciate the card they sent me, I cannot in good faith ever recommend a vet clinic that misses textbook clinical signs of a very serious disease. That is inexcusable, and I feel that had they been better at their job or taken more time to understand how serious I was that his behavior was uncharacteristic that perhaps my dog would still be alive.
Liz A.
2 Jan 2016
We have used Twin Lakes for about 4 years now ever since we moved to Frisco. It's a bit of a drive but extremely worth it! Everyone is friendly, helpful and the doctors are kind and knowledgeable. It ...
We have used Twin Lakes for about 4 years now ever since we moved to Frisco. It's a bit of a drive but extremely worth it! Everyone is friendly, helpful and the doctors are kind and knowledgeable. It is also great to have a vet who will see all types of patients including small animals. We had a health scare for one of our cats a couple years back where he went into sudden kidney failure. They kept him for several days after he was released from the emergency vet. He made a full recovery and is now on prescribed food which has helped keep his kidneys functioning normally. Most of all, I'm so happy I did not lose my baby then.The only negative experience I had was with one of the vets (who is no longer there) within earshot accused me of not taking care of one of my babies. We have one cat who obsessively fur mows and at the time was missing most of his hair on his stomach and part of his tail/legs. He also had a tiny scratch (I'm talking 2mm) above his eye because he's on the lowest rung of the ladder and lost to a dominance fight. I called Dr. DeRusha directly and spoke with him and he promptly apologized for the comments and said he knew we took the best care of our cats. We had already tried over a dozen forms of treatment for the fur mowing and none of it worked. Our poor kitty is a rescue and we don't know what happened to him when he was young and feral. He's also mentally handicapped... Because of the response from the Dr. and the subsequent leaving or termination (not sure which) of that offending vet, I am still giving the clinic 5 stars. They will take care of issues if they arise.I would recommend this office to anyone and everyone within driving distance!
Brad W.
16 Dec 2015
We adopted a cat and brought him here because it is close to our home. Dr. DeRusha has been awesome. Our cat was diagnosed with IBS, which is probably why his previous owners gave him the boot. The...
We adopted a cat and brought him here because it is close to our home. Dr. DeRusha has been awesome. Our cat was diagnosed with IBS, which is probably why his previous owners gave him the boot. They likely did not want to take him to the vet and deal with his condition. At any rate, Dr. DeRusha has done great with Vents (our cat) and checks up on him from time to time when he doesn't hear from us. I really prefer vets that have farm experience. Growing up on a farm myself I witnessed how farm vets have to be creative and think outside the box. That's how Dr. DeRusha is.Good place!
Denise M.
30 May 2015
We took our shih tzu in yesterday and the service we received was terrible. Our dog was very sick. They did blood work yet didn't even give us a diagnosis. he hadn't eaten or had any fluid in 3 days. ...
We took our shih tzu in yesterday and the service we received was terrible. Our dog was very sick. They did blood work yet didn't even give us a diagnosis. he hadn't eaten or had any fluid in 3 days. We ask them to keep him overnight and give him fluids. We were told they couldn't keep him because no one would be there. The so called vet was very unconcerned and ready to leave for the day. She just said if he wasn't any better today to take him to the ER. This clinic deserves no stars at all. We have now taken him to the ER. They immediately put him on an iv and are doing X-rays. This should have all been done before. He has a possible blockage. If your pet is very ill do not take them to this vet.
Kenneth Prachar
8 Apr 2015
Dr. DeRusha is the best. My dogs don't mind going to see them at all and that's a good thing
Eric Newton
4 Mar 2015
We have been taking our pets (5) to Twin Lakes for almost to 4 years now. This is by far the best veterinary clinic I have ever gone to for any of my pets. The entire staff is caring and they ALL prov...
We have been taking our pets (5) to Twin Lakes for almost to 4 years now. This is by far the best veterinary clinic I have ever gone to for any of my pets. The entire staff is caring and they ALL provide great service and communication about what they are doing or what is going on with a particular pet. The prices are very fair and the quality of service is above and beyond. I would not take any of my 4 legged family members to any other veterinary as long as Dr. DeRusha and staff are around. Yes, I am partial because they have saved the lives of two of our cats and given us more time with them, but who would't be grateful for that. They are a must visit for anyone in the 380 corridor looking for a veterinary clinic!
Jon M.
19 Feb 2015
Love this place. We just recently moved to the LIttle Elm area and this place is right down the street. Needed to get the dogs caught up on their shots and though we'd give this place a shot. They ha...
Love this place. We just recently moved to the LIttle Elm area and this place is right down the street. Needed to get the dogs caught up on their shots and though we'd give this place a shot. They have done a great job with the few times we have taken our 2 bundles of joy. The employees are very friendly and make you feel very welcome. They definitely have a passion for animals and you can feel safe when they are fixing up your animals. We will be coming here from now on to take care of our pet needs.
S J.
25 Aug 2014
We moved to the 380 area three years ago from Ft Worth and felt such an allegence to our vet there that we've been driving all that way for our three dogs. Last month we had to say goodbye to our old ...
We moved to the 380 area three years ago from Ft Worth and felt such an allegence to our vet there that we've been driving all that way for our three dogs. Last month we had to say goodbye to our old man lab because of cancer. We decided it would be too painful for him to ride all that way, so we decided to have a hamburger party on his last day with him & say goodbye to him at this veterinary clinic. We spent all day with him and were so upset when we got there. The staff knew who we were when we arrived because of our red puffy eyes and had us fill out paper work ahead. We said goodbye and held him. We decided against the cremation because we just didn't have the extra money in our budget with a new baby due any day. A few weeks later we got a card in the mail from the vet with all the techs writing nice messages to us and a print of our dogs paw they had made for us. I have now framed it and it takes the guilt out of not being able to get the cremation done. We were so happy to have that last momento of him. We now have a new vet here for our other two dogs. Thank you for being so kind.
R G.
22 May 2014
I love this vet clinic. We found an abandoned duckling. It was in distress. Starving and dehydrated. Its could barely chirp. I thought I would be turned away with a rescue to find on my own. The ...
I love this vet clinic. We found an abandoned duckling. It was in distress. Starving and dehydrated. Its could barely chirp. I thought I would be turned away with a rescue to find on my own. The Doc took it in same day. They will feed and care for it until it is ready for release. I almost cried. True compassion lives at this clinic, the staff was very friendly. I was very pleasantly surprised. This is great I plan to pass along to all my friends. I can also bring in my cockatiel for its wing trim.
T J.
13 Apr 2014
We've had several people in our neighborhood rave about this veterinary clinic and decided to try it out. The staff is friendly and appointments are easy to set up. Unlike most vets we've been to, y...
We've had several people in our neighborhood rave about this veterinary clinic and decided to try it out. The staff is friendly and appointments are easy to set up. Unlike most vets we've been to, you don't sit in a room waiting a long time to be seen. The prices are also a bit lower than some we've been to in the area.Also, when we found a stray a few months ago the staff was very friendly when we brought it in to be scanned for a microchip. They even took down our information just in case someone case looking for a lost pet. Overall, the staff seems very compassionate and attentive to your pets needs. Will continue bringing our furry children to them.
Lauren G.
9 Apr 2014
I would recommend Dr. DeRusha and his staff any day of the week. They are always helpful and do the best job with any animal they see. They are also excellent with exotic pets which is hard to find i...
I would recommend Dr. DeRusha and his staff any day of the week. They are always helpful and do the best job with any animal they see. They are also excellent with exotic pets which is hard to find in a vet practice. There is no question that they are good at why they do and have a true interest in the well being of your pet.
Little jv jv
10 Feb 2014
My parakeet has been breathing fast some times whats wrong
Meagan M.
22 May 2013
I have never brought my dog here so I can't comment on that part of their services. However, a couple of days ago I brought in a small dog that was lost in my neighborhood. I found them to be abrupt, ...
I have never brought my dog here so I can't comment on that part of their services. However, a couple of days ago I brought in a small dog that was lost in my neighborhood. I found them to be abrupt, and lacking empathy of any kind. I was shocked and left to find this poor girl her home. I understand many people probably bring in lost animals to check for a chip.
blwillians
7 May 2013
I needed to find a vet close by for my cat. So I looked on yellowpages.com and found these guys. They were Amazing! Very professional, friendly, and truly interested in the well being of my pet! T...
I needed to find a vet close by for my cat. So I looked on yellowpages.com and found these guys. They were Amazing! Very professional, friendly, and truly interested in the well being of my pet! They got me on their schedule the very next morning! I would recommend them to anyone including family members! Great people!
Chris L.
17 Apr 2013
Dr. DeRusha and his staff are great. Maxx loves going there.
Scott F.
4 Mar 2013
Always very nice and very attentive to our pet. The employees are very friendly and outgoing and the Vet is fantastic. Our pet is no fan of any doctor but she doesn't seem to mind going here.
Jennifer B.
19 Jan 2013
We absolutely adore Dr. DeRusha at Twin Lakes. He does a wonderful job with our 4-legged family members and the prices are beyond reasonable. I will not take my little Jorge Posada to any other vet so...
We absolutely adore Dr. DeRusha at Twin Lakes. He does a wonderful job with our 4-legged family members and the prices are beyond reasonable. I will not take my little Jorge Posada to any other vet so long as we live in the North Dallas area.
Brandon R.
13 Nov 2012
I have to admit, at first I was a little apprehensive about going to the "Small Town" veterinary clinic, because I'm was used to going to the "High-Dollar" Vet in Frisco/Mckinney area. "Boy was I wron...
I have to admit, at first I was a little apprehensive about going to the "Small Town" veterinary clinic, because I'm was used to going to the "High-Dollar" Vet in Frisco/Mckinney area. "Boy was I wrong." I have taken my Boxer to the same Vet. with the same allergy problems for years and they just kept giving me steroid pills at a ridiculous amount of $$$ and it wouldn't help a bit. Finally my wife and I decided to take her locally and its the best decision we could have made. Immediately they had her tested for certain allergies and gave her some injections which quite honestly was a Steroid injection but was an approach we hadn't taken in the past. In the following days it was like we had a new dog. We have since gotten the test results back and now actually have a game-plan on how to avoid specific allergens. The best part is I don't have to take a loan out on my 401K to pay for the Medication! My only regret is I wish I had gone to them sooner!
PinkRibbons24
29 Apr 2012
I LOVEEEE this vet! they are WONDERFUL! we have never had a bad experience with them. I have 2 cats and a Mastiff that have all seen them and both of the vets are wonderful with our animals. They are ...
I LOVEEEE this vet! they are WONDERFUL! we have never had a bad experience with them. I have 2 cats and a Mastiff that have all seen them and both of the vets are wonderful with our animals. They are easy to get in to see, even on short notice (My Mastiff swallowed a Mango seed at 4:40 on a Wednesday, we called immediately, got in to see them and they had the seed out by 5:15). They are very reasonably priced and i don't feel nickle and dimed every time we go there. And as far as the roofer goes- here is NOT the place to complain about his insurance claim for a roof. They are Vets- and DAMN GOOD ONES at that. Trying to ruin their business by giving them a bad review, based on irrelevant issues regarding their veterinary practices just makes you people look like the ones who need to have a review written. DON'T LISTEN TO THE IDIOT ROOFER- THESE GUYS ARE GREAT VETS!
Jonny Carroll
16 Mar 2012
Notice the only bad review is from a roofing contractor who believe they breached a contract. really? You''ll try to hurt them on google places and talk about suing them, that's just silly, and if I'm...
Notice the only bad review is from a roofing contractor who believe they breached a contract. really? You''ll try to hurt them on google places and talk about suing them, that's just silly, and if I'm honest, it ticks me off. This place is amazing. I don't know how they stay in business because they charge so little and they have so many great people working there. I wish human health care was like this, haha, it's simply fantastic. I've been here multiple time with multiple dogs and I'll keep returning. Even the talking bird in the reception area is friendly :).
JamesJay
16 Jul 2011
I had to write a review after reading about the roofer. LOL! I have never written reviews before. I work across from Twin Lakes but like in east Texas. I decided to try out the clinic with my Shib...
I had to write a review after reading about the roofer. LOL! I have never written reviews before. I work across from Twin Lakes but like in east Texas. I decided to try out the clinic with my Shiba Inu when she needed to be sprayed. I met with the Dr first. He was very professional and I asked him lots of questions and felt good about trying him out instead of waiting till I got back home for my regular vet. My dog is very moody and does not like 99% of the people she meets. She did like the Dr and his staff. His staff did a great job my my dogs surgery. I will return. ... on the roofers. I am sure they were scam artist like most roofers I have met! Most try to screw the insurance company and maybe the Dr decided he did not want his insurance company to be scamed by the traveling storm chasers!!
Tiffany G.
10 Apr 2011
My family has used Twin Lakes for the last 7 years. They have taken the best care of our fur kids and will continue as long as we live in the area. Dr. D, staff, and family are very kind and have a ...
My family has used Twin Lakes for the last 7 years. They have taken the best care of our fur kids and will continue as long as we live in the area. Dr. D, staff, and family are very kind and have a lot of compassion and respect for all of their clients.380Living loves Twin Lakes!
Crandal
28 Feb 2011
Dr. DeRusha and his staff has always been OUTSTANDING to work with. they are always honest and forthright with how they conduct their business. I have and will continue to bring them my business. ...
Dr. DeRusha and his staff has always been OUTSTANDING to work with. they are always honest and forthright with how they conduct their business. I have and will continue to bring them my business. And having worked in the construction industry, you lose bids sometimes. I wouldn't act so childish and post such a response on a site like this and not even leave your name because you know it would just look poorly on you. And putting a roof on their building doesn't reflect on what they do with their business, which is taking care of animals - which they are fantastic. So shame on you.
TheRealTruth4
8 Feb 2011
Dr Randy DeRusha and Dr Donald Bray have broken their word and are about to breach our contract without cause. We are going to have to sue Twin Lakes to enforce a contract that Dr Randy signed to eng...
Dr Randy DeRusha and Dr Donald Bray have broken their word and are about to breach our contract without cause. We are going to have to sue Twin Lakes to enforce a contract that Dr Randy signed to engage us to have his location re-roofed. We spend money and lots of time preparing for the insurance adjuster as we said we would and when met with the adjuster as we said we would and then had the adjuster agree with our position as we said he would do. He was very happy with the news and then the insurance check came and we were told they would be using someone else even though our contracts state if we are successful in getting the roof replaced and you use someone else we are owed liquidated damages. Dr Randy first told us that the references we gave him were not checking out and later admitted he didn?t read the contract and shouldn?t have signed. Which is worse a doctor that lies or doesn?t read papers he signs in either event we found him deceitful and his wife for some unknown reason very rude to the female sales person who is a single mom just trying to feed her kids NOT get a date with your husband. We will have our day in court but this is how these people operate so be warned they have not been honest with us and there is an old bird saying.....if it acts like a duck and walks like a duck it?s probably in the duck family.
noahsark1
3 Aug 2010
This doctor was wonderful and took time to explain everything that he was looking for when examining our hamster. He offered different options for health care. He has an approach of doing what is be...
This doctor was wonderful and took time to explain everything that he was looking for when examining our hamster. He offered different options for health care. He has an approach of doing what is best for your pet within your budget, but he will also explain benefits as well as risks. He was also wonderful with my young son as the doctor would take time to include him in the discussions. The atmosphere is friendly and the clinic is more like a house than a clinic. The have a clinic bird too. I really expected to come across Dr. Doolittle in the waiting room. SMILE. The staff is knowledgeable and caring with the pets. The doctor handles any pet with confidence. I recommend this doctor especially for exotics. He knows his stuff.
Jordan Smith
3 May 2010
Dr. DeRusha and staff were kind and patient with my dog and his prices are fair. He is also very knowledgeable. I look forward to doing business with him in the future.
lawjen
5 Jan 2009
I love Dr. DeRusha! he is always available whenever you need him! the staff is so friendly. I lwould 100% recomend twin lakes!
ajd6273
13 Jul 2008
Dr. DeRusha is the DVM 's answer to human medicine. Polite, caring, patient, and a Professional.Its not just a job to Dr. DeRusha, its a way of Life. The animal is His patient. He treats them with th...
Dr. DeRusha is the DVM 's answer to human medicine. Polite, caring, patient, and a Professional.Its not just a job to Dr. DeRusha, its a way of Life. The animal is His patient. He treats them with the upmost respect.
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