Livewell Animal Hospital Of Austin

We've been taking our dog to LABAH for a decade now and are very happy. Everyone is really nice and professional. Their hours are great so we never have a problem getting an appt. And our dog is growing old. All the things you want from a veterinarian. Read Less

This place is the best! I chose it because my parents and other friends also come here, and because they have been around for a long time and know what’s best for Austin pets! The vets are incredibly friendly and obviously knowledgeable, and the technicians/front desk people are equally kind and helpful. They don’t just put up with me inundating them with ridiculous puppy questions, they even welcome it. Love this place! Thanks for taking care of my pup. Also my dog loves coming here! Read Less

I would give ten stars if I could. They treat my five dogs like individuals, remember them and love them each and every visit. The doctors will get on the floor with your pet, if that’s what it takes and they and the techs - especially Leni - are so kind and thorough. The front desk staff are also friendly, efficient and welcoming. Would never go anywhere else. Read Less

I've been taking my dogs for a number of years to Lake Austin Blvd Animal Hospital. All the vets have offered first rate service, but special props to Dr. Kelly, Dr. Honeycutt and Dr. Spitz. They are awesome and my dogs Boone, Aussie and Pee-Wee love them too. Read Less

I've been using Lake Austin Blvd Animal Hospital for about 25 years. They've always provided my cats with fantastic care. The vets are wonderful and the techs and check-in and check-out people are too. Read Less

We're first time dog owners who adopted a very nervous/anxious 3 year old schnauzer mix. The people at LABAH have great availability and were able to schedule us for our first wellness visit at a time and day that was convenient for us. The staff handled our nervous dog with extreme care and compassion. They took measures to make sure she was comfortable with the office and staff. The experience was very much focused on her and her needs. It helps that they're located in an old house, so the office has a much warmer/inviting feel than a clinic in a strip mall. Because we're first time owners Dr. Ally took 10-20 minutes to talk to us about general care, offer advice, and answer our questions. Overall it was a very pleasant experience, and we intend on continuing to use LABAH for Smidgen's care. Read Less

This is positively the best small animal veterinary service available anywhere! The veterinarians and technicians at LABAH are thoroughly professional, knowledgeable, and always kind to the animals receiving treatment. I admire the dedication of the entire staff. Read Less

Staff is very friendly and efficient. The vets are extremely competent and treat your pet like their own. This group loves the animals that they treat and really care about providing the best experience for you and your pet. Read Less

Unfortunately, after 12 years, I have to find another vet.  Their vet's are fine, but the front office is run poorly.  I attempted to make an appt yesterday and was assured I would be called back.  The receptionist was confused and unable to speak with the vet to ask a simple question regarding my visit.  36 hours later, still no return call.  The ownership of the clinic needs to work on its business practices because this is at least the 4th time there has been scheduling conflicts etc in the past couple of years.  Remember, this is still a customer service business. Read Less

I took my 15 yr old cat in for an appointment that was originally for an eye infection and wound up leaving an hour later paying $408 for blood work, fluids, and medication. The prescription dosage was wrong & I received a call the following morning asking me to bring my cat back in for blood work b/c the sample was botched. Originally, the vet tech was accommodating & even offered to send 2 techs to my house to draw the blood again due to my extremely busy schedule & the large amount of stress it causes my elderly cat to visit the vet. I wasn't home all day b/c I was working so I agreed to bring my cat back in after work but warned I had no time to wait. I rushed to the vet only to wait for 45 min while the front desk gal, Chelsea, was extremely rude and yelled at me that I could leave if I wanted to but that otherwise I would have to wait longer and that the botched blood sample was not the fault of the vet but rather the lab it was sent out to. I've brought my cat here for years and this experience definitely convinced me to never come back. Chelsea needs a course in customer service and perhaps a lesson on how yelling at a client doesn't encourage further business. I'm furious that I have to put my senior cat through the trauma it causes him to have to revisit the vet, especially for blood work & that after spending $408 that there was nothing but a snippy attitude and no offer to correct the situation by refunding the money for the blood work or even an offer to make sure the prescription was corrected for the medication...instead just an offer to fill another tube of the medication for an additional charge. Read Less

Great vet, they really care about the animals. We have never had issues getting last minute appointments and never had to wait more than 5 mins to been seen after getting the. Our dog loves going here and they know her well. I am only give 4 stars because it is more expensive than other place we could bring our pup. Read Less

Dr. Spitz is the most compassionate vet I have ever met. He takes his time with each animal and truly loves them. He looked over our lab for many years up until the end at the old age of 15. It was a moment we dreaded and throughout the process they were incredible. The WHOLE staff there was amazing year in and year out and especially at the end. They always reviewed the lab work requested and the charges associated with it. We trust them in every aspect of our animal's lives. Read Less

We took our lab there for many years all the way through the end at 15.  The staff there cares and if there is a wait sometimes it's only because they don't rush clients.  They always pre-explained charges and never pressured us.  At the end, I was amazed at the compassion they showed.  Each and every staff.  I don't have enough great things to say about Dr. Spitz.  All of our animals will go there from here on out! Read Less

A truly amazing clinic. They take such good care of my babe Mia. All of the Doctors are great as for the rest of the staff! I couldn't imagine going anywhere else! They all care so much about our fur babies! Read Less

These folks are the best; Dr. Spitz is incredible, compassionate & brilliant, and leads an excellent staff of vets, clinical staff and front desk staff who are just a pleasure to work with and who are there for you in your times of need. Hearts & smarts. Read Less

I've been bringing my cat here for a few years now, even though there are tons of animal hospitals between where I live and there. All of the doctors and techs are awesome! I also love that they don't declaw! Read Less

They were there for us when we needed it. Our cat had been bitten by a snake and was having very weird mouth behavior and erratic breathing. We rushed to the facility, dead snake in tow, and got our cat looked at. Turns out the snake was not venomous as we had thought, and she was just really excited and freaked out. All good .. The only ding on this place is that it was $100 to have the cat looked over. No drugs were administered, nothing repaired .. It just seems like a whole lot of money for the assessment. It costs less to have my car assessed. To the LABAH If you could keep the costs down for these types of exams or have special pricing when nothing is wrong, that would really help. Also, I found it very confusing in an emergency situation to know where the location was. The facility was not actually ON Lake Austin Blvd, and turns out was way south. All of this was hard to look up on Google and Yelp, and even the website. In emergency situations, this stuff needs to be crystal clear for us patrons/customers. Did it work out? Yes, thankfully. Could it have been better. Yes. Read Less

Just now able to write you a note of thanks for everything you did for my elderly dog, Willow. Her LABAH family was so good to her and so patient with all of her weird granny dog growths and ailments. I'm thankful we were able to say goodbye to her at LABAH. It's never an easy thing, but it's where I hoped we could be at the end. Read Less

I used these folks for a few years and my assertion is they are way too expensive, they never run on time, and often they have technicians doing work who are unqualified to handle animals ...many are in training. My last visit I had a cat with a bad leg ...because the technician didn't know how to handle my animal it jumped 3 feet off the table... With its bad leg to the floor ... I was horrified and the technician scampered from the room without retrieving my cat to get someone else to help because they were clueless on what to do ...That was the last time I went to these folks.Read Less

On Friday my babes got out of the yard and were found at LABAH. They took them in, called me, and kept them safe till I got there. I am always welcomed with a big smile and sweet conversation. Thank you for taking care of my Stellaluna during her recovery and laughing off when my Lokis marked your dog bench. I love this Vet hospital! Read Less

Love love this place! They have great and convenient hours so you don't need to take any time off work. I have seen 3 different vets and all are so friendly and helpful. The office also calls a few days after coming in for a problem to check in on your animal. They are so caring and very helpful. I have gone after 5pm for each appt and have had less than 10 minutes of wait time. I think that they have improved since the reviews written about their wait times a few years ago! I had no issues with it. I would definitely recommend them! Read Less

I can not express how much I LOVE this clinic! Anyone who knows me is well aware that I have high expectations of my vets (after spending years in the industry myself)! Lake Austin Blvd is truly a blessing! My little dog was having endless issues and I was worried for a moment that I was going to lose her, not only did Lake Austin Blvd help fix my little baby up while simultaneously keeping her treatment low invasive but they were also very communicative and truly cared about the health of my pet! I will never go to another vet and HIGHLY recommend them! Read Less

I absolutely love this Animal Hospital. Not only are they amazing with my little boy, but they are always so incredibly thorough. They are consistently able to get him in to see the vet, even when its last minute, and their facilities are so clean but very welcoming at the same time. So happy to have found them.Read Less

If you can't make them an everyday vet, they are EXCELLENT if you need a second opinion. I live on the north side and as often as I was taking my geriatric Mastiffs to the vet, I couldn't deal with the traffic. I had a perfectly reasonable vet in Hyde Park.BUT ...I had a foster dog, an English Mastiff named Murray. Murray got free care from the Rescue, but we just couldn't solve his upset tummy. I mean, my backyard looked like a pudding factory exploded. Finally, my friend suggested I take Murray to another vet and pay for it, as the rescue vet was probably understandably overwhelmed. The head of the rescue suggested LABAH since she used to work there. Dr. Spitz looked at Murray and really spent time with him. Decided we didn't have time to troubleshoot, we were just gonna hit him with every solution at once to stop the runny poo. However, the real problem was the two torn ACLs that no one had discovered.GOOD. LORD. HOW DID EVERYBODY MISS THAT?!At this point, Murray was my dog and Dr. Spitz is where I go when I need a second opinion.My Bullmastiff, Lola, seemed to be going to the World Record for Oldest Bullmastiff. Which is awesome, but terrifying. You can't tell if this is a symptom or, well, just something you gotta deal with when your dog is 11 (with a life expectancy of around 7). Being a stoic dog, I worried she was hurting and not showing it. At the same time, I wanted her to have as long as possible.Near the end, LABAH fit me in when I didn't know what to do. They had to help me lift her out of my car. Of course she then returned to herself by the end of the visit, but they didn't make me feel like I was crazy, although at that point I probably was.SO when she was almost 15, I took her in because (as usual) something just wasn't right. This time, another vet noted how pale her gums were. After all I'd been through with Lola, I didn't pay that much mind. But the vet was on it. She was really paying attention to my girl and the gums were the clue to the masses in her spleen.And I have to mention the desk staff. Sweet. Understanding. Bent over BACKWARDS to help Lola and I. Even the other clients were wonderful during this time. A man who was there to put his dog to sleep helped me carry a giant bag of food to my car.If you get stuck, and have a condition that no one else can solve? Go see Dr. Spitz and the other vets at LABAH. They are Navy Seals. Or is that the A-Team? Either way, LABAH makes a plan come together. Read Less

I adopted two cats from APA this summer. One was over a year and did not require vaccinations (APA took care of them). I went in for my complimentary wellness exam and everything was great. Then I adopted my second kitten and came in for vaccinations and a wellness exam, which was fine. Then a month later I come in for my kitten's rabbis shot. They did another wellness exam without telling me and charged $50 even though he just had a wellness exam. During the wellness exam, they checked his fur for fleas. They found a white piece and the tech and dr. Went back and forth trying to decide if it was worms. The tech said it looked like ramen noodle and asked me if I eat ramen noodles. I said no, but she insisted it was noodle stuck in my cats fur. So they said he was fine. I told them my kitten was constantly hungry and had trouble breathing sometimes. They said it was typical for a kitten and probably allergies. I described very smelly poo and they recommended a different food. I left a little skeptical but trusted their expert opinion.TWO MONTHS later I find worms on my cats rear-end! So he's probably has had them for 2+ months! Now my other cat has worms. I paid an $50 for them to do a terrible check up. My new vet explained the hunger, breathing and smelly poo are all related to the worms. We are not going back. Vets should be able to determine if something is a noodle or a worm especially when I'm describing symptoms related to worms! Read Less

I'm a huge fan of this place! For reasons that will soon become apparent, my cat is likely not a fan...I took my cat Biggie here last month for an annual exam and shots. The vet I saw, Dr. Kelly, was great, as were the vet techs. A couple weeks ago, I came home to find Biggie in distress, wandering in and out of his litter box, unable to pee. I had two concerns: 1) I hope my little dude will be okay, and 2) I hope my bank account will be okay. I know firsthand just how expensive emergency vet visits can be. I called LABAH at 7:00 am, and they were able to squeeze me in for a 7:30 am appointment with Dr. Wilson. Yay! The vet did an examination, and luckily, pretty much everything seemed to be fine with him (other than the weird litterbox behavior). However, they needed a urine sample, so the vet needed to keep him there until he peed. They gave him sub q fluids, but he refused to pee for them...for 12 hours. Shortly before they closed that night, the vet had to get his sample the hard way...by sticking a needle directly into his bladder. Ouch! This is why I suspect I'm a bigger fan of this place than he is. Sidenote: The second I arrived home with him, he went straight to his litterbox and took what might have been the world's longest pee. Sigh.At this point, I arrived to pick him up. I was petrified of how much this ordeal was going to cost...an exam...12+ hours at their office...fluids...getting pee directly from his bladder...and some medication. I fearfully asked the desk "How much do I owe you?" IT WAS $180. FOR THE ENTIRE DAY. I was expecting easily 2-3x that much. My plans to live on ramen for the next month quickly evaporated. Yay! I did opt to have them run a thorough urinalysis on him, which was an additional charge, but the vet made it clear in advance that the test probably wasn't necessary. In the end, he was diagnosed with cystitis. Anyway, I really can't recommend this place highly enough, for both routine visits as well as emergencies. Bonus: they're open late during the week, and are open during the day on Saturday. Read Less

There are several doctors in the practice and all are excellent quality. The vet techs and front desk staff are super professional and really know how to make the vet a positive experience. My dog is always excited to visit! As for price, the vet is going to be expensive no matter what. If you need low cost vaccines or heart worm and flea treatment, try Emancipet.Read Less

If you want a team of professional vetenarians for your pets, visit LABAH!.This is my 2nd review, my first was glowing as well. I do not understand the negative reviews, but I am in the service industry as well, and there are some clients a business can never please-no matter what you do. I read some of those atrocious reviews, and these people are probably never happy with anyplace they visit. I have been a client of LABAH since my first little doggie, Schnitzel, then I got little Lucy. I do not like to trust my little darlings with just anyone. All the doctors are very respectable and extremely knowledgeable; and do you all remember when the little dog came in abused from his owner; who took this dog in and cared for him and paid for his medical expenses? LABAH.Read Less

I have noticed a few other posts on here about hidden costs. Took my dog in for a well visit and asked for a quote. ~$125 is what I was told on the phone. When I went to pay the total was $338 for a healthy dog visit. I can't imagine how much it would cost if my dog was actually sick. For rich people this is probably the right place. For a normal person in a bad economy there is no way I can afford to go back. Read Less

I have just arrived home with my pup, Walter, who has been shaved and shaped in a stupid, prissy little cut I specifically asked that he NOT get. The groomers mixed Walter up with another dog, realized it and didn't charge me. As if that settled the score. The last time I went to Lake Austin Animal Hosp I asked for Beverly as a groomer. She was great. This time I got somebody else, Rachel, I think. I didn't even recognize Walter when they brought him out. When I called back to complain more, the girl at the desk said, I don't know what else we can do for you ma'am, and hung up. DON""T GO HERE!!!!!!!! ( PS I only gave them a star because it is required. My preference would be minus 5) Read Less

Lake Austin Blvd Animal Hospital has very good staff but some of the newer vets there are less then friendly with their customers. I have several animals under treatment and its frustrating to talk to a vet that can't take 5 minutes to discuss the animal. The don't always visit with you and your pet in a room. They take your animal to the back and then the vet either calls you later or in many cases, they have the lab techs present a brief summary of the diagnosis, often without the opportunity to ask any questions. Although I believe they are progressive and knowledgeable, I had a very bad experiences with two of their newer vets. Recently, Dr. Silbers called me to discuss the treatment options for a stray kitten I brought in. Dr. Silbers wanted to run a series of tests including testing for presence/type of ear mites. I've been around the block and seen and treated ear mites so I questioned the need. She could not explain how testing would change the treatment, but she stated that it was not her policy to treat without testing. I tried to ask her if there were options given my limited budget. I had not choice but to decline the test. I will have to treat her at home as I have done in the past. When I went to pick up the kitten they had also failed to administer the dewormer. Lastly, with their dramatic increase in cost, I just can't afford to go there anymore for such lousy service. I do like their flexible hours and their staff is generally very nice but overworked. I just wish their vets had more empathy for their customers. I have decided to take my kitten to another vet. Read Less

I never write reviews...and I only signed up for the specific reason to say that whomever wrote that negative review...definitely has a personal issue going on with someone at this vet. I live clear across town and have chosen LABAH as my one and only vet of choice. The staff genuinely care about/for your animal. Everyone working there is positive and attentive. In the negative review, the author stated that the place wasn't clean...? and about the bad wood floors? what? that is what i love about this place as well...It doesn't feel like a regular vet clinic...it has more of a ""home"" type feel to it. Anyway...I won't go anywhere else, and I have not one negative thing to say about LABAH.:) Read Less

staff is very unorganized(especially on weekends) and at times rude including dr. spitz, and fees are outrageous. seriously how many people have pet insurance? i also feel LABAH needs to invest a bit of their profits in the hospital; the wood floors are pitiful and potentially dangerous, in general the place is very dirty and not hygienic, driveway is in terrible condition. $1400. dollars later i will definitely shop around next time! Read Less

I'm quite puzzled about the terrible reviews below. Perhaps they had a few bad employees and had some turn-over as a result? Maybe they don't appreciate the 'colorful' personalities that work there? I'm not sure but I have been taking my dogs to LABAH for years and really apprecite the amount of care and compassion that goes into my pets. I've had outstanding experiences with Dr. Spitz, Dr. Jefferson and Dr. Wilson. I believe their medicine to be highly progressive and thorough. The rest of the staff has always been so kind and friendly to us! My dogs always get lots of kisses and attention when we're there. Even when I had to unfortunately put my sweet dog to sleep a few years ago they equipped us with a bed and bowl of ice cream for our pooch before we had do do the deed. They also didin't even charge for the euthanasia and made us a clay paw print...how sweet! I really adore the quirky staff, the old house that the clinic is in and have NEVER had a bad experience there! p Read Less

I have been there three times in the last month with different pets. The Staff (not including the vets) are TERRIBLE... 1. they are disorganized 2. take forever to greet you 3. can never find your papers/ are constantly confused I went in for a test that should take 10 minutes. After 1 hour, someone comes out and said she did not know what test I had been waiting on.... I am not sure how any place can be so disorganized Dr. Spitz was an excellent vet, but other than that, the place is dreadful. I had seen a previous vet there, who did a really SLOPPY exam, not thorough, charged me for tests that I don't understand why they ran, and one that I don't think they could have (since there was no FECAL MATTER on the scoop to test for!) Dr. Spitz, who I would highly recommend to anyone if you did not have to go through his staff to get to him, should fire the slew of incompetent help that work there. As far as I can see, DR. SPITZ IS THE ONLY STAR AT THE PRACTICE I do realize there are other doctors, but the STAFF ON THE WHOLE ARE USELESS! Read Less

I have now been to Lake Austin Blvd Animal Hospital 5 times. I read all of the wonderful reviews and wanted to give them a try since it was more convenient to my home than my other vet I've been to. Everytime I have been the people at the front desk act as if you are invisible. I have stood at the front desk everytime for at least 5 minutes (while people are sitting at the desk) without being acknowledged. They have also messed up twice with different appointments I have scheduled for and don't even try to correct the problems. Everytime I have taken my dog for a checkup, I have had to wait for AT LEAST 30-45 mintues after my appointment time before being seen. I recommend you stay away. I will NEVER take my dog back there. We will be going back to the old vet across town that acknowledges our existence. Read Less

Terribly disappointing. While the doctors themselves were pleasant, the staff and overall experience leaves much to be desired. Customer service includes a healthy amount of pressure to purchase products that don't seem all that necessary (and in fact were not, as my next vet confirmed). I was also misled over the telephone as to what tests had truly been performed on my puppy during his last physical exam, and then promised a follow up phone call from the doctor, only to never hear back from them. Overall, I felt like a faceless customer with a credit card. Not recommended. Read Less

i have been going to LABAH for 11 years. ever since i got my first puppy. dr. spitz is THE BEST. if anyone has had a bad experience here, i would suggest that bad experiences happen from time to time anywhere. personally, i've never had a bad experience. all care my dogs have received has been motivated by utmost concern for the animal. dr spitz explains everything (he even gives info to questions you didn't even know you had) and it's obvious he loves animals! we just got another puppy and there was no question in my mind that LABAH would be our choice, even though we've moved a little farther, it's worth it knowing that she will also receive the best care possible. just like her sister has :-) as far as his staff, they are always ready for us. there was one time when the doc was a little late, and that was because he had an emergency issue with another animal. i don't know about you, but if i was the owner of the animal who needed emergency treatment, i would be so very thankful that dr. spitz knows how to prioritize! so we waited an extra 20 minutes...it was no problem. since they are located so close to the hike-and-bike, we just went for a little walk. no. big. whoop :-) when my 1st dog had a cracked tooth and i was a poor college student, dr. spitz gave me a nice discount. i wouldn't have been able to afford it otherwise, and that tooth HAD to come out! bottom line, they're true professionals, they love animals, and they treat each animal as they'd treat their own. Read Less

I started seeing LABAH in 1999 and would never go anyplace else for my doggies' medical attention. The entire staff is professional, caring, and very diligent. I feel very comfortable leaving my pets in their care. Each person treats my pets like family. Costs are never a concern for me with my pets' care, but the prices have always been v. reasonable. Dr. Spitz doesn't recommend services that my pets don't need at the time. The clinic always reminds me of when annual checkups are due. I recommend LABAH to everybody with a pet. Thank you LABAH for being the best!!! Especially Dr. Spitz. Read Less

my dog died recently. Roger. we had to put him down. he was old and it was his time and i knew i didnt want him to suffer but he was my best friend for 12 years so it most certainly was not a happy time for me. he had been a patient down there for a few years and was always happy to go there because everyone was so good to him, he felt comfortable & not anxious like at other vets we have been to in the past. the entire staff was amazing when he died. Dr spitz in particular i would like to thank. best vet ever. He was always very concerned with Rogers health but made both him and i feel comfortable and confident about the best course of action to take. he also only recommends things that your pet really needs for his age or location or condition. not all this 'well, lets try this or this just in case' like i have had at some other vets. the prices are reasonable and i trust with them that i wasnt paying for products or services we didnt need. his illness happened very fast and they said this is what is best for your dog, we should put him down now. and then they left me alone with him so i could say goodbye and let my friends who also loved him come down and see him to say goodbye. and they were all so respectful of my grief and professional and caring at the same time. and my dog was calm right till the end.and after they put him to sleep i sat on their floor with my dog and howled like a baby and they were completely cool with it and made me feel like that was all just ok. and then they called later to see if i was ok and sent a card as well (which i just found and so am moved to write this review so you all know). they are all very sweet and professional and i recommend them to everyone i know who has a pet. and they all eventually thank me for recommending lake austin because they love going there so much. so, this is the place if you want a vet that actually 'cares' about your pet as well as heals them. Gold stars all round. thank you. Read Less

I will state that other than Dr. Robert Spitz, himself, the other veterinarians at this practice are above-average in almost all ways. Great bedside manner, communicative, creative and well-educated. I especially praise Dr. Ellen Jefferson and Dr. Leslie Wilson. You can see Dr. Jefferson through Emancipet for vaccines, spays & neuters at a subsidized cost. These doctors make the clinic. However, the mismanagement and shady business practices have led me to never recommend them again to anyone. More often than not, you will have many added extra costs in the total bill at this vet clinic. Besides the price another complaint I have is with the cleanliness of this clinic. It is in an old house along Lake Austin Boulevard which is cozy and quaint but does not allow for the most shall we say sanitary conditions; dust, caked on floor gunk, and erroding wood floors compromise the sterility of this hospital. Lastly, I have to say that another vital reason for my ""un-recommendation"" of this clinic is the fact that the owner's (Dr. Spitz) dog almost bit my mother when she was trying to use the restroom on one occasion; I also had actually seen him bite other clientle and/or employees on other occasions. This is not appropriate for a vet clinic, period, let alone one that caters to families with children. So if you plan on taking your business there beware of the owner's dog. All in all I believe you can find another vet clinic comparable in quality that is more affordable and managed effectively. Thank you for your time! Read Less

These guys go above and beyond! We had a sick little pup and they took him late in the evening even though they close at 9. They were so great to us and more importantly to him. He was with them everyday for a week and they all got so attached to him and loved on him all day. They were willing to do whatever it took to keep him comfortable and alive, but they did not presure us into anything that we weren't sure about. The ultimate topper for us was that they sent us a card about a month after he was put down letting us know how much he ment to them and how sorry they were for our loss. They went above and beyond and we will never go anywhere else. They are god sent vets and people... Thank you LABAH. Read Less

I've been to 3 vets in Austin, and by far, this group was the most helpful, friendly and knowledgeable. My friend, who has worked as a vet tech all over town, recommended Dr. Spitz. Although I had to wait 2 weeks to see him, I was just fortunate that he was still taking new patients. My animals are my life, and I had yet to find a good vet in town until I saw Dr. Spitz. He was very knowledgeable, helpful, explained things in an ""elementary"" language, and very patient with my animals. His easy-going, laidback, witty personality made a usually tough visit, very easy. Not to mention, his prices were extremely reasonable for the amount of time he invested with us. I would HIGHLY recommend Dr. Spitz to anyone looking for a good vet - you won't be let down! Read Less

I've been to Town Lake for years. (and have used various vets that work there) I've been to quite a few clinics and each experience was different. Some people may encounter a bad day at a vet's office due to issues going on. But with Lake AUstin, it's never been a problem. I've brought in my own dog for various issues and they will call me a week later to make sure her med's are working and that she's doing well. They are usually busy, being the location and the only good vet around... PLUS, I have an Animal Care business and will, without hesitation, take my clients pets there, and have even had clients switch because their own vet wasn't thorough enough. I give them a 'thumb's and paw up' from me and my pets. Read Less

I arrived for my appt. (new patient) which was for unexplained limping/pain in my dogs hind legs. Check in and paperwork fill-out occurred without a hello or introduction. No eye contact or use of names. After 25 minutes I asked if I had the correct appt. time. Yes, they told me the Dr. was running a bit late with an emergency but if I saw another Dr. it would be a few minutes. Ok, so I agreed to see the other Dr. After 20 minutes I was still not seen. Their explanation - they thought he was going to be ready but he wasn't. I was frustrated at their lack of up-frontness about the timing. If I had know when I arrived, I would have chosen to come back another day, not sit and wait for an hour with a shaking, nervous dog. They explained defensively that they do emergency work. Yes, I said if you could just let me know what's going on without me constantly having to ask why is it taking so long and why is everyone ignoring me. Being defensive, unhelpful and disrespectful of my time is one thing, but to make an appt for my dog who is in pain and then have him subjected to intense stress in a vet's office like that is not ok. I left without being seen close to an hour after my appt. time. They were unapologetic, defensive and rude. The vet I saw 2 days later was amazing. They used my name and my dogs name when talking to us, they made eye contact, they explained what would happen next and what to expect through every part of the visit, were punctual and gracious and had much nicer and safer area to wait with your pet. It felt awful to have an appt for an animal that was in pain and have him be stressed and nervous for so long and for that clinic to have such inablilty to deal with those customers in such situations. Don't choose this place. Get out the phone book and call and talk to the staff. Ask them how they deal with emergencies that occur during appts. Pay attention to their phone manner (are they impatient or terse on the phone - be warned) Read Less

I went to see Dr. Jefferson at Lake Austin Blvd. Animal Hospital and was immediately impressed by her friendly and caring bedside manner. She and the staff were very educated and ready to listen. I would definitely recommend this vet to any pet owner. Prices were also very reasonable. Read Less