LOVE this Vet!!! Dr. Meyer has only given gentle love, and compassionate care to 3 generations of my furbabies. Least expensive vet I have found in Austin, yet, quality, understanding, and profession... Read More
LOVE this Vet!!! Dr. Meyer has only given gentle love, and compassionate care to 3 generations of my furbabies. Least expensive vet I have found in Austin, yet, quality, understanding, and professional care are always still there!!! Dr. Meyer is brilliant, and sharp as a tack. He calmly listens without interrupting. In a handful of instances, he has educated me, and also acted as my therapist. His gentle nature and concern, can't be beat! One of my dogs had surgery (at an emergency vet clinic), and immediately had complications. Even the emergency vet, who did the surgery, was too busy to see her!!! WHHHAATTT???!!! I spent hours calling vets all over Austin. My deaf damation cried, moaned, and laid against me, shaking in pain. Pongo never made sounds or barked, so I knew she was suffering greatly! I was desperate to help Pongo live!!! Every vet I called, said they were booked and refused to see her!!! I called Riverside Vet and they too said they were booked, but they asked for all her information and put me on hold. When she came back on the phone, she said come in immediately and Dr. Meyer will see her when you get here!!! Dr. Meyer did see her immediately. It took no time for Dr. Meyer to chill out her out, reducing her concerning symptoms and once relaxed and pain free, she was able to eat and drink normally! THANK YOU DR. MEYER!!! That's just one story out of many! I LOVE YOU RIVERSIDE VET!!!
If there is one Con, here it comes. I wish you had more staff available, for any business purposes. The front counter help are highly efficient and knowledgeable, yet I believe that if you hired at least 1 more person for the overflow, to answer phones, that may help us all out! Your front office employees are fantastic, however, they only have 1 voice and 2 arms. They get slammed with customers. When I call, as a customer, the time spent on hold is unacceptable. Our family has been faithful customers, for many years, long enough to see that they are working diligently, and they, can, and do, achieve multiple tasks continually! They work hard and are still polite! I know both new and old customers hang up because of long wait times. I, too have been frustrated and hung up the phone. I know space is limited behind the counter, but please consider hiring someone who can take the additional wait times away. This request is just a suggestion from a happy and satisfied customer! Your office would run much more efficiently if you had another thinking octopus. You're business is based on customer and phone service, period. Researching and making appointments online and is still infancy, and difficult for some, ultimately. To be put on hold for long periods of time, is not acceptable. I would bet money on it, that your business is losing customers, due to being put on hold, for to long. Changing that would make your grade go from WONDERFUL, to AMAZING!!! Read Less