Vetco Total Care Animal Hospital

We love Dr. Chan and her crew! Since we moved to Austin a year ago, they've provided the best care to our aging dogs and cat. Dr. Chan is great at communicating with us and always makes sure we understand the cost or reason for a test or procedure. She is so knowledgeable and caring and I highly recommend Abraham Veterinary Clinic if you are looking for quality care for your fur family! Read Less

Dr. Chan at Abraham clinic is really great. She at once diagnosed my puppy with infection, something that my regular vet was not alarmed about at all. I took my pup to Abraham clinic and Dr. Chan very quickly realized what was the issue. She gave me a clear quote and I walked out of there with a happy puppy. I'm so relieved to have found this clinic. We even got a complimentary nail trimming with the treatment. I would highly recommend this place for your pets. Please don't be discouraged by the prices, it really just assures best treatment! Read Less

I have been coming here with my animal for almost 15 years. They were with me through the aging of my first two border collies and now through the puppy years on the last one. They are always patient if I'm worried and the follow up is incredible. I would be thrilled if I could find medical care for myself that was this personal and caring. Dr. Chan and Dr Stone are both amazing, smart and love animals and understand the owners well too. Read Less

The vet tech workers at Abraham Veterinary Clinic are easily the best thing about this place. The building is dingy, small, and caused me to question the hefty costs I was charged for examinations and medications. For reference's sake: it is $495 to get your female dog spayed at Abraham's. Additionally, visiting for other reasons cost me at least $150 each time. Dr. Chan has aggressively tried to up-charge me on every visit, and her personality is a bit abrasive and made me uncomfortable at most times. I took my dog here because it was close and convenient, but I was wildly unimpressed and disappointed with each visit. My recommendation: take your dog or cat to Emancipet for $69 neutering/spaying. They know what they're doing and charge fair prices. I was MUCH more impressed with their building, the workers, the price tag, and the overall organization and dedication among the workers! I do not regret trying a different veterinary service, and I am so happy that I did! Abraham is not worth the price, and they have GOT to step it up. Read Less

The staff here is all very helpful! Dr. Chan is great at explaining everything your little furry friend needs and truly cares for the animals. My little baby was so scared going in and she made sure my kitty felt comfortable and calm the entire time. Great service and great staff, I feel very confident in bringing my kitty back here for all her veterinary needs.Read Less

I have been bringing pets to Dr's Abraham, Chan, Stone since, um, the '80's. No nonsense, lab based diagnoses. An array of treatments offered, at many price ranges. You have to be involved in your treatment plan and they respect your opinions. This is a small boutique vet hospital in the very heart of Austin where the vets and staff actually do remember your name and face. Read Less

The staff was amazing, friendly, helpful, and precise! Dr. Chan was very knowledgeable and courteous. They told us what the cost was going to be beforeffective they did anything. They told us what the best tests would be for her. They're not someone to just take your money; Abraham Vet really cares! They know that your animal is part of the family and they treat them like that. I love my vet!!Read Less

My two cats have been patients of Drs. Chan and Stone for ten years, and I trust them and their stellar staff! Dr. Chan recently called me on her day off to check in on my ailing feline friend, and went above and beyond to get him in to see a specialist when he needed it. Everyone at Abraham is knowledgeable, helpful, and patient--both with pets and with their owners! Read Less

Our Labradoodle Jack has been under the care of Dr. Anna Chan for about 8 years. Every aspect of their service has been delivered in the highest professional manner. Dr. Chan and her staff are clearly aware they are dealing with a cherished family member. Jack's behavior at the clinic increasingly reflects a feeling of security and caring. That is perhaps the highest praise of all. Read Less

Dr. Chan, Dr. Stone, Emily, Jen, Mimi, Mylissa, and everyone else at Abraham Vet Clinic are the best vet family you could ask for. They took care of our large fur family (or small zoo, depending on your point of view) for years and always took care of us, went the extra mile, and really became an extension of our family. Now we've moved away from Austin and we're still trying to find a vet that will meet the high expectations these folks created. You can't go wrong with making them a part of your family too. Read Less

I've been bringing my cats to see Dr Chan for 14 years. She and her staff truly understand that my cats are members of the family and not merely pets. They are extremely proficient, thorough, and caring and I trust them with the health and well being of my babies. Even when I moved away from Austin, I would drive the 90 miles to bring them to see Dr. Chan. I have no intention of every going elsewhere. Read Less

I'm a huge fan. Have been taking my dog here since I got him. They're honest, kind and have never tried to up sell me. When my dog was very sick they presented all the different options, gave me time to figure out the costs, explained pros and cons and respected my decision. Very quick with the routine shots, and affordable if you go in on discount vaccination days. I've always felt respected and that my dog was well cared for. Read Less

Abraham Vet Clinic was an absolute godsend to me during THE MOST terrifying moment of my entire 18+ years of being a (cat)mom. "Kind" and "helpful" are understatements. I had a million nerves and worries and the entire staff put all of those at ease. They took the time to call me with updates and explain everything to me very clearly. They put up with my multiple phone calls per day of me worrying :)) I couldn't tell you how many minutes they took out of their day to talk to me on the phone. They go above and beyond. It wasn't the best of ways to meet (mischievous cat!). But I am SO glad we did. This is the team I will always entrust my cats' health with. Fellow pet owners, if your babies are ever in need, no one is better than Abraham Vet Clinic.Read Less

We LOVE Abraham veterinary clinic! Dr Chan & Dr Stone are great and they've always had a stellar staff (we've been with them for nearly twenty years and several dogs). Very friendly folks, highly competent, low rate of staff turnover (this says a lot about employee satisfaction) and our pets are well cared for whether their needs are minor or complicated. I highly recommend Abraham! Read Less

Dr. Chan and Dr. Stone, as well as the staff at Abraham Vet, are as good as it gets for your pet's health. They are thorough, knowledgeable, compassionate, helpful, patient and they take their time. Not only this, but they also are really good about recommending the best option for you, taking into account your finances, and even your schedule. They are the most accommodating and kind vets I've ever been to. Bringing my dog here is always a pleasure, and I so enjoy the service they provide.Today my co-owner had to take my dog to the vet, although normally I'm the one who is responsible for doing this and making sure I know everything that needs to be done. Dr. Chan not only did a thorough exam for her, but she even called me after my dog's exam and spent a good fifteen minutes on the phone with me, explaining everything. This was so incredibly nice, because I know my friend wouldn't have retained all that information and told me later. Thank you so much Dr. Chan, Dr. Stone, and all the staff at Abraham. I really appreciate all the work that you do! Read Less

I adopted a husky from the Texas Husky Rescue and I established Abraham Clinic as my vet for her. Taking her to Abraham Vet was my first experience taking my pet for an initial visit as a new pet owner and I was incredibly impressed by Dr. Chan and her wonderful staff. She spent a long time with my dog and I, answering all my questions very thoroughly, and even gave me advice on animal behavior. They are a wonderful veterinary clinic, and I am very pleased with their services. Read Less

If you need your vet to be made of hugs and rainbows, Anna Chan is probably not the one for you. She's direct, assertive, and fairly stoic. She works quickly, and so some people think that's being rough (I never got that impression). She will tell you that your dog is overweight if, in fact, your dog is overweight. It's on the tough love side of things. I like her style, but it's probably not for everyone. Abraham is small, with one exam room in a cool old building south of UT. This means two things: they work fast to make sure that the queue doesn't back up, which I appreciate greatly--I've never had a significant wait for treatment. But the tiny front office with a single receptionist can get swamped in a hurry, leading to sometimes long and chaotic checkout experiences. Prices are in the high side of average, but there won't be all sorts of hidden fees (a la "waste removal" at the atrocious Austin Vet Clinic), so it works out alright in the end. Central location means that we can zip down there by Car2Go with the puppy children. Again, Dr. Chan's tableside manner is not for everyone. But we've been happy with the advice we've been given and the care that our two dogs have received. They were also nice enough to write us a prescription based on faxed-over information from the (did I mention awful?) Austin Vet Clinic. It is places like AVC that keep you from taking places like Abraham for granted. Read Less

Dr. Anna Chan and her staff are absolutely wonderful.  They have a beautiful timeless office and Dr. Chan did everything she could to make me and my dog feel comfortable. She takes the time to get to know you so she can offer any advice that might help. Overall, she is the best vet I have ever gone to and the location is very convenient. Read Less

We were referred to Abraham Veterinary Clinic by Dr. Dara Berry, who is our house call vet. (We have a 20 year old blue heeler that we like to have treated at home.) Our 11 year old red heeler developed a really gross cyst/tumor looking thing that grew and grew, and finally abscessed. Dr. Berry visited us at home, and recommended she have surgery. Since she does not operate, she referred us to Dr. Chan at Abraham. First thing, it is very convenient, as I work just two blocks away, so would be able to be right there if anything went wrong. I also do not have a vehicle, so they were very understanding, and as it was a referral from Dr. B, they agreed to do the surgery without a preliminary visit. Dr. B sent over her current blood work and we emailed a picture of the....thing and set an appointment. On the morning of the surgery, we took Evangeline in; the office staff is very courteous and I felt confident leaving her there. Although we did not get to meet Dr. Chan prior to the operation, the staff made me feel like she would be in good hands. The surgery did take awhile (which we expected.) Dr. Berry had recommended a dental cleaning too (since she would already be under) but we told the staff we did not want her to be under too long, and that the lump removal was the priority. Dr. Chan called me after the surgery; she did well throughout the process and they did do a dental cleaning, but no extractions. (Dr. Berry thought a couple of her teeth were 'questionable.') We picked her up on the same day; loaded her up and took her home. Due to the extensive nature of the incision, she was unable to stitch the wound up completely (and she could not wear the 'E' collar due to the location) so she did have a large open wound. They gave her a clinic T-shirt to wear home and we just had to clean her wound and change her shirt daily for a week or so. We have been very happy with the results! Our little girl is doing so much better and the staff was very responsive. Dr. Chan may not be a 'touchy-feely' kind of doctor, but in the case of an operation like this, I want someone who gives it to me straight, which she did, in a very professional, matter of fact manner. She made everything easy to understand, and even though Evangeline is not a regular patient, she gave me her cell number in case anything went wrong after we got her home. The only reason this is not a 5 star review is the fact that it took a VERY long time for us to pick her up afterward. The clinic was rather hectic, but when my dog has been in  surgery and I haven't seen her for  over 8 hours, I want to see her AS SOON AS POSSIBLE, and between post-op instructions and waiting in line, I did not even see her for almost 40 minutes! Also, the cost was very low; almost a thousand dollars less than I anticipated. We are sticking with Dr. Berry for our regular visits, but if either of my dogs ever need a procedure again, I will not hesitate to take them back to Dr. Chan and the Abraham Clinic. Read Less

I found this vet clinic by chance, while searching the internet for a good place to have my 16 1/2 year old dog put to sleep.  I called a few places, and most places wanted to charge me at least $150-200 for the service, and there was always an extra charge if I wanted to take her with me when they were done.  That's right - a fee for taking my dead dog home to bury her myself.  When I called Abraham, the tech said the vet would need to check her out to make sure that euthanasia was the right move.  The exam would cost around $50 and, if she agreed it was time, they would euthanize my pup at no charge if I wanted to take her body.Dr. Chan and the tech, Heather, were incredibly kind and sympathetic.  I cannot imagine how difficult it must be for them to have to perform such a task on a regular basis.  After all, they chose this profession because they love animals.  They could see that my heart was breaking, and they treated me and my dog accordingly.  They explained everything clearly and patiently, and gave me as much time as I needed to spend with my dog before proceeding.  The level of compassion with which my dog and I were treated was incredible.I do not think I will get another dog anytime soon, but I would recommend this clinic to anyone looking for a good, honest, kind vet.  I am very grateful to have found such wonderful people to help me see my beloved friend out of this world. Read Less

I just thought to write this review because, since moving away from Austin a year ago, I have yet to find a vet I love as much as Abraham Vet Clinic.When I adopted my sweet lab mix from Austin Pets Alive, she recently been found on the street shortly after giving birth; she was underweight, frightened, and just generally not in great health.  She was a very shy dog from the start, but the vet and vet tech were very sweet and patient with her.  They actually did her whole exam right down on the hardwood floor of the examining room, so she hardly knew she was at the vet--to her, I think it felt like we were simply at someone's home.Shortly after our first visit, my dog began to have separation anxiety issues whenever I was gone from the house for even a little while.  I called the vet one day and asked the vet tech the best way to the treat the little scratches my poor dog was giving herself while I was away.  Dr. Chan hopped on the phone and spent about 20 minutes asking about my dog's anxiety and giving me some very helpful behavioral tips.Fortunately we moved past my dog's separation anxiety, but she remains pretty shy and nervous in other situations.  One of her phobias involves stepping on anything that is metal.  Abraham's staff was very understanding about this and always took the time to pet and calm my dog before placing a towel down on the scale before my dog stepped onto it.  When we came in for my dog's rabies booster, Dr. Chan and a tech came right out into the lobby, Dr. Chan held my dog's head and pet her, and the vet tech administered the shot without my dog even noticing!  In addition to all of these great experiences, I appreciated the gentle bedside manner at Abraham vet:  requesting a stool sample instead of forcibly extracting it from her (which is really what other vets do!);  allowing me into the exam room with my dog whenever possible, to help keep her calm; and the drs' and staffs' overall patience and care for my very nervous pup.As Abraham Vet was my first experience with a vet, I truly didn't know how good I had it until I left town.  I've had two vets since moving away from Austin, any neither has been anything near the quality I could expect from Abraham Veterinary Clinic.  I highly recommend this vet for your pet! Read Less

I took my 18 year old cat with chronic kidney disease in for bloodwork, blood pressure, and a checkup.The receptionist and vet techs were nice and very thorough in getting a history from me. Yes, the building is awesome but that doesn't really matter to me. What matters to me is how my pets are treated.Like I said, the vet techs were awesome. As soon as Dr. Chan came in the room, there was a hurried and frantic vibe to everything. She was basically barking orders at the 2 vet techs (that's right, 3 people in the room to get blood and blood pressure from an OLD ASS cat who puts up no resistance) the whole time and handled my cat very roughly. I'm not sure if this had anything to do with the fact that I was the last appointment of the day and her son was waiting for her in the back so they could go home...?We even discussed the fact that he has arthritis and yet she was still rough with him. When she went to shave his paw for the blood pressure reading, she yanked his paw and twisted it upside down very quickly. Both me and my wife were a little taken aback by this but I didn't say anything. When she went to take his blood pressure reading, she grabbed the pump from the tray beside the table and yanked it over and it smacked him in the face. She didn't even notice.They held him by the scruff of his neck basically the entire exam, while he was howling. This was totally unnecessary- he's 18 years old and he's never bitten anyone! His front paws are declawed too, so there is really no way he could have hurt anyone! When she needed him to be closer to her for the bloodwork, she just grabbed him and dragged him across the table. I tried to stay in contact with him to keep him calm, but there were too many people around the table and eventually they had to put a towel over his head to calm him down because he was so upset and he even hissed at them.Because of his kidney problems, I've taken him to a lot of vet appointments. NEVER EVER EVER EVER has he gotten so upset! I guess it was clear that it was bothering me, because she kept asking if I wanted them to take him in the back to get the blood drawn so it wouldn't bother me. I insisted on keeping him in my sight though, blood doesn't bother me. I was just concerned about the roughness and quickness with which everything was being done.I will probably go back here and make an appointment earlier in the day and see if it's any different, because Dr. Chan does seem to know what she's talking about and that can be hard to find, honestly. But I will absolutely be asking her to handle him more calmly and gently. And there is really no reason to be in such a hurry, we left 10 minutes before the place even closed for the day.Oh, but I do want to add that they didn't try to upsell me on anything. They didn't even argue with me when I said I didn't want to vaccinate my cat because of his age. Read Less

Been taking my 2 dogs here for years and Dr. Chan and Dr. Stone have always been wonderful. One of my girls has some serious genetic issues and they have always been great at caring for her and helping find the answers. And incidentally, Jen is the BEST vet tech EVER. They all get to know you and genuinely care.I read a review here suggesting they're more money hungry than caring and it's true that they aren't going to be the cheapest vet in town but remember - You Get What You Pay For. I've had HUGE bills over the years when we had serious health issues/scares but they have ALWAYS discussed price and options with me and have always made it clear I had options. They bent over backwards, both financially and with their schedules, once for a friend of mine when her puppy was seriously injured and she had nowhere else to go. So yes, they are the CADILLAC of vets around here and that's exactly what my dogs deserve. Read Less

I have taken my dog here twice now based on a reference that they were a more natural vet.  I have seen both Dr. Chan and Dr. Stone, and have had a terrible experience both times. As other people have mentioned on here, they constantly try to upsell you on tests and procedures that you didn't ask for and that your dog might not necessarily need.  I came in for the vet to look at a skin condition on my dog's face and before they even looked at her face, they took a blood sample, a heartworm test, sold me heart worm preventative medicine, and did a full body exam. By the end of all of that I had racked up a bill of $170 and couldn't even afford to get the test or the medication I needed to fix her face.  The same thing happened the second time when I met with Dr. Chan after my dogs face had gotten worse. Not only was Dr. Chan very aggressive in handling my dog, but she also went and did a anal gland expression in the middle of the exam without even stopping to ask if I wanted her to do that!  Yes, that procedure is only $12, but I DIDNT ASK FOR IT and she did it without even telling me what she was doing until after it was done. On top of all of the behind the back procedures and upsells, I found both Dr. Stone and Dr. Chan to be very cold and not compassionate in any way. After the exam with Dr. Chan I was having to make a decision about possibly putting my dog down.  I sat in the room for about 30 minutes bawling alone, and when Dr. Chan finally came in to grab something from the closet for another patient (one of their patient rooms also functions as the storage room, the surgery room and the only way in and out of the bathroom) all she said to me was that my dog is only going to get worse, that she can try to treat the symptoms but that's it. And she said this as she was running out the door, practically slamming the door as she spoke. There was no compassion or comforting in the slightest.  The most compassion I got was from the vet tech, Emily, who at least said "I'm sorry" and stayed with me a little bit while I cried. Overall, I found both doctors to be both very loud, aggressive, non-compassionate, non-feeling vets who seem to scream at you when they talk, acting as if you know nothing about the issue at hand, and do not listen to anything you have to say on the matter of your own pet.  DO NOT go to this vet. You will only get ignored, treated like you're an idiot and charged out the ass for it. Read Less

Great Doctor and staff. Very caring for all the animals and gets to know you and your pet.The atmosphere is one of the best features. You don't feel like you are in a Vet clinic you feel like you are in a cozy home and you pet feels the same. Read Less

Dr. Chan and her staff are about as professional and attentive as any vet or doctor's office I have ever been. First, when making an appointment, the staff is very polite and made it work for me as far as time was concerned - not a hint of irritation at my crazy-busy schedule (I work full-time and go to school, making my time demands annoying at best). When I got there, Odin (the best dog in the world) and I were put in a lovely examination room. So much more homey than some of the other vet clinics I have been in. They took a little picture of Odin, had the tech do the tech stuff, and then Dr. Chan came in after a very short period of time. She thoroughly examined Odin, and talked to me about the shots he should get to avoid the common diseases of Austin.The entire thing went off w/o a hitch, and they even presented me with a cute little page with Odin's picture on it and all the things that I need to know about my doggie's health.The negative reviews I am seeing here are shocking at the very least... I am so happy that my dog's health is in the hands of the folks over at Abraham Vet Clinic. If I don't want to run a preventative test on my dog, then I don't have to do it. I didn't once feel that they pressured me into anything. Nor did I ever feel that a tech or Dr. Chan not treat my dog with the utmost respect and kindness.I recently left the country for a short stint and brought my dog along with me. Dr. Chan made some suggestions on how to make sure that my dog stayed disease-free in his new environment.I really cannot express how happy I am to have Dr. Chan as my vet, as well as the well-run office. This is definitely as good as it gets. Read Less

Myself, my husband and my cat just had the worst possible vet experience of our lives here and are still reeling from the experience.  We spent the first 30 minutes with a vet assistant who did nothing but try to sell us preventative tests and medications before the cats were even examined.  It wouldn't have been so bad if she hadn't talked to us like we had absolutely no knowledge about pet health or care.   The real issue came when Dr. Chan came in to examine the cats.  One of our cats is older and has very fragile/sensitive joints and is not comfortable in certain positions.  He gets pretty pissed off when anyone handles him harshly and we told the assistant this, but there was no communication between her and the doctor.  Needless to say their handling of our cat was miserable.  They didn't attempt to introduce themselves, pet or calm our cat at all before three of them started pushing him down to "get control" of him which in turn caused him to freak out and start hissing, screaming, flailing about and urinating all over (which he has NEVER done before).  I tried to tell them repeatedly that it hurts him to be pushed down in such a manner (having to shout to get someone to pay attention) and no one ever listened or attempted to let him up.  This went on for a tortuously long time and he ended up with a bloody nose by the end of the scuffle (that he didn't have before we brought him in).  If anyone had listened to us in the first place this sort of catastrophe could've been avoided.  They told us they weren't hurting him, but indeed they were.  When we got him home and out of the carrier we noticed that he is now limping and is clearly having pain in his hind leg. They acted without care or concern and we should've insisted they release him and let us take him home the moment things started going awry. Unfortunately we were so stunned by the whole incident and eager to get him treatment for what we thought might be an upper respiratory infection that we didn't listen to our gut.  I went here because I believed Dr. Chan  had a more natural approach with TCM/acupuncture, and although she does have experience with acupuncture she is primarily a western oriented vet.  She was quick enough to think to get a urine sample while he was urinating everywhere and able to do a test on site so I assume she has a certain amount of competence, but her and her staff really missed the mark for me when it comes to careful handling and just plain caring or attentiveness. Read Less

I began taking my dogs to Abraham Vet Clinic a few years ago when I was looking for a small, personalized vet clinic. I found it! The front office staff is always very friendly and helpful, the place is clean (and cute!) and the vet techs are awesome. You can tell they really love their jobs.I have seen both Dr. Chan and Dr. Stone and they are very patient, knowledgeable and helpful. What I love is that they are willing to spend time with you and your pet and discuss your concerns and options. I will agree with Alex C's opinion that they do sometimes seem to be trying to "upsell" some other type of test or procedure, but you are allowed to say no. You know your pet best, they are just giving you options. Sometimes I have taken their recommendations (like a much needed dental cleaning for my shepherd mix),  and sometimes I have not (like twice yearly blood work for my senior lab). Just use your best judgment. Would highly recommend. Read Less

Abraham Vet, though it may provide reasonable service, always seems to be looking for an opportunity to charge more money and "upsell" its clients.  My fiancee and I have been repeatedly pressured to purchase unnecessary tests,* and the overall policies of the clinic are designed to drive up prices (e.g., through mandatory procedures or testing).  I would absolutely recommend looking elsewhere for your dog or cat, although the vet and staff are competent.  If you have money to burn and are looking for cadillac service then maybe this is your vet.*I believe the tests were unnecessary as they were of a preventative nature, had never been recommended to me by other vets, and generally went above and beyond what is necessary, in this layman's opinion, for an otherwise happy and healthy dog. Read Less

I can't express how grateful I am to have found a group of personable, attentive, and knowledgeable people to care for my kitten. The office itself is a cozy little house that is clean and well-equipped without the sterile "doctor" feel. As another review mentioned, there is only one exam room, so each pet receives appropriate time and attention. The staff is friendly, funny, and always excited to see my pet. I felt completely comfortable boarding her with them for 6 days last month. Dr Chan is very thorough and informative, and I found myself completely trusting her from the get-go (which is so important to a first-time pet owner like me!).Today, however, is what really inspired me to sign up to write a review. My kitten was spayed yesterday, and this morning she just still seemed to be having such a tough time. She wouldn't willingly eat or drink without crying, and she just couldn't get comfortable. I called and spoke to one of the staff members, and Dr Chan called me back within the half hour. She gave me some suggestions, and she told me to call back with the outcome. I did, and they scheduled an appointment for us within the next hour. No questions asked. Dr Chan examined my kitten for free to make sure she wasn't experiencing a complication, and she administered a subcutaneous fluid bolus as well as some pain medication - both for half price. If any of you are like me, and your pet is as much a member of your family as you are, what more could you ask for than a veterinarian and a staff that actually knows and cares about your pet? My kitten is resting comfortably in my lap, and I'm so grateful for Abraham Vet Clinic! Read Less

I didn't know Vets could be this good. I honestly didn't realize that the standard I'd been okay with was sub-par. But I know now. Because I've seen Dr. Chan. First off, their office. I want to kick them out and move in *immediately*. High Ceilings, all wood floors, amazing windows. Only one exam room means the focus is on your animal and *only* your animal for the duration of the visit. And that exam room is pretty awesome. How awesome? An old steel doctor's cabinet, filled with useful items, is topped by a cat skeleton looking quite happy in his black cape and round wire spectacles. Yes, there is a cat skeleton dressed like Harry Potter in the exam room. I knew then there was no room in my heart for any other vet. And this was all before Dr. Chan walked in the room. She is knowledgeable, efficient, friendly, gave me options, has a true love for her work, flexible and kind. Bonus: She has experience with my breed of dog, which isn't common AT ALL. My little guy has had an ongoing problem with allergies in his life and no other vet, ever, has offered any sort of treatment beyond 'make him take this pill'. Dr. Chan had a plethora of ideas, starting with 'very affordable' and only working up to 'something I haven't even done for myself' as a last resort. The woman working the front desk was unbelievably helpful. I'd asked my dog's previous vet(s) to fax in all his information and they hadn't. She smiled, and began calling them herself. ALL OFFICE STAFF IN AUSTIN TAKE NOTE: THIS IS HOW YOU OPERATE. I really can't think of a single bad thing to say. As long as I live in Austin, my pup will be in Dr. Chan's care. Read Less

Dr Chan and her staff are wonderful.  You can tell that the staff is happy to work there and they really care about pets (as well as knowing how to run an office). They worked with my friend's Rottweiler who had been abused and had grudge against men.  The male tech was amazing and the rottie loved him.  When I finally had to put my dog to sleep, they were so thoughtful, kind and professional. The office is in a house and doesn't smell like a vet's office.  I live nowhere near them and it's worth the drive. Read Less

They have one (1) exam room, which is fabulous.  This meeans the focus is on you and your pet's needs and not getting the visit over with so they can move on to the next patient in the next room.  Rarely will you arrive and have to deal with more than maybe one other pet in the waiting room.  The staff is knowledgeable and super gracious and  happy  to see your pet, Dr. Chan spends time getting to know you so she can guage your knowledge and experience, and freely offers any advice she thinks might help you take the best possible care of your pet.Follow up calls to check on your bud are always a nice gesture.  Glad this clinic is so close to home! Read Less

This vet is conveniently located close to UT and hot too far from downtown in an pretty house with a porch.  My dog and I have always received fast, friendly, helpful service from the doctors and the employees.  They called (twice!) to check up on my dog after a recent visit to make sure he was feeling better.  At your request they will call or email you to remind you to give your pet monthly heartworm medication. And, last but not least, they are open every other Saturday. Read Less