South Park Animal Hospital

I go between here and Southwest Vet to see Dr. Singleton. I have now been bringing my dogs to him for over 3 years (they have had annuals, teeth cleanings, and a minor surgery) and have no complaints! Price is on par with other vets I have seen, but the service is above and beyond. Read Less

I am the co-parent of Coco who Courtnea Hyland wrote a review about. I echo everything she says and am completely appalled regarding the care our girl received. As she stated, there are a litany of issues with how our pet was treated, particularly the insensitivity of having a meeting in the same room with everyone joyous and happy while we’re with our dog that’s clinging for her life. I leave you with this fact to make your own judgements on where to bring your pet. We were given the choice of taking our girl to AVES roughly around 5:00 in the afternoon, in the middle of rush our traffic, because the staff couldn't stay until 7:00 to care for our dog until we could bring them to a critical care center when there was a normal amount of traffic (and significant reduced time without the medical equipment that was keeping her alive). As a result, we were left with a drive with a gasping, desperately trying to survive dog in at times standstill traffic. Make your choice. Read Less

WARNING! My dog went into cardiac arrest under the care of Dr. Knight. DO NOT bring your dog here. My Pug, Coco, went in for surgery to have bladder stones removed. No one said the surgery would be riskier than normal surgery or suggested seeing a specialist. I got a call that she had gone into cardiac arrest while trying to be intubated but they were able to resuscitate her. However, her heart stopped for an estimated 4-5 minutes. I rushed there and was taken to the back where she was lying on a table connected to machines with a large tube in her mouth and her tongue stretched out attached to another machine. About 8 feet away the staff was having a meeting. Now I understand that space is limited but they were loudly cracking jokes, laughing, and clapping during this meeting. I'm back here crying my eyes out petting my dying dog while they're are clapping and joking! I am still shocked at the insensitivity to what was taking place right behind them. Eventually they said we needed to go home or wait in a room while they tried to flip Coco over onto her other side. We said we'd wait because I felt they would let us go out and see her again after they flipped her. When I had first arrived and she saw me she was wagging her tail. But they never allowed us to go see her again. We just sat in the room for 3.5 hours. We got 2 updates during the 3.5 hours we waited. The first update was to tell us there had been no change and started crying again and said I just can't believe this is happening because she was fine other than the stones. Dr. Knight offered no sympathy and said well surgery is always a risk and you can't know what to expect. The last update Dr. Knight walked in and said Coco's not doing better and we're about to close so you can either euthanize her here or attempt to drive her north to AVES but she might die in your car on the way. Even though another doctor gave his opinion that Coco had a 50/50 chance of making it, Dr. Knight could not be inconvenienced to stay a little after closing to care for my dog. As we're trying to frantically decide what decision we should make a staff member comes in and says we need to take care of payment but don't worry because the actual cost of surgery isn't included since they never got to make an incision. We choose to give Coco a chance and drove her to AVES. They bring her out the side of the building and put her in my arms. She's got the tube still down her throat and is gasping for air. We drove 45 minutes in rush hour traffic with my door dog gasping for air in my lap. I will never be able to get this image out of my head. Once we arrived at AVES the care and concern was completely different. We were seen numerous times while we waited with updates. They did not rush us and took time to answer all of our questions. They also did so with compassion. In the end Coco didn't make it, but AVES did a wonderful job of helping us through the situation. It was night and day compared to South Park Animal Hospital. South Park Animal Hospital never called once to check in or offer any sympathy or remorse for what transpired under their care. I should also mention that I had taken Coco in for pre-surgery labs a week prior to surgery. We got a call Monday before her surgery that they had messed up and not checked what they were supposed to and we had to bring her back in the day before surgery to get the labs redone. Read Less

WARNING! My dog went into cardiac arrest under the care of Dr. Knight. DO NOT bring your dog here. My Pug, Coco, went in for surgery to have bladder stones and went into cardiac arrest while trying to be intubated but they were able to resuscitate her. However, her heart stopped for an estimated 4-5 minutes. I rushed there and was taken to the back where she was lying on a table connected to machines. About 8 feet away the staff was having a meeting. They were loudly cracking jokes, laughing, and clapping during this meeting. I'm here crying my eyes out petting my dying dog while they're are clapping and joking! I am still shocked at the insensitivity to what was taking place right behind them. We sat in the waiting room for 3.5 hours with only 2 updates.The first update was to tell us there had been no change. The last update Dr. Knight walked in and said Coco's not doing better and we're about to close so you can either euthanize her here or attempt to drive her north to AVES but she might die in your car on the way. Also its rush hour so you need to decide quickly. Even though another doctor had given his opinion that Coco had a 50/50 chance of making it, Dr. Knight could not be inconvenienced to stay a little after closing to care for my dog.We choose to give Coco a chance and drove her to AVES. They bring her out the side of the building and put her in my arms. She's got the tube still down her throat and is gasping for air. We drove 45 minutes in rush hour traffic with my door dog gasping for air in my lap. I will never be able to get this image out of my head. Once we arrived at AVES the care and concern was completely different. We were seen numerous times while we waited with updates. They did not rush us and took time to answer all of our questions. They also did so with compassion. In the end Coco didn't make it, but AVES did a wonderful job of helping us through the situation. It was night and day compared to South Park Animal Hospital. Read Less

BEST vet/animal hospital I've ever been to. Clean, friendly, nice, and even helped me hurry to I could make it to work on time. The cat side had cat toys, treats, and fun things to climb on. They were gentle and loving towards my cat and gave me a ton of information. Price wise, absolutely worth it. They were generous, gave me a comparison on prices, and worked with my budget. 20/10 Read Less

I've been coming here for over a year and I really enjoy the staff. It is helpful that there is a separate car and dog entrance. My fur baby doesn't mind cats, but he's always very curious and cats/cat owners aren't about it so it helps keep him in line. There is a big refreshment area with drinks for customers and there are always snacks for you pet  I wish I didn't have to come here so often, but I think I've seen almost all of the vets and have had no complaints. Read Less

This was my first time here at this animal hospital, but my pets second time. The staff welcomed us and our dog by name when we walked in. We were promptly taken to an exam room, Marjorie made sure to welcome us, welcomed our dog and even opened a drawer of toys and allowed our dog to pick her toy to play with for the appointment. Marjorie already had a estimate drawn up on services, walked us through each option and cost. Marjorie answered every question and was extremely nice. Natalie came in to give all vaccinations, she was gentle and kind to our fur baby. Overall great experience with this appointment. Read Less

I selected this place because it was close to my house - and they had pretty good reviews - but they really are awesome! They've recently expanded the cat area which is great for my cat who hates dogs, and they always have treats out for the animals.Their facilities are clean and they can usually give you a price estimate on the appointment before the move forward to give you an option of how you want to pay.Definitely my designated vet. Read Less

Excellent doctors, techs, and staff. Very calm atmosphere. Super smart people. We have been going there for over 5 years. Over the years we've had numerous vets and this place is the best BY FAR. And they are also very affordable and don't push services or things your pet doesn't need. I'm glad Austin has a place like this! Read Less

They are the kindest, most loving vets Ive ever gone to. They saved my Murray's life! They walked me through every step of diagnosis and treatment and I felt calm leaving him in their capable hands! Best vet ever:) Read Less

I recommend this vet to anyone with a fur baby. I have 3 pups, and they're all of different ages with hugely different personalities. They accommodate to animals who aren't too great meeting other animals (which is perfect for my Daffodil). The doctors and staff are all around a perfect model for a veterinarian. Kind, informative, and everyone breaks down into baby talk when they see a sweet animal! Love this place. Read Less

My cat, Shiva saw Dr. Dulaney yesterday and we had a great experience. We were able to get a same day appointment. The clinic is extremely clean and everyone I interacted with was kind and compassionate. Dr. Dulaney was thorough and walked us through all of our options. I felt that Shiva was in good hands and we will definitely be back! Read Less

My cat, Shiva saw Dr. Dulaney yesterday and we had a great experience. We were able to get a same day appointment. The clinic is extremely clean and everyone I interacted with was kind and compassionate. Dr. Dulaney was thorough and walked us through all of our options. I felt that Shiva was in good hands and we will definitely be back! Read Less

Disappointed with the extra cost of "treatment " in my opinion the vet was more concerned about making money .. I had high hopes about this place.. it's 2 minutes away from my house. The staff is really nice , they deserve 5 stars . Unfortunately I gave 1 star for the most important part of the visit. . Patient care! Read Less

Dr Brad Singleton and his awesome staff have done an amazing job with my Yorkie, Lucy. Thank you for not giving up on her. She stood today for the first time since December. She still cannot walk but I know she is on the road to recovery. If any of you with fur babies need a great vet, go see South Park Animal Hospital. They treat your fur babies like family with loving care... Read Less

Can't say enough about how wonderful this place is! Dr. Singleton is the vet to our two cats and dog. He's always so attentive to both the pet and us (pet parents). So very thankful to trust the entire staff with our 'children'. The followup phone calls and emails just make it even more clear that they really do pride themselves in providing the best service possible. I've never felt rushed, never felt any frustration from anyone on the staff, and they are always enthusiastic to see us when we come in. Wouldn't take our three anywhere else! Read Less

Amazing place. I'm from upstate NY and it's just my puppy, Windu, and me down here. So obviously he means the world to me. And when I first got him and had to choose a vet I did some searching. Thank god I found this place. I've never had a bad experience there. All the staff knows my puppy and the doctors are so caring and kind to him. I've not once had a bad feeling or have been scared with him being in the hands of their staff. And it was funny, I called the other day to ask about something with my dog. All I had to say was "he is a chihuahua mix thing" and the girl on the phone responded "oh is this about Windu?" It was crazy! I didn't even say my name or anything. They definitely know my puppy and it's a great feeling. I recommend this vet office to anyone out there 1000000X over Read Less

Maybe it was just the doctor we had, she was completely not understanding and over all rude to me during our first and only visit. She called after, but not to check on my babies but to point out that I was wrong about having heard of a medication. I bet the other doctors there have better bed side manner, but I didn't want to risk ending up with the same one. Other than that the rest of the staff was very helpful. Read Less

Never have I experienced a better vet clinic. They go so far above and beyond its unreal. Animals are treated as the important parts of your lives, that they are here. Staff is always curteous, caring and genuinely concerned about the welfare of your pet and you. Animals are seen promptly in a safe non threatening environment that makes them more comfortable. They get a couch to sit on :) They are always examined carefully and thoroughly without feel poked or prodded. Most important is that the staff and vets listen to you- your thoughts concerns and constraints and dont try to guilt you into treatment or services that are unnecesarry or costly. They work with you and what you can do, to get the best treatment possible for your pets. LOVE these people. DONT go there or I wont ever get an appt again...just kidding. Please go support these wonderful people. Read Less

This morning my pug mix was attacked in the park and I took him to South Park Animal Hospital shortly thereafter. Say that he was well treated and well cared for is definitely and understatement. The doctors and staff at South Park are without a doubt the most caring group I have ever known. Thankfully my little fur baby is going to be ok thanks to the excellent work of dr. Julie. Read Less

If I could give this place zero stars, I would. Dr. Liu was not at all helpful, and her alarmist attitude actually caused more harm to our pet than good. We are new to this city and (stupidly) picked South Park because of all the positive Yelp reviews. Dr. Liu misdiagnosed a problem in our cat which actually could have proved a huge problem for him if we hadn't had the good sense to seek a second opinion. What she called "Intermediate Stage Kidney Failure" turned out to just be dehydration. Normally, I think that treating for the worst possible scenario is the most logical course of action (in humans, we prepare for the worst but hope for the best), but Dr. Liu didn't seem to think that, despite her jarring diagnosis we needed to do anything for our cat (and she was very clear about what she thought this was. I know quite a bit about medicine and so I asked her many questions about her diagnosis, "could he be dehydrated? In humans, this could also be linked to X,Y, or Z. What about in cats?" &c. She told me point-blank that his skin elasticity and gums indicated that he wasn't at all dehydrated and that an elevated CREA level could only indicate renal failure in cats). This was just bad science and bad medicine at work, causing our cat (and US!) significant unnecessary stress. I am lucky enough to be in a position that I can afford South Park's prices and fees, but I suspect the high prices attached to unnecessary labwork might also serve to dissuade others from using this clinic, and with good cause! At this clinic, you are as likely to waste your money as you are to put it toward necessary and life-saving treatment. Wherever you end up taking your pet, a word of advice: be sure you understand EVERY PROCEDURE and why it's necessary before you agree to it. If you allow yourself to be taken in by scary diagnoses and a somber facade, expect to be jilted. We certainly were. I will never take a single animal of mine to this clinic ever again, and I recommend you do the same. Save yourself and your loved ones a lot of stress and money-- go somewhere where they actually care about you and your pet. Read Less

I absolutely love this place. Everyone there is very nice and extremely helpful. I have gone there multiple times since moving to South Austin and each time they are very thorough and receptive to any questions I have. Even when I just called or e-mailed in with a question (I've done both), they are very willing to give any advice that they can. I have lived in Austin going on 5 years, and of all the different clinics I have gone to in the past, this one is by far my new favorite (and permanent) clinic. I have brought my cat here several times to see Dr. Shuman and his expertise and patience is amazing. He is more than happy to answer any questions and you can see that he truly has a passion for what he does by how he treated my cat. Each time I have had to go in, they see me right away (even when I am a little early) and get me to a room where we can wait comfortably. They have always explained each step of what they are doing and why they are doing it, so I always feel comfortable that I am doing what I can to help my furry friend. I absolutely recommend this place to anyone who is looking for a vet. Read Less

Excellent staff...friendly and welcoming. Dr. Singleton was very caring and took his time...asked lots of questions and didn't just rush us through. Excellent prices...complete checkup, heartworm test, nails trimmed and all shots for less than $200. Best experience I've ever had with a vet. And my chihuahua never growled...she could sense the caring there. Read Less

Dr. Singleton put Reba on a kangaroo diet (weird, right??) due to suspicions of food allergies. Her "ears and rears" problems as he called it are gone! And she loves kangaroo! She still gets chicken treats here and there and her food is more expensive but her health is completely worth it!! Saving money on vet bills now without those ear infections. Reba and I thank you!! Read Less

I just took my 11 week old puppy to South Park Animal Hospital for his second round of immunizations. Being that this is my first dog, I was very nervous that it would be a negative experience. Luckily, I was wrong. From the second we walked in, it was great. We were quickly given a room to wait for the vet tech in, and she came in within 5-10 minutes. Between the vet tech and the veterinarian, there was en endless amount of positive reinforcements to go along with my puppy's shot and medicine. They were both so patient with him and he was not in distress the entire time; which made it so much easier on me. They didn't seem annoyed at my long list of questions, and did their best to answer all of them. Every aspect of the visit has been great; scheduling, actual visit, checkout, etc. The entire staff is extremely friendly, and we already have our next appointment scheduled with them. We are so happy that we found a great vet in our area. :) Read Less

I left here feeling slighted about the impersonal service and rushed diagnosis when I came here in the early spring. Some vets space out their appts and some just care about volume. Unfortunately Southpark is the latter. This followed by an ill explanation of the bill and me and my pooch left with our tails between our legs. Have since found a better vet and will not be going back here. Read Less

Dr. Brad Singleton went above and beyond in saving my little pup's life. He was extremely patient with me - explaining in detail what was entailed and provided a range of options for me to decide what was best. He never once pressured me into anything and he was always very clear with his explanations. Vet bills can skyrocket in a matter of seconds but Dr. Singleton's fees were reasonable and for the service he provides, it was a deal. I've gone to my fair share of vets in Austin - he is at good as they get. Read Less