33 Reviews

Spicewood Springs Animal Hospital

Austin, Texas
Reviews
Betty Kirk
17 Jun 2018
REPORT
I recently purchased an AKC German Shepherd puppy and with no hesitation took her to Spicewood Springs Animal Hospital where I have taken all of my pets over the last 20 years. Dr. Benaryeh is one of... Read More
I recently purchased an AKC German Shepherd puppy and with no hesitation took her to Spicewood Springs Animal Hospital where I have taken all of my pets over the last 20 years. Dr. Benaryeh is one of the most compassionate veterinarians I know and he handles my pets as if they were his own. He is extremely knowledgeable and has provided excellent care to all of my animals over the years. He is devoted to his clients as are all of the veterinarians who work for him. The office staff is always, kind, courteous and helpful. They make each visit a joy! Read Less
Chisun Rees
16 Jun 2018
REPORT
We're new to the area and needed to do a yearly check up and senior exam. The tech, vet, and front desk staff were all great, communicated clearly, and super efficient. Great first experience. This wi... Read More
We're new to the area and needed to do a yearly check up and senior exam. The tech, vet, and front desk staff were all great, communicated clearly, and super efficient. Great first experience. This will be our permanent clinic. Read Less
Tian Lewis
14 Jun 2018
REPORT
I only trust these Veterinarians with my three fur babies! I have since moved to Round Rock and will continue to make the trip to Spicewood Springs Animal Hospital just for their 5 star service. They ... Read More
I only trust these Veterinarians with my three fur babies! I have since moved to Round Rock and will continue to make the trip to Spicewood Springs Animal Hospital just for their 5 star service. They really care about their patients and parents. #1VETS! Read Less
Lynn Shapiro
24 Apr 2018
REPORT
Dr.Buel and the whole staff are wonderful!! So warm and caring to us and our two Coton de Tulear!β€οΈπŸ’™πŸΆπŸΎβŒβŒβŒ
Cindy Duckworth
9 Mar 2018
REPORT
My chihuahua has been having some health problems for the past month and a half. He's become quite the regular customer at Spicewood Springs Animal Hospital! Drs. Benaryeh and Goldenberg have taken th... Read More
My chihuahua has been having some health problems for the past month and a half. He's become quite the regular customer at Spicewood Springs Animal Hospital! Drs. Benaryeh and Goldenberg have taken the time to answer all my questions, and the staff regularly ask me how my dog is doing which is greatly appreciated. Read Less
Zinia Q
28 Feb 2018
REPORT
Honest to me about healthcare options for my pet. They make my pet their priority and are always available to fully answer any question I may have.
Selena Hutchins
13 Feb 2018
REPORT
We boarded our cats here while we were on vacation. Few places have cat boarding! It was great that they could offer this service. The cats got daily play time, access to the food at SAH for free an... Read More
We boarded our cats here while we were on vacation. Few places have cat boarding! It was great that they could offer this service. The cats got daily play time, access to the food at SAH for free and it cost us $20/day per cat. While we were on vacation we also got videos and photos of the cats playing. It was a really great experience. I'd highly recommend them. Read Less
Martha Cole
30 Dec 2017
REPORT
I love this place. The vets are terrific. I've seen every one, and they're incredibly professional, compassionate and great with Maggie. The vet techs and office staff are awesome, too. Even after I m... Read More
I love this place. The vets are terrific. I've seen every one, and they're incredibly professional, compassionate and great with Maggie. The vet techs and office staff are awesome, too. Even after I moved out of the neighborhood, we still drive back here because we have a great relationship and they know Maggie and her issues. Read Less
John Tobin
18 Oct 2017
REPORT
Switched to them when we adopted our dog that was heart worm positive - they have a relationship with the city to treat adopted dogs. Always had good service and their availability and hours are exce... Read More
Switched to them when we adopted our dog that was heart worm positive - they have a relationship with the city to treat adopted dogs. Always had good service and their availability and hours are excellent. We've had a number of procedures done here and have always been satisfied with the quality of care. Read Less
Randy Hammelman
31 May 2017
REPORT
They are great with my cat, and very easy to schedule an appointment. They've been great getting me in at the last minute when my cat has been sick or hurt. I won't go anywhere else.
Tamica S.
27 May 2017
REPORT
I have been bringing my 3 cats here since October 2016. From the time you book your appointment, the staff is working to take care of your pet. Β Amanda, Ali and the rest of the front desk staff are kn... Read More
I have been bringing my 3 cats here since October 2016. From the time you book your appointment, the staff is working to take care of your pet. Β Amanda, Ali and the rest of the front desk staff are knowledgeable, friendly and sharp. Β My cats have seen Dr. Buel and Dr. Bates both of whom provide excellent care to our pets. Β It is in times of difficulty and crises that you really see how well a team works and this team shines. Β Even when fully booked, they made space for us as our pets were in transistion. Β In the last two weeks we have lost are two most senior cats (Azzizzi and Cleo), one died at home and the other we had put down at the clinic. In both cases the doctors worked incredibly hard to give our pets the best care possible. From research and follow-up visits for an unusual parasite that one of our cats contracted to removing a bladder stone in the other, our cats Β were well taken care of. Β Dr. Buell even went so far as to send a lovely handwritten note of condolence. So often in life it is the little kindnesses that mean the most. There have been more small kindnesses than I can count since we began to bring our pets to Spicewood Springs. Now they are not the cheapest game in town, and we have spent a small fortune there, but I could not ask for better care. I am very grateful to have them caring for our pet family. Read Less
Tara T.
16 Apr 2017
REPORT
Dr. Goldenberg and the staff are incredible. My senior cat was handled gently and was not stressed as he usually is when around strangers. I'm very satisfied with the experience. Plus, they take CareC... Read More
Dr. Goldenberg and the staff are incredible. My senior cat was handled gently and was not stressed as he usually is when around strangers. I'm very satisfied with the experience. Plus, they take CareCredit! Read Less
Linda Zavala
13 Apr 2017
REPORT
Great doctors. Friendly staff. Wait times a little long but then they don't rush you out and answer any questions you may have.
Naveen Cyphers
27 Mar 2017
REPORT
Great doctors, vet techs and front desk staff. Our cat and dog are well taken care of.
Edward Dion Farias
27 Jan 2017
REPORT
I absolutely love the staff and the doctors here at Spicewood Springs Animal Hospital. They're great with my dog Bastian ever since I picked him up from Austin Pets Alive.
Edward Farinas
26 Jan 2017
REPORT
Love it here! They've taken care of my dog Bastian with great patience and love since I adopted him from Austin Pets Alive.
Scott Henry
20 Dec 2016
REPORT
The best vets in the city. I've been taking all my fur babies to them for 15 years!!!
Fred Guerra
29 Nov 2016
REPORT
Our rescue Great Pyrenees is very skittish around strangers. The staff is always compassionate and is able to get him weighed, treated, and groomed without stressing him out.
Kristin Von Doenhoff Ashy
24 Oct 2016
REPORT
Dr. Buel and staff are amazing! The care, compassion, and kindness that exudes from every staff member is unmatched! I highly recommend using Spicewood Springs Animal Hospital!
William Wilkins
28 Aug 2016
REPORT
They are great about giving options and not pushing you into buying extras that are not really needed.
Nathan B.
17 Apr 2016
REPORT
There's a reason I still bring my animals here even after I moved away and now back to Austin. It's always worth the drive. The doctors, techs and front desk staff are extremely patient, gentle and ki... Read More
There's a reason I still bring my animals here even after I moved away and now back to Austin. It's always worth the drive. The doctors, techs and front desk staff are extremely patient, gentle and kind, and I have never, ever, felt rushed. Dr. Buel is the best veterinarian I have ever met. She expresses genuine interest in getting to know my pets, asks questions and gathers every detail before making any diagnoses, and she makes sure I am fully satisfied and informed before leaving.I went in for a checkup/vaccinations today, and Dr. Buel even remembered every detail about my other cat who I left at home, even though his last appointment with her was almost two years ago! She didn't even have to look up anything in the computer system. I'm never going anywhere else again. Read Less
Kristina Williams
4 Apr 2016
REPORT
We will not be boarding our two dogs here again overnight. The first two times we boarded, we booked luxury suites but never had webcam access, and thought all was well. However, this time we were giv... Read More
We will not be boarding our two dogs here again overnight. The first two times we boarded, we booked luxury suites but never had webcam access, and thought all was well. However, this time we were given the webcam passcode when we boarded, and it was enlightening. A luxury run theoretically came with more bathroom breaks and constant access to a covered patio. Reality: The door to my dogs' patio was open maybe 1-3 pm and 5-7 pm. We dropped off at 10:30 am. Their kennel was dark, with no access outside, from 7 pm to 7:30 am. Saturday, again, the dog door was open 7:30-1 pm, and again 5-7 pm. Now here's the best part--the light was off and their dog door closed, with no one checking on them, from 7 pm to 8:30 am Sunday. 13.5 hours, no break. Our otherwise perfectly house trained dogs had an accident, of course, and Monday morning, their bedding smelled. Sunday night they went 7 pm to 7 am without a break or even access to their covered patio. Thank goodness we could pick them up at 7:30 am Monday--no Sunday pickups. We have two senior dogs, one with cushings disease and one with a heart murmur, so we thought a vet's office would be the better option for them. After complaining, we learned that the reason for the long night break was that a neighbor had complained in the past so they changed hours. That's fine, but the reality of nearly 14 hours without a bathroom break, boarded in a small room, without the dog door access the luxury run is supposed to include, is unacceptable. The practice group manager apologized, but that doesn't make it okay. The practice manager did call to apologize and offer a full refund, and said she would try to address our concerns, with most hope given to the issue of a soiled bed being left in my dogs room for 24 hours. The refund was appreciated, but until they get the issue resolved of the number of hours at night without a break solved, we will not be boarding here again overnight. Read Less
julie kreager
10 Nov 2015
REPORT
Our family has been going to SSAH for over 15 years. Similar to all of the previous glowing reviews our customer experience has been nothing less than world-class. The staff is knowledgeable, sincere,... Read More
Our family has been going to SSAH for over 15 years. Similar to all of the previous glowing reviews our customer experience has been nothing less than world-class. The staff is knowledgeable, sincere, empathetic, compassionate and consistently professional especially when it comes to the follow up.. I can go on forever with more superlatives but I think everone by now gets the message. Dr. B is very well respected throughout the Veterinary community and his network of specialists he's referred us to are top notch as well. What got me at "hello" was when Dr. B volunteered to come to our house to put our beloved Mia to sleep so we could minimize the stress and keep her as comfortable as possible in her last few hrs on earth. 2 years ago we moved to South Austin, but where do you think we still take our girls...yep SSAH cause they deserve it. Team SSAH rocks!Read Less
Cathy Tilton
31 Oct 2015
REPORT
Our cat is crazy at the vet, but they still treat her like a queen! Everyone is so helpful and the doctors are incredibly patient and knowledgeable. We wouldn't take our fluff ball anywhere else!
Juan M Menendez
25 Oct 2015
REPORT
That place it's awesome
Suzanne Rosenberg Bazarian
4 Sep 2015
REPORT
I can't say enough about how wonderful Dr Benaryeh and his staff are. Knowledgeable, compassionate, patient...They took the best care of our furry family member. Thank you all for loving our Rocky!
Suzanne Bazarian
4 Sep 2015
REPORT
Dr Benaryeh is the most caring, attentive, thorough vet ever! He is so patient and takes all the time we need to answer questions and weigh options. He returns calls quickly. Our dog had the very bes... Read More
Dr Benaryeh is the most caring, attentive, thorough vet ever! He is so patient and takes all the time we need to answer questions and weigh options. He returns calls quickly. Our dog had the very best care he could have had with Dr B! Sadly, we had to put our sweet dog down recently and Dr B could not have been more sensitive, caring and patient while helping us make the decision and seeing it through with us to the end. Other great things about the practice in general: Easy to get an appt Usually on time On site kennel Friendly, helpful staff at all levels Reasonably priced Read Less
Mindy H.
21 Jul 2015
REPORT
After moving to Austin, Dr. Buel came highly recommended by my first in home pet sitter. Β I have had mixed interactions with Spicewood Springs front staff and kennel, but Dr. Buel is always consistent... Read More
After moving to Austin, Dr. Buel came highly recommended by my first in home pet sitter. Β I have had mixed interactions with Spicewood Springs front staff and kennel, but Dr. Buel is always consistently awesome. Β I love her no-nonsense straight forward informative approach, and she never pushes unnecessary treatments or medicine. Β She will answer emails to ensure a visit is even necessary, and always provides a check in call following appointments. Β She truly cares about our dogs, and most importantly our dogs love her. Β They actually look forward to coming and visiting Dr. Buel even though she pokes them in strange places. Β We have seen one other doctor in the clinic as a back up, and she was great as well. Β The space is small, but always clean, and the lobby is comfortable. They offer free soda and Keurig coffee while waiting.The front staff seems to always be in a state of rotation, and they often get things mixed up, so I am just always extra careful when dealing with them. Β They started using a new user friendly online system, that enables you to view your dogs health charts, and book appointments easier which is a bonus.The kennel is small, affordable, and overall OK, but doesn't have much space for larger dogs to get out and play. Β Plus, the staff seemed to change often, and they never seemed to remember or like our dogs. Β There were a few instances that came up during our pets stay, and the owners were quick to respond by email and rectify the situation, but overall we ended up finding a better match for our dogs somewhere else. Β The dogs were always safe though, and in a clean environment. Read Less
Emily McArdle
10 Jun 2015
REPORT
The entire staff is friendly and knowledgeable. The two things that stand out most are their "bed side" manner and their commitment to their patients (furry and human alike). My dog is slow to warm u... Read More
The entire staff is friendly and knowledgeable. The two things that stand out most are their "bed side" manner and their commitment to their patients (furry and human alike). My dog is slow to warm up to strangers and was won over by receptionists, vet techs, vets, and kennel staff in our first visit. How well they treat her in the kennel or in the back when giving her shots, etc, is proven by her obvious trust in them. The good folks at Spicewood Springs Animal Hospital also kept my dog while she was very sick and I was out of state recently. Dr. Benaryeh called me three times a day to give updates on what tests/procedures they were trying and to let me know how she was doing. Thanks to their great care my dog was better and ready to come home when I got back, and thanks to their attentiveness I was able to sleep while away knowing I was up to date and my dog was in good hands. I cannot recommend this animal hospital enough. Read Less
Teresa Billingsley Brooks
23 May 2015
REPORT
Dr. Jessie Buel and the staff are great! Our dog has done so well after going there!
Julie Inlow Muoz
20 Apr 2015
REPORT
Dr. B(enaryeh) is absolutely fantastic. Compassionate, smart - a top-notch vet and person. The technicians who work with him are also excellent.
Sarah Andrea Ruiz
31 Mar 2014
REPORT
Definitely the best and most compassionate veterinary care my dogs have gotten in Austin. The vets, vet technicians, and office staff are all fantastic!
Andrea S.
7 Nov 2011
REPORT
Dr. Wagner & Dr.Benaryeh are TOP NOTCH Vets. This hospital was very clean & staff was nice. My cat had a sudden sickness(Pancreatitis) on a Saturday and I did'nt know who to call or where to go unti... Read More
Dr. Wagner & Dr.Benaryeh are TOP NOTCH Vets. This hospital was very clean & staff was nice. My cat had a sudden sickness(Pancreatitis) on a Saturday and I did'nt know who to call or where to go until I found this clinic close to my residence. I'm glad I choose them because I felt very comfortable leaving my cat in their care. To be expected, the bill was a bit much but in the end my cat is expected to recover and well worth the heartach to ensure a clean bill of health. Thanks Spicewood Springs AH!! Read Less
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(512) 345-2727
4606 Spicewood Springs Road
Austin Texas 78759
Business Hours
Monday
Mon
07:30AM-20:00PM
Tuesday
Tue
07:30AM-20:00PM
Wednesday
Wed
07:30AM-20:00PM
Thursday
Thu
07:30AM-18:00PM
Friday
Fri
07:30AM-18:00PM
Saturday
Sat
08:00AM-13:00PM
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Spicewood Springs Animal Hospital

Austin, Texas
(33)
4606 Spicewood Springs Road
Austin Texas 78759
Monday
07:30AM-20:00PM
Tuesday
07:30AM-20:00PM
Wednesday
07:30AM-20:00PM
Thursday
07:30AM-18:00PM
Friday
07:30AM-18:00PM
Saturday
08:00AM-13:00PM
Betty Kirk
17 Jun 2018
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REPORT
I recently purchased an AKC German Shepherd puppy and with no hesitation took her to Spicewood Springs Animal Hospital where I have taken all of my pets over the last 20 years. Dr. Benaryeh is one of... Read More
I recently purchased an AKC German Shepherd puppy and with no hesitation took her to Spicewood Springs Animal Hospital where I have taken all of my pets over the last 20 years. Dr. Benaryeh is one of the most compassionate veterinarians I know and he handles my pets as if they were his own. He is extremely knowledgeable and has provided excellent care to all of my animals over the years. He is devoted to his clients as are all of the veterinarians who work for him. The office staff is always, kind, courteous and helpful. They make each visit a joy! Read Less
Chisun Rees
16 Jun 2018
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REPORT
We're new to the area and needed to do a yearly check up and senior exam. The tech, vet, and front desk staff were all great, communicated clearly, and super efficient. Great first experience. This wi... Read More
We're new to the area and needed to do a yearly check up and senior exam. The tech, vet, and front desk staff were all great, communicated clearly, and super efficient. Great first experience. This will be our permanent clinic. Read Less
Tian Lewis
14 Jun 2018
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REPORT
I only trust these Veterinarians with my three fur babies! I have since moved to Round Rock and will continue to make the trip to Spicewood Springs Animal Hospital just for their 5 star service. They ... Read More
I only trust these Veterinarians with my three fur babies! I have since moved to Round Rock and will continue to make the trip to Spicewood Springs Animal Hospital just for their 5 star service. They really care about their patients and parents. #1VETS! Read Less
Lynn Shapiro
24 Apr 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Dr.Buel and the whole staff are wonderful!! So warm and caring to us and our two Coton de Tulear!β€οΈπŸ’™πŸΆπŸΎβŒβŒβŒ
Cindy Duckworth
9 Mar 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
My chihuahua has been having some health problems for the past month and a half. He's become quite the regular customer at Spicewood Springs Animal Hospital! Drs. Benaryeh and Goldenberg have taken th... Read More
My chihuahua has been having some health problems for the past month and a half. He's become quite the regular customer at Spicewood Springs Animal Hospital! Drs. Benaryeh and Goldenberg have taken the time to answer all my questions, and the staff regularly ask me how my dog is doing which is greatly appreciated. Read Less
Zinia Q
28 Feb 2018
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REPORT
Honest to me about healthcare options for my pet. They make my pet their priority and are always available to fully answer any question I may have.
Selena Hutchins
13 Feb 2018
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REPORT
We boarded our cats here while we were on vacation. Few places have cat boarding! It was great that they could offer this service. The cats got daily play time, access to the food at SAH for free an... Read More
We boarded our cats here while we were on vacation. Few places have cat boarding! It was great that they could offer this service. The cats got daily play time, access to the food at SAH for free and it cost us $20/day per cat. While we were on vacation we also got videos and photos of the cats playing. It was a really great experience. I'd highly recommend them. Read Less
Martha Cole
30 Dec 2017
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REPORT
I love this place. The vets are terrific. I've seen every one, and they're incredibly professional, compassionate and great with Maggie. The vet techs and office staff are awesome, too. Even after I m... Read More
I love this place. The vets are terrific. I've seen every one, and they're incredibly professional, compassionate and great with Maggie. The vet techs and office staff are awesome, too. Even after I moved out of the neighborhood, we still drive back here because we have a great relationship and they know Maggie and her issues. Read Less
John Tobin
18 Oct 2017
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REPORT
Switched to them when we adopted our dog that was heart worm positive - they have a relationship with the city to treat adopted dogs. Always had good service and their availability and hours are exce... Read More
Switched to them when we adopted our dog that was heart worm positive - they have a relationship with the city to treat adopted dogs. Always had good service and their availability and hours are excellent. We've had a number of procedures done here and have always been satisfied with the quality of care. Read Less
Randy Hammelman
31 May 2017
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REPORT
They are great with my cat, and very easy to schedule an appointment. They've been great getting me in at the last minute when my cat has been sick or hurt. I won't go anywhere else.
Tamica S.
27 May 2017
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REPORT
I have been bringing my 3 cats here since October 2016. From the time you book your appointment, the staff is working to take care of your pet. Β Amanda, Ali and the rest of the front desk staff are kn... Read More
I have been bringing my 3 cats here since October 2016. From the time you book your appointment, the staff is working to take care of your pet. Β Amanda, Ali and the rest of the front desk staff are knowledgeable, friendly and sharp. Β My cats have seen Dr. Buel and Dr. Bates both of whom provide excellent care to our pets. Β It is in times of difficulty and crises that you really see how well a team works and this team shines. Β Even when fully booked, they made space for us as our pets were in transistion. Β In the last two weeks we have lost are two most senior cats (Azzizzi and Cleo), one died at home and the other we had put down at the clinic. In both cases the doctors worked incredibly hard to give our pets the best care possible. From research and follow-up visits for an unusual parasite that one of our cats contracted to removing a bladder stone in the other, our cats Β were well taken care of. Β Dr. Buell even went so far as to send a lovely handwritten note of condolence. So often in life it is the little kindnesses that mean the most. There have been more small kindnesses than I can count since we began to bring our pets to Spicewood Springs. Now they are not the cheapest game in town, and we have spent a small fortune there, but I could not ask for better care. I am very grateful to have them caring for our pet family. Read Less
Tara T.
16 Apr 2017
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REPORT
Dr. Goldenberg and the staff are incredible. My senior cat was handled gently and was not stressed as he usually is when around strangers. I'm very satisfied with the experience. Plus, they take CareC... Read More
Dr. Goldenberg and the staff are incredible. My senior cat was handled gently and was not stressed as he usually is when around strangers. I'm very satisfied with the experience. Plus, they take CareCredit! Read Less
Linda Zavala
13 Apr 2017
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REPORT
Great doctors. Friendly staff. Wait times a little long but then they don't rush you out and answer any questions you may have.
Naveen Cyphers
27 Mar 2017
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REPORT
Great doctors, vet techs and front desk staff. Our cat and dog are well taken care of.
Edward Dion Farias
27 Jan 2017
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REPORT
I absolutely love the staff and the doctors here at Spicewood Springs Animal Hospital. They're great with my dog Bastian ever since I picked him up from Austin Pets Alive.
Edward Farinas
26 Jan 2017
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REPORT
Love it here! They've taken care of my dog Bastian with great patience and love since I adopted him from Austin Pets Alive.
Scott Henry
20 Dec 2016
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REPORT
The best vets in the city. I've been taking all my fur babies to them for 15 years!!!
Fred Guerra
29 Nov 2016
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REPORT
Our rescue Great Pyrenees is very skittish around strangers. The staff is always compassionate and is able to get him weighed, treated, and groomed without stressing him out.
Kristin Von Doenhoff Ashy
24 Oct 2016
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REPORT
Dr. Buel and staff are amazing! The care, compassion, and kindness that exudes from every staff member is unmatched! I highly recommend using Spicewood Springs Animal Hospital!
William Wilkins
28 Aug 2016
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REPORT
They are great about giving options and not pushing you into buying extras that are not really needed.
Nathan B.
17 Apr 2016
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REPORT
There's a reason I still bring my animals here even after I moved away and now back to Austin. It's always worth the drive. The doctors, techs and front desk staff are extremely patient, gentle and ki... Read More
There's a reason I still bring my animals here even after I moved away and now back to Austin. It's always worth the drive. The doctors, techs and front desk staff are extremely patient, gentle and kind, and I have never, ever, felt rushed. Dr. Buel is the best veterinarian I have ever met. She expresses genuine interest in getting to know my pets, asks questions and gathers every detail before making any diagnoses, and she makes sure I am fully satisfied and informed before leaving.I went in for a checkup/vaccinations today, and Dr. Buel even remembered every detail about my other cat who I left at home, even though his last appointment with her was almost two years ago! She didn't even have to look up anything in the computer system. I'm never going anywhere else again. Read Less
Kristina Williams
4 Apr 2016
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REPORT
We will not be boarding our two dogs here again overnight. The first two times we boarded, we booked luxury suites but never had webcam access, and thought all was well. However, this time we were giv... Read More
We will not be boarding our two dogs here again overnight. The first two times we boarded, we booked luxury suites but never had webcam access, and thought all was well. However, this time we were given the webcam passcode when we boarded, and it was enlightening. A luxury run theoretically came with more bathroom breaks and constant access to a covered patio. Reality: The door to my dogs' patio was open maybe 1-3 pm and 5-7 pm. We dropped off at 10:30 am. Their kennel was dark, with no access outside, from 7 pm to 7:30 am. Saturday, again, the dog door was open 7:30-1 pm, and again 5-7 pm. Now here's the best part--the light was off and their dog door closed, with no one checking on them, from 7 pm to 8:30 am Sunday. 13.5 hours, no break. Our otherwise perfectly house trained dogs had an accident, of course, and Monday morning, their bedding smelled. Sunday night they went 7 pm to 7 am without a break or even access to their covered patio. Thank goodness we could pick them up at 7:30 am Monday--no Sunday pickups. We have two senior dogs, one with cushings disease and one with a heart murmur, so we thought a vet's office would be the better option for them. After complaining, we learned that the reason for the long night break was that a neighbor had complained in the past so they changed hours. That's fine, but the reality of nearly 14 hours without a bathroom break, boarded in a small room, without the dog door access the luxury run is supposed to include, is unacceptable. The practice group manager apologized, but that doesn't make it okay. The practice manager did call to apologize and offer a full refund, and said she would try to address our concerns, with most hope given to the issue of a soiled bed being left in my dogs room for 24 hours. The refund was appreciated, but until they get the issue resolved of the number of hours at night without a break solved, we will not be boarding here again overnight. Read Less
julie kreager
10 Nov 2015
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REPORT
Our family has been going to SSAH for over 15 years. Similar to all of the previous glowing reviews our customer experience has been nothing less than world-class. The staff is knowledgeable, sincere,... Read More
Our family has been going to SSAH for over 15 years. Similar to all of the previous glowing reviews our customer experience has been nothing less than world-class. The staff is knowledgeable, sincere, empathetic, compassionate and consistently professional especially when it comes to the follow up.. I can go on forever with more superlatives but I think everone by now gets the message. Dr. B is very well respected throughout the Veterinary community and his network of specialists he's referred us to are top notch as well. What got me at "hello" was when Dr. B volunteered to come to our house to put our beloved Mia to sleep so we could minimize the stress and keep her as comfortable as possible in her last few hrs on earth. 2 years ago we moved to South Austin, but where do you think we still take our girls...yep SSAH cause they deserve it. Team SSAH rocks!Read Less
Cathy Tilton
31 Oct 2015
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Our cat is crazy at the vet, but they still treat her like a queen! Everyone is so helpful and the doctors are incredibly patient and knowledgeable. We wouldn't take our fluff ball anywhere else!
Juan M Menendez
25 Oct 2015
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That place it's awesome
Suzanne Rosenberg Bazarian
4 Sep 2015
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I can't say enough about how wonderful Dr Benaryeh and his staff are. Knowledgeable, compassionate, patient...They took the best care of our furry family member. Thank you all for loving our Rocky!
Suzanne Bazarian
4 Sep 2015
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Dr Benaryeh is the most caring, attentive, thorough vet ever! He is so patient and takes all the time we need to answer questions and weigh options. He returns calls quickly. Our dog had the very bes... Read More
Dr Benaryeh is the most caring, attentive, thorough vet ever! He is so patient and takes all the time we need to answer questions and weigh options. He returns calls quickly. Our dog had the very best care he could have had with Dr B! Sadly, we had to put our sweet dog down recently and Dr B could not have been more sensitive, caring and patient while helping us make the decision and seeing it through with us to the end. Other great things about the practice in general: Easy to get an appt Usually on time On site kennel Friendly, helpful staff at all levels Reasonably priced Read Less
Mindy H.
21 Jul 2015
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REPORT
After moving to Austin, Dr. Buel came highly recommended by my first in home pet sitter. Β I have had mixed interactions with Spicewood Springs front staff and kennel, but Dr. Buel is always consistent... Read More
After moving to Austin, Dr. Buel came highly recommended by my first in home pet sitter. Β I have had mixed interactions with Spicewood Springs front staff and kennel, but Dr. Buel is always consistently awesome. Β I love her no-nonsense straight forward informative approach, and she never pushes unnecessary treatments or medicine. Β She will answer emails to ensure a visit is even necessary, and always provides a check in call following appointments. Β She truly cares about our dogs, and most importantly our dogs love her. Β They actually look forward to coming and visiting Dr. Buel even though she pokes them in strange places. Β We have seen one other doctor in the clinic as a back up, and she was great as well. Β The space is small, but always clean, and the lobby is comfortable. They offer free soda and Keurig coffee while waiting.The front staff seems to always be in a state of rotation, and they often get things mixed up, so I am just always extra careful when dealing with them. Β They started using a new user friendly online system, that enables you to view your dogs health charts, and book appointments easier which is a bonus.The kennel is small, affordable, and overall OK, but doesn't have much space for larger dogs to get out and play. Β Plus, the staff seemed to change often, and they never seemed to remember or like our dogs. Β There were a few instances that came up during our pets stay, and the owners were quick to respond by email and rectify the situation, but overall we ended up finding a better match for our dogs somewhere else. Β The dogs were always safe though, and in a clean environment. Read Less
Emily McArdle
10 Jun 2015
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The entire staff is friendly and knowledgeable. The two things that stand out most are their "bed side" manner and their commitment to their patients (furry and human alike). My dog is slow to warm u... Read More
The entire staff is friendly and knowledgeable. The two things that stand out most are their "bed side" manner and their commitment to their patients (furry and human alike). My dog is slow to warm up to strangers and was won over by receptionists, vet techs, vets, and kennel staff in our first visit. How well they treat her in the kennel or in the back when giving her shots, etc, is proven by her obvious trust in them. The good folks at Spicewood Springs Animal Hospital also kept my dog while she was very sick and I was out of state recently. Dr. Benaryeh called me three times a day to give updates on what tests/procedures they were trying and to let me know how she was doing. Thanks to their great care my dog was better and ready to come home when I got back, and thanks to their attentiveness I was able to sleep while away knowing I was up to date and my dog was in good hands. I cannot recommend this animal hospital enough. Read Less
Teresa Billingsley Brooks
23 May 2015
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Dr. Jessie Buel and the staff are great! Our dog has done so well after going there!
Julie Inlow Muoz
20 Apr 2015
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Dr. B(enaryeh) is absolutely fantastic. Compassionate, smart - a top-notch vet and person. The technicians who work with him are also excellent.
Sarah Andrea Ruiz
31 Mar 2014
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Definitely the best and most compassionate veterinary care my dogs have gotten in Austin. The vets, vet technicians, and office staff are all fantastic!
Andrea S.
7 Nov 2011
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Dr. Wagner & Dr.Benaryeh are TOP NOTCH Vets. This hospital was very clean & staff was nice. My cat had a sudden sickness(Pancreatitis) on a Saturday and I did'nt know who to call or where to go unti... Read More
Dr. Wagner & Dr.Benaryeh are TOP NOTCH Vets. This hospital was very clean & staff was nice. My cat had a sudden sickness(Pancreatitis) on a Saturday and I did'nt know who to call or where to go until I found this clinic close to my residence. I'm glad I choose them because I felt very comfortable leaving my cat in their care. To be expected, the bill was a bit much but in the end my cat is expected to recover and well worth the heartach to ensure a clean bill of health. Thanks Spicewood Springs AH!! Read Less
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