Parker Animal Care

I came here on a Sunday after waiting an hour and a half at another animal hospital and still wasn’t seen. I appreciate the staff at AM/PM for getting me back right away to address my dog’s bloody stools. Their prices were fair for an emergency clinic and I left happy with a confident diagnosis and appropriate medications for my pup! Read Less

So, I come to this place because it's open late and I work nights. That being said, I have received excellent service here. When our dog got really sick all of a sudden at 2 a.m. they took her in. They were very understanding and patient with us. Your first visit will be a bit more than other places but no where else can you make an appointment so late. Read Less

I called today to get an estimate of how long it would take for my kitty to be seen due to a semi emergent situation. The woman who answered immediately said she couldn't estimate that. Understanding she had no idea where I was related to their location I clarified that I was only 5 minutes away. She again said rudely there was no way to tell because "I0 people could walk in before you get here". I wanted to scream in frustration but only said thank you and hung up but really, train your staff to be courteous and flexible enough to know I was trying to get a feel for what the existing wait time was and be empathic to people calling in stressful situations. Will never try this place again. Went to Austin Pet and Bird down the way and got EXCEPTIONALLY courteous service with all information up front. Dont waste your time calling here. Read Less

I started coming here several years ago after a late night scare with my cat. Every time I’ve ever been here I haven’t had to wait too long although now I’m a regular and we set appointments while in advance. I absolutely adore Dr. Renner and so does my cat. This isn’t just our ‘emergency vet’ we come here now for everything. Pricing is very transparent and they let you decide what you want to do and how much it costs before doing it. The staff are amazing too! Read Less

I have spent over $20,000.00 and more and when I had to lay my beloved Nay Nay to rest they were very insensitive and just accommodating I would not recommend using them under any circumstance especially if you are grieving and it's an emotional time.   I would not trust them in such a fragile time of mourning. Read Less

The clinic and waiting area are VERY dirty. Some of the front office staff is less than friendly and more concerned about your method of payment than what you are in for (and took our card while I was talking to the tech and charged it without telling us the amount).The prices were outrageous as well. We paid more than double what we paid at our previous vet. After reporting our puppies age multiple times it was still wrong on all of our paperwork. We heard the office staff and tech arguing with this poor family over something very simple as they were leaving in tears with their sick dog. Dr. Smith was very nice and thorough. We really wanted to like this place but after my initial gut feeling of it not being the best place for our dogs and then reading the horrid reviews and experiences online I do not think we will be going back. Read Less

I brought in my cat the other day for a checkup. He is very afraid of the vet because he had a urinary blockage when he was a baby. I informed the staff of this, saying that I was happy to take him out myself with a towel so he would not bite or scratch them.  My cat is 8 and  previously with every other vet he has been to, they have given me a towel to take him out and then they wrapped him up so they could do the exam. No big deal, The vet this time was actively afraid of my 7 pound cat and refused to give him an examination without me paying for the additional cost of giving him a sedative. They even threatened that if my cat bit them they would have to quarantine my cat and that they could file a lawsuit. So..... we went to Brodie Animal Hospital where I told them this story and they laughed. They said they see frightened cats all the time because most cats hate the vet. They took him out with a towel wrap him like a burrito and did the exam like professionals. This is not the first time I have had mediocre treatment with AM PM. I used to bring my dog there as well but suffice it to say we will never be going back.  I do not recommend this place- please take your animals to a real vet instead of getting mediocre treatment and with high price tags. Read Less

Dr Ryan Millington was an arrogant prick. My dog is having seizures, and without a SPECK of health history (this is not my regular vet, and he didn't ask for a health history), he had the gall to tell me the prognosis was really bad. No blood work, no discussion of possible causes. He just said he wanted to prep me that it was most likely a brain tumor. Irresponsible, presumptuous, unprofessional. There are so many possible causes of seizures, he's making huge statements with literally no information. More brains, less ego please. Read Less

My cat came home gushing blood from his little head and I panicked. I took him to AM PM and they whisked us in very quickly. The vet techs have a magical way with my cat. He had developed an abscess and was in rough shape but they got him cleaned up and stitched up and had us on our way with excellent instructions. I thought I was about to lose him, but now he looks well on the way to being healed after 6 days. I'm so thankful for the staff here at AM PM. Even with the huge bag of gear and collar and medicines, the price wasn't bad. So glad I have my little cat back. Thanks, guys! Read Less

I have used AmPm 2 times with a sick fur baby. dr Smith is beyond wonderful and caring. I would not hesitate to use them again in emergencies! The only downfall in my situation is my baby had to stay overnight and they don't have a Dr on staff between midnight and 6am. Unfortunately my baby needed to be somewhere than had a Dr on staff so I had to move her but I was told up front that was a possibility. Even after transferring my baby out Dr Smith called to check on her. Read Less

My visit started with the tech dragging my 10 lb dog across the floor on a leash as she thrashed and rolled onto her back. Seriously?!? I asked him what the hell was he thinking and told him he was traumatizing my dog. I picked her up off the floor and handed her to him so he wouldn't choke her to death on his way out the door. Moments later I heard her shrieking and opened the clinic door to see about 8 techs and a vet muzzling her. This is a 10 pound dog, right? I told them to leave her alone and I was taking her home. I took her there because she had some bloody diarrhea from gastric upset. In the end they did blood work and I was told she was slightly dehydrated and the blood in her stool was from gastric inflammation. I have been in the medical field for over 30 years and knew all this before I handed over the (almost) $300 for an experience my dog and I would have preferred not have suffered through.The vet gave her an Rx for the symptoms but no information as to what caused the problem nor how to avoid it in the future. Never again will I torture myself, my dog or my credit card at this place in the future. What a crock. Read Less

It was great for my emergency situation as I was able to see someone very quickly. However, always get a second opinion. If I would've continued with their services it would have been very expensive and traumatic for my pet. I sought a second opinion and it was considerably cheaper and I didn't have to put my pet through what they recommended. Read Less

Questions at 3am, they are there for you! Location is quick and central! All 3 of my fur family have been patients here for over 4 years. Every vet has been professional and always treated us with compassion. Purrrfect! Read Less

My dog had a seizure at home at 6PM on a Friday night, so off to the emergency vet we went. I have had great service before today, but was not happy tonight. I am an RN and knew that my dog had a seizure. Once a vet tech came out and assessed my dog said it would be an hour wait. I was not concerned at that time because if he was going to have another seizure he was in the right place. I saw that rooms are not turning over and they are putting vaccine appointments in front of us. I checked to determine an ETA of when we would be seen and they said another hour. No thank you, and will take him to my own vet in the morning. Poor customer service and lack of prioritization of what is going on in your clients. Not sure if I will be back and located another emergency vet that we will try instead. Read Less

These guys far exceeded my expectations. I had called our normal vet on a Saturday and was unable to get in until the following week. They gave me a (small) list of emergency vets in the area; but I found that only a few were actually in Austin at all. By Sunday, I had an emergency on my hands and had to go with the only one open at that time. AM PM happened to be very close by but I was not expecting much from a 24 hr vet. When we got there, the lady at the desk was surprisingly kind and accommodating. They took us back immediately and examined my cat. Unfortunately this visit would be the most emotional vet visit I'd ever experienced. The assistant and the vet gave me all the information I needed and every option I had so I was fully prepared to make a decision. They gave me all the time I needed, I never felt rushed or under informed. They made it the most comforting experience it possibly could be. I had no idea this kind of place even existed until I needed them. I definitely felt they were worthy of 5 stars; then, a few days later, I received a personal letter in the mail with heartfelt wishes! I will never forget my experience at AMPM. Thank y'all from the bottom of my heart. Read Less

A wonderful place with a loving group of people. We just had to put our kitty to rest and they were patient and understanding. All of the techs were fantastic to us and Chewy, the Doctors were kind and thorough. Dr. Smith, thank you very much for allowing us to have those few extra precious moments with her. Words cant describe how greatful we are for your service. To the staff, she loved you guys and we loved that about you guys. When we are ready for another addition to our family they will be the ones we go to always. Read Less

Appt made waited over 30 mins and left.  I understand unseen circumstances arise however if you cannot keep appointments then the staff needs to ask if you mind waiting or ask to reschedule.  The staff never communicated that they would not be able to keep my appointment.  Disappointed, my dog hates going to the vet and stresses out it should have been a quick visit. Read Less

The staff at AM/PM are so nice and helpful! I had to bring my kitty in for an emergency appointment and the doctors, techs and front desk staff at AM/PM made me feel confident in their knowledge and experience and made it as pleasant of an experience as an emergency vet visit could be. Thanks for helping Charley! Read Less

Brought my 4 month old puppy in during very late hours very worried about her and all of the staff was very very friendly to us and gave us the information we needed. Our puppy is great now. They even called a couple days later just to check that she was doing well. 5 of 5 stars Read Less

Brought our dog here tonight when he had an accident and tore a nail (lots of blood!). Ended up here on a whim because the other nearby 24-hour place screwed-the-pooch (excuse the joke). First thing worth mentioning. Within 30-seconds of walking in the door, the woman at the counter asked if we were there for an emergency - TRIAGE. YES!. Anyway - brought our dog in and was told the wait would be 30 mins. 5 Minutes later, a hysterical woman came in with a dog having a seizure - that dog was prioritized in front of ours - which WAS THE RIGHT MOVE. I'm happy that they were able to take care of the other dog first, who clearly needed the help. We were immediately told that our wait would increase to as long as 1.5 hours, but were okay with it. I would say it only took maybe 45 minutes for the vet to see our dog. He received compassionate treatment that appeared reasonable. The cost of the total appointment was well within what I would have thought it should cost - we didn't feel taken advantage of, we didn't feel rushed or uncared for - and our guy is on the mend... Thanks AM/PM! Read Less

Brought our dog here tonight when he had an accident and tore a nail (lots of blood!). Ended up here on a whim because the other nearby 24-hour place screwed-the-pooch (excuse the joke).First thing worth mentioning. Within 30-seconds of walking in the door, the woman at the counter asked if we were there for an emergency - TRIAGE. YES!.Anyway - brought our dog in and was told the wait would be 30 mins. 5 Minutes later, a hysterical person came in with a dog having a seizure - that dog was prioritized in front of ours - which WAS THE RIGHT MOVE. I'm happy that they were able to take care of the other dog first, who clearly needed the help. We were immediately told that our wait would increase to as long as 1.5 hours, but were okay with it. I would say it only took maybe 45 minutes for the vet to see our dog. He received compassionate treatment that appeared reasonable. The cost of the total appointment was well within what I would have thought it should cost - we didn't feel taken advantage of, we didn't feel rushed or uncared for - and our guy is on the mend... Thanks AM/PM! Read Less

Find another option. Beware. I'm dog had an accident in the evening and I took him here for after-hours urgent care. My dog was sedated for his procedure and after the staff called me into a treatment room. My dog was on the floor with his eyes rolling around barely able to open them and unable to move his body at all and they tell me to wake him up and left the room. The whole experience was traumatic as I was already it shaken up by the accident and in shock to see him in such a state. I questioned the treatment my dog was given as it clearly did not look right to me. He had sutures for a large laceration along his ribcage, but the wound was not closed up and the sutures were very loose and appeared to be an infection risk. The vet informed me it was done right despite my concern that it very obviously did not look so and that it would open up further. Nothing seemed right about what she did nor did her explanations make any scientific sense. I returned the next day because the wound did, in fact, open up. My dog had a whole in his side 3" in diameter and she again told me it was fine. She was completely incompetent and should not legally be allowed to practice medicine on any living animal. Not to overlook while I was in the lobby prior to this the front office staff were rude and deliberately unhelpful to a customer then proceeded to make fun of the customer after she left unhelped and frustrated with a sick cat on her hands. They also had a bowl of water in the middle of the lobby waiting room. The staff told me not to let my dog drink from the bowl as it could be contaminated by sick animals. Why was it there?! I immediately got medical treatment elsewhere for my dog. Because of the doctor's neglect at AM/PM Animal Hospital my dog had to undergo another procedure and was at high risk of further surgeries that he would not have otherwise had. Read Less

During a time when someone needs the most sensitivity - because I'm worried and concerned about my pet - I expected more kindness and professionalism from the receptionist. She told me I had to wait in the car/outside because of a risk of my dog being contagious. With over an hour wait. I understand the risk, but outside?!? In addition to being rude. I quickly called the Emergency Animal Hospital in South Austin. They were understanding, nice, and gave me a room to stay in while I waited for the doctor. Wasn't impressed with this place. If you're caring for a member of my family and I'm paying... I expect more. Read Less

It makes me so sad that there isn't an option to give zero stars.  I called in to find out if there's a way to break up payments, so that I can take my very sick girl to the vet. So there's no way to break up anything, at any vet.  I don't know about y'all, but I don't always just have $5000 laying around, for the treatment that she needs. So being hopeful that I can find a place in all of Austin to get her seen, I asked for recommendations for any other vets, and was given the name of 2 offices, both of which do not see sick pets. Her final, and most disgusting comment was this:  If you can't afford to take care of your pet, at least there they'd be able to take care of her.  I'm absolutely disgusted with the receptionist for this office, and recommend that no one wastes their time calling. If that's how the representative for the vets office is allowed to speak to a concerned owner, I can only imagine what goes on there behind the scenes. Read Less

Came in tonight with a dog that had clearly been abandoned, they checked him for a microchip within seconds of us arriving (unfortunately there wasn't any information registered with the chip). The fact that this animal hospital is open 24/7 is amazing. The rates are $91 for emergency and I think $51 for scheduled visits. Not bad at all! The receptionist was amazing! She was caring, friendly, and you could definitely tell how much she cares about animals. Highly recommend and will definitely be returning if my pup needs some urgent medical care. Read Less

I have brought my boy here since he was born - 6yrs ago - and I continue to be amazed by these fur-healers. I haven't written a review before, which I should have done by now, but recently my yorkie required immediate life-saving surgery and they took care of him so wonderfully!!  Literally by the next day he was practically hisself again, and two weeks later, he's back at 100%. The staff is so amazing and friendly and caring, and I can't express my gratitude to them enough!!  Thank you AM/PM for all you do - for saving my baby's life!! Support your local businesses, Austin!! Support, support, support!! Read Less

Our dog, Zeus, was sick. AM/PM did an xray and some labs. Everything was negative. We were told our only options were 1) a $2,500 surgery "to see" if there was anything inside of him (already $500 in, and sure there'd be more after surgery) or 2) to PUT HIM DOWN. Took him somewhere else, they gave him fluids, antibiotics, and a soft food from a can for a week. This was less than half of the price of the surgery at AM/PM and obviously better than putting him down.My Zeus is now better than ever!!! ------ I mean can you believe they had me convinced I basically had to euthanize my baby when another place simply gave him fluids --------Point is--- we were told by AM/PM that we had to spend thousands to just see if there was an issue inside of him or put him down. Those were the only 2 options they gave us. Got a second opinion and now our Zeus-y is fine. All they want is money or to get you out of the office as fast as they can. And it doesn't sound like they have the animals' best interest in mind at all. I MEAN OTHER THAN $$$$$ SURGERY---EUTHANIZE HIM---IS WHAT THEY TOLD US. Read Less

I was so turned off by the initial customer service here that I cancelled my appointment before going in. I called to book an exam and appointment for a rescue kitten and asked how much it would be for an initial round of vaccinations and exam. The original girl I spoke with said it would be $130 max if they did all of the shots and could get it done in one appointment. Right before the appointment was scheduled- since I had read other Yelp reviews balking at price- I called to confirm the price and the girl (Ashley) said it would be 180 plus a 50 dollar exam fee.... "At least"I told her I had to check to see if I could do that and I would give her a call back, to which she responded (in a horribly rude tone), "Great then. Well if you're going to cancel let me know because I have plenty of other clients who would be happy to take your appointment if you aren't coming."Then she proceeded to hang up on me. I'm feeling pretty good about my decision to cancel the appointment (yes, I did call back so one of the many other clients could enjoy the customer service in my stead). Needless to say, the 24/7 feature is nice.... Not if the service is garbage 24/7. Read Less

We've had good experiences here before - so I hate to post this, but last night was just the worst! Our outdoor cat had been missing a few days and we finally found him limping across the street late Friday night. We took him to AM/PM for treatment for his leg. The vet we saw told us there was nothing wrong with his leg. He suggested the cats kidney disease was causing the limp - disagreed with our regular vets treatment of the disease and suggested we needed to get bloodwork done to determine whether or not we needed to put the cat to sleep! We didn't feel comfortable with this guy - he was arrogant and rude and clearly not interested in treating the hurt leg. So we left. This morning our cat went into our regular vet - where a cat bite puncture wound was discovered on his shoulder and treated with antibiotics. It would seem that the shoulder wound was causing the limp all along. Read Less

We brought our cat in after finding he was injured. Didn't know what happened. We were referred right away. They took him in and a guy can out asking us about any medical history before letting us know the situation. We felt like we were being interrogated. Then we go into the back room, saw the vet and she checks him. After explaining to her what might have happened, she goes along with that in explaining his trouble breathing and trauma. She leaves, then someone else comes in with an estimate, we unfortunately couldn't afford it, asked for a payment plan, got denied, but still got hounded for their $91 fee, then got referred to other clinics who wouldn't handle our situation. These people suck, and don't care about your situation. We had to put our cat to sleep that day. We are very sad and felt that a vet should have offered more. We could have paid up in installments and would have loved to have our cat around still. He was family. This place only wants money and their cold-mannered approach is unforgettable. Shame on you. Better hope I don't run into you hereafter. Read Less

Every time I go to a.m. p.m. I am more and more impressed. I take my cats and my dog there. They found a solution for my dog's itchy skin, where no other vet in 7 years had any success. They're always friendly and spend time getting to know me and my pets. I recommend them often. Being open 24/seven is a minor perk compared to their excellent service but definitely helps out for a busy person like myself.Read Less

I have visited this location for a few different pets. My large orange tabby Henry has had a few eye complications after he's scratched his cornea and they were very sweet to his shy personality. I recently brought in 3, 1 week old kittens after a storm separated them from their mother and the staff here were able to fit in a time to see them without an appointment. The difference in the one star reviews is that the price is higher as a walk in patient rather than an appointment just as is would be for human health care visits. - If it is an emergency, there is a emergency care hospital a few miles away to treat your family member immediately. This care facility is perfect for what I have needed as non life threatening or emergency care visitations. Read Less

I had to go here because my dog broke his leg late at night and it was one of the few places open. Let me tell you, it's an absolute racket; they messed up putting my dog's cast on one week and when it came loose 2 days later they charged me full price to get it changed out. I received a negative attitude from some members of the staff who looked at me as if I was a bad owner despite the fact that I was willing to drop everything for my dog and pay their ridiculous prices. He's a dog - he moves around. Even with a cone on his head, it's not going to stop that; if that cast is on poorly, it comes loose. I can't have him heavily sedated for 6 weeks while his leg heals (this is what they told me to do), have him never move around and expect him to be fine - he needs some attention and care. Apparently anything beyond letting him sit inside of his crate like a heavily medicated vegetable with a cone on his head for 6 weeks makes me an irresponsible owner yet they can't even correctly fit him with a cast. I could do a better job myself. I will never go here again! Read Less

Came in for an emergency visit panicked about my cat- concerned that her kidney disease had taken a turn for the worse and that she wasn't eating- and was greeted with kindness, concern, and knowledgeable staff who went over everything they were doing and thought was going on with my cat. They provided some temporary retinal food for her to try out and gave her some medication- when I got home she started eating right away! Cannot thank you enough! Might be making AM/PM my new primary vet! Read Less

I haven't ever been to an er vet before so I am not sure how late night/early am staff is. I arrive and am trying to keep my dog on its leash while trying to talk to the vet tech at the door. One of the girls thinks I am deaf. I am not deaf and I tell the girl "I am not deaf." I go in the room and meet with the doctor and he assesses the issue and takes my dog to do some tests and comes back shortly. I am waiting for the results....The vet calls the cops!! He questioned my ability to drive. I was asleep prior so its not like I was drunk. The cops come and go. Pretty simple. They knew nothing was wrong.I haven't ever dealt with so many people who make the wrong assumptions and are vocal about it...especially a business you are overpaying for. I went bc I was worried about my dog. I should have just waited until the next day and it would have been fine. Now I have to go to an actual vet so I won't have to pay super high. Read Less

If your pet needs shots or has a cut, go to AM PM and be prepared to pay more than what you would pay at any other vet.  We have taken 1 dog and 2 cats to AM PM and have had multiple poor experiences.  If AM PM is your only option and your pet is sick, and there is no sign of injury, consider taking your pet elsewhere. Read Less