Dr. Strottner and staff (Tabby, Brandon, Amanda) were incredible during a horrible time in our lives. Charlotte, my dog, was clearly very ill, extremely quickly. Our local vet referred us to Gabi.
D... Read More
Dr. Strottner and staff (Tabby, Brandon, Amanda) were incredible during a horrible time in our lives. Charlotte, my dog, was clearly very ill, extremely quickly. Our local vet referred us to Gabi.
Dr. S went to great lengths to find out what was wrong with Charlotte, was honest with the likely timeline we were looking at and went above and beyond trying to find ways to help Charlotte remain comfortable.
I am a nightmare client.I know it. I'm a dog trainer, I'm a controlling person and Charlotte was dog aggressive. I would not allow her to leave my sight, we had to be put in a room immediately -- No waiting in the lobby--, I would call constantly and refuse to leave her even for a drop off appointment. The staff at VCA never once made me feel badly about being such a pain, and even rearranged schedules to accommodate Charlotte and my Special Needs. They walked in front of us to make sure there weren't any innocent bystanders in the lobby, let us stay in exam rooms while we waited for the Radiologist, accommodated sending receipts and invoices for my Dog Insurance, and much much more.
Charlotte passed one month from her onset, the eventual tentative diagnosis was Acute Leukemia. It was very advance and aggressive. When she passed they waved the charges for her last blood test, and later sent me a book about Dog Heaven with hand written notes from everyone inside.
I hope I never have to see Dr. Strottner and staff again due to the nature of Oncology and what that signifies... But if I do, there is no other Doctor I would trust with my pets well being. Read Less