North Austin Animal Hospital

We love the folks at the North Austin Animal Hospital -- they always take such good care of our beloved guinea pigs! We always board our pigs there and really appreciate the extra steps they take to ensure both boys are happy and healthy when we return. Read Less

Dr. Judd is awesome, brilliant, friendly and genuinely interested in critters and their over-all health and wellness! Very warm and positive feelings about her and this clinic, they have been with us through hard times and are just outstanding. 💗 Highly recommend, 10/10. Read Less

Best vet care in town. Comprehensive care with attention to prevention to maintain health. Everyone is interested in your animal from the vets to the techs to the staff. They provide wonderful care for my dog. Read Less

Our cats and dog are all seen here, and we love all the doctors and staff! We also foster rescued kittens, and everyone is so helpful and caring with each new litter we take in. Can't speak highly enough of them! Read Less

To say that I was pleased with my visit would be an understatement. I was completely blown away and am incredibly thankful towards the Saturday staff at Austin Animal Hospital. I brought my precious pup in after getting hit by a car moments before, and they did not miss a beat. I don’t know what kind of slow, disinterested service I was expecting but they jumped into action instantly. They cared for my pup promptly, kindly and professionally. I was treated equally as well, with my frazzled nerves they explained each step and kept me updated throughout their initial exam. I did not have a primary veterinarian until now, but you bet I’ll be bringing my pup back here. Oh and very cost efficient!! After meds, X-rays, splinting and a short stay for observation I am not walking away with empty pockets, which is a huge plus because I had no way of shelling out the big bucks. Read Less

I found an injured squirrel in Walnut Creek Park. North Austin Animal Hospital allowed me to bring her in and were so gentle and treated me and the squirrel with such kindness and understanding. They didn't have to take the squirrel, yet they did because they care about animals. I highly recommend this place. Read Less

This place isn't bad, but I feel that my pet has been needlessly stressed out and that appointments aren't spaced out as much as they should be. Compared to what my family pays it's pretty expensive for a basic checkup. They don't ask a lot of questions about animal care. That said, they do take new pets/ new pet owners and the location is central. Front desk staff is friendly. Read Less

Great staff and welcoming environment. The Drs are very informative and straight forward with everything and care about your pets. (Which is surprisingly hard to find these days) Lemon and I will def be coming here more often. Read Less

The front office staff and Dr. Chad Harris are very intelligent and kind people who have helped me and my multiple of my animals. The whole staff is focused on the care of the animal, they are very honest and are not out to make money on their clients but instead aim to have a healthy reciprocal relationship. The staff are very knowledgable about many exotic animals. Read Less

I can't express how great this place is. We are transitioning, since our vet of forty years is in the process of retiring, and only offers wellness care. One of our cats had a very acute emergency issue last week, and we brought him to these folks. They were so motivated, so concerned, so on task, so knowledgeable. And they saved his life. I can't imagine there is a better place out there. I just wanted to spread the word. Read Less

Where do I begin? Dr. Judd and her staff took such amazing care of our snake, Apollo, who we noticed was very ill last weekend. On Monday they admitted him and immediately started testing to determine why he was so oddly swollen and dehydrated. They gave him meds and bathed him twice a day, and kept him there so he wouldn't be stressed going back and forth to our home each night. They kindly gave us advice on what we needed to be doing differently at home, without making us feel badly for not caring for him correctly (we just didn't know). He quickly started getting better and they kept him until yesterday, when he was ready to come home! My 11 year old son would have been devastated if Apollo died. Thank you so much!!! Read Less

I've always had a good experience here with Dr. Harris and his staff each time I've brought my dog 16 year old dog Rusty, who has arthritis, in for his exams. HOWEVER, there are SERIOUS, ongoing issues when it comes to getting his prescriptions filled each month for the meds that he takes daily. They dropped the ball this past weekend and did not reply to the fax that Walgreens sent over for a refill, and therefore, Rusty was out of Tramadol on Sunday morning. Well, I panicked, concerned about withdrawals, since it's known to be highly addictive, and everything I've read about it says that you should wean off of it and not stop taking it suddenly. So after driving over to Walgreens and being informed that they never received a fax back from North Austin Animal Hospital approving the refill, and trying unsuccessfully to reach someone by phone, I showed up at the vet's office and knocked on the back door. A kennel staff member answered the door, was very helpful, reached out to the doctor on call, and kept me updated throughout the afternoon. But alas, she eventually called and told me that Dr. Judd refused to refill Rusty's meds until (this morning), although it would have only taken her one quick phone call to help me keep him comfortable through the night. Also, she recommended giving him Benadryl, although that has ZERO effect on pain. Due to my apparently being overly concerned about my dog's pain, and the fact that I showed up to speak to someone in person on a day when they were closed, Dr. Judd is now insinuating (per another staff member) that I am taking the pills myself. And because of that, she says we need to look at other treatment options for my dying dog. So not only did they not reply to the initial fax to fill his medication, when I finally tracked down a doctor she refused to make a quick phone call to do so, and the icing on the cake is that I'm being accused of being a drug addict because I don't want my dog to be in pain. I am hugely disappointed with the whole situation this weekend, and we'll start the process of finding a new vet so that Rusty can comfortably finish out the rest of his years or even months that he has left, by getting his medications in a timely manner without it being such a stressful thing for me to have to deal with month after month.Read Less

You have cared for my mother/daughter (Buffy & Bear) cats for almost 10 years! I can't express my thanks enough! And you are always there for emergency "events"...you are our "fur god" for ever...see you soon! Wishing you and yours a woderful New year. Read Less

I love it here! The staff is sweet and professional and took amazing care of my ChowChow. They took the time to get to know him because he is wary of strangers. He loves all of them now and will be boarding there regularly. Can't appreciate y'all enough! Much love! Read Less

I am so appreciative of the staff and Dr. Heppner. I went to my regular vet ( I was employed there for 5 years as well)with my sick dog. After receiving an estimate that was more than my mortgage and car payment combined I let them know what I had to work with (it was still a lot of money) but they essentially refused to even take another look at the estimate. I had a choice go elsewhere or euthanize. I was sick. I went to NAAH and even though I was "that client", bawling, hysterical etc. I was treated with compassion and respect. As a former vet tech it is so comforting and refreshing having an empathetic staff and doctor. They gave me a treatment plan that was within my budget and were able to save my dog. Thank you NAAH!!! Read Less

We LOVE North Austin Animal Hospital !! They hands down give them best care, attention and respect to us and our Kitties every time we go. We are currently on our honeymoon, and our kitten, Pi, came down with a serious life threatening bladder issue. Our cat sitter took him to our favorite Vet and they have done wonders to turn things around for our little man. We are so grateful to know he is in their wonderful care when we are so far away and cannot be there with him. They have kept us updated, posted and informed every step of the way and are going above and beyond to make sure our Pi guy is healing. We truly adore this place, and can't wait to come home and scoop up our little man and give everyone at Norh Austin Animal Hospital a million thanks in person. Read Less

I would like to thank the staff for being so friendly and caring towards me & my Lil' Guy (bearded dragon). They gave me all the time I needed to spend my last moments with him. It was a hard decision to make but I didnt want him to suffer & be in pain no more. Surgery was an option but the outcome wasnt positive. You all did a wonderful job! I cant thank you enough! Read Less

I've been taking my dog here for 5 years and have always been very happy with her care until yesterday. I'm sorely disappointed by the 'care' she received and will not be returning. We had an appointment to have my dogs blood sugar checked and to see a vet for follow up for an inoperable insulinoma. She had her labs drawn and was returned to me with the statement that a vet would call me back in two days. Her attitude was so cavalier that I figured her blood sugar must have been ok. When I asked she said it was 48. This is nowhere near normal and in past visits at this and a specialty vet blood sugars in this range have required further intervention. Waiting two days to hear from a vet for a fairly critically low lab value is unacceptable. Also, remember that I specifically made an appointment to see a vet to tweak her medication regimen to keep her blood sugars stable and never did. I will be calling her vet tomorrow to find out what he feels a prudent vet or vet tech should've done in this situation. It's obvious his tech showed no critical thinking skills and sadly, didn't even seem to care. At the very least the value should've been reported same day with a follow up call. What occurred was unacceptable. Read Less

We have been taking our Boston to Dr. Heppner since he was a puppy and we absolutely LOVE her! She is amazing and so informative. We were sad to move and find a new vet :( Everyone we encountered at North Austin Animal Hospital was amazing, we were always very well taken care of.Read Less

Dr. Harris has been our family vet for over 3 years and has been nothing but a blessing in every way. He's super honest, upfront, and comforting all at once without trying to suggest extra treatments. The clinic is price conscious and work with you to find the best options. The pet boarding is excellent as well. The assistants have always been very helpful and patient on the phone. We trust North Austin Animal Hospital with all of our cats. Read Less

Love this place! I have pet rats. My sweet little guys do great most of the time, but when they get sick, sometimes it's very sudden. They are great at helping get me in on short notice, as some illnesses progress very rapidly once symptoms start showing up. They are very caring and personable, both with the patients and their human(s). It's hard to find a vet that's personable and so passionate. It's significantly harder to find a vet that cares for rats and other "non-traditional" pets. This place does both. Keep it up! Read Less

Wonderful animal hospital! The staff is always very friendly and easy to work with. I've taken my bearded dragons and German shepherds on many different occasions, and the staff always knows how to correctly handle my animals. They also give a quick and accurate diagnosis.Read Less

It's tricky finding a vet for guinea pigs, but I'm glad I found you guys!! Dr. Harris and the entire staff was absolutely wonderful. I left with two happy pigs, felt confident they received the best care, and also felt that I was more informed. Cinnamon and Pepper (the Spice Girls) are doing great and we are happy to know we can rely on exceptional care and North Austin Animal Hospital. Read Less

We have found our new vet care home. Dr. Katherine Judd and the team of vet techs (especially Tiffany) and office support took such great care of us, brand-new clients, whose first visit showed a sweet old dog with a sad diagnosis. You made us feel like we had been with you for years, and you gave us love and compassion and such kindness. We are so glad that a random post by Mobile Loaves and Fishes brought us to you, and we will be back with our other furkids. Thank you for excellent medical care with an unsurpassed personal touch. Read Less

This is not the "original" North Austin Animal Hospital. It was sold a few years back to some large animal hospital mega-corporation based in Massachusetts. All the really great and caring vets that were once there are gone. I had a terrible experience there recently. The facility was filthy -- so much animal hair in the exam room, I was afraid to sit down. The vet, Dr. David Mouser, was very uncaring and did the worst annual exam on my dog. They did not even take his temperature, Worse they inappropriately medicated my dog with injections he did not need. The vet tech was so incompetent that she did not even bother to hold my dog for his exam or for his injections. The vet let the dog twist and pull out the needle, so he had to stick my dog twice causing him needless pain. Also, they provided very little information on care options. As a previous loyal client of this facility for over fifteen years, my advice to any pet owner is: IF YOU CARE ABOUT YOUR PET, STAY CLEAR OF NORTH AUSTIN ANIMAL HOSPITAL! Read Less

My name is Ginsburg, and I'm a puppy. I love going to see Dr. Mouser at NAAH. The techs are always gentle with me, and everybody gives me treats! Dr. Mouser makes me feel better when I'm sick, and does his best to make sure I don't get sick in the first place. I didn't even mind it when I had to stay overnight for pneumonia treatment. I've heard my master say they aren't too expensive, but I'm a dog and don't know what that means. If you go to NAAH, tell everyone there that Ginsburg says 'Hi!'. Read Less

Citing other vets in the area, this hospital has prices that fit my budget. I found all staff alert, friendly and helpful. Yes, possibly others have found employment turnover distracting but it's true in other offices as well. I have no problem returning to this office to serve my veterinary needs. Read Less

This place has more staff changes than I can count. I noticed there are no longer the names of the vets up on the building *(they used to keep them up there and occasionally change them to add a new addition) but I guess even the veterinarians change all the time now as well as support staff. The people up front are ok but not always consistent. The amount of upselling her is INSANE and I get the impression it's all dollar signs in their eyes when we walk in. It's hard enough to find a good vet but then when we did, she left. The other one there we liked (saw once when our regular was out that day) and SHE was gone without word as well. What on earth is going on? I have never seen this happen at any vet much less even a restaurant I frequented. I wish I was kidding. Their food prices are always going up too so we go elsewhere. We're running while we can. Oh- and I noted they closed earlyt according to 2 reviewers. Well, they also don;t answer the phone right before closing too. I know because I tried for 10 minutes calling to ask how my (high strung) puppy was doing in boarding when I was out of town on business. I was so angry and when I called the next day to complain and left a message no one called me back! Terrible place. Read Less

I have only good things to say about this place. I had originally taken my cat there a few years ago and the experience was satisfactory, but when I took her back again about a year ago, they had changed management or something, because it was all new staff and veterinarians. However, it was a welcome change. Dr. Silvers is wonderful and really seems to care about all the animals. She answered all of my questions, and even called to check on my cat after she had a very upset tummy. It's those extra little touches that are what put NAAH above all other vets I've taken my animals to. Plus, the male vet techs are quite cute! Read Less

I went to NAAH a couple of weeks ago when my dog came down with a very bad ear infection. I called all of the other vets I have seen since I've been in the Austin area and everyone was booked and wouldn't even recommend a vet for me to see. I found this vet on citysearch. They saw me within 2 hours of my phone call. I showed up early and they took me right away. The front desk staff, the tech and the vet were all absolutely amazing. They were all happy and genuinely friendly and concerned for the health of my dog. My dog gets fiesty at the vet and normally has to be muzzled if anything that needs to be done may cause pain. Everyone was totally cool and understanding about it. Most of all, I have never actually had a vet spend the amount of time my vet spent with me. I had several other questions about my dog that had nothing to do with his ear infection and she answered each thoroughly and thoughtfully. Every time I've been somewhere else, the vets are in such a hurry I can barely give them a good history of my dog. Not this vet. She listened to everything I had to say and was fully of answers and recommendations. My dog's conditon is also a recurring thing, every other vet has just been concerned with fixing the inividual infection and not finding the underlying cause. Thanks to NAAH, I am starting a regimen that should identify what is causing the problems with my pet. What an amazing experience, I will absolutely use this vet as long as I remain in Austin. Read Less

It is hard to find a veterinary clinic where love and compassion as well as my kitty's health are #1 priority!!! I love every one at North Austin. I had no wait time~ The receptionist had me in a room in less than an min. and the technician was instantly there making me feel like I was part of their little family.. Dr. Silvers was Awesome! I feel like she explained things to me in terms I understood and educated me on the dangers of my kitty's diabetes. We have been back several times and I am forever grateful to the staff at North Austin... 5 stars Read Less

You are right. Dr. Smith is the best. But he is not at North Austin Animal Hospital. He has opened a feline only practice in Round Rock where he continues to give the best care around. Its the Central Texas Cat Hospital. Phone 388 1299. About a 20 minute drive from central austin- very easy to get to. Hospital is clean, quiet and geared totally to cats. Staff is great. Read Less