36 Reviews

Northwest Austin Veterinary Center

Name: Northwest Austin Veterinary Center
Address: 11846 Jollyville Rd, Austin, Texas, 78759, us
Telephone: (512) 250-8048
Rating: 3.9

Austin, Texas

General Info

Northwest Austin Veterinary Center serving families in Austin and surrounding Texas believes pets don’t remember procedures—they remember whether they were rushed or heard. The clinic's design process initiates at this point. The design of the entrance experience deliberately reduces movement speed. Animals can remain in vehicles if desired while sensory-sensitive pets have access through specific side entrances. Low-stimulus rooms inside provide spaces where animals can become familiar with scents while settling through observation. The initiation of examination procedures occurs exclusively after the creature reestablishes fundamental directional awareness. Pet owners articulate their pets' morning routines and responses to visitors along with how they show discomfort at home which all factors into planning the day's visit. Northwest Austin Veterinary Center provides support for diagnostics hydration evaluation injury monitoring surgical consultation cardiopulmonary evaluation and immune health mapping. The medical rhythm is flexible: treatments may pause after diagnostics, resume later in the day, or be distributed across multiple days if imprint risks are high. Cats along with senior dogs and exotic animals demonstrate prolonged retention of environmental associations which leads to the respect of species-specific memory cues. Guidance focuses on home reintegration after care. Determine which space serves as your resting area and explore ways to use lighting and fragrance cues to promote calmness while adjusting routines when appetite or mobility experience temporary disruptions. The process of emotional recalibration drives follow-up customization beyond mere symptom regression. Northwest Austin Veterinary Center delivers pet care services to families in Austin and surrounding Texas areas that remain with their pets through memories and habitual patterns influencing their future visits.

Services

NULL

Reviews

Stephanie Herbert

30 Jun 2018

REPORT

The staff and vets are very caring.

d deleon

14 Jun 2018

REPORT

This animal clinic is the best one I ever been too. I had the change veterinarian. It's hard to find someone you can trust with your furbaby. Dr Chang is the best bet in the world. She cared for my munchin cat . She even called me after hours to check on him. The office staff is great. The vet tech are outstanding. If I could give more stars I would. Read Less

Nancy Haris

10 Mar 2018

REPORT

They didn't quote prices to me before preceding with treatment. The charges were extremely high. $22. for a Benedryl inj. for a 3 1/2 mo. old puppy, 164. charges for a wellness in last puppy shots. T... Read More

jing huang

2 Mar 2018

REPORT

Our cat's paw recently became swollen and inflamed for some unknown reason, so we rushed to book an appointment with any available vet, which happened to be Northwest Austin vet. I can not reiterate how awful the experience was.The doctor who treated us was William Russel Boyd, and at first glance he seemed stand-offish and unapproachable, not deigning to offer any sort of pleasantries, not even a simple "hello". He kept questioning me when I told him it an indoor cat, very friendly and never scratched people. He declared that our cat had an infection, but did not explain how or why our cat was inflicted with infection. At that point, I was already frustrated with his unprofessional behavior. BUT THE WORST PART is the utter lack of humanity with which he treated our cat. He manhandled our cat's paw, which, as mentioned before, was sensitive and INFECTED, and pressed down hard on the paw while trying to administer an ointment. Of course, my cat naturally lashed out in pain, which, at this point, Dr.Boyd stepped back and refused to continue treatment, complaining of "getting scratched". How can a qualified DOCTOR not have any strategy towards aiding animals in pain? I wasted $192 for an incomplete treatment. A never again experience, definitely. Read Less

Cecilia Fisher

28 Jul 2017

REPORT

Outstanding staff. Have been their client for over 20 years and drive from Lago Vista. Will not use anyone else. Dr Walden & crew are caring and compassionate.

Robb B.

20 Jul 2017

REPORT

Best Vet ever! My dog loves coming in. They are sweet and patient and always ready for our appointment. Pricing is moderate and in line.

Farah Metzger

15 Apr 2017

REPORT

We use Northwest Austin Vet only for short term boarding of our dog. Their prices are lower than most places and staff is friendly. Plus, they always have space when we've needed it.

Norman Newsome

28 Feb 2017

REPORT

OMG these guys are great!! Saved my Heart Danes life. Specifically I was working with Dr. Walden, but the entire staff is really great. Look no further

Colette Clarke Torres

29 Jan 2017

REPORT

We've taken our pets here since the late 1980's. Dr. Walden, the owner, is the most caring, trustworthy Vet I have ever known. The staff is attentive to both humans and pets. We have used all of their services from yearly chevcs to boarding to surgery for dogs and cats and are continually impressed with the great skill and care. Even at life's end, they have been there for us and our pets. Highest recommendation! They are not inexpensive but trust is a hard thing to place a price on. Read Less

Nataschia Dean

19 Jan 2017

REPORT

I've been meaning to write a review for years about this vet. Each and every person there is fantastic! Dr. Walden is our vet and the only vet that I'll ever use as long as I'm living in Austin. Our Charlie (half pug/half chihuahua) got ill about 4 years ago. It was very sudden. He went from hiking to almost dying in 12 hours. I rushed him in. They ran test and sent me home with lots of meds and instructions for special care. The next morning I was to give him an IV from home. I ran to the store and came home to find him post seizure and unresponsive. I quickly rushed him to Dr. Walden. He said that he thought that Charlie was suffering from Addison's disease. The test alone for this disease is near $300. He informed me that he would need to spend the next 36 hours in the hospital under his care. This was going to be close to $2000. I just sobbed at the thought of losing this wonderful animal and how to tell my son. Dr. Walden immediately said, "I think your dog has Addison's disease and I want to treat him for the next 36 hours and see if he responds. If he does, we know." He then followed by saying, "if you're going to lose him, it's not going to be bc of money. It's going to be bc we did all we could." My heart sank. I never expected that. And here we are almost 4 years later and our lil Charlie is just as healthy as ever. Especially now that he gets a steroid shot every month! Read Less

Amanda Kleb

10 Sep 2016

REPORT

Love love love the way every single person cares about animals here. I have two of my favorite vets here and I love all the front office people. Crystal, Anthony, Vanessa, Dr. Walden and Dr. Tinc are such stand out people! If finding a place that truly loves animals-- this is it! Thank you all for taking great care of all of my fur babies from the front desk, the technicians, and the doctors I cannot say thank you enough!! Read Less

Melissa Machowski

31 May 2016

REPORT

We take our two labs here for both vet care and boarding. They're a great staff. We know and trust that our dogs are safe and happy when we must board them. We've recommended them to many friends and colleagues. They also do doggy daycare. Resident kitties greet you in the lobby. Clean and calm atmosphere. Doctors take Their time to converse during visits. Read Less

Thomas Symons

29 Mar 2016

REPORT

The vets and staff here are fantastic and have been so wonderful to our cats. Recommend highly.

Carine Clary

4 Jan 2016

REPORT

Friendly place. They do a great job taking care of my grumpy old cat. And an extra plus - they use Science Diet food which turned out to be better for my pet than what I'd previously been feeding her.

Tracy Taylor

8 Oct 2015

REPORT

Monday morning Lola our 11 month old Shih Tzu became very ill. We took her to Petsmart and they told us she had a minor viral infection and they sent her home. Tuesday morning after her health rapidly declined I raced her to Northwest... Within 10 minutes Dr Walden had diagnosed and began treating her for HGE. She immediately began receiving treatment and he recommended we transfer her to the 24 HR emergency care hospital around the corner in the evenings. I have been shuffling her back and forth for 3 days and 2 nights...But today she gets to come home. They are amazing and we are eternally greatful that they saved Lolas life!!!! Without their expertise care and the fact that they cared for our baby like she was theirs, she would have not made it through this horrible sickness...THANK YOU SO MUCH!!!! Lola will only be taken to Northwest Austin Veterinary Clinic from now on!!! We love everyone there.... Read Less

Adam Sparling

16 Feb 2015

REPORT

WOW! Thats my initial reaction hearing the lady at the front desk having little to NO intrest on answering my questions about my new puppy. Thanks but no thanks, don't bother asking these people any questions. another thing i got put on hold TWICE then hung up on. I'm glad to have been calling around to see which vet clinic would fit best with me. Read Less

Zachary McMillian

8 Jul 2013

REPORT

I won't lie, my dog is not the friendliest dog in the world, he has a little tick on his sheet (he doesn't bite people, but he gets very verbal about his dislike towards certain situations) but every time I go there they are kind and very gentle with him. The prices on some things are a little high and on some things they seem to be a little low. Sure there are other places I could take my dog but I don't want to, the service is great and the vets there are easy to deal with. Read Less

kcub

30 Oct 2010

REPORT

I've had them screw up special orders 3 times in a row. The last straw was Friday when I went in to get my cat's insulin I had called in days before. They didn't have it, just another lame excuse. Who needs a vet who jeopardizes your pet's health with their incompetence? If that was somehow acceptable I could save money and just not go to the vet. Read Less

vetsrvc

6 May 2010

REPORT

I have taken my pets to Northwest Austin Veterinary for about five years now. I agree that some of the expenses incurred are probably more than other veterinarians, but I am willing to pay a little more to get competent, willing doctors. The front desk is always ever changing and the techs (the male techs - Aaron and Bryan I think) do an awesome job. Over all I would recommend this veterinary practice Read Less

Fred Da

27 Apr 2010

REPORT

Hard to believe a dog lasting 19 years, isn't it? Staff and turnover is a constant issue with many family businesses. My BOTTOM LINE is the CARE for my pet. Dr Walden and staff always gave me excellent care for my best friend Kato.... his entire life. Which we unfortunately had to put down recently. He was very accessible during his last few months and offerred valuable, pain relief suggestions to help with his cancer. Dr. Walton made his life exit very graceful! Many Thanks, Dave F.Read Less

dev05

30 Mar 2010

REPORT

I've been taking my pets to Dr. Walden for YEARS, and the recent changes are HORRIBLE!! The front office staff recently lost all of its good employees. Where did Jennifer go? She was the best employee northwest has had in 10 years! There is no order or anyone who has a clue at the front now! And why am I dealing with an arrogant bunch of techs that have no clue how to assist vets? Where did Becky go? Did the management fire ALL the great employees and settle for keeping the lazy, sad-faced, uneducated 20-somethings? At least Matt still runs the kennel. Of course, at this rate, he'll be fired next. Then that place will be at the bottom of my list for places I'll take my pets. Sad sad sad. Maybe they're about to go out of business and can't afford good help?? If you have tons of money and even more patience, go to this vet. Just don't expect to get good customer service or a smile from the techs/new receptionists. Awful...just awful. Read Less

cooki2581

7 Aug 2009

REPORT

I've been taking my pets there for a while. For the first few years, it was all maintaince- shots, a UTI, spaying a new family member. This year, I had to deal with a couple emergencies and they were wonderful. I like their front office, esp 3 girls whose names I can't remember. For the reviewers below that said the front office is rude, I think I know who you're referring to and I haven't seen them so I think they aren't there anymore. I've seen all the docs there and like them all. I've mostly seen Dr. Breaux and Dr. Boston. Dr. Boston is wonderful and helped me with a very had decision I had to make and the staff was so great. Dr. Breaux spayed my cat and helped my dog when she was in extreme pain one day and I didn't know why. In these emergencies, the front office always got me in right away (my cat got an infection after surgery). I can't say enough good things about Dr. Breaux and Dr. Boston and I'm sure I could say the same for other 2 docs if I saw them more. I'm going to move and their office will be 25 miles away, but I wouldn't take my pets any where else. Read Less

AveryRancher

15 Jul 2009

REPORT

We took our cat here for 14 years, even after moving 7 miles away. Dr. Walden is awesome! Our cat just died after a long period of health problems. He was very patient and caring, always taking time to talk about all my questions and concerns, whether on the phone or in person. We felt like our cat was in excellent hands, as far as the quality of care. As owners, we felt we were in excellent hands as far as getting the emotional support we needed during our pet's illness and when we had to put him to sleep. Read Less

LauraBug

7 Feb 2009

REPORT

I am so grateful that I live near this place! I went in just for vaccines, but my visit with Dr. Breaux made me a loyal customer. That was lucky, since just 4 months after my initial visit, my dog came down with a serious illness. The compassionate staff there made me feel comfortable, and after seeing a few of the different veterinarians, I felt confident that my dog would be fine there - and he was!!! I see that a few reviewers are skeptical of the front desk staff, but they were always compassionate to me, and made me feel welcome on my many, many visits during the time my dog was sick. I saw three different vets there, all of whom were exceptional, and their assistants were even cheery! I will be a loyal customer of theirs for all my future pets. Thanks to you all! Read Less

Juds

1 Dec 2008

REPORT

I had been going to this vet as long as I lived in Austin and felt comfortable leaving my dog there during a week-long vacation. What a mistake! They never unpacked his bag, which had a blanket, toys and treats in it, and the staff left him in a cage for the majority of the week. I was told I had to pay extra for him to be walked, and when I went to pick him up, my dog looked completely traumatized and sad. I expressed my concern to the doctors...they were willing to listen but could not change what had already been done. I do not recommend this vet to anyone and will never bring any of my pets here again! Read Less

ellenrose5

11 Nov 2008

REPORT

I've been going to this vet for 10 years. After Dr. Rafferty left, the service was not as good. The guys at the front desk were really rude and not very friendly or helpful. The doctors are nice an... Read More

mjv1010

3 Oct 2008

REPORT

Great doctors but agree with another reviewer mind the front desk staff (sometimes it seems like no one has a handle on anything). I'm not planning to go back - nothing specific just a vibe/feeling ... Read More

jillvv

22 Sep 2008

REPORT

With the unemployment rate being what it is, helpful, friendly and knowledgeable staff shouldn't be so hard to find. That being the case, I surely wish this office could look a little harder for their front desk staff!! They are neither friendly, helpful nor knowledgeable. I did like the vet and I believe they are competent, but can't imagine having to deal with Amber every time I need to call them! Read Less

CatLady55

5 Jul 2008

REPORT

I have been taking my cats and dogs to Dr. Walden for almost 20 years, from his early days in practice. He is an exceptional vet, as well as a wonderful person. His calm, confident and compassionate demeanor is reassuring to animals and clients. I have a large number of cats, since I do cat rescue, and over the years he has been invaluable help to me in caring for sick and injured kittens and adults. He has seen me through many difficult moments when hard decisions have to be made and good-byes have to be said. The staff all know me by name due to my frequent visits and large number of animals, and they are all great. One of the reviewers wrote that they did not like the treatment they received by the front desk staff, and although everyone has a bad day sometimes, it would be rare indeed to have a bad experience at this clinic. Besides Dr. Walden, the other three doctors are also excellent and caring: Dr. Boston, Dr. Boyd and Dr. Breaux. The boarding facilities for the cats are separate from the dogs and are just great. Read Less

zafzo

29 May 2008

REPORT

I use NW Austin Vet for my three dogs and three cats and Dr. Boston is wonderful. She recently performed surgery on my 9 year old mutt after he ate a stuffed animal. He had pieces of his intestine removed and his stomach patched up to get all the pieces out of him. She was also in constant contact with me about his status. I couldn't have asked for more. He is completely back to normal and is as jubilant as ever! He is, however, banned from playing with stuffed animals now. To the reviewer below complaining about the price of heart worm medication, you should ask next time. I was quoted the same price($99.00) for heart worm pills so I asked if they could write a prescription for 1800PETMEDS online for $60.00. The do not write prescriptions but they matched the price. Your fault for not asking the right questions. Read Less

seanningham

8 Feb 2008

REPORT

We're new customers to this clinic, and have so far been left with a very bad impression. We purchased heartworm medication for our dog, and were given the price of $99.96. I asked why it was so expensive (we paid less 6 months ago at another clinic), and the girl at the front desk said it was because ""prices have gone up."" I took her at her word at the time, but I later called around to other clinics (and looked online), and found out that you can get this medication for $70. When I went to return the medication to Northwest Austin Veterinary Clinic, the guy at the front desk said, ""We don't do internet price matching"" and added ""You can find it cheaper in other parts of town."" I guess they only want to sell overpriced meds to their snooty clientele in northwest Austin. Additionally, while I was waiting for my refund, I saw one of their vet techs in the back half toss a cat that was brought in for a spay into a kennel and slam the door. I would've been furious if my animal had been treated like that, especially before a traumatic surgery. Based on these experiences, we will NOT be returning to this clinic. You can find cheaper and more friendly places in Austin. Read Less

jacksinaussie

8 Feb 2008

REPORT

We had an emergency and knew this place was right down the street,so we arrive and they immediately rushed us in a room,a nurse was there on hand as we walked in the triage room,and less than two minutes later Dr.Boston walked in.This place gave us exceptional care,answered all our questions with the upmost patience,and describe to us everything that is going on.Prices are reasonable,Dr.Boston also has kept in constant contact with us,updating us on our kitty.I give this place a high five,all my pet children are going here from now on!!!!! Read Less

btre

8 Oct 2007

REPORT

We have taken our pets to Northwest Austin Veterinary Center for over 11 years. The medical care that was given to our very sick diabetic cat, was the very best. We also have two dogs that have been given great care over the years. We also highly recommend the boarding facilities!! This is a very beautiful hospital with great doctors. Read Less

stacilv

10 Jul 2007

REPORT

The veterinarians are very friendly and caring but I have not been impressed with the staff at the front desk. The front desk girls are not very friendly and barely even make an attempt to make eye contact. On my last visit I felt ignored while sitting in the waiting area and while waiting to check out. On one occasion the receptionist failed to schedule my appointment on their books so when my dog and I arrived for her appointment we had to wait over 20 minutes and the front desk girl acted like I was lying about having made an appointment. The front desk staff could use some training on customer service skills. Read Less

batwaters

23 Sep 2006

REPORT

We have been taking our pets to Northwest Austin Veterinary Center for 9 years and by far, they have provided the best care for our pets. The Veterinarians all have tremendous experience and the staff... Read More

jackson1042

27 Jul 2006

REPORT

These vets are the best in Austin. They know you and your pet and that makes a huge difference in how they interact with both of you, and the treatment they provide.

Book an Appointment

Online booking unavailable

Please call

(512) 250-8048

FAQs

Where is Northwest Austin Veterinary Center located?

Northwest Austin Veterinary Center is located at 11846 Jollyville Rd, Austin, Texas 78759. It's easily accessible to pet owners in the Austin area and surrounding communities.

What time does Northwest Austin Veterinary Center open and close each day?

Northwest Austin Veterinary Center is open Monday 07:00 AM - 18:00 PM, Tuesday 07:00 AM - 18:00 PM, Wednesday 07:00 AM - 18:00 PM, Thursday 07:00 AM - 18:00 PM, Friday 07:00 AM - 18:00 PM. On Saturdays, it's open 08:00 AM to 13:00 PM. They are closed on Sundays.

Is Northwest Austin Veterinary Center open on Saturdays?

Yes, Northwest Austin Veterinary Center is open on Saturdays. Their Saturday hours are 08:00AM to 13:00 PM.

Is Northwest Austin Veterinary Center open on Sundays?

No, Northwest Austin Veterinary Center is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.

How can I book an appointment at Northwest Austin Veterinary Center?

You can book an appointment online with Northwest Austin Veterinary Center via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.

What services does Northwest Austin Veterinary Center offer?

Northwest Austin Veterinary Center in Austin offers a range of veterinary services, including NULL. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.

Treat Your Pet – Shop Now

Visit Northwest Austin Veterinary Center Website

Business Hours

Monday

Mon

7:00 AM – 6:00 PM

Tuesday

Tue

7:00 AM – 6:00 PM

Wednesday

Wed

7:00 AM – 6:00 PM

Thursday

Thu

7:00 AM – 6:00 PM

Friday

Fri

7:00 AM – 6:00 PM

Saturday

Sat

8:00 AM – 1:00 PM

Popular Hours

Closed on Sunday

No data for {{popularHourDay.text}}

Closed on {{popularHourDay.text}}

Is this your business?

CLAIM IT HERE

Incorrect information? Let us know